WARNING: Only refill the diesel
exhaust fluid tank in a well ventilated
area. When you remove the diesel
exhaust fluid tank filler cap or a diesel
exhaust fluid container cap, ammonia
vapors may escape. Ammonia vapors
can be irritating to skin, eyes and mucous
membranes. Inhaling ammonia vapors
can cause burning to the eyes, throat and
nose and cause coughing and watery
eyes. The diesel exhaust fluid tank has a blue
filler cap. The tank is behind the left-hand
front wheel. Fill the tank using a fluid pump
at a diesel exhaust fluid filling station or a
diesel exhaust fluid container. We
recommend Motorcraft® diesel exhaust
fluid. See Capacities and Specifications
(page
261).
Only use diesel exhaust fluid that is
certified by the American Petroleum
Institute (API). Non-certified diesel exhaust
fluid use can cause damage not covered
by the vehicle Warranty.
Note:
Do not put diesel exhaust fluid in the
fuel tank. This can cause damage not
covered by the vehicle Warranty.
You can purchase diesel exhaust fluid at
an authorized dealer, most highway truck
stops or you can contact roadside
assistance for help in finding a retailer that
sells diesel exhaust fluid. In addition, there
is a government website to help you find
the nearest location to purchase diesel
exhaust fluid:
http://www.discoverdef.com.
Filling the Diesel Exhaust Fluid Tank
Using a Fuel Station Pump
Filling the diesel exhaust fluid tank using
a nozzle is similar to fuel fill. The nozzle
shuts off automatically when the tank is
full. Do not continue to fill the tank as this
may cause spilling and overfill and can
cause damage to the tank.
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•
Dry your vehicle with a chamois or soft
terry cloth towel to eliminate water
spotting.
• Immediately remove fuel spillages, bird
droppings, insect deposits and road tar.
These may cause damage to your
vehicle ’s paintwork or trim over time.
We recommend Motorcraft Bug and
Tar Remover.
• Remove any exterior accessories, for
example antennas, before entering a
car wash.
• When filling with AdBlue®, remove any
residue on painted surfaces
immediately.
Note: Suntan lotions and insect repellents
can damage painted surfaces. If these
substances come in contact with your
vehicle, wash the affected area as soon as
possible.
Cleaning the Headlamps
Note: Do not scrape the headlamp lenses
or use abrasives, alcoholic solvents or
chemical solvents to clean them.
Note: Do not wipe the headlamps when
they are dry.
Exterior Chrome Parts
• Apply a high quality-cleaning product
to bumpers and other chrome parts.
Follow the manufacturer ’s instructions.
We recommend Motorcraft Custom
Bright Metal Cleaner.
• Do not apply the cleaning product to
hot surfaces. Do not leave the cleaning
product on chrome surfaces longer
than the time recommended.
• Using non-recommended cleaners can
result in severe and permanent
cosmetic damage.
Note: Never use abrasive materials, for
example steel wool or plastic pads as they
can scratch the chrome surface. Note:
Do not use chrome cleaner, metal
cleaner or polish on wheels or wheel covers.
Exterior Plastic Parts
For routine cleaning we recommend
Motorcraft Detail Wash. If tar or grease
spots are present, we recommend
Motorcraft Bug and Tar Remover.
Stripes or Graphics (If Equipped)
Hand washing your vehicle is preferred
however, pressure washing may be used
under the following conditions:
• Do not use water pressure higher than
2,000 psi (14,000 kPa)
.
• Do not use water hotter than
179°F
(82°C).
• Use a spray with a
40° wide spray
angle pattern.
• Keep the nozzle at a
12 in (305 mm)
distance and 90° angle to your
vehicle's surface.
Note: Holding the pressure washer nozzle
at an angle to the vehicle's surface may
damage graphics and cause the edges to
peel away from the vehicle's surface.
Underbody
Regularly clean the underside of your
vehicle using water. Keep body and door
drain holes free of debris or foreign
material.
Under Hood
For removing black rubber marks from
under the hood we recommend Motorcraft
Wheel and Tire Cleaner or Motorcraft Bug
and Tar Remover.
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GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled cellular phone and
portable media player. This allows you to:
•
Make and receive calls.
• Access and play music from your
portable music player.
• Access phonebook contacts and music
using voice commands.
• Stream music from your connected
phone.
• Text message.
• Use the advanced voice recognition
system.
• Charge your USB device (if your device
supports this). Make sure that you review your device's
manual before using it with SYNC.
Support
The SYNC support team is available to
help you with any questions you cannot
answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due to
holidays.
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USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
Helpful Hints
•
Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice button, wait
until after the tone sounds and
Listening appears before saying a
command. Any command spoken
before this does not register with the
system. •
Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice button.
Initiating a Voice Session Initiate a voice session by
pressing the voice button on the
steering wheel controls. See
Steering Wheel (page 46).
When prompted you can say any of the following: If you want the system to carry out the following
Voice command
Stream audio from your phone.
Bluetooth Audio
Cancel the requested action.
