2019 FORD F-550 bluetooth

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected. Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 515).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
544).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons.
562
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing SYNC™ 3
(If Equipped)

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
563
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing SYNC™ 3 (If Equipped)

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
566
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
571
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing SYNC™ 3 (If Equipped)

For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Custom Accessories are available for
your vehicle through an authorized dealer.
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company will warrant your
Ford Original Accessory through the
warranty that provides the greatest
benefit.
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior style
• Bed rails*.
• Commercial graphics*.
• Commercial LED warning strobe
lights*.
• Fender flares*.
• Hood deflectors.
• Exhaust tip.
• Exterior trim kits*.
• Fog lamps*.
• Running boards. •
Side window deflectors*.
• Splash guards.
• Stainless-steel wheel covers*.
• Step bars.
• Wheel well liners.
Interior style
• Ambient lighting.
• Cargo organizers.
• Custom seat covers*.
• Floor liners.
• Floor mats.
Lifestyle
• Ash cup/smoker's package.
• Bed cargo net, tie down plates and
cleats.
• Bed extender.
• Bedliners and bed mats.
• Bed ramps.
• Bluetooth speakers*.
• Hitches.
• Racks and carriers*.
• Rear seat entertainment*.
• Sportliner cargo liner*.
• Tonneau/bed cover*.
• Tow hooks.
• Towing accessories.
• Trailer back-up camera.
• Trailer brake control.
• Truck bed camping tent*.
• Trailer TPMS.
Peace of mind
• Back-up alarm*.
• Bed hooks*.
• Bumper and hitch-mounted parking
sensors*.
572
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing Accessories

Regeneration......................................................
200
Digital Radio...................................................451 HD Radio Reception and Station
Troubleshooting............................................ 452
Direction Indicators.......................................95
Doors and Locks.............................................69
Draining the Fuel Filter Water Trap - 6.7L Diesel..............................................................351
Draining the Diesel Fuel Conditioner Module.............................................................. 352
Filter Location...................................................... 351
Driver Alert.....................................................249 Using Driver Alert............................................... 249
Driver and Passenger Airbags...................48 Children and Airbags........................................... 53
Passenger Airbag On and Off Switch .........48
Proper Driver and Front Passenger Seating Adjustment........................................................ 53
Driving Aids
....................................................249
Driving Hints..................................................299
Driving Through Water..............................300
DRL See: Daytime Running Lamps......................... 93
E
Economical Driving.....................................299
Electromagnetic Compatibility
.............608
Electronic Locking Differential.................221 Activating the Electronic Locking
Differential........................................................ 221
Emission Law.................................................193 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........194
Tampering With a Noise Control System............................................................... 193
End User License Agreement..................610 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 610
Engine Block Heater.....................................181 Using the Engine Block Heater...................... 182
Engine Coolant Check - 6.2L/6.8L........339 Adding Coolant.................................................. 340
Engine Coolant Temperature Management
.................................................. 342
Fail-Safe Cooling................................................ 341
Recycled Coolant.............................................. 340
Severe Climates.................................................. 341Engine Coolant Check - 6.7L
Diesel.............................................................343
Adding Coolant................................................... 343
Coolant Change................................................. 346
Engine and Secondary Cooling System Refill Procedure............................................. 345
Engine-driven Cooling Fan............................. 346
Recycled Coolant............................................... 345
Severe Climates................................................. 346
Engine Emission Control
............................193
Engine Idle Shutdown..................................181
Engine Immobilizer See: Passive Anti-Theft System..................... 78
Engine Oil Check - 6.2L/6.8L..................334 Adding Engine Oil.............................................. 334
Engine Oil Check - 6.7L Diesel................335 Adding Engine Oil.............................................. 336
Engine lubrication for severe service operation ......................................................... 336
Engine Oil Dipstick - 6.2L/6.8L...............334
Engine Oil Dipstick - 6.7L Diesel.............334
Engine Specifications - 6.2L....................419 Drivebelt Routing................................................ 419
Engine Specifications - 6.7L Diesel.......419 Drivebelt Routing............................................... 420
Engine Specifications - 6.8L...................420 Drivebelt Routing................................................ 421
Entertainment...............................................515 AM/FM Radio....................................................... 516
Apps........................................................................\
524
Bluetooth Stereo or USB................................ 523
CD (If equipped)................................................ 522
HD Radio ™ Information (If
Available)......................................................... 519
SiriusXM® Satellite Radio (If Activated)......................................................... 517
Sources................................................................... 516
Supported Media Players, Formats and Metadata Information................................ 524
USB Ports............................................................. 524
Environment......................................................17
Essential Towing Checks..........................287 Before Towing a Trailer.................................... 294
Dynamic Hitching Using the Rear View Camera System............................................ 288
Hitches.................................................................. 289
Integrated Trailer Brake Controller..............292
653
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing Index

