ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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CHANGING THE 12V BATTERY
WARNING: Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation. WARNING:
When lifting a
plastic-cased battery, excessive pressure
on the end walls could cause acid to flow
through the vent caps, resulting in
personal injury and damage to the
vehicle or battery. Lift the battery with a
battery carrier or with your hands on
opposite corners. WARNING:
Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately. WARNING:
Battery posts,
terminals and related accessories
contain lead and lead compounds,
chemicals known to the State of
California to cause cancer and
reproductive harm. Wash your hands
after handling
. WARNING: This vehicle may have
more than one battery. Removing the
battery cables from only one battery
does not disconnect your vehicle
electrical system. Make sure you
disconnect the battery cables from all
batteries when disconnecting power.
Failure to do so may cause serious
personal injury or property damage.
Your vehicle is fitted with a Motorcraft
maintenance-free battery which normally
does not require additional water.
When a battery replacement is required,
you must use a recommended
replacement battery that matches the
electrical requirements of the vehicle.
Note: After cleaning or replacing the
battery, make sure you reinstall the battery
vent tube, battery cover or shield.
For longer, trouble-free operation, keep the
top of the battery clean and dry.
If you see any corrosion on the battery or
terminals, remove the cables from the
terminals and clean with a wire brush. You
can neutralize the acid with a solution of
baking soda and water.
Because your vehicle ’s engine is
electronically controlled by a computer,
some control conditions are maintained
by power from the battery. When the
battery is disconnected or a new battery
is installed, the engine must relearn its idle
and fuel trim strategy for optimum
driveability and performance. Flexible fuel
vehicles (FFV) must also relearn the
ethanol content of the fuel for optimum
driveability and performance.
To restore the settings, do the following:
1. Apply the parking brake.
2. Shift into park (P) or neutral (N).
3. Switch off all accessories.
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4. Press the brake pedal and start your
vehicle.
5. Run the engine until it reaches normal operating temperature. While the
engine is warming up, complete the
following: Reset the clock. Reset the
power windows bounce-back feature.
See Windows and Mirrors (page 97).
Reset the radio station presets. See
Audio System
(page 444).
6. Allow the engine to idle for at least one
minute.
7. Drive the vehicle at least 10 mi (16 km)
to completely relearn the idle trim and
fuel trim strategy.
Note: If you do not allow the engine to
relearn the idle and fuel trim strategy, the
idle quality of your vehicle may be adversely
affected until the engine computer
eventually relearns the idle trim and fuel
trim strategy.
Note: For flexible fuel vehicles, if you are
operating on E85, you may experience poor
starts or an inability to start the engine and
driveability problems until the fuel trim and
ethanol content have been relearned.
Make sure that you dispose of old batteries
in an environmentally friendly way. Seek
advice from your local authority about
recycling old batteries.
If storing your vehicle for more than 30
days without recharging the battery, we
recommend that you disconnect the
negative battery cable to maintain battery
charge for quick starting.
Battery Management System
(If
Equipped)
The battery management system monitors
battery conditions and takes actions to
extend battery life. If excessive battery
drain is detected, the system temporarily
disables some electrical systems to
protect the battery. Systems included are:
•
Heated rear window.
• Heated seats.
• Climate control.
• Heated steering wheel.
• Audio unit.
• Navigation system.
A message may appear in the information
displays to alert you that battery
protection actions are active. These
messages are only for notification that an
action is taking place, and not intended to
indicate an electrical problem or that the
battery requires replacement.
After battery replacement, or in some
cases after charging the battery with an
external charger, the battery management
system requires eight hours of vehicle sleep
time to relearn the battery state of charge.
During this time your vehicle must remain
fully locked with the ignition switched off.
Note: Prior to relearning the battery state
of charge, the battery management system
may temporarily disable some electrical
systems.
Electrical Accessory Installation
To make sure the battery management
system works correctly, do not connect an
electrical device ground connection
directly to the battery negative post. This
can cause inaccurate measurements of
the battery condition and potential
incorrect system operation.
Note: If you add electrical accessories or
components to the vehicle, it may adversely
affect battery performance and durability.
This may also affect the performance of
other electrical systems in the vehicle.
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Drivebelt Routing
6.8L Engines with A/C 6.8L Engines without A/C
MOTORCRAFT PARTS - 6.2L
Motorcraft Part number
Component
FA-1928
Air filter element.
FL-2077
Crankcase vent filter.
FL-820-S
Oil filter.
BXT-65-650
Battery (XL).
BXT-65-750
Battery (all except XL).
SP-526
Spark plugs-platinum.
WW-2247
Windshield wiper blade.
FT-188
Transmission fluid filter (6R100).
FT-187
Transmission fluid filter (6R140).
FP-79
Cabin air filter.
For scheduled maintenance, we recommend Motorcraft® replacement parts available
at your authorized dealer or at fordparts.com. The parts engineered for your vehicle meet
or exceed our specifications. Use of other parts may impact vehicle performance, emissions
and durability. Your warranty may be void for any damage related to use of other parts.
