2019 FORD EXPEDITION USB port

Cell phone issues
Possible solution
Possible cause
Issue
Refer to your device's manual about audio
adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC 3 performance.
There is back-
ground noise
during a phone
call.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
During a call, I
can hear the
other person
but they cannot
hear me.
Make sure that the microphone for SYNC
3 is not set to off. Look for the microphone
icon on the phone screen.
To restart your system, shut down the
engine, open and close the door, and then
lock the door and wait for 2-3 minutes.
Make sure that your SYNC 3 screen is black
and the lighted USB port is off.
The system may need to
be restarted.
During a call, I
cannot hear the
other person
and they cannot
hear me.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
SYNC 3 is not
able to down-
load my phone-
book. Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Possible cell phone
malfunction. You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected. Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 446).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
475).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing SYNC™ 3

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.
You did not connect an
Applink Compatible
phone to SYNC 3.
AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.
Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.
AppLink-enabled apps
are not installed and
running on your mobile
device.
My phone is
connected, but I
still cannot find
any apps.
Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.
My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.
On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing SYNC™ 3

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing SYNC™ 3

Accessing the Clock Settings.......................
400
Accessing the Media Source Menu............400
Accessing the Phone Features.................... 400
Accessing the Settings Menu....................... 400
Accessing the Sound Settings..................... 400
Adjusting the Volume...................................... 400
Changing Radio Stations............................... 400
Listening to the Radio...................................... 401
Playing or Pausing Media................................ 401
Switching Radio Text On and Off................401
Switching Repeat Mode On and Off...........401
Switching Shuffle Mode On and Off..........401
Switching the Audio Unit On and Off.........401
Switching the Display On and Off...............401
Using Seek, Fast Forward and Reverse.............................................................. 401
Using the Display Control............................... 401
Using the Number Block................................. 401
Autolamps........................................................95 Windshield Wiper Activated
Headlamps........................................................ 95
Automatic Climate Control......................144 Accessing Rear Climate Controls.................144
Directing Air to the Footwell Air
Vents.................................................................. 144
Directing Air to the Instrument Panel Air Vents.................................................................. 144
Setting the Blower Motor Speed.................. 144
Setting the Temperature................................. 144
Switching Auto Mode On and Off................144
Switching Defrost On and Off....................... 145
Switching Dual Zone Mode On and Off........................................................................\
145
Switching Maximum Air Conditioning On and Off............................................................... 145
Switching Maximum Defrost On and Off........................................................................\
145
Switching Recirculated Air On and Off....................................................................... 146
Switching the Air Conditioning On and Off........................................................................\
145
Switching the Climate Control On and Off........................................................................\
145
Switching the Heated Seats On and Off........................................................................\
145
Switching the Ventilated Seats On and Off....................................................................... 146Automatic High Beam Control.................96
Automatic High Beam Indicator..................... 97
Switching the System On and Off.................97
Automatic Transmission...........................199 Automatic Transmission Adaptive
Learning........................................................... 205
Brake-Shift Interlock........................................ 204
If Your Vehicle Gets Stuck In Mud or Snow................................................................. 205
SelectShift™ Automatic Transmission.................................................. 203
Understanding the Shift Positions of your Automatic Transmission............................ 199
Automatic Transmission Fluid Check............................................................339
Auto-Start-Stop...........................................185 Disabling Auto-Start-Stop............................. 186
Enabling Auto-Start-Stop.............................. 185
Autowipers........................................................92
Autowipers Settings............................................ 93
Auxiliary Power Points................................174 110 Volt AC Power Point.................................... 174
12 Volt DC Power Point...................................... 174
USB Port and Power Point Locations..........174
B
Battery See: Changing the 12V Battery...................... 341
Blind Spot Information System
.............254
........................................................................\
.......... 254
Blind Spot Information System with Trailer Tow..................................................................... 256
Switching the System On and Off..............258
System Errors...................................................... 258
Using the Blind Spot Information System.............................................................. 255
BLIS See: Blind Spot Information System..........254
Bonnet Lock See: Opening and Closing the Hood...........331
Booster Seats
...................................................31
Types of Booster Seats...................................... 32
Brake Fluid Check
.......................................340
Brakes................................................................215 General Information.......................................... 215
Breaking-In....................................................303
Bulb Specification Chart..........................396
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing Index

End User License Agreement.................528
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 528
Engine Block Heater....................................183 Using the Engine Block Heater...................... 184
Engine Coolant Check................................335
Adding Coolant................................................... 335
Coolant Change.................................................. 337
Engine Coolant Temperature Management.................................................. 338
Fail-Safe Cooling................................................ 337
Recycled Coolant.............................................. 336
Severe Climates.................................................. 337
Engine Emission Control............................195
Engine Immobilizer See: Passive Anti-Theft System...................... 81
Engine Oil Check..........................................333 Adding Engine Oil...............................................333
Engine Oil Dipstick
......................................333
Engine Specifications.................................387
Drivebelt Routing............................................... 387
Entertainment..............................................446 AM/FM Radio...................................................... 447
Apps....................................................................... 455
Bluetooth Stereo or USB................................ 454
CD (If equipped)................................................ 453
HD Radio ™ Information (If
Available)........................................................ 450
SiriusXM® Satellite Radio (If Activated)....................................................... 448
Sources.................................................................. 447
Supported Media Players, Formats and Metadata Information................................ 455
USB Ports............................................................. 455
Environment......................................................17
EPB See: Electric Parking Brake............................. 216
Essential Towing Checks..........................293 Before Towing a Trailer.................................... 299
Hitches................................................................... 294
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 299
Safety Chains...................................................... 295
Trailer Brakes....................................................... 295
Trailer Hitch Cover............................................. 293
Trailer Lamps...................................................... 298Trailer Towing Connector (Vehicles with a
Trailer Towing Package and 7 –Pin
Connector)...................................................... 293
When Towing a Trailer..................................... 299
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors
...............................................101
360-Degree Camera......................................... 102
Auto-Dimming Feature.................................... 102
Auto-Folding Mirrors.......................................... 101
Blind Spot Monitor............................................. 102
Fold-Away Exterior Mirrors.............................. 101
Heated Exterior Mirrors..................................... 102
Memory Mirrors................................................... 102
Power Exterior Mirrors....................................... 101
Puddle Lamps ..................................................... 102
Signal Indicator Mirrors.................................... 102
F
Fastening the Seatbelts..............................38 Rear Inflatable Seatbelt..................................... 41
Seatbelt Locking Modes................................... 40
Using Seatbelts During Pregnancy................39
Flat Tire See: Changing a Road Wheel....................... 380
Floor Mats......................................................304
Fog Lamps - Front See: Front Fog Lamps......................................... 97
Foot Pedals See: Adjusting the Pedals.................................. 91
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect..................................................505 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 506
Ford Protect Extended Service Plans (U.S. Only)................................................................. 505
Four-Wheel Drive........................................206
Front Fog Lamps
............................................97
Front Parking Aid.........................................226 Obstacle Distance Indicator........................... 227
Front Passenger Sensing System............50
Fuel and Refueling.......................................188
Fuel Consumption
........................................193
Advertised Capacity.......................................... 193
Calculating Fuel Economy.............................. 194
571
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201808, Second-Printing Index