2019 FORD EDGE phone

Listening to the Radio
Press and release the button to
listen to the radio or change
radio stations.
Playing or Pausing Media Press and release the button to
either play or pause current
media source.
Switching the Audio Unit On and
Off Press and release the button.
Switching the Display On and Off Press and release the button.
Switching Radio Text On and Off Press and release the button to
display extra information, for
example, artist name.
Note: Extra information may not always be
available.
Switching Repeat Mode On and Off Press and release the button to
repeat the current media source.
Switching Shuffle Mode On and
Off Press and release the button to
shuffle the current media source. Using the Display Control
Use the up and down arrow buttons to
select the various settings. When you make
your selection, press the left and right
arrow buttons to change the settings. Press and release to confirm a
selection.
Press and release the function buttons
below the display to select different
functions of the audio system depending
on which mode you are in.
Using the Number Block
In radio mode, store and recall your favorite
radio stations. To store a favorite station,
press and hold until the sound returns. In
phone mode, enter a phone number.
Using Seek, Fast Forward and
Reverse In radio mode, select a frequency band and
press and release either button. The
system stops at the first station it finds in
that direction.
In satellite radio mode, press and release
to select the next or previous satellite radio
station. If you select a specific category,
such as jazz, rock or news, press to find the
next or previous station in that category.
364
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- Audio SystemE265033 E272035 E268570 E268569 E265041

AUDIO INPUT JACK (IF EQUIPPED)
WARNING:
Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving. WARNING:
Always place your
device in a secure location in your vehicle
so it does not become a projectile in a
sudden stop or crash. Failure to follow
this instruction could result in personal
injury. The auxiliary input jack allows you to
connect and play music from your portable
music player through your vehicle speakers.
You can use any portable music player
designed for use with headphones. Your
audio extension cable must have male
connectors at each end. 1. Make sure your vehicle is stationary
with the audio unit and the portable
music player switched off.
2. Plug the extension cable from the device into the audio input jack.
3. Switch on the radio and select either a
tuned FM station or a CD.
4. Adjust the volume as desired.
5. Switch on your device and adjust the volume to half the maximum level.
6. Press
AUX until LINE or LINE IN
appears in the display. You should hear
music from your device even if it is low.
7. Adjust the volume on your device until
it reaches the volume level of the FM
station or CD. Do this by switching back
and forth between the AUX and FM or
CD controls.
Use the vehicle audio unit buttons to
restore playback from the vehicle audio
unit, while your device remains connected.
Note: The audio extension cable must be
long enough for you to safely store the
device when your vehicle is moving.
Note: For optimum performance when
using any auxiliary device set the volume on
the device high. This reduces audio
interference when charging the device using
the vehicle power supply.
Note: For safety reasons, do not connect
or adjust the settings on your device while
your vehicle is moving.
USB PORT WARNING:
Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
372
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- Audio SystemE191758

GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your Bluetooth
enabled cellular phone and portable media
player. This allows you to:
•
Make and receive calls.
• Access and play music from your
portable music player.
• Use 911 Assist or Emergency Assistance
and applications via SYNC AppLink. *
• Access phonebook contacts and music
using voice commands.
• Stream music from your connected
phone.
• Text message.
• Use the advanced voice recognition
system.
• Charge your USB device (if your device
supports this).
* These features are not available in all
markets and may require activation.
Available AppLink enabled apps vary by
market.
Make sure that you review your device's
manual before using it with SYNC.
Support
SYNC support is available at your regional
Ford website. See SYNC™
Troubleshooting (page 382).
SYNC Owner Account
Why do I need a SYNC owner account?
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have. Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over
3.1 mph (5 km/h).
Safety Information WARNING:
Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
374
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™
(If Equipped)

things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when you connect the cellular phone or
media player. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
No one can access system data without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the section on 911 Assist.
See SYNC™ Troubleshooting (page 382).
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.
Initiating a Voice Session Press the voice button. A list of
available voice commands
appears in the display.
Global Voice Commands
These voice commands are always
available. You can say them at any time. Global voice commands
Gives you available commands you can use
on the current screen.
Help
Gives you a list of possible voice
commands.
List of Commands
This command ends the voice session. You
can also cancel a session by pressing seek
up, seek down, or holding the voice button
for two or more seconds.
Cancel
375
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ (If Equipped)E142599

