Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HAZARD FLASHERS
Note:
The hazard flashers operate when
the ignition is in any position, or if the key is
not in the ignition. If used when the vehicle
is not running, the battery loses charge. As
a result, there may be insufficient power to
restart your vehicle. The flasher control is on the
instrument panel. Use your
hazard flashers when your
vehicle is creating a safety hazard for other
motorists.
• Press the flasher control and all front
and rear direction indicators flash.
• Press the button again to switch them
off. FIRE EXTINGUISHER (IF EQUIPPED)
Every month you should visually inspect it
and verify that the indicator and the
canister show no damage, the trigger is in
good operating condition, and there is no
obstruction to removing the extinguisher.
Maintenance of the fire extinguisher is the
responsibility of the owner. The operating
instructions are on the fire extinguisher.
When replacing, make sure the new fire
extinguisher is of type dry powder ABC.
Note:
Before use, remove the transparent
plastic packaging to prevent obstruction.
Note: Make sure you regularly check the
expiration date on the fire extinguisher.
WARNING TRIANGLE (IF EQUIPPED)
You can stow the warning triangle in the
rear load floor storage compartment.
FUEL SHUTOFF WARNING: If your vehicle has
been involved in a crash, have the fuel
system checked. Failure to follow this
instruction could result in fire, personal
injury or death.
Note: When you try to restart your vehicle
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once the vehicle determines the systems
are safe, then the vehicle allows you to
restart.
Note: In the event that your vehicle does
not restart after your third attempt, contact
a qualified technician.
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The fuel pump shutoff stops the flow of
fuel to the engine in the event of a
moderate to severe crash. Not every
impact causes a shutoff.
Should your vehicle shut off after a crash,
you may restart your vehicle.
If your vehicle has a key system:
1. Switch off the ignition.
2. Switch to start position.
3. Switch off the ignition.
4.
Switch on the ignition to re-enable the
fuel pump.
5. If the vehicle does not start, repeat steps 1 through 4.
If your vehicle has a push button start
system:
1. Press START/STOP to switch off your
vehicle.
2. Press the brake pedal and START/STOP
to switch on your
vehicle.
3. Remove your foot from the brake pedal
and press
START/STOP to switch off
your vehicle.
4. You can attempt to start the vehicle by pressing the brake pedal and
START/STOP
, or press START/STOP
without pressing the brake pedal.
5. If the vehicle does not start, repeat steps 1 through 4.
JUMP STARTING THE VEHICLE WARNING:
Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation. WARNING:
Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately. WARNING:
Use only adequately
sized cables with insulated clamps.
Preparing Your Vehicle
Do not attempt to push-start your
automatic transmission vehicle.
Note: Attempting to push-start a vehicle
with an automatic transmission may cause
transmission damage.
Note: Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.
Connecting the Jumper Cables WARNING:
Do not attach the
cables to fuel lines, engine rocker covers,
the intake manifold or electrical
components as grounding points. Stay
clear of moving parts. To avoid reverse
polarity connections, make sure that you
correctly identify the positive (+) and
negative (-) terminals on both the
disabled and booster vehicles before
connecting the cables.
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WARNING: Do not attach the end
of the positive cable to the studs or
L-shaped eyelet located above the
positive (+) terminal of your vehicle ’s
battery. High current may flow through
and cause damage to the fuses. WARNING:
Do not connect the
end of the second cable to the negative
(-) terminal of the battery to be jumped.
A spark may cause an explosion of the
gases that surround the battery.
Note: In the illustration, the bottom vehicle
represents the booster vehicle. 1.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery. 2. Connect the other end of the positive
(+) cable to the positive (+) terminal
of the booster vehicle battery.
3. Connect the negative (-) cable to the negative (-) terminal of the booster
vehicle battery.
4. Make the final connection of the negative (-) cable to an exposed metal
part of the stalled vehicle's engine,
away from the battery and the fuel
injection system, or connect the
negative (-) cable to a ground
connection point if available.
Jump Starting
1. Start the engine of the booster vehicle
and rev the engine moderately, or press
the accelerator gently to keep your
engine speed between 2000 and 3000
RPM, as shown in your tachometer.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has been started, run both vehicle engines for an
additional three minutes before
disconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel or petrol/gas engines or the proper
sulfur fuel for diesel engines.
