2019 FORD EDGE CD player

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
464
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3
(If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
467
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- SYNC™ 3 (If Equipped)

Supported Media Players, Formats and
Metadata Information................................ 420
USB Ports............................................................. 420
Environment.....................................................16
EPB See: Electric Parking Brake............................. 185
Essential Towing Checks..........................250
Before Towing a Trailer..................................... 251
Hitches.................................................................. 250
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 251
Safety Chains...................................................... 250
Trailer Brakes....................................................... 250
Trailer Lamps...................................................... 250
When Towing a Trailer...................................... 251
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors
................................................87
Auto-dimming Feature...................................... 88
Blind Spot Information System...................... 88
Direction Indicator Mirrors ............................... 88
Fold-Away Exterior Mirrors............................... 87
Heated Exterior Mirrors ......................................87
Integrated Blind Spot Mirror............................ 88
Memory Mirrors ................................................... 88
Power Exterior Mirrors........................................ 87
Puddle Lamps....................................................... 88
F
Fastening the Seatbelts...............................33 Seatbelt Locking Modes.................................... 34
Using a Sliding Clip.............................................. 33
Using Seatbelts During Pregnancy................34
Flat Tire See: Changing a Road Wheel....................... 338
Flat Tire Inflation See: Tire Sealant and Inflator Kit................308
Floor Mats
.......................................................255
Fog Lamps - Front See: Front Fog Lamps........................................ 83
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect...................................................470 Ford Protect Extended Service Plan
(CANADA ONLY)............................................ 471Ford Protect Extended Service Plans (U.S.
Only).................................................................. 470
Front Fog Lamps............................................83
Front Parking Aid..........................................193 Obstacle Distance Indicator........................... 194
Front Passenger Sensing System............42
Fuel and Refueling
.......................................162
Fuel Consumption........................................167 Advertised Capacity........................................... 167
Filling the Fuel Tank........................................... 167
Fuel Economy...................................................... 168
Fuel Filler Funnel Location
........................163
Fuel Filter.........................................................291
Fuel Quality.....................................................162
Choosing the Right Fuel................................... 162
Fuel Shutoff
...................................................257
Fuses................................................................268
Fuse Specification Chart..........................268 Passenger Compartment Fuse Panel........274
Power Distribution Box................................... 268
G
Garage Door Opener...................................146
Garage Door Opener See: Universal Garage Door Opener...........146
Gauges................................................................91 Engine Coolant Temperature Gauge............92
Fuel Gauge.............................................................. 92
Information Display.............................................. 91
Left Information Display.................................... 93
Type 1........................................................................\
. 91
Type 2....................................................................... 93
Gearbox See: Transmission............................................... 173
General Information on Radio Frequencies...................................................49
Intelligent Access................................................. 49
General Maintenance Information........472 Multi-Point Inspection..................................... 474
Owner Checks and Services.......................... 473
Protecting Your Investment........................... 472
Why Maintain Your Vehicle?.......................... 472
Why Maintain Your Vehicle at Your Dealership?...................................................... 472
Getting Assistance Outside the U.S. and Canada.........................................................264
536
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- Index

