Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth enabled phone. You
can learn more about the 911 Assist
feature, by visiting: Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
For important information about airbag
deployment and the fuel pump shut-off
please see the Supplementary Restrains
and Roadside Emergencies sections of
your owner manual.
To switch 911 Assist on and off please view
the settings information. See Settings
(page 417).
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident. •
A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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(If Equipped)
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
Safety Information WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving. •
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following table for more specific
examples.
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(If Equipped)
4
4WD
See: Four-Wheel Drive..................................... 158
A
A/C See: Climate Control.......................................... 110
About This Manual...........................................7
ABS See: Brakes............................................................ 163
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 163
Accessories....................................................444 Exterior Style....................................................... 444
Interior Style........................................................ 444
Lifestyle................................................................. 444
Peace of Mind..................................................... 444
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control............185
Active Park Assist..........................................174 Using Active Park Assist................................... 175
Adjusting the Headlamps
........................259
Horizontal Aim Adjustment............................ 261
Vertical Aim Adjustment................................ 259
Adjusting the Steering Wheel....................72
Airbag Disposal
...............................................49
Air Conditioning See: Climate Control.......................................... 110
Air Filter See: Changing the Engine Air Filter.............265
Alarm See: Anti-Theft Alarm........................................ 70
Ambient Lighting
............................................83
Adjusting the Brightness................................... 84
Changing the Color............................................. 84
Switching Ambient Lighting Off..................... 84
Switching Ambient Lighting On...................... 83
Anti-Theft Alarm............................................70 Arming the Alarm.................................................. 71
Disarming the Alarm............................................ 71
Appendices...................................................466 Apps..................................................................414
........................................................................\
........... 414
SiriusXM Traffic and Travel Link.................... 416
At a Glance........................................................18
Audible Warnings and Indicators
.............94
Automatic Transmission Warning
Chime.................................................................. 94
Engine On Warning Chime............................... 94
Headlamps On Warning Chime..................... 94
Key in Ignition Warning Chime........................ 94
Keyless Warning Alert ....................................... 94
Parking Brake On Warning Chime.................94
Audio Control
...................................................72
Type One.................................................................. 72
Type Two.................................................................. 73
Audio System................................................322 General Information.......................................... 322
Audio Unit - Vehicles With: Sony Audio System..........................................................325
Accessing the Sound Settings...................... 326
Adjusting the Volume....................................... 326
Changing Radio Stations................................ 326
Muting the Audio............................................... 326
Selecting the Audio Modes............................ 326
Switching the Audio Unit On and Off........326
Switching the Display On and Off...............326
Using Seek, Fast Forward and Reverse............................................................. 326
Audio Unit - Vehicles With: SYNC 3
.......................................................................324
Accessing the Sound Settings...................... 324
Adjusting the Volume....................................... 325
Changing Radio Stations................................ 325
Muting the Audio................................................ 325
Selecting the Audio Modes............................ 325
Switching the Audio Unit On and Off.........325
Switching the Display On and Off...............325
Using Seek, Fast Forward and Reverse............................................................. 325
Audio Unit - Vehicles With: SYNC..........322 Accessing the Clock Settings........................ 322
Accessing the Media Source Menu.............322
Accessing the Menu.......................................... 323
Accessing the Phone Features..................... 323
Accessing the Sound Settings...................... 323
Adjusting the Volume....................................... 323
Changing Radio Stations................................ 323
Listening to the Radio...................................... 323
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Car Wash
See: Cleaning the Exterior............................... 267
Catalytic Converter.......................................151 On-Board Diagnostics (OBD-II).................... 152
Readiness for Inspection and Maintenance (I/M) Testing.................................................... 152
Center Console..............................................133
Changing a Bulb............................................261 Cornering Lamp (HID Headlamps) ...........263
Lamp Assembly Condensation..................... 261
Replacing Fog, Park and Turn Signal Bulbs.................................................................. 263
Replacing Headlamp Bulbs........................... 262
Replacing HID Headlamp Bulbs.................. 263
Replacing High-Mount Brake Lamp Bulb.................................................................... 265
Replacing License Plate Lamp Bulb...........265
Replacing Reverse Lamp Assembly...........265
Replacing Side Marker Bulbs........................ 263
Replacing Turn, Tail and Brake Signal Bulbs................................................................. 264
