2019 FORD FLEX ignition

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.
You did not connect an
Applink Compatible
phone to SYNC 3.
AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.
Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.
AppLink-enabled apps
are not installed and
running on your mobile
device.
My phone is
connected, but I
still cannot find
any apps.
Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.
My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.
On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.
431
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™ 3

Personal Profiles
Possible cause and solution
Issue
Personal Profiles have not been set up.
I cannot create a profile. An invalid profile name was entered.
A memory button was not selected when
prompted.
The vehicle
’s ignition was not On and in
Park or was shifted out of Run or Park while
creating a profile.
Personal Profiles is turned off.
The lock button was not selected on a
keyfob when prompted.
I cannot link a keyfob. The keyfob selected was already associ-
ated to another profile and an overwrite
was declined.
A profile recall was performed while linking
a keyfob.
The vehicle
’s ignition was not On and in
Park, or was shifted out of Run or Park while
linking a keyfob.
The old linking method is used.
The unsaved setting is not supported by
Personal Profiles.
My personalized settings do not save. A different Personal Profile is active than
expected.
Another user has changed settings for the
wrong Personal Profile.
A Personal Profile has not been created.
My profile will not recall. Personal Profiles is turned off.
The requested profile is already active.
The memory button being used is not linked
to a profile.
435
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing SYNC™ 3

Antenna Positions
Maximum output power Watt (Peak
RMS)
Frequency Band
MHz
1
50
1-30
2, 3
50
50-54
2, 3
50
68-88
2, 3
50
142-176
2, 3
50
380-512
2, 3
10
806-870
Note: After the installation of radio
frequency transmitters, check for
disturbances from and to all electrical
equipment in your vehicle, both in the
standby and transmit modes.
Check all electrical equipment:
• With the ignition ON.
• With the engine running.
• During a road test at various speeds.
Check that electromagnetic fields
generated inside your vehicle cabin by the
transmitter installed do not exceed
applicable human exposure requirements. END USER LICENSE
AGREEMENT
VEHICLE SOFTWARE END USER
LICENSE AGREEMENT (EULA)
•
You (“You” or “Your ” as applicable)
have acquired a vehicle having several
devices, including SYNC ® and various
control modules, ("DEVICES") that
include software licensed or owned by
Ford Motor Company and its affiliates
("FORD MOTOR COMPANY"). Those
software products of FORD MOTOR
COMPANY origin, as well as associated
media, printed materials, and "online"
or electronic documentation
("SOFTWARE") are protected by
international intellectual property laws
and treaties. The SOFTWARE is
licensed, not sold. All rights reserved.
• The SOFTWARE may interface with
and/or communicate with, or may be
later upgraded to interface with and/or
communicate with additional software
and/or systems provided by FORD
MOTOR COMPANY.
462
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Appendices

A
A/C
See: Climate Control........................................... 112
About This Manual...........................................7
ABS See: Brakes............................................................ 173
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 174
Accessories....................................................438 Exterior Style....................................................... 438
Interior Style........................................................ 438
Lifestyle................................................................. 438
Peace of Mind..................................................... 438
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control............188
Active Park Assist.........................................179 Automatic Steering into Parking
Space.................................................................. 181
Deactivating the Park Assist Feature..........182
Troubleshooting the System.......................... 182
Using Active Park Assist.................................. 180
Adjusting the Headlamps
........................259
Horizontal Aim Adjustment.......................... 260
Vertical Aim......................................................... 259
Adjusting the Pedals......................................77
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................74
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................73
End of Travel Position......................................... 73
Memory Feature.................................................... 73
Airbag Disposal................................................51
Air Conditioning See: Climate Control........................................... 112
Air Filter See: Changing the Engine Air Filter.............263
Alarm See: Anti-Theft Alarm......................................... 72
All-Wheel Drive.............................................166
Ambient Lighting...........................................84 Adjusting the Brightness................................... 84Changing the Color.............................................
84
Switching Ambient Lighting Off..................... 84
Switching Ambient Lighting On..................... 84
Anti-Theft Alarm
.............................................72
Arming the Alarm................................................. 72
Disarming the Alarm............................................ 72
Appendices...................................................460
Apps.................................................................408 ........................................................................\
......... 408
SiriusXM Traffic and Travel Link................... 410
At a Glance........................................................15
Audible Warnings and Indicators
.............94
Headlamps On Warning Chime..................... 94
Key in Ignition Warning Chime........................ 94
Keyless Warning Alert........................................ 94
Parking Brake On Warning Chime.................94
Audio Control
...................................................74
Seek, Next or Previous........................................ 74
Audio System
.................................................315
General Information.......................................... 315
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio
..............................316
Accessing the Auxiliary Media
Sources.............................................................. 316
Accessing the Clock Settings......................... 316
Accessing the Menu........................................... 317
Accessing the Phone Features....................... 317
Accessing the Sound Settings....................... 317
Adjusting the Volume........................................ 317
Changing Radio Stations.................................. 317
Ejecting the CD..................................................... 317
Listening to a CD................................................. 317
Listening to Satellite Radio............................. 317
Listening to the Radio........................................ 317
Menu Structure................................................... 318
Muting the Audio................................................ 318
Playing or Pausing Media................................ 318
Switching the Audio Unit On and Off.........318
Using Seek, Fast Forward and Reverse.............................................................. 318
Using the Display Control................................ 318
Using the Number Block.................................. 318
Audio Unit - Vehicles With: Premium AM/FM/CD...................................................321
Adjusting the Volume........................................ 321
Changing Radio Stations................................. 321
Ejecting the CD.................................................... 321
Inserting a CD....................................................... 321
499
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Hints on Driving With Anti-Lock
Brakes.............................................................174
Home Screen.................................................374
Hood Lock See: Opening and Closing the Hood..........243
I
Ignition Switch
...............................................145
In California (U.S. Only).............................226
Information Display Control.......................75
Information Displays.....................................95
General Information............................................ 95
Information Messages
................................103
Adaptive Cruise Control................................... 104
AdvanceTrac ™.................................................... 104
Alarm...................................................................... 104
Automatic Engine Shutdown........................ 104
AWD
........................................................................\
105
Battery and Charging System........................ 105
Blind Spot Information and Cross Traffic Alert System.................................................... 106
Brake System....................................................... 106
Collision Warning System................................ 107
Doors and Locks.................................................. 107
Fuel........................................................................\
... 107
Keys and Intelligent Access............................ 108
Maintenance........................................................ 108
MyKey..................................................................... 109
Park Aid.................................................................. 109
Power Steering..................................................... 110
Seats........................................................................\
110
Tire Pressure Monitoring System.................. 110
Towing....................................................................... 111
Traction Control..................................................... 111
Transmission.......................................................... 111
Installing Child Restraints
............................18
Child Restraints...................................................... 18
Using Lap and Shoulder Belts.......................... 19
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 24
Using Tether Straps............................................. 26
Instrument Cluster
........................................90
Instrument Lighting Dimmer.....................82
Instrument Panel Overview
.........................15
Interior Lamps.................................................83
Second Row Reading Lamps.......................... 83
Third Row Dome Lamps................................... 84Interior Mirror...................................................88
Auto-Dimming Mirror......................................... 88
Introduction.........................................................7
J
Jump Starting the Vehicle..........................221 Connecting the Jumper Cables..................... 221
Jump Starting...................................................... 222
Preparing Your Vehicle...................................... 221
Removing the Jumper Cables....................... 222
K
Keyless Entry
...................................................64
SECURICODE™ Keyless Entry
Keypad................................................................ 64
Keyless Starting............................................146 Ignition Modes..................................................... 146
Keys and Remote Controls.........................52
L
Liftgate...............................................................67
Lighting Control
..............................................80
Flashing the Headlamp High Beam...............81
Headlamp High Beam....................................... 80
Lighting
..............................................................80
General Information........................................... 80
Load Carriers See: Roof Racks and Load Carriers.............202
Load Carrying
................................................202
Load Limit.......................................................202
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 207
Vehicle Loading - with and without a Trailer................................................................. 202
Locking and Unlocking..................................61 Activating Intelligent Access............................ 62
Autolock................................................................... 63
Autounlock ............................................................ 63
Battery Saver......................................................... 64
Enabling or Disabling Autounlock.................63
Illuminated Entry.................................................. 64
Illuminated Exit..................................................... 64
Locking and Unlocking the Doors with the Key Blade............................................................. 61
504
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index

