
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,
contact a professional towing service or,
if you are a member of a roadside
assistance program, your roadside
assistance service provider.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Do not tow with a slingbelt. Ford
Motor Company has not approved a
slingbelt towing procedure. Vehicle
damage may occur if towed incorrectly, or
by any other means.
Ford Motor Company produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures for your vehicle. It is acceptable to have your front-wheel
drive vehicle towed from the front if using
proper wheel lift equipment to raise the
front wheels off the ground. When towing
in this manner, the rear wheels can remain
on the ground.
Front-wheel drive vehicles must have the
front wheels placed on a tow dolly when
towing your vehicle from the rear using
wheel lift equipment. This prevents
damage to the transmission.
Towing an all-wheel or four-wheel drive
vehicle requires that all wheels be off the
ground, such as using a wheel lift and
dollies or flatbed equipment. This prevents
damage to the transmission, all-wheel or
four-wheel drive system and vehicle.
TOWING POINTS
Due to local market requirements in some
countries, some vehicles may be equipped
with a recovery hook.
Recovery Hook Location
If your vehicle is equipped with a screw-in
recovery hook, it is with the spare tire kit or
the rear under floor storage.
Installing the Recovery Hook
There is an installation point for the
recovery hook located behind the fascia.
Note:
The screw-in recovery hook has a
left-hand thread. Turn it counterclockwise
to install it. Make sure that the recovery hook
is fully tightened.
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Removing Vehicle From Storage
When your vehicle is ready to come out of
storage, do the following:
•
Wash your vehicle to remove any dirt
or grease film build-up on window
surfaces.
• Check windshield wipers for any
deterioration.
• Check under the hood for any foreign
material that may have collected
during storage such as mice or squirrel
nests.
• Check the exhaust for any foreign
material that may have collected
during storage.
• Check tire pressures and set tire
inflation per the Tire Label.
• Check brake pedal operation. Drive
your vehicle 15 ft (4.5 m) back and
forth to remove rust build-up.
• Check fluid levels (including coolant
and gas) to make sure there are no
leaks, and fluids are at recommended
levels.
• If you remove the 12-volt battery, clean
the cable ends and inspect.
Contact an authorized dealer if you have
any concerns or issues.
BODY STYLING KITS
The distance between the underside of
your vehicle and the ground is less than
that of other models. Drive with extreme
care to avoid damage to your vehicle.
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GENERAL INFORMATION
The recommended tire inflation pressures
are on the tire information label on the
driver side B-pillar.
Check and set the tire pressure at the
ambient temperature in which you are
intending to drive your vehicle and when
the tires are cold. See Technical
Specifications (page 307).
Note: Check your tire pressures regularly to
optimize fuel economy.
Only use approved wheel and tire sizes.
Using other sizes could damage your
vehicle and could make the National Type
Approval invalid.
Installation of any tires that are not the
original equipment tire size can cause the
speedometer to display incorrect vehicle
speed.
TIRE SEALANT AND INFLATOR
KIT
Note: The temporary mobility kit contains
enough sealant compound in the canister
for one tire repair only. See your authorized
Ford dealer for replacement sealant
canisters.
The kit is located under the load floor in
the trunk. The kit consists of an air
compressor to re-inflate the tire and a
canister of sealing compound that will
effectively seal most punctures caused by
nails or similar objects. This kit will provide
a temporary tire repair allowing you to drive
your vehicle up to
120 mi (200 km) at a
maximum speed of 50 mph (80 km/h) to
reach a tire service location. Air compressor (inside)
A
Selector switch
B
On and off button
C
Air pressure gauge
D
Sealant bottle and canister
E
Dual purpose hose: air and repair
F
Tire valve connector
G
Accessory power plug
H
Casing/housing
I
Bike/raft/sports ball adapters
J
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General Information
WARNING: Failure to follow these
guidelines could result in an increased risk
of loss of vehicle control, injury or death.
Note: Do not use the kit if a tire has become
severely damaged. Only punctures located
within the tire tread can be sealed with the
kit.
Do not attempt to repair punctures larger
than 0.24 in (6 mm) or damage to the tire's
sidewall. The tire may not completely seal.
Loss of air pressure may adversely affect
tire performance. For this reason:
Note: Do not drive the vehicle above
50 mph (80 km/h)
.
Note: Do not drive further than
120 mi
(200 km). Drive only to the closest
authorized Ford dealer or tire repair shop to
have your tire inspected.
• Drive carefully and avoid abrupt
steering maneuvers.
• Periodically monitor tire inflation
pressure in the affected tire; if the tire
is losing pressure, have the vehicle
towed.
• Read the information in the Tips for
Use of the Kit section to make sure safe
operation of the kit and your vehicle.
Tips for Use of the Kit
To ensure safe operation of the kit:
• Read all instructions and cautions fully.
• Before operating the kit, make sure
your vehicle is safely off the road and
away from moving traffic. Turn on the
hazard lights.
• Always set the parking brake to ensure
the vehicle doesn't move unexpectedly.
• Do not remove any foreign objects,
such as nails or screws, from the tire. •
When using the kit, leave the engine
running (only if the vehicle is outdoors
or in a well-ventilated area) so the
compressor does not drain the
vehicle's battery.
• Do not allow the compressor to
operate continuously for more than 15
minutes. This will help prevent the
compressor from overheating.
• Never leave the kit unattended during
operation.
• Sealant compound contains latex.
Those with latex sensitivities should
use appropriate precautions to avoid
an allergic reaction.
