
Menu Item
Enable this option to remove additional voice prompts
and confirmations.
Advanced Mode
Enable this option to have the system confirm a contacts
name with you before making a call.
Phone Confirmation
Enable this option to have the system display a list of
available voice commands when the voice button is
pressed.
Voice Command List
Valet Mode
Valet mode allows you to lock the system.
No information is accessible until the
system is unlocked with the correct PIN.
When you select valet mode a pop up
appears informing you that a four digit
code must be entered to enable and
disable valet mode. You can use any PIN
you chose but you must use the same PIN
to disable valet mode. The system asks
you to input the code.
Note: If the system is locked and you
cannot remember the PIN, please contact
the Customer Relationship Center.
United States: 1-800-392-3673
Canada: 1-800-565-3673
To enable valet mode, enter your chosen
PIN. The system then asks to confirm your
PIN by reentering it. The system then locks. To unlock the system, enter the same pin
number. The system reconnects to your
phone and all of your options are available
again.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.
However, should questions arise, please
refer to the tables below.
To check your cell phone's compatibility,
visit the Ford website. Website
owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
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Cell phone issues
Possible solution
Possible cause
Issue
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
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Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
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Antenna Positions
Maximum output power Watt (Peak
RMS)
Frequency Band
MHz
1
50
1-30
2, 3
50
50-54
2, 3
50
68-88
2, 3
50
142-176
2, 3
50
380-512
2, 3
10
806-870
Note: After the installation of radio
frequency transmitters, check for
disturbances from and to all electrical
equipment in your vehicle, both in the
standby and transmit modes.
Check all electrical equipment:
• With the ignition ON.
• With the engine running.
• During a road test at various speeds.
Check that electromagnetic fields
generated inside your vehicle cabin by the
transmitter installed do not exceed
applicable human exposure requirements. END USER LICENSE
AGREEMENT
VEHICLE SOFTWARE END USER
LICENSE AGREEMENT (EULA)
•
You (“You” or “Your ” as applicable)
have acquired a vehicle having several
devices, including SYNC ® and various
control modules, ("DEVICES") that
include software licensed or owned by
Ford Motor Company and its affiliates
("FORD MOTOR COMPANY"). Those
software products of FORD MOTOR
COMPANY origin, as well as associated
media, printed materials, and "online"
or electronic documentation
("SOFTWARE") are protected by
international intellectual property laws
and treaties. The SOFTWARE is
licensed, not sold. All rights reserved.
• The SOFTWARE may interface with
and/or communicate with, or may be
later upgraded to interface with and/or
communicate with additional software
and/or systems provided by FORD
MOTOR COMPANY.
403
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IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE, AND
NON-INFRINGEMENT. NEITHER
GRACENOTE WARRANTS THE RESULTS
THAT WILL BE OBTAINED BY YOUR USE
OF THE GRACENOTE SOFTWARE OR ANY
GRACENOTE SERVER. IN NO CASE WILL
GRACENOTE BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL
DAMAGES OR FOR ANY LOST PROFITS
OR LOST REVENUES FOR ANY REASON
WHATSOEVER. © Gracenote 2007.
Radio Frequency Statement
FCC ID: ACJ-SYNCG3-L
IC: 216B-SYNCG3-L
This device complies with Part 15 of the
FCC Rules and with RSS-210 of Industry
Canada. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and
(2)
this device must accept any
interference received, including
interference that may cause undesired
operation. WARNING:
Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The antenna used for this transmitter must
not be co-located or operating in
conjunction with any other antenna or
transmitter. Taiwan Territory
Note: In accordance with the management
approach of low-power radio wave
radiation motors:
Article 12: For approved and certified
low-power radiation motor models,
companies, firms or users must not alter
the frequency, increase the power or
change the characteristics and functions
of the original design without authorization.
Article 14: The usage of low-power
radio-frequency motors must not affect
aviation safety and interfere with legal
telecommunications. Should interference
be detected, immediately stop using the
device and only resume usage after
ensuring that there is no longer any
interference. For the legal
telecommunication and wireless
telecommunication of the telco, the
low-power radio frequency motor must be
able to tolerate legal limits of interference
from telecommunication, industrial,
scientific and radio wave equipment.