If you cannot find the proper fuel
recommended for your vehicle, contact
our Customer Relationship Center.
The use of improper fuels in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using improper fuels may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands
and/or Puerto Rico, Central America, the
Caribbean, and Israel and the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact the corresponding Ford Customer
Assistance Center:
FORD MOTOR COMPANY
Customer Relationship Centers in:
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Protected Component
Fuse Rating
Fuse or Relay
Number
Powertrain control module.
20A 1
1
Emissions - malfunction indicator lamp.
20A 1
2
Cooling fan.
20A 1
3
A/C compressor.
Engine brake.
Noise suppression cap.
20A 1
4
Mass air flow sensor.
Emissions.
Glow plugs.
Urea.
Compressed natural gas fuel control
module.
15A 1
5
Fuel sensor.
Not used.
—
6
Not used.
—
7
Not used.
—
8
Not used.
—
9
Heated exterior mirrors.
15A 1
10
Compressed natural gas relay.
—
11
Heated rear window.
40A 2
12
Not used.
—
13
Powertrain control module relay.
—
14
Horn.
20A 1
15
A/C clutch relay power.
10A 1
16
Rear heated window and heated mirrors
relay.
—
17
Trailer park lamp relay.
—
18
Not used.
—
19
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Protected Component
Fuse Rating
Fuse or Relay
Number
Horn relay.
—
39
Supplemental air heater bank #2 relay.
—
40
Glow plugs.
25A 2
41
Trailer tow lighting module (if equipped).
40A 2
42
Front blower motor.
40A 2
43
Voltage quality.
50A 3
44
Body control module power.
Active front steering.
60A 3
45
Supplemental air heater bank #2.
50A 3
46
Cooling fan.
50A 3
47
Supplemental air heater bank #3.
Body control module run power 1 bus.
50A 3
48
Inverter.
60A 3
49
Body control module run power 2 bus.
50A 3
50
Body control module B+ feed.
60A 3
51
Anti-lock brake system pump.
60A 3
52
Supplemental air heater bank #1.
50A 3
53
Trailer brake control module.
30A 3
54
Climate controlled seat module.
30A 3
55
Auxiliary lighting module.
40A 3
56
Power running boards.
30A 2
57
Compressed natural gas fuel control
module relay.
30A 2
58
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Protected Component
Fuse Rating
Fuse or Relay
Number
Anti-lock brake system valve.
30A 2
59
Not used.
—
60
Driver power seat.
30A 2
61
Auxiliary power point #1 (instrument
panel).
20A 2
62
Starter motor.
30A 2
63
Auxiliary power point #2.
20A 2
64
Trailer tow lighting module (if equipped).
30A 2
65
Auxiliary power point #3 (center console).
20A 2
66
Passenger power seat.
30A 2
67
Auxiliary power point #4 (USB charger, rear
center console).
20A 2
68
4x4 module.
25A 2
69
Auxiliary power point #5 (rear center
console).
20A 2
70
Not used.
—
71
Trailer tow left hand/right hand stop/turn
(if equipped, not present with trailer brake
controller).
30A
2
72
Not used.
—
73
Not used.
—
74
Fuel pump.
30A 2
75
Not used.
—
76
Wiper motor.
30A 2
77
Not used.
—
78
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GENERAL INFORMATION
Have your vehicle serviced regularly to help
maintain its roadworthiness and resale
value. There is a large network of
authorized dealers that are there to help
you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
If your vehicle requires professional service,
an authorized dealer can provide the
necessary parts and service. Check your
warranty information to find out which
parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
•
Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts.
• Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other burning
material (such as cigarettes) away
from the battery and all fuel related
parts.
Working with the Engine Off
1. Set the parking brake and shift the transmission to park (P).
2. Switch off the engine.
3. Block the wheels. Working with the Engine On WARNING: To reduce the risk of
vehicle damage and personal burn
injuries, do not start your engine with the
air cleaner removed and do not remove
it while the engine is running.
1. Set the parking brake and shift the transmission to park (P).
2. Block the wheels.
OPENING AND CLOSING THE
HOOD
1. Inside the vehicle, pull the hood release
handle located under the left hand side
of the instrument panel. 2. Go to the front of your vehicle and
locate the secondary release lever
under the front of the hood near the
center of your vehicle.
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