Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HAZARD FLASHERS
Note:
The hazard flashers operate when
the ignition is in any position, or if the key is
not in the ignition. If used when the vehicle
is not running, the battery loses charge. As
a result, there may be insufficient power to
restart your vehicle. The flasher control is on the
instrument panel. Use your
hazard flashers when your
vehicle is creating a safety hazard for other
motorists.
• Press the flasher control and all front
and rear direction indicators flash.
• Press the button again to switch them
off. FIRE EXTINGUISHER (IF EQUIPPED)
Every month you should visually inspect it
and verify that the indicator and the
canister show no damage, the trigger is in
good operating condition, and there is no
obstruction to removing the extinguisher.
Maintenance of the fire extinguisher is the
responsibility of the owner. The operating
instructions are on the fire extinguisher.
When replacing, make sure the new fire
extinguisher is of type dry powder ABC.
Note:
Before use, remove the transparent
plastic packaging to prevent obstruction.
Note: Make sure you regularly check the
expiration date on the fire extinguisher.
WARNING TRIANGLE (IF EQUIPPED)
You can stow the warning triangle in the
rear load floor storage compartment.
FUEL SHUTOFF WARNING: If your vehicle has
been involved in a crash, have the fuel
system checked. Failure to follow this
instruction could result in fire, personal
injury or death.
Note: When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.
Note: In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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E-mail
Fax
Phone
Customer Relation-
ship Center
[email protected]
N/A
N/A
Asia Pacific
[email protected]
-
+1 313 594 4857
Caribbean and
Central America
[email protected]
971 4 3327 266
Ford
Middle East 80004443673
Lincoln
80004441067
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi 800850078
Kuwait
22280384
[email protected]
N/A
N/A
North Africa
[email protected]
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
[email protected]
N/A
N/A
Sub-Saharan Africa
[email protected] [email protected]
N/A
+82-02-1600-6003
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, [email protected]. If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
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Study your owner's manual and any
supplements for specific information about
equipment features, instructions for safe
driving and additional precautions to
reduce the risk of an accident or serious
injury.
Four-wheel drive system (If Equipped)
WARNING:
Do not become
overconfident in the ability of four-wheel
drive vehicles. Although a four-wheel
drive vehicle may accelerate better than
a two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive
at a safe speed.
A vehicle equipped with four-wheel drive,
when selected, has the ability to use all
four wheels to power itself. This increases
traction which may enable you to safely
drive over terrain and road conditions that
a conventional two-wheel drive vehicle
cannot.
Power is supplied to all four wheels
through a transfer case or power transfer
unit. Four-wheel drive vehicles allow you
to select different modes as necessary. For
information on transfer case operation and
shifting procedures, See
Four-Wheel
Drive (page 212). For information on
transfer case maintenance, See
Maintenance (page 329). You should
become thoroughly familiar with this
information before you operate your
vehicle.
On some four-wheel drive vehicles, the
initial shift from two-wheel to four-wheel
drive when the vehicle is moving can cause
a momentary clunk and ratcheting sound.
These sounds are normal and are not
cause for concern. In four-wheel drive vehicles, the size of the
spare tire relative to the remaining tires can
have an effect on the 4x4 system. If there
is a significant difference between the size
of a spare and the remaining tires,
four-wheel drive functionality may be
limited.
See Using Four-Wheel Drive
(page 212).
How your vehicle differs from
other vehicles
Sport utility vehicles and trucks can differ
from some other vehicles in a few
noticeable ways. Your vehicle may be:
• Higher - to allow higher load carrying
capacity and to allow it to travel over
rough terrain without getting hung up
or damaging underbody components.
• Shorter - to give it the capability to
approach inclines and drive over the
crest of a hill without getting hung up
or damaging underbody components.
All other things held equal, a shorter
wheelbase may make your vehicle
quicker to respond to steering inputs
than a vehicle with a longer wheelbase.
• Narrower - to provide greater
maneuverability in tight spaces,
particularly in off-road use.