Display...................................................................
453
General.................................................................. 450
Media Player......................................................... 441
Mobile Apps........................................................ 449
Navigation............................................................. 447
Phone..................................................................... 442
Radio...................................................................... 446
SiriusXM................................................................ 447
Sound.................................................................... 440
Valet Mode........................................................... 454
Vehicle................................................................... 452
Voice Control....................................................... 453
Wi-Fi & Hotspot.................................................. 451
Side Airbags
.....................................................45
Side Sensing System..................................194
Obstacle Distance Indicator........................... 195
Sitting in the Correct Position..................135
Snow Chains See: Using Snow Chains.................................. 331
Spare Wheel See: Changing a Road Wheel....................... 338
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector............................................................ 15
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance...............................................478
Exceptions............................................................ 479
Speed Control See: Cruise Control............................................ 207
Stability Control
............................................189
Principle of Operation...................................... 189
Starting a Gasoline Engine
.......................156
Automatic Engine Shutdown......................... 157
Failure to Start...................................................... 157
Guarding Against Exhaust Fumes................158
Important Ventilating Information..............158
Stopping the Engine When Your Vehicle is Moving............................................................... 158
Stopping the Engine When Your Vehicle is Stationary......................................................... 158
Starting and Stopping the Engine..........155 General Information.......................................... 155
Steering...........................................................235 Adaptive Learning............................................. 236
Electric Power Steering................................... 235
Steering Wheel................................................73 Storage Compartments
.............................154
Sunroof See: Moonroof...................................................... 89
Sun Visors.........................................................89 Illuminated Vanity Mirror................................... 89
Supplementary Restraints System.........40 Principle of Operation........................................ 40
Symbols Glossary
.............................................7
SYNC™ 3.........................................................391 General Information.......................................... 391
SYNC™ 3 Troubleshooting......................454
SYNC™ Applications and Services........................................................378
911 Assist............................................................... 378
SYNC Mobile Apps........................................... 380
SYNC™............................................................374 General Information.......................................... 374
SYNC™ Troubleshooting
.........................382
T
Technical Specifications See: Capacities and Specifications............345
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................263
Tire Care
...........................................................315
Glossary of Tire Terminology......................... 318
Important Information About Low-Profile Tires..................................................................... 315
Important Information About Sport Tires and Wheels...................................................... 315
Information About Uniform Tire Quality Grading.............................................................. 316
Information Contained on the Tire Sidewall............................................................ 319
Notice to Crossover Vehicle Owners...........316
Temperature A B C.............................................. 317
Tire Rotation........................................................ 330
Traction AA A B C................................................ 317
Treadwear.............................................................. 317
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit................308
Tire Pressure Monitoring System...........332 Changing Tires With a Tire Pressure
Monitoring System....................................... 333
Understanding Your Tire Pressure Monitoring System ...................................... 333
541
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- Index

Using Adaptive Cruise Control - Vehicles
With: Adaptive Cruise Control With
Stop and Go...............................................208
Automatic Cancellation................................... 212
Blocked Sensor.................................................... 213
Canceling the Set Speed.................................. 211
Changing the Set Speed................................... 211
Detection Issues.................................................. 212
Following a Vehicle............................................ 210
Following a Vehicle to a Complete Stop.................................................................... 210
Hilly Condition Usage........................................ 212
Overriding the Set Speed.................................. 211
Park Brake Application...................................... 212
Resuming the Set Speed................................. 212
Setting the Adaptive Cruise Speed............209
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary......................... 209
Setting the Gap Distance................................ 210
Switching Adaptive Cruise Control Off........................................................................\
212
Switching Adaptive Cruise Control On....................................................................... 209
Switching to Normal Cruise Control............215
System Not Available........................................ 213
Using All-Wheel Drive.................................179 Driving in Special Conditions with All-Wheel
Drive (AWD)..................................................... 179
Using Cruise Control...................................207 Canceling the Set Speed................................ 208
Changing the Set Speed................................. 207
Resuming the Set Speed............................... 208
Setting the Cruise Speed................................ 207
Switching Cruise Control Off........................ 208
Switching Cruise Control On......................... 207
Using MyKey With Remote Start Systems...........................................................57
Using Snow Chains......................................331
Using Stability Control...............................190 Electronic Stability Control ........................... 190
Using Summer Tires....................................331
Using SYNC™ With Your Media Player............................................................382
Audio Voice Commands................................. 382
Media Sources.................................................... 382
Using SYNC™ With Your Phone.............377 Accessing Features through the Phone
Menu.................................................................. 378Pairing a Phone...................................................
377
Phone Controls................................................... 378
Phone Voice Commands................................ 378
Using Traction Control...............................188 Switching the System Off............................... 188
System Indicator Lights and Messages .......................................................... 188
Using a Switch..................................................... 188
Using Voice Recognition............................375 Audio Voice Commands................................. 405
Climate Voice Commands............................ 406
Initiating a Voice Session................................ 375
Mobile App Voice Commands..................... 409
Navigation Voice Commands...................... 408
Phone Voice Commands............................... 406
SiriusXM Traffic and Travel Link Voice Commands.................................................... 409
System Interaction and Feedback..............376
Voice Settings Commands............................. 410
Utilizing the Mediation/Arbitration Program (Canada Only)........................264
V
Vehicle Care
...................................................299
General Information......................................... 299
Vehicle Certification Label.......................349
Vehicle Identification Number
...............348
Vehicle Storage............................................304
Battery................................................................... 305
Body....................................................................... 304
Brakes.................................................................... 305
Cooling system................................................... 305
Engine.................................................................... 305
Fuel system......................................................... 305
General.................................................................. 304
Miscellaneous..................................................... 305
Removing Vehicle From Storage.................305
Tires........................................................................\
305
Ventilation See: Climate Control......................................... 124
VIN See: Vehicle Identification Number............348
Voice Control....................................................75
543
Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201806, Third-Printing- Index