Roadside Assistance...................................219
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 220
Vehicles Sold in Canada: Roadside Assistance Program Coverage................220
Vehicles Sold in Canada: Using Roadside Assistance....................................................... 220
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 219
Vehicles Sold in the United States: Using Roadside Assistance.................................... 219
Roadside Emergencies...............................219
Roof Racks and Load Carriers................202
Running-In See: Breaking-In.................................................. 216
Running Out of Fuel.....................................152 Adding Fuel From a Portable Fuel
Container.......................................................... 153
Filling a Portable Fuel Container................... 152
S
Safety Canopy ™
............................................49
Safety Precautions........................................151
Scheduled Maintenance Record
...........450
Scheduled Maintenance...........................442
Seatbelt Extension.........................................41
Seatbelt Height Adjustment
......................38
Seatbelt Reminder........................................39 Belt-Minder™........................................................ 39
Seatbelts...........................................................34 Principle of Operation........................................ 34
Seatbelt Warning Lamp and Indicator Chime
..............................................................39
Conditions of operation..................................... 39
Seats...................................................................121
Security
................................................................71
Settings.............................................................411 911 Assist................................................................ 416
Ambient Lighting............................................... 422
Bluetooth............................................................... 413
Clock........................................................................\
413
Display................................................................... 423
General.................................................................. 420
Media Player......................................................... 412
Mobile Apps.......................................................... 419
Navigation.............................................................. 417
Phone...................................................................... 413Radio.......................................................................
416
Sound....................................................................... 411
Valet Mode........................................................... 424
Vehicle.................................................................... 422
Voice Control....................................................... 424
Wi-Fi & Hotspot.................................................. 421
Side Airbags
.....................................................48
Sitting in the Correct Position...................121
Snow Chains See: Using Snow Chains................................. 288
Spare Wheel See: Changing a Road Wheel....................... 293
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................448
Exceptions........................................................... 449
Speed Control See: Cruise Control............................................. 187
Stability Control
............................................176
Principle of Operation....................................... 176
Starter Switch See: Ignition Switch........................................... 145
Starting a Gasoline Engine.......................146 Automatic Engine Shutdown........................ 148
Failure to Start..................................................... 148
Guarding Against Exhaust Fumes................149
Important Ventilating Information...............149
Stopping the Engine When Your Vehicle is Moving............................................................... 149
Stopping the Engine When Your Vehicle is Stationary......................................................... 148
Vehicles with an Ignition Key.......................... 147
Vehicles with Keyless Start............................. 147
Starting and Stopping the Engine..........145 General Information.......................................... 145
Steering............................................................199 Electric Power Steering.................................... 199
Steering Wheel................................................73
Storage Compartments
.............................143
Sunroof See: Moonroof...................................................... 88
Sun Visors.........................................................88 Illuminated Vanity Mirror................................... 88
507
Flex (TP3) , enUSA, Edition date: 201803, Second-Printing Index