As a result of the above dimensional
differences, Sport utility vehicles and
trucks often have a higher center of gravity
and a greater difference in center of gravity
between the loaded and unloaded
condition. These differences that make
your vehicle so versatile also make it
handle differently than an ordinary
passenger car.
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The traction grades, from highest
to lowest are AA, A, B, and C. The
grades represent the tire
’s ability
to stop on wet pavement as
measured under controlled
conditions on specified
government test surfaces of
asphalt and concrete. A tire
marked C may have poor traction
performance.
Temperature A B C WARNING: The
temperature grade for this tire is
established for a tire that is
properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.
The temperature grades are A
(the highest), B and C,
representing the tire ’s resistance
to the generation of heat and its
ability to dissipate heat when
tested under controlled conditions
on a specified indoor laboratory
test wheel. Sustained high
temperature can cause the
material of the tire to degenerate
and reduce tire life, and excessive
temperature can lead to sudden
tire failure. The grade C
corresponds to a level of
performance which all passenger
car tires must meet under the Federal Motor Vehicle Safety
Standard No. 139. Grades B and A
represent higher levels of
performance on the laboratory
test wheel than the minimum
required by law.
Glossary of Tire Terminology
*
Tire label: A label showing the
original equipment tire sizes,
recommended inflation pressure
and the maximum weight the
vehicle can carry.
*
Tire Identification Number
(TIN): A number on the sidewall
of each tire providing information
about the tire brand and
manufacturing plant, tire size and
date of manufacture. Also referred
to as DOT code.
*
Inflation pressure: A measure
of the amount of air in a tire.
*
Standard load: A class of
P-metric or Metric tires designed
to carry a maximum load at set
pressure. For example: For
P-metric tires
35 psi (2.4 bar) and
for Metric tires 36 psi (2.5 bar).
Increasing the inflation pressure
beyond this pressure will not
increase the tire ’s load carrying
capability.
*
Extra load: A class of P-metric
or Metric tires designed to carry a
heavier maximum load at
42 psi
(2.9 bar). Increasing the inflation
pressure beyond this pressure will
not increase the tire ’s load
carrying capability.
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Note:
Do not reduce tire pressure
to change the ride characteristics
of the vehicle. If you do not
maintain the inflation pressure at
the levels specified by Ford, your
vehicle may experience a condition
known as shimmy. Shimmy is a
severe vibration and oscillation in
the steering wheel after the vehicle
travels over a bump or dip in the
road that does not dampen out by
itself. Shimmy may result from
significant under-inflation of the
tires, improper tires (load range,
size, or type), or vehicle
modifications such as lift-kits. In
the event that your vehicle
experiences shimmy, you should
slowly reduce speed by either lifting
off the accelerator pedal or lightly
applying the brakes. The shimmy
will cease as the vehicle speed
decreases.
Maximum Inflation Pressure is
the tire manufacturer's maximum
permissible pressure and the
pressure at which the maximum
load can be carried by the tire. This
pressure is normally higher than
the manufacturer ’s recommended
cold inflation pressure which can
be found on the Safety
Compliance Certification Label
(affixed to either the door hinge
pillar, door-latch post, or the door
edge that meets the door-latch
post, next to the driver's seating
position), or Tire Label located on the B-pillar or the edge of the
driver's door. The cold inflation
pressure should never be set lower
than the recommended pressure
on the Safety Compliance
Certification Label or Tire Label.
When weather temperature
changes occur, tire inflation
pressures also change. A 10°F
(6°C) temperature drop can
cause a corresponding drop of 1
psi (7 kPa) in inflation pressure.
Check your tire pressures
frequently and adjust them to the
proper pressure which can be
found on the Safety Compliance
Certification Label or Tire Label.
To check the pressure in your
tire(s):
1. Make sure the tires are cool,
meaning they are not hot from
driving even a mile.
Note:
If you are checking tire
pressure when the tire is hot, (for
example, driven more than 1 mile
[1.6 kilometers]), never bleed or
reduce air pressure. The tires are
hot from driving and it is normal for
pressures to increase above
recommended cold pressures. A
hot tire at or below recommended
cold inflation pressure could be
significantly under-inflated.
