Website
www.syncmaroute.ca
Important information about airbag
deployment and the fuel pump shut-off
See Supplementary Restraints System
(page 41). See Roadside Emergencies
(page 229).
To switch 911 Assist on and off please view
the settings information.
See Settings
(page 440).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services. Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
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A
A/C
See: Climate Control......................................... 120
About This Manual...........................................7
ABS See: Brakes............................................................. 177
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 177
Accessories...................................................466 Exterior Style....................................................... 466
Interior Style........................................................ 466
Lifestyle................................................................ 466
Peace of Mind..................................................... 466
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control............199
Active Park Assist.........................................188 Using Active Park Assist.................................. 189
Adjusting the Headlamps.........................267 Horizontal Aim Adjustment........................... 268
Vertical Aim Adjustment................................. 267
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column
............................................................72
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column.............................................................71
End of Travel Position.......................................... 71
Memory Feature..................................................... 71
Airbag Disposal
...............................................49
Air Conditioning See: Climate Control......................................... 120
Air Filter See: Changing the Engine Air Filter.............273
Alarm See: Anti-Theft Alarm........................................ 70
Ambient Lighting
............................................82
Adjusting the Brightness................................... 83
Changing the Color.............................................. 83
Switching Ambient Lighting Off..................... 83
Switching Ambient Lighting On...................... 82
Anti-Theft Alarm............................................70 Arming the Alarm................................................. 70
Disarming the Alarm........................................... 70Appendices...................................................489
Apps..................................................................437
........................................................................\
........... 437
SiriusXM Traffic and Travel Link................... 439
At a Glance........................................................15
Audible Warnings and Indicators.............97 Headlamps On Warning Chime...................... 97
Keyless Warning Alert......................................... 97
Parking Brake On Warning Chime.................. 97
Audio Control
...................................................72
Seek, Next or Previous........................................ 73
Audio System
.................................................318
General Information.......................................... 318
Audio Unit - Vehicles With: Sony Audio System/Touchscreen Display..............320
Accessing the Sound Settings....................... 321
Adjusting the Volume........................................ 321
Changing Radio Stations................................. 321
Ejecting the CD.................................................... 321
Inserting a CD....................................................... 321
Switching the Audio Unit On and Off..........321
Using Seek, Fast Forward and Reverse............................................................... 321
Audio Unit - Vehicles With: SYNC..........322 Accessing the Clock Settings........................ 322
Accessing the Media Source Menu.............322
Accessing the Menu.......................................... 322
Accessing the Phone Features...................... 322
Accessing the Sound Settings...................... 322
Adjusting the Volume....................................... 322
Changing Radio Stations................................ 323
Listening to Satellite Radio............................ 323
Listening to the Radio...................................... 323
Menu Structure................................................... 324
Muting the Audio................................................ 323
Playing or Pausing Media................................ 323
Switching the Audio Unit On and Off.........323
Using a Cell Phone............................................ 323
Using Seek, Fast Forward and Reverse............................................................. 324
Using the Display Control............................... 323
Using the Number Block................................. 323
Audio Unit - Vehicles With: Touchscreen Display, Vehicles Without: Sony Audio
System...........................................................319
Adjusting the Volume...................................... 320
Changing Radio Stations................................ 320
Switching the Audio Unit On and Off........320
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Collision, Damage or Fire Event..............233
Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries...................... 233
Coolant Check See: Engine Coolant Check............................ 259
Crash Sensors and Airbag Indicator.......48
Creating a MyKey...........................................58
Programming or Changing Configurable
Settings............................................................... 59
Cross Traffic Alert.........................................213 Blocked Sensors.................................................. 215
Switching the System Off and On................215
System Errors....................................................... 215
System Lights, Messages and Audible Alerts................................................................... 215
System Limitations............................................ 215
Using the Cross Traffic Alert System...........213
Cruise Control
..................................................73
Principle of Operation...................................... 198
Type One.................................................................. 73
Type Two.................................................................. 73
Cruise control See: Using Cruise Control................................ 198
Customer Assistance
..................................237
D
Data Recording
..................................................9
Event Data Recording.......................................... 10
Service Data Recording........................................ 9
Daytime Running Lamps.............................79 Type One - Conventional
(Non-Configurable)........................................ 79
Type Two - Configurable................................... 79
Digital Radio
..................................................326
HD Radio Reception and Station
Troubleshooting............................................. 327
Direction Indicators
........................................81
Doors and Locks.............................................62
Driver Alert
.....................................................206
PRINCIPLE OF OPERATION.......................... 206
USING DRIVER ALERT.................................... 206
Driver and Passenger Airbags....................42 Children and Airbags........................................... 43
Proper Driver and Front Passenger Seating Adjustment........................................................ 42
Driver and Passenger Knee Airbags........46 Driving Aids....................................................206
Driving Hints
...................................................226
Driving Through Water................................227
DRL See: Daytime Running Lamps......................... 79
E
Economical Driving.....................................226
EcoSelect.........................................................152
Electric Parking Brake.................................178 Applying the Electric Parking Brake.............178
Automatically Releasing the Electric
Parking Brake................................................... 179
Manually Releasing the Electric Parking Brake................................................................... 178
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................ 179
Electric Vehicle Information.....................419 Charge Settings (Energi Vehicles
Only)................................................................... 419
Power Flow........................................................... 419
Electromagnetic Compatibility.............489
Emission Law
.................................................162
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........163
Tampering With a Noise Control System............................................................... 162
End User License Agreement..................491 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) .................................. 491
Engine Block Heater
....................................146
Using the Engine Block Heater....................... 147
Engine Coolant Check...............................259 Adding Coolant.................................................. 260
Coolant Change................................................. 262
Engine Coolant Temperature Management.................................................. 263
Fail-Safe Cooling............................................... 262
Recycled Coolant................................................ 261
Severe Climates.................................................. 261
Engine Emission Control............................162
Engine Immobilizer See: Passive Anti-Theft System..................... 69