Cancel
Access the device connected to the auxiliary input jack.
Line In | Aux | Audio In
Make calls.
Phone
Access the device connected to your USB port.
USB [1]
Adjust the level of voice interaction and feedback.
Voice Settings | Voice
Preferences
Hear a list of voice commands available in the current mode.
Help
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where (line in| Aux | Audio In) appears you say; line in,
aux or audio in.
You do not need to say words that appear within square brackets. For example, for where
USB [1] appears, you can say just USB.
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The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, it may prompt you with
as many as four possibilities for
clarification.
For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."If you want the system to carry out the following
Voice command
Make a best guess from the media candidate list. You may
still occasionally be asked questions.
Media Candidate Lists
Off
Clarify your voice command for media candidates.
Media Candidate Lists On
Make a best guess from the phone candidate list. You may
still occasionally be asked questions.
Phone Candidate Lists
Off
Clarify your voice command for phone candidates.
Phone Candidate Lists
On
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cell phone's
functionality. At a minimum, most cell
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID. Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are cell phone-dependent
features. To check your cell phone's
compatibility, see your cell phone's manual
and visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
Pairing a Cell Phone for the First
Time
Note:
SYNC can support downloading up
to approximately 1000 entries per
Bluetooth-enabled cell phone.
Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position park (P).
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
Wirelessly pairing your cell phone with
SYNC allows you to make and receive
hands-free calls.
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Press the phone button. When the display indicates there is no paired cell phone,
do the following:
Action and Description
Message
Press the OK button.
No Phone Paired
Add 1. Press the
OK button.
2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary.
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The
display indicates when the pairing is successful.
Depending on your cell phone's capability
and your market, the system may prompt
you with questions, such as setting the
current cell phone as the primary cell
phone (the cell phone SYNC automatically
tries to connect with first upon vehicle
start-up) and downloading your
phonebook. Pairing Subsequent Cell Phones
Note:
To scroll through the menus, press
the up and down arrows on your audio
system.
Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position park (
P).
Press the phone button and then scroll to: Action
Message
Press the
OK button.
Phone settings
Press the
OK button.
Bluetooth device
Press the
OK button. When the following message appears
in the display:
Add
Find SYNC
1. Press the
OK button.
2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary.
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The
display indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current cell
phone as the primary cell phone (the cell phone SYNC automatically tries to connect
with first upon vehicle start-up) or download your phonebook.
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Phone Voice Commands
Press the voice icon and say:
Voice Commands
Phone
You can then say any of the following
commands.
Call History Incoming
Call History Missed
Call History Outgoing
Phonebook ___
Phonebook ___ at Home
Phonebook ___ at Work
Phonebook ___ in Office
Phonebook ___ on Cell
___ is a dynamic listing that should be the
name of a contact in your phonebook. For
example you could say "Call Mom".
You can also say any of the following: Voice Command
Call ___
Call ___ at Home
Call ___ at Work
Call ___ in Office
Call ___ on Mobile
Call ___ on Other
Dial
None of these commands are available
until you completely download your cell
phone information using Bluetooth. ___ is a dynamic listing that should be the
name of a contact in your phonebook. For
example you could say "Call Mom".
The following commands are only
available during active calls: Voice Commands
Go To Privacy
Hold
Join
Phone Menu Commands
To access the phone menu with voice
commands, press the voice button and
when prompted say: Voice Command
[Phone] Menu
You can then say any of the following:
[Phone] Connections | [Media] Connec-
tions | [Bluetooth] Connections
[Phone] Settings [Message] Notification
On
[Phone] Settings [Message] Notification
Off
[Phone] Settings [Set] Phone Ringer
[Phone] Settings [Set] Ringer 1
[Phone] Settings [Set] Ringer 2
[Phone] Settings [Set] Ringer 3
[Phone] Settings [Set] Ringer Off
Battery
Phone Name
Signal
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Voice Command
Text Message Inbox
Send [New] Text Message
You do not need to say word contained
within brackets for the system to
understand your command.
Note: To exit dial mode, press and hold the
phone button or press MENU to go to the
PHONE menu. Phonebook Commands
When you ask SYNC to access content, for
example the phonebook name or number,
the requested information appears in the
display to view.
Making a Call
Press the voice button and when prompted say: Action and Description
Voice Command
This command is not available until you completely download
your cell phone information using Bluetooth
Call ___
Use to enter a phone number digit by digit.
Dial
When the system confirms the number, say one of the following commands:
To confirm the number and initiate the call.
Dial
To erase the last spoken digit. You can also press the left
arrow button.
delete
To erase all spoken digits. You can also press and hold the
left arrow button.
clear
To end a call, press and hold the red phone button.
Receiving Calls
When receiving a call, you can:
• Answer the call by pressing the phone
button.
• Reject the call by pressing and holding
the red phone button.
• Ignore the call by doing nothing. Phone Options during an Active
Call
During an active call, you have more menu
features that become available, for
example putting a call on hold or joining
calls. Use the arrow buttons to scroll
through the menu options.
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