Helpful Hints
•
Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• Before giving a voice command, wait
for the system announcement to finish,
followed by a single tone. Any
command spoken before this does not
register with the system.
• Speak naturally, without long pauses
between words.
• You can interrupt the system at any
time while it is speaking by pressing the
voice button. You can cancel a voice
session by pressing and holding the
voice button. System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.
The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level Press the voice button. When
prompted, say:
Action and Description
Voice Command
Voice Settings
Then either of the following: Provides more detailed interaction and
guidance. (Recommended for first time
users.)
Interaction Mode Standard
Provides less audible interaction and guid-
ance.
Interaction Mode Advanced
Phone Confirmation
Using phone confirmations the system
asks you to verify before placing any calls.
376
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ (If Equipped)E142599

To adjust this setting press the voice button, when prompted say:
Action and Description
Voice Command
Voice Settings
Then any of the following: When enabled, this feature will prompt you
to confirm any voice initiated call command
prior to the call being placed.
Phone Confirmation Off
The system will make a best guess; you
may still occasionally be asked to confirm
settings.
Phone Confirmation On
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call.
• Ending a call.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
Pairing a Phone
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls. Note:
Make sure to switch on the ignition
and the radio. Shift the transmission into
park (P) for automatic transmission or first
gear for manual transmission.
Using the Audio System
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's Bluetooth feature before starting the
search. See your device's manual if
necessary.
2. Press the Settings button.
3. Select Bluetooth from the menu.
4. Press the
OK button.
5. Select the option to add. This starts the pairing process.
6. When a message to begin pairing appears in the audio display, search for
SYNC on your device.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone and
downloading your phonebook.
377
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™
(If Equipped)

Using Voice Commands
Make sure to switch on your
phone's Bluetooth feature
before starting the search. See
your device's manual if necessary.
Press the voice button and when
prompted say: Action and Descrip-
tion
Voice Command
Follow the instruc-
tions on the audio
display.
Pair Phone
Phone Voice Commands Press the voice button. You can
do things like place a phone call
and access text messages.
When prompted, say a command. See the
following table for examples of
commands. Voice Command
___ List of Commands
Help
Call ___
Dial ___
Text Messages
__ is a dynamic listing, meaning that it
could be the name of anything, such as a
contact or phone number.
Phone Controls
Use the phone buttons on your steering
wheel to answer, reject, or hang up a call. Accessing Features through the
Phone Menu
You can access your call history,
phonebook, sent text messages, as well
as access phone and system settings.
1. Press the PHONE button to enter the
phone menu.
2. Scroll through the menu to view contacts, text messages, and the
phone dialer.
SYNC™ APPLICATIONS AND
SERVICES
• 911 Assist: Can alert 911 in the event of
an emergency.
• SYNC AppLink: Allows you to connect
to and use certain applications (if your
phone is compatible).
These features may require activation.
Available AppLink enabled apps vary by
market.
911 Assist WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash. WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional.
378
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™
(If Equipped)E142599 E142599

WARNING: Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user switches 911 Assist to on
or off, that setting applies for all paired
phones. If 911 Assist is switched off, either
a voice message plays or a display message
or an icon comes on when your vehicle is
started and after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone.
See
Supplementary Restraints System
(page 40). Important information about
airbag deployment is in this chapter.
See Roadside Emergencies (page 256).
Important information about the fuel pump
shut-off is in this chapter. Setting 911 Assist On or Off
Press the Settings button then select: Action and Description
Menu
Item
Select the desired option, on
or off.
911 Assist
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.
379
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™
(If Equipped)