
Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 475).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
Safety Information WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving. •
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following table for more specific
examples.
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End User License Agreement.................528
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 528
Engine Block Heater....................................183 Using the Engine Block Heater...................... 184
Engine Coolant Check................................335
Adding Coolant................................................... 335
Coolant Change.................................................. 337
Engine Coolant Temperature Management.................................................. 338
Fail-Safe Cooling................................................ 337
Recycled Coolant.............................................. 336
Severe Climates.................................................. 337
Engine Emission Control............................195
Engine Immobilizer See: Passive Anti-Theft System...................... 81
Engine Oil Check..........................................333 Adding Engine Oil...............................................333
Engine Oil Dipstick
......................................333
Engine Specifications.................................387
Drivebelt Routing............................................... 387
Entertainment..............................................446 AM/FM Radio...................................................... 447
Apps....................................................................... 455
Bluetooth Stereo or USB................................ 454
CD (If equipped)................................................ 453
HD Radio ™ Information (If
Available)........................................................ 450
SiriusXM® Satellite Radio (If Activated)....................................................... 448
Sources.................................................................. 447
Supported Media Players, Formats and Metadata Information................................ 455
USB Ports............................................................. 455
Environment......................................................17
EPB See: Electric Parking Brake............................. 216
Essential Towing Checks..........................293 Before Towing a Trailer.................................... 299
Hitches................................................................... 294
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 299
Safety Chains...................................................... 295
Trailer Brakes....................................................... 295
Trailer Hitch Cover............................................. 293
Trailer Lamps...................................................... 298Trailer Towing Connector (Vehicles with a
Trailer Towing Package and 7 –Pin
Connector)...................................................... 293
When Towing a Trailer..................................... 299
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors
...............................................101
360-Degree Camera......................................... 102
Auto-Dimming Feature.................................... 102
Auto-Folding Mirrors.......................................... 101
Blind Spot Monitor............................................. 102
Fold-Away Exterior Mirrors.............................. 101
Heated Exterior Mirrors..................................... 102
Memory Mirrors................................................... 102
Power Exterior Mirrors....................................... 101
Puddle Lamps ..................................................... 102
Signal Indicator Mirrors.................................... 102
F
Fastening the Seatbelts..............................38 Rear Inflatable Seatbelt..................................... 41
Seatbelt Locking Modes................................... 40
Using Seatbelts During Pregnancy................39
Flat Tire See: Changing a Road Wheel....................... 380
Floor Mats......................................................304
Fog Lamps - Front See: Front Fog Lamps......................................... 97
Foot Pedals See: Adjusting the Pedals.................................. 91
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect..................................................505 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 506
Ford Protect Extended Service Plans (U.S. Only)................................................................. 505
Four-Wheel Drive........................................206
Front Fog Lamps
............................................97
Front Parking Aid.........................................226 Obstacle Distance Indicator........................... 227
Front Passenger Sensing System............50
Fuel and Refueling.......................................188
Fuel Consumption
........................................193
Advertised Capacity.......................................... 193
Calculating Fuel Economy.............................. 194
571
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Blind Spot Information System
Indicator............................................................ 109
Brake System Warning Lamp........................ 109
Check Fuel Cap.................................................... 110
Cruise Control Indicator.................................... 110
Direction Indicator............................................... 110
Door Ajar Warning Lamp.................................. 110
Electric Park Brake.............................................. 110
Electronic Limited Slip Differential...............110
Engine Coolant Temperature Warning Lamp................................................................... 110
Fasten Seatbelt Warning Lamp..................... 110
Four-Wheel Drive Indicators........................... 110
Front Fog Lamp Indicator................................. 110
Headlamp High Beam Indicator...................... 111
Hill Descent............................................................. 111
Hood Ajar................................................................. 111
Liftgate Ajar Warning Lamp.............................. 111
Low Fuel Level Warning Lamp......................... 111
Low Tire Pressure Warning Lamp................... 111
Oil Pressure Warning Lamp.............................. 111
Powertrain Malfunction/Reduced Power/Electronic Throttle Control............111
Service Engine Soon............................................ 111
Stability Control and Traction Control Indicator.............................................................. 112
Stability Control and Traction Control Off Warning Lamp.................................................. 112
Tow Haul Indicator.............................................. 112
Washer Fluid Check
....................................340
Washers See: Cleaning the Exterior.............................. 349
See: Wipers and Washers................................. 92
Waxing..............................................................351
Welcome Lighting
.........................................98
Wheel Nuts See: Changing a Road Wheel....................... 380
Wheels and Tires
..........................................357
General Information.......................................... 357
Technical Specifications................................ 386
Windows and Mirrors.................................100
Windshield Washers
.....................................93
Front Camera Washer........................................ 93
Windshield Wipers
.........................................92
Speed Dependent Wipers................................ 92
Wiper Blades See: Checking the Wiper Blades.................. 343
Wipers and Washers
.....................................92 Wireless Accessory Charging....................175
580
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