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Please note that the TPMS is not a
substitute for proper tire maintenance, and
it is the driver's responsibility to maintain
correct tire pressure, even if under-inflation
has not reached the level to trigger
illumination of the TPMS low tire pressure
telltale.
Your vehicle has also been equipped with
a TPMS malfunction indicator to indicate
when the system is not operating properly.
The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale flashes for
approximately one minute and then
remains continuously illuminated. This
sequence continues upon subsequent
vehicle start-ups as long as the
malfunction exists.
When the malfunction indicator is
illuminated, the system may not be able
to detect or signal low tire pressure as
intended. TPMS malfunctions may occur
for a variety of reasons, including the
installation of replacement or alternate
tires or wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more tires or
wheels on your vehicle to ensure that the
replacement or alternate tires and wheels
allow the TPMS to continue to function
properly.
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions:
•
This device may not cause harmful
interference.
• This device must accept any
interference received, including
interference that may cause undesired
operation. Note:
Changes or modifications not
expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term "IC" before the radio certification
number only signifies that Industry Canada
technical specifications were met.
Changing Tires with a Tire Pressure
Monitoring System Note:
Each road tire is equipped with a tire
pressure sensor located inside the wheel
and tire assembly cavity. The pressure
sensor is attached to the valve stem. The
pressure sensor is covered by the tire and is
not visible unless the tire is removed. Take
care when changing the tire to avoid
damaging the sensor.
You should always have your tires serviced
by an authorized dealer.
Periodically check the tire pressure, at least
monthly, using an accurate tire gauge. See
Inflating Your Tires in this chapter.
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When Inflating Your Tires
When putting air into your tires, such as at
a gas station or in your garage, the tire
pressure monitoring system may not
respond immediately to the air added to
your tires.
It may take up to two minutes of driving
over 20 mph (32 km/h) for the light to turn
off after you have filled your tires to the
recommended inflation pressure.
How Temperature Affects Your Tire
Pressure
The tire pressure monitoring system
monitors tire pressure in each pneumatic
tire. When driving in a normal manner, a
typical passenger tire inflation pressure
may increase about 2
–4 psi (14– 28 kPa)
from a cold start situation. If the vehicle is
stationary overnight with the outside
temperature significantly lower than the
daytime temperature, the tire pressure may
decrease about 3 psi (21 kPa) for a drop of
30°F (17°C) in ambient temperature. This
lower pressure value may be detected by
the tire pressure monitoring system as
being significantly lower than the
recommended inflation pressure and
activate the system warning light for low
tire pressure.
If the low tire pressure warning light is on,
visually check each tire to verify that no tire
is flat. If one or more tires are flat, repair as
necessary. Check the air pressure in the
road tires. If any tire is under-inflated,
carefully drive the vehicle to the nearest
location where air can be added to the
tires. Inflate all the tires to the
recommended inflation pressure. Tire Pressure Monitoring System Reset
Procedure WARNING:
To determine the
required pressure(s) for your vehicle, see
the Safety Compliance Certification
Label (on the door hinge pillar,
door-latch post or the door edge that
meets the door-latch post, next to the
driver seat) or the Tire Label on the
B-Pillar or the edge of the driver door.
Note: You need to perform the tire pressure
monitoring system reset procedure after
each tire rotation.
To provide the vehicle's load carrying
capability, some vehicles require different
recommended tire pressures in the front
tires as compared to the rear tires. The tire
pressure monitoring system equipped on
these vehicles is designed to illuminate the
low tire pressure warning light at two
different pressures; one for the front tires
and one for the rear tires.
Since tires need to be rotated to provide
consistent performance and maximum tire
life, the tire pressure monitoring system
needs to know when the tires are rotated
to determine which set of tires are on the
front and which are on the rear. With this
information, the system can detect and
properly warn of low tire pressures.
System reset tips:
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