Changing a Fuse...........................................242 Fuses....................................................................... 242
Changing a Road Wheel
...........................295
Dissimilar Spare Wheel and Tire Assembly
Information..................................................... 295
Tire Change Procedure.................................... 296
Changing the 12V Battery.........................256 Battery Management System...................... 258
Changing the Engine Air Filter................265 Duratec Engines................................................. 266
EcoBoost Engines............................................. 265
Changing the Wiper Blades.....................259 Front Wiper Blades........................................... 259
Rear Window Wiper Blade............................. 259
Checking MyKey System Status
...............57
MyKey Distance..................................................... 57
Number of Admin Keys...................................... 58
Number of MyKeys.............................................. 58
Checking the Wiper Blades
.....................258
Child Restraint and Seatbelt Maintenance.................................................39
Child Restraint Positioning.........................29
Child Safety......................................................20 General Information............................................ 20
Child Safety Locks...........................................31 Left-Hand Side...................................................... 32
Right-Hand Side................................................... 32Cleaning Leather Seats...............................271
Cleaning Products.......................................267
Materials................................................................ 267
Cleaning the Engine...................................269
Cleaning the Exterior..................................267 Cleaning the Headlamps................................ 268
Exterior Chrome Parts..................................... 268
Exterior Plastic Parts........................................ 268
Stripes or Graphics........................................... 268
Underbody........................................................... 268
Under Hood......................................................... 268
Cleaning the Instrument Panel and Instrument Cluster Lens
.........................270
Cleaning the Interior...................................270
Mirrors.................................................................... 270
Cleaning the Wheels...................................272
Cleaning the Windows and Wiper Blades...........................................................269
Clearing All MyKeys........................................57
Climate Control..............................................110
Collision Warning System.........................201 PRINCIPLE OF OPERATION........................... 201
Coolant Check See: Engine Coolant Check............................. 251
Cornering Lamps
............................................82
Crash Sensors and Airbag Indicator.......48
Creating a MyKey...........................................56 Programming and Changing Configurable
Settings............................................................... 57
Cross Traffic Alert.........................................198 Blocked Sensors................................................ 200
Switching the System Off and On..............200
System Errors..................................................... 200
System Lights, Messages and Audible Alerts................................................................. 200
System Limitations.......................................... 200
Using the Cross Traffic Alert System..........198
Cruise Control
..................................................73
Principle of Operation.......................................184
Type One.................................................................. 73
Type Two.................................................................. 74
Cruise control See: Using Cruise Control................................ 184
Customer Assistance
.................................226
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Getting the Services You Need...............226
Away From Home.............................................. 226
H
Hazard Flashers............................................222
Headlamp Adjusting See: Adjusting the Headlamps..................... 259
Headlamp Exit Delay
...................................80
Headrest See: Head Restraints.......................................... 118
Head Restraints
.............................................118
Folding the Rear Seat Outermost Head
Restraint............................................................ 120
Installing the Head Restraint......................... 120
Lowering the Head Restraint......................... 120
Raising the Head Restraint............................. 120
Removing the Head Restraint....................... 120
Tilting the Front Seat Head Restraint.........120
Heated Exterior Mirrors................................116
Heated Rear Window...................................116
Heated Seats
..................................................124
Heated Steering Wheel................................74
Heated Windshield
.......................................116
Windshield Wiper De-Icer................................ 116
Heating See: Climate Control.......................................... 110
Hill Start Assist
..............................................165
Switching the System On and Off...............166
Using Hill Start Assist....................................... 166
Hints on Controlling the Interior Climate...........................................................113
Defogging the Side Windows in Cold Weather.............................................................. 115
General Hints......................................................... 113
Quickly Cooling the Interior.............................. 115
Quickly Heating the Interior............................. 114
Recommended Settings for Cooling............115
Recommended Settings for Heating...........114
Hints on Driving With Anti-Lock Brakes............................................................163
Home Screen................................................383
Hood Lock See: Opening and Closing the Hood..........244
I
Ignition Switch
...............................................134 In California (U.S. Only).............................227
Information Display Control.......................74
Information Displays
.....................................95
General Information............................................ 95
Information Messages
.................................98
Airbag....................................................................... 99