SUNA TRAFFIC CHANNEL – TERMS
AND CONDITIONS
By activating, using and/or accessing the
SUNA Traffic Channel, SUNA Predictive or
other content or material provided by
Intelematics (together,
SUNA Products
and/or Services
), you must accept
certain terms and conditions. The following
is a brief summary of the terms and
conditions that apply to you. To view the
full terms and conditions relevant to your
use of the SUNA Products and/or Services,
please consult: Website
www.sunatraffic.com.au/termsandcon- ditions/
1. Acceptance
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A
A/C
See: Climate Control.......................................... 96
About This Manual...........................................7
ABS See: Brakes............................................................ 133
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes.................................................................134
Accessories...................................................380 Exterior style....................................................... 380
Interior style......................................................... 380
Lifestyle................................................................. 380
Peace of mind.................................................... 380
Accessories See: Replacement Parts
Recommendation............................................ 13
Adjusting the Headlamps.........................195 Horizontal Aim Adjustment............................ 196
Vertical Aim Adjustment................................. 195
Adjusting the Steering Wheel...................68
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control.......................................... 96
Air Filter See: Changing the Engine Air Filter............209
Alarm See: Anti-Theft Alarm........................................ 66
Ambient Lighting............................................76
Anti-Theft Alarm............................................66 Alarm System........................................................ 66
Arming the Alarm................................................ 66
Disarming the Alarm........................................... 66
Triggering the Alarm........................................... 66
Appendices....................................................401
Apps.................................................................350 ........................................................................\
.......... 350
SiriusXM Traffic and Travel Link................... 352
Audible Warnings and Indicators.............85 Exterior Lamps On............................................... 85
Gearshift Lever Not in Park (P)....................... 85
Key in Ignition........................................................ 85
Key Outside Vehicle - Vehicles With Keyless System................................................................ 85
Parking Brake On.................................................. 85
Safety Belt Minder............................................... 85
Audio Control..................................................68 Audio Input Jack
............................................271
Audio System................................................254
General Information......................................... 254
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................259
Alternative Frequencies.................................. 262
Automatic Volume Control............................ 262
Autostore Control.............................................. 262
Sound Button....................................................... 261
Station Preset Buttons..................................... 261
Station Tuning Control..................................... 261
Waveband Button.............................................. 261
Audio Unit - Vehicles With: AM/FM/ CD...................................................................255
Alternative Frequencies.................................. 258
Automatic Volume Control............................ 258
Autostore Control.............................................. 258
Sound Button...................................................... 257
Station Preset Buttons..................................... 257
Station Tuning Control..................................... 257
Waveband Button.............................................. 257
Audio Unit - Vehicles With: Sony Audio System/Touchscreen Display
..............264
Audio Unit - Vehicles With: Touchscreen Display..........................................................263
Autolamps.........................................................73 Windshield Wiper Activated
Headlamps......................................................... 73
Automatic Climate Control........................96 Temperature Control.......................................... 98
Automatic Transmission............................129 Emergency Park Position Release
Lever..................................................................... 131
Hints on Driving with an Automatic Transmission.................................................... 131
Selector Lever Positions.................................. 130
Sport Mode and Manual Shifting.................130
Automatic Transmission Fluid Check..............................................................191
Auxiliary Power Points
...............................109
12 Volt DC Power Point..................................... 109
Location................................................................. 109
B
Battery See: Changing the 12V Battery...................... 192
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Cleaning the Interior....................................214
Mirrors..................................................................... 215
Cleaning the Wheels...................................216
Cleaning the Windows and Wiper Blades............................................................214
Clearing All MyKeys.......................................54
Climate Control..............................................96
Clock....................................................................87 Type 1........................................................................\
. 87
Type 2........................................................................\
87
Clutch Fluid Check - Manual Transmission...............................................192
Coolant Check See: Engine Coolant Check............................. 187
Crash Sensors and Airbag Indicator
........45
Creating a MyKey............................................53 Programming/Changing Configurable
Settings............................................................... 53
Cruise Control
.................................................69
Principle of Operation....................................... 146
Cruise control See: Using Cruise Control................................ 146
Customer Assistance
..................................165
D
Data Recording
..................................................9
Comfort, Convenience and Entertainment
Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With SYNC............................................. 12
Declaration of Conformity
.......................429
Radio Frequency Statement......................... 429
Digital Radio..................................................266 HD Radio Reception and Station
Troubleshooting............................................ 267