Engine Oil Check
..........................................258
Adding Engine Oil.............................................. 258
Engine Oil Dipstick......................................258
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H
Hazard Flashers...........................................230
Headlamp Adjusting See: Adjusting the Headlamps..................... 267
Headlamp Exit Delay
....................................79
Headlamp Removal See: Removing a Headlamp......................... 268
Headrest See: Head Restraints......................................... 126
Head Restraints.............................................126 Adjusting the Head Restraint.......................... 127
Tilting Head Restraints .................................... 128
Heated Exterior Mirrors...............................124
Heated Rear Window..................................124
Heated Seats..................................................132
Heated Steering Wheel................................74
Heating See: Climate Control......................................... 120
High Voltage Battery Cut-Off Switch.............................................................172
High Voltage Battery
...................................166
General Information.......................................... 166
Hill Start Assist..............................................179 Switching the System On and Off...............180
Using Hill Start Assist....................................... 180
Hints on Controlling the Interior Climate..........................................................123
Defogging the Side Windows in Cold Weather............................................................. 123
General Hints........................................................ 123
Quickly Cooling the Interior............................. 123
Quickly Heating the Interior............................ 123
Recommended Settings for Cooling...........123
Recommended Settings for Heating...........123
Hints on Driving With Anti-Lock Brakes.............................................................177
Home Screen................................................383
Hood Lock See: Opening and Closing the Hood..........256
Hybrid Vehicle Frequently Asked Questions......................................................152
Hybrid Vehicle Operation..........................148 Battery:................................................................... 149
Braking:................................................................... 149
Driving:.................................................................... 148
Driving to Optimize Fuel Economy..............149
Engine:.................................................................... 149Starting:.................................................................
148
Stopping:............................................................... 148
Transmission Operation:................................. 148
I
In California (U.S. Only)............................238
Information Display Control.......................74
Information Displays
....................................98
General Information........................................... 98
Information Messages................................107 Active Park............................................................. 107
Adaptive Cruise Control.................................. 108
AdvanceTrac ™.................................................... 108
Airbag..................................................................... 109
Alarm...................................................................... 109
Automatic Engine Shutdown........................ 109
Battery and Charging System (12 volt)..................................................................... 110
Battery and Charging System (High Voltage)............................................................. 110
Blind Spot Information and Cross Traffic Alert System...................................................... 111
Doors and Locks.................................................... 111
Driver Alert.............................................................. 112
Fuel........................................................................\
.... 112
Hill Start Assist..................................................... 113
Keys and Intelligent Access............................. 113
Lane Keeping System........................................ 114
Maintenance.......................................................... 114
MyKey....................................................................... 115
Park Aid................................................................... 116
Park Brake.............................................................. 116
Power Steering...................................................... 117
Pre-Collision Assist............................................. 117
Remote Start......................................................... 117
Seats........................................................................\
. 117
Starting System .................................................. 118
Tire Pressure Monitoring System................... 118
Traction Control................................................... 118
Transmission......................................................... 119
Installing Child Restraints
............................18
Child Seats............................................................... 18
Using Lap and Shoulder Belts.......................... 19
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 24
Using Tether Straps............................................. 25
Instrument Cluster
........................................90
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Vehicle Storage.............................................279
12V Battery........................................................... 280
Body........................................................................\
279
Brakes.................................................................... 280
Cooling System.................................................. 280
Engine.................................................................... 280
Fuel System......................................................... 280
General................................................................... 279
Miscellaneous..................................................... 280
Removing Vehicle From Storage.................. 281
Tires........................................................................\
280
Ventilation See: Climate Control......................................... 120
VIN See: Vehicle Identification Number..............311
Voice Control....................................................73
W
Warning Lamps and Indicators.................93 Adaptive Cruise Control..................................... 93
Anti-Lock Braking System................................ 93
Battery...................................................................... 93
Blind Spot Monitor.............................................. 93
Brake System Warning Lamp.......................... 94
Cruise Control........................................................ 94
Direction Indicator............................................... 94
Door Ajar................................................................. 94
EcoSelect................................................................ 94
Electric Park Brake............................................... 94
Engine Oil................................................................ 94
Engine or Motor Coolant Temperature..................................................... 94
EV Later................................................................... 95
EV Now.................................................................... 94
Fasten Seatbelt.................................................... 95
Front Airbag........................................................... 95
Front Fog Lamps.................................................. 95
Grade Assist........................................................... 95
Heads Up Display................................................. 95
High Beam.............................................................. 95
Hood Ajar................................................................ 95
Lane Keeping System Lamp............................ 95
Low Fuel Level....................................................... 95
Low Tire Pressure Warning............................... 95
Parking Lamps...................................................... 95
Powertrain Fault................................................... 95
Ready to Drive....................................................... 96Service Engine Soon...........................................
96
Stability Control................................................... 96
Stability Control Off............................................ 96
Stop Safely............................................................. 96
Trunk Ajar................................................................ 96
Vehicle Plugged in............................................... 96
Washer Fluid Check
....................................264
Washers See: Cleaning the Exterior............................... 274
Waxing.............................................................276
Wheels and Tires.........................................282 General Information......................................... 282
Technical Specifications................................. 307
Windows and Mirrors...................................84
Windshield Washers
......................................76
Front Camera Washer......................................... 76
Windshield Wipers
.........................................75
Intermittent Wipe................................................. 75
Speed Dependent Wipers................................. 75
Wiper Blades See: Checking the Wiper Blades.................. 267
Wipers and Washers.....................................75
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