Alarm........................................................................\
99
Automatic Engine Shutdown.......................... 99
Auto Start-Stop.................................................. 100
Battery and Charging System....................... 100
Blind Spot Information and Cross Traffic Alert System..................................................... 101
Collision Warning and Adaptive Cruise Control (ACC)................................................. 102
Doors....................................................................... 102
Engine..................................................................... 103
Four-Wheel Drive............................................... 103
Hill Start Assist................................................... 104
Keyless Vehicle.................................................... 104
Lighting.................................................................. 105
Maintenance........................................................ 105
Message Indicator............................................... 98
MyKey..................................................................... 105
Park Aid.................................................................. 106
Park Brake............................................................. 106
Power Steering.................................................... 107
Remote Start........................................................ 107
Starting System .................................................. 107
Tire Pressure Monitoring System.................108
Traction Control.................................................. 108
Trailer...................................................................... 108
Transmission........................................................ 109
Installing Child Restraints...........................22 Child Restraints..................................................... 22
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for CHildren (LATCH)........................................... 24
Using Tether Straps............................................. 26
Instrument Cluster
........................................90
Instrument Lighting Dimmer......................79
Instrument Panel
............................................18
Instrument Panel Overview.............................. 18
Interior Lamps
.................................................83
Front Interior Lamps........................................... 83
Rear Interior Lamps............................................. 83
Interior Mirror...................................................88 Automatic Dimming Mirror.............................. 88
Manual Dimming Mirror.................................... 88
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System Interaction and Feedback..............336
Voice Settings Commands............................
390
Using Winter Tires.......................................290
Utilizing the Mediation/Arbitration Program (Canada Only)........................229
V
Vehicle Care...................................................267 General Information.......................................... 267
Vehicle Certification Label.......................307
Vehicle Identification Number...............306
Vehicle Storage.............................................272
Battery.................................................................... 273
Body........................................................................\
272
Brakes..................................................................... 273
Cooling system.................................................... 273
Engine..................................................................... 273
Fuel system.......................................................... 273
General................................................................... 272
Miscellaneous...................................................... 273
Removing Vehicle From Storage.................. 273
Tires........................................................................\
. 273
Ventilation See: Climate Control.......................................... 110
VIN See: Vehicle Identification Number...........306
Voice Control....................................................73
W
Warning Lamps and Indicators..................91 Adaptive Cruise Control..................................... 92
Airbag - Front......................................................... 92
Anti-Lock Braking System................................ 92
Auto Start-Stop.................................................... 92
Battery...................................................................... 92
Blind Spot Monitor............................................... 92
Brake System......................................................... 92
Cruise Control........................................................ 92
Direction Indicator................................................ 92
Electric Park Brake............................................... 93
Engine Oil................................................................ 93
Fasten Seatbelt.................................................... 93
Fog Lamps - Front............................................... 93
High Beam.............................................................. 93
Information............................................................. 93
Low Fuel Level....................................................... 93Low Tire Pressure Warning...............................
93
Parking Lamps...................................................... 93
Service Engine Soon........................................... 93
Traction and Stability Control......................... 94
Traction and Stability Control Off.................94
Washer Fluid Check....................................256
Washers See: Cleaning the Exterior............................... 267
See: Wipers and Washers.................................. 75
Waxing.............................................................269
Wheel Nuts See: Changing a Road Wheel....................... 295
Wheels and Tires..........................................275 General Information.......................................... 275
Technical Specifications................................ 300
Windows and Mirrors...................................85
Windshield Washers
......................................76
Front Camera Washer......................................... 76
Windshield Wipers
.........................................75
Intermittent Wipe................................................. 75
Speed Dependent Wipers................................. 75
Winter Tires See: Using Winter Tires................................... 290
Wiper Blades See: Checking the Wiper Blades.................. 258
Wipers and Washers.....................................75
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