• Keep the kit away from children.
• Only use the kit when the ambient
temperature is between
-22°F (-30°C)
and 158°F (70°C).
• Only use the sealing compound before
the use-by date. The use-by date is on
a label on the sealant canister and can
be seen through the rectangular
viewing window on the bottom of the
compressor. Check the use-by date
regularly and replace the canister after
four years of non-use.
• Do not store the kit unsecured inside
the passenger compartment of the
vehicle as it may cause injury during a
sudden stop or crash. Always store the
kit in its original location.
• After sealant use, the tire pressure
monitoring system sensor and valve
stem on the wheel must be replaced
by an authorized Ford dealer.
• Operating the kit could cause an
electrical disturbance in radio, CD, and
DVD player operation. * When inflation only is required
for a tire or other objects, the
selector must be in the Air
position.
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What to do when a Tire Is
Punctured
A tire puncture within the tire's tread area
can be repaired in two stages with the kit.
•
In the first stage, the tire will be
reinflated with a sealing compound
and air. After the tire has been inflated,
you will need to drive the vehicle a
short distance 4 mi (6 km) to distribute
the sealant in the tire.
• In the second stage, you will need to
check the tire pressure and adjust, if
necessary, to the vehicle's specified
tire inflation pressure.
First Stage: Reinflating the Tire
with Sealing Compound and Air WARNING: Do not stand directly
over the kit while inflating the tire. If you
notice any unusual bulges or deformations
in the tire's sidewall during inflation, stop
and call roadside assistance. WARNING: If the tire does not inflate
to the recommended tire pressure within
15 minutes, stop and call roadside
assistance. WARNING:
Do not run the engine
when operating the air compressor unless
the vehicle is outdoors or in a
well-ventilated area.
Preparation: Park the vehicle in a safe, level
and secure area, away from moving traffic.
Turn the hazard lights on. Apply the parking
brake and turn the engine off. Inspect the
flat tire for visible damage.
Sealant compound contains latex. Use
appropriate precautions to avoid any
allergic reactions. Do not remove any foreign object that has
pierced the tire. If a puncture is located in
the tire sidewall, stop and call roadside
assistance.
1. Remove the valve cap from the tire
valve.
2. Unwrap the dual purpose hose (black tube) from the back of the compressor
housing.
3. Fasten the hose to the tire valve by turning the connector clockwise.
Tighten the connection securely. 4. Plug the power cable into the 12-volt
power point in the vehicle.
5. Remove the warning sticker found on the casing/housing and place it on the
top of the instrument panel or the
center of the dash.
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6. Start the vehicle leave the engine
running so the compressor does not
drain the vehicle ’s battery. 7. Turn dial (A) clockwise to the sealant
position. Turn the kit on by pressing the
on/off button (B).
8. Inflate the tire to the pressure listed on
the tire label located on the driver's
door or the door jamb area. The initial
air pressure gauge reading may indicate
a value higher than the label pressure
while the sealing compound is being
pumped into the tire. This is normal and
should be no reason for concern. The
pressure gauge reading will indicate
the tire inflation pressure after about
30 seconds of operation. The final tire
pressure should be checked with the
compressor turned OFF in order to get
an accurate pressure reading. 9. When the recommended tire pressure
is reached, turn off the kit, unplug the
power cable, and disconnect the hose
from the tire valve. Re-install the valve
cap on the tire valve and return the kit
to the stowage area.
10. Immediately and cautiously, drive the
vehicle 4 mi (6 km) to distribute the
sealant evenly inside the tire. Do not
exceed
50 mph (80 km/h).
11. After 4 mi (6 km), stop and check the
tire pressure. See Second stage:
Checking tire pressure.
Note: If you experience any unusual
vibration, ride disturbance or noise while
driving, reduce your speed until you can
safely pull off to the side of the road to call
for roadside assistance. Note: Do not
proceed to the second stage of this
operation.
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Second Stage: Checking Tire
Pressure
WARNING: If the tire does not inflate
to the recommended tire pressure within
15 minutes, stop and call roadside
assistance. WARNING: The power plug may get
hot after use and should be handled
carefully when unplugging.
Check the air pressure of your tires as
follows: 1. Remove the valve cap from the tire
valve.
2. Firmly screw the air compressor hose onto the valve stem by turning
clockwise.
3. Push and turn the dial clockwise to the
air position.
4. If required, turn on the compressor and
adjust the tire to the recommended
inflation pressure shown on the tire
label located on the driver's door or
door jamb area. The tire pressure
should be checked with the
compressor turned OFF in order to get
an accurate pressure reading. 5. Unplug the hoses, re-install the valve
cap on the tire and return the kit to the
stowage area.
What to do after the Tire has been
Sealed
After using the kit to seal your tire, you will
need to replace the sealant canister.
Sealant canisters and spare parts can be
obtained at an authorized Ford dealer.
Empty sealant canisters may be disposed
of at home. However, canisters still
containing liquid sealant should be
disposed of by your local authorized Ford
dealer or tire dealer, or in accordance with
local waste disposal regulation.
Note: After the sealing compound has been
used, the maximum vehicle speed is 50 mph
(80 km/h)
and the maximum driving
distance is 120 mi (200 km). The sealed tire
should be inspected immediately.
You can check the tire pressure any time
within the 120 mi (200 km) by performing
the steps listed previously in the Second
stage: Checking Tire Pressure procedure.
Removal of the sealant canister from
the kit 1. Unwrap the dual purpose hose (black
tube) from the compressor housing.
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