Direction Indicators........................................74
Doors and Locks..............................................57
Drive Belt Routing - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................210
Driver and Passenger Airbags...................39 Children and Airbags.......................................... 40
Proper Driver and Front Passenger Seating Adjustment........................................................ 39Driver Knee Airbag
.........................................44
Driving Aids......................................................147
Driving Hints...................................................158
Driving Through Water................................158
E
Eco Mode.........................................................147 Resetting Eco Mode........................................... 147
Type 1....................................................................... 147
Economical Driving......................................158
Electromagnetic Compatibility
...............401
Emission Law.................................................124
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........125
Tampering With a Noise Control System............................................................... 124
End User License Agreement.................403 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 403
Engine Block Heater
.....................................115
Using the Engine Block Heater....................... 116
Engine Coolant Check.................................187 Adding Coolant.................................................... 187
Coolant Change.................................................. 189
Engine Coolant Temperature Management.................................................. 190
Fail-Safe Cooling................................................ 189
Recycled Coolant............................................... 189
Severe Climates.................................................. 189
Engine Cooling Fan......................................186
Engine Emission Control............................124
Engine Immobilizer See: Passive Anti-Theft System..................... 65
Engine Oil Check...........................................185 Adding Engine Oil............................................... 185
Engine Oil Dipstick - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................185
Engine Specifications - 1.6L Duratec-16V Ti-VCT (Sigma)
.........................................243
Entertainment...............................................327 AM/FM Radio...................................................... 328
Apps....................................................................... 336
Bluetooth Stereo or USB................................ 335
CD........................................................................\
.... 334
HD Radio ™ Information (If
Available).......................................................... 331
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SiriusXM® Satellite Radio (If
Activated)........................................................ 329
Sources.................................................................. 328
Supported Media Players, Formats and Metadata Information................................ 336
USB Ports............................................................. 336
Environment.....................................................16
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors................................................78
Fold-Away Exterior Mirrors............................... 78
Integrated Blind Spot Mirrors........................... 78
Power Exterior Mirrors........................................ 78
F
Fan See: Engine Cooling Fan.................................. 186
Fastening the Seatbelts
................................31
Seatbelt Locking Modes.................................... 32
Using Seatbelts During Pregnancy.................31
Flat Tire See: Changing a Road Wheel....................... 238
Floor Mats.......................................................159
Fog Lamps - Front See: Front Fog Lamps......................................... 74
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect
...................................................382
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 383
Ford Protect Extended Service Plans (U.S. Only).................................................................. 382
Front Fog Lamps.............................................74
Front Parking Aid..........................................140 Sensing System Audible Warnings..............142
Switching the Parking Aid System
Off........................................................................\
142
Front Passenger Sensing System............40
Front Wiper Blades See: Changing the Front Wiper Blades.......194
Fuel and Refueling
.........................................117
Fuel Consumption........................................122
Calculating Fuel Economy............................... 123
Filling the Fuel Tank........................................... 123
Fuel Filler Funnel Location.........................118 Fuel Quality
......................................................117
Choosing the Right Fuel.................................... 117
Fuel Shutoff.....................................................161
Fuses..................................................................172
Fuse Specification Chart............................172 Engine Compartment Fuse Box..................... 172
Passenger Compartment Fuse Box.............176
G
Gauges................................................................81 Compass (If Equipped)...................................... 81
Engine Coolant Temperature Gauge.............81
Fuel Gauge.............................................................. 82
Low Fuel Reminder.............................................. 82
Gearbox See: Transmission.............................................. 128
General Information on Radio Frequencies...................................................47
Intelligent Access.................................................. 47
General Maintenance Information
.......384
Multi-Point Inspection..................................... 386
Owner Checks and Services.......................... 385
Protecting Your Investment.......................... 384
Why Maintain Your Vehicle?......................... 384
Why Maintain Your Vehicle at Your Dealership?..................................................... 384
Getting Assistance Outside the U.S. and Canada..........................................................168
Getting the Services You Need...............165 Away From Home............................................... 165
H
Handbrake See: Parking Brake............................................. 134
Hazard Flashers.............................................161
Headlamp Adjusting See: Adjusting the Headlamps...................... 195
Headlamp Exit Delay.....................................74
Headlamp Removal See: Removing a Headlamp.......................... 196
Headrest See: Head Restraints......................................... 103
Head Restraints............................................103 Adjusting the Head Restraint........................ 104
Heated Seats..................................................107
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