Seatbelt Warning Lamp and Indicator
Chime..............................................................43
Conditions of operation..................................... 44
Seats..................................................................152
Security..............................................................78
Selective Catalytic Reductant System - Diesel.............................................................196
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System............................................................. 200
Diesel Exhaust Fluid Guidelines and Information...................................................... 199
Diesel Exhaust Fluid Level.............................. 196
Diesel Exhaust Fluid Warning Messages and Vehicle Operations............................... 198
Filling the Diesel Exhaust Fluid Tank..........196
Settings...........................................................544 911 Assist............................................................... 549
Bluetooth............................................................. 546
Clock...................................................................... 546
Display.................................................................... 557
General.................................................................. 554
Media Player........................................................ 545
Mobile Apps......................................................... 552
Modem.................................................................. 554
Navigation............................................................ 550
Phone.................................................................... 546
Radio...................................................................... 549
Sound.................................................................... 544
Valet Mode........................................................... 558
Vehicle................................................................... 556
Voice Control....................................................... 558
Wi-Fi....................................................................... 556
Side Airbags.....................................................54
Sitting in the Correct Position..................152
Sliding Windows............................................101 Power Sliding Back Window........................... 101
Snow Chains See: Using Snow Chains................................. 397
Snow Plowing
................................................301
Engine temperature while plowing.............303
Installing the Snowplow.................................. 301
Operating the Vehicle with the Snowplow Attached.......................................................... 302
Snowplowing with your Airbag Equipped Vehicle.............................................................. 302
Transmission operation while plowing............................................................. 303Spare Wheel
See: Changing a Road Wheel....................... 406
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector............................................................ 15
Special Instructions.............................................. 15
Using a Slide-In Camper.................................... 15
Using your Vehicle as an Ambulance............15
Using your Vehicle as a Stationary Power Source.................................................................. 16
Using your Vehicle With a Snowplow............15
Special Operating Conditions Scheduled Maintenance..............................................588
Diesel Engine........................................................ 591
Exceptions........................................................... 596
Gasoline Engine................................................. 588
Speed Control See: Cruise Control............................................. 241
Spot Lamps
.....................................................95
Stability Control...........................................228
Principle of Operation...................................... 228
Starter Switch See: Ignition Switch............................................ 173
Starting a Diesel Engine - 6.7L Diesel..............................................................176
........................................................................\
............ 176
Automatic Engine Shutdown......................... 178
Cold Weather Operation.................................. 178
Cold Weather Starting...................................... 178
Diesel Engine Fast Start Glow Plug System................................................................ 177
Vehicles with an Ignition Key........................... 177
Vehicles with Keyless Start.............................. 177
Starting a Gasoline Engine - 6.2L/ 6.8L..................................................................174
Automatic Engine Shutdown......................... 175
Cold Weather Starting (Flexible Fuel Vehicles Only)................................................. 176
Failure to Start...................................................... 175
Guarding Against Exhaust Fumes................176
Important Ventilating Information...............176
Stopping the Engine When Your Vehicle is Moving................................................................ 175
Stopping the Engine When Your Vehicle is Stationary.......................................................... 175
Vehicles with an Ignition Key.......................... 175
Vehicles with Keyless Start............................. 175
659
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing Index

Radio Frequency Certifications for SYNC
3........................................................................\
.. 646
Radio Frequency Certifications for Tire Pressure Monitoring Sensor(s)...............636
Radio Frequency Certifications for Wireless Charging........................................................... 645
Radio Frequency Statement for Audio Unit..................................................................... 647
U
Under Hood Overview - 6.2L..................330
Under Hood Overview - 6.7L Diesel.......331 F-Super Duty........................................................ 331
Scheduled Maintenance................................. 332
Under Hood Overview - 6.8L...................333
Under Seat Storage.....................................170 Rear Under Seat Storage................................. 170
Universal Garage Door Opener...............164 HomeLink Wireless Control System...........164
USB Port
.........................................................456
Using Adaptive Cruise Control................242 Automatic Cancellation.................................. 246
Blocked Sensor................................................... 247
Canceling the Set Speed................................ 245
Changing the Set Speed................................. 245
Detection Issues................................................ 246
Following a Vehicle........................................... 243
Hilly Condition and Trailer Tow Usage................................................................ 246
Overriding the Set Speed............................... 245
Resuming the Set Speed................................ 245
Setting the Adaptive Cruise Speed.............243
Setting the Gap Distance............................... 244
Switching Adaptive Cruise Control Off...................................................................... 246
Switching Adaptive Cruise Control On....................................................................... 243
Switching to Normal Cruise Control...........248
System Not Available....................................... 247
Using Cruise Control....................................241 Canceling the Set Speed................................ 242
Changing the Set Speed.................................. 241
Resuming the Set Speed................................ 242
Setting the Cruise Speed................................. 241
Switching Cruise Control Off......................... 242
Switching Cruise Control On.......................... 241Using Four-Wheel Drive
.............................212
4WD Indicator Lights......................................... 213
Driving Off-Road With Truck and Utility Vehicles............................................................. 216
Electronic Shift-On-the-Fly (ESOF) 4WD system................................................................ 212
How Your Vehicle Differs From Other Vehicles............................................................. 216
Manual Shift On Stop (MSOS) 4WD system................................................................ 212
Using a Manual Shift On Stop (MSOS) 4WD system.................................................... 213
Using the Electronic Shift on the Fly 4WD system................................................................ 215
Using Hill Descent Control
........................231
Hill descent modes............................................ 231
Using MyKey With Remote Start Systems...........................................................67
Using Power Running Boards....................82 Automatic Power Deploy.................................. 82
Automatic Power Stow...................................... 82
Bounce-back......................................................... 83
Enabling and Disabling...................................... 83
Manual Power Deploy........................................ 82
Using Snow Chains.....................................397
Using Stability Control...............................229 AdvanceTrac® with Roll Stability Control ™
(RSC®)............................................................. 229
Using SYNC™ With Your Media Player.............................................................478
Accessing Your USB Song Library...............482
Bluetooth Devices and System Settings............................................................ 484
Connecting Your Digital Media Player to the USB Port........................................................... 478
Media Menu Features....................................... 481
Media Voice Commands................................. 479
USB 2..................................................................... 484
Voice Commands for Audio Sources.........485
Using SYNC™ With Your Phone.............461 Accessing Features through the Phone
Menu................................................................. 466
Accessing Your Phone Settings................... 469
Bluetooth Devices............................................. 470
Making Calls........................................................ 465
Pairing a Phone for the First Time...............462
Pairing Subsequent Phones.......................... 463
Phone Options during an Active Call.........465
661
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing Index