If a Motorcraft® oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at
the appropriate intervals. See Scheduled Maintenance (page 580).
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MOTORCRAFT PARTS - 6.7L DIESEL
Motorcraft Part number
Component
FL-2051S
Engine oil filter.
FL-2077
Crankcase vent filter.
FA-1927
Foam pre-filter.
FA-1926
Air filter.
FD-4625
Fuel filter.
BXT-65-750
Battery (Two).
WW-2247
Windshield wiper blade.
FP-79
Cabin air filter.
FT-187
Transmission filter.
For scheduled maintenance, we recommend Motorcraft® replacement parts available
at your Ford dealer or at fordparts.com. These parts meet or exceed Ford Motor Company ’s
specifications and are engineered for your vehicle. Use of other parts may impact vehicle
performance, emissions and durability. Your warranty may be void for any damage related
to use of other parts.
If a Motorcraft® oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36.
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MOTORCRAFT PARTS - 6.8L
Motorcraft Part number
Component
FA-1928
Air filter element.
FL-2077
Crankcase vent filter.
FL-820-S
Oil filter.
BXT-65-650
Battery (XL).
BXT-65-750
Battery (all except XL).
SP-509
Spark plugs-platinum.
WW-2247
Windshield wiper blade.
FT-187
Transmission fluid filter.
FP-79
Cabin air filter.
For scheduled maintenance, we recommend Motorcraft® replacement parts available
at your Ford dealer or at fordparts.com. These parts meet or exceed Ford Motor Company ’s
specifications and are engineered for your vehicle. Use of other parts may impact vehicle
performance, emissions and durability. Your warranty may be void for any damage related
to use of other parts.
If a Motorcraft® oil filter is not available, use an oil filter that meets industry performance
specification SAE/USCAR-36/USC-D.
For spark plug replacement, contact an authorized dealer. Replace the spark plugs at the
appropriate intervals. See Normal Scheduled Maintenance (page 584).
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Power Windows..............................................97
Accessory Delay................................................... 98
Bounce-Back.......................................................... 97
One-Touch Up or Down..................................... 97
Window Lock......................................................... 98
Pre-Collision Assist
.....................................262
Blocked Sensors................................................ 264
System Limitations........................................... 264
Using the System............................................... 263
Protecting the Environment........................17
Puncture See: Changing a Road Wheel....................... 406
R
Rear Axle
..........................................................221
Rear Parking Aid...........................................233 Obstacle Distance Indicator.......................... 234
Rear Seats
.......................................................159
Folding Up the Rear Seat Cushion ..............159
Rear Under Seat Storage................................ 160
Returning the Seat to the Seating Position.............................................................. 159
Rear View Camera.......................................234 Camera Guidelines............................................ 235
Obstacle Distance Indicator.......................... 236
Rear Camera Delay........................................... 236
Using the Rear View Camera System........235
Rear View Camera See: Rear View Camera................................... 234
Recommended Towing Weights...........283 Calculating the Maximum Loaded Trailer
Weight for Your Vehicle.............................. 286
Refueling - Diesel.........................................189 Dual Fuel Tanks................................................... 192
Fueling Tips.......................................................... 190
Refueling................................................................. 191
Refueling - Gasoline....................................188 Fuel Filler Cap...................................................... 189
Remote Control..............................................58 Car Finder................................................................ 63
Integrated Keyhead Transmitter.................... 58
Intelligent Access Key......................................... 59
Memory Feature................................................... 62
Remote Start......................................................... 63
Replacing the Battery........................................ 60
Sounding the Panic Alarm................................ 63Remote Start...................................................151
Automatic Settings............................................. 151
Removing the Tailgate
..................................74
Repairing Minor Paint Damage...............376
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................64
Reporting Safety Defects (Canada Only)...............................................................316
Reporting Safety Defects (U.S. Only)...............................................................316
Roadside Assistance.................................304 Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 305
Vehicles Sold in the United States: Getting Roadside Assistance................................... 304
Vehicles Sold in the United States: Using Roadside Assistance................................... 304
Roadside Emergencies
.............................304
Running-In See: Breaking-In................................................. 299
Running Out of Fuel....................................188
S
Safety Canopy ™
............................................55
Safety Precautions......................................183
Satellite Radio..............................................453
Satellite Radio Electronic Serial Number
(ESN)................................................................ 454
Satellite Radio Reception Factors..............454
SiriusXM Satellite Radio Service.................454
Troubleshooting................................................. 455
Scheduled Maintenance Record............597
Scheduled Maintenance..........................580
Seatbelt Extensions......................................46
Seatbelt Height Adjustment......................43
Seatbelt Reminder
........................................44
Belt-Minder™........................................................ 44
Seatbelts...........................................................38 Principle of Operation........................................ 38
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