2019 FORD ECOSPORT radio

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC's MobileApps Menu. If not, "ForceClose" the application andrestart it.
The USB connection toSYNC may need to be reset.
My iPhone phone isconnected, my app isrunning, I restarted the appbut I still cannot find it onSYNC.
Try increasing the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.
The bluetooth volume onthe phone may be low.
I have an Android phone. Ifound and started my mediaapp on SYNC, but there is nosound or the sound is verylow.
Force close or uninstall theapps you do not want SYNCto find. If the app has a "FordSYNC" setting, disable thatsetting in the app's settingsmenu on the phone.
Some Android devices havea limited number ofbluetooth ports apps canuse to connect. If you havemore AppLink apps on yourphone than the number ofavailable Bluetooth ports,you will not see all of yourapps listed in SYNC's mobileapps menu.
I can only see some of theAppLink apps running on myphone listed in SYNC'sMobile Apps Menu.
SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed ifthe function of a SYNC feature is lost. This reset is intended to restore functionality andwill not erase any information previously stored in the system (Such as paired devices,phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Powerbutton. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNCsystem.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingSYNC™

DescriptionItemCallout
This icon displays when 911 Assist is set to off andyour phone is connected to SYNC.911 Assist OffH
This icon displays when there is an active Bluetoothalert.Bluetooth AlertI
This icon displays to show an active Bluetoothconnection.BluetoothJ
Messages may also appear in the statusbar to provide you with notifications. Youcan select the message to view theassociated feature.
Feature Bar
FunctionsFeature Bar Item
Allows you to control the media playing inyour vehicle. You can control all audiofeatures including AM, FM and satelliteradio and media streaming over a Bluetoothdevice or through a USB connection.
Audio
Allows you to make calls, receive calls, andaccess the phonebook of your connecteddevice.
Phone
Allows you to see your vehicle's location ona virtual road map, get driving directions toyour destination and find points of interestalong your route.
Navigation
(If equipped)
Connect and control SYNC 3 compatibleapps running on your iPhone or Androiddevice. Also, access built-in additionalfeatures such as SiriusXM Traffic and TravelLink (if equipped).
Apps
You can customize your system withvarious settings for the touchscreen display,feature preferences, and how you want tointeract with your vehicle.
Settings
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingSYNC™ 3

Cleaning the Touchscreen
You can remove fingerprints with a dry,clean, soft cloth.
If dirt or fingerprints are still on the screen,apply a small amount of alcohol to thecloth and try to clean it again.
Note: Do not use detergent or any type ofsolvent to clean the touchscreen.
Note:Do not pour or spray alcohol onto thetouchscreen.
Using Voice Recognition
Using voice commands allows you to keepyour hands on the wheel and eyes on theroad. The system provides feedbackthrough audible tones, prompts, questionsand spoken confirmations depending onthe situation and the chosen level ofinteraction (voice settings).
The system also asks short questions(confirmation prompts) when it is not sureof your request or when there are multiplepossible responses to your request.
When using voice commands, words andicons may appear in the status barindicating the status of the voice commandsession. See Using Voice Recognition(page 293).
Using the Steering Wheel Controls
Depending on your vehicle and optionpackage, you can use different controls onyour steering wheel to interact with thetouchscreen system in different ways.
VOL: Control the volume of audio output.
Voice: Press to start a voice session. Pressagain to stop the voice prompt andimmediately begin speaking. Press andhold to end a voice session.
SEEK NEXT:
•While in radio mode, press to seekbetween memory presets or press andhold to fast seek.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
SEEK PREVIOUS:
•While in radio mode, press to seekbetween memory presets or press andhold to fast seek.
•While in USB, Bluetooth Audio or CDmode, press to seek between songs orpress and hold to fast seek.
PHONE ACCEPT: Press to answer a callor switch between calls.
PHONE REJECT: Press to end a call orreject an incoming call.
Note:On some models,SEEK NEXT maybe combined with PHONE REJECT andSEEK PREVIOUS may be combined withPHONE ACCEPT.
See Steering Wheel (page 66).
Using Your Bezel Controls
Depending on your vehicle and optionpackage, you may also have these controlson your instrument panel:
•Power or VOL: Press to switch theaudio system on and off, or turn toadjust the volume.
•Sound Settings: Press to access theaudio settings.
•Seek: Press to seek through radiostations or audio tracks.
•Play or Pause: Press to either play orpause a track.
•Tune: Turn to manually tune radiostations.
•Display: Press to switch the display onor off.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingSYNC™ 3

Action and DescriptionVoice Command
Brings you to the main menu.Main Menu
Returns you to the previous screen.Go back
Ends the voice session.Cancel
Gives you a list of possible voice commands.List of Commands
You can name any feature and the system gives a list ofcommands available for the feature. For example, you couldsay:
___ List of Commands
Phone List of Commands
Navigation List of Commands
You can use this command to view the next page of options onany screen where multiple pages of choices are given.Next Page
You can use this command to view the previous page of optionson any screen where multiple pages of choices are given.Previous Page
Gives you available commands you can use on the currentscreen.Help
Included here are some of the mostpopular commands for each SYNC 3feature.
Audio Voice Commands
___ is a dynamic listing, meaning that foraudio voice commands it can be the nameof a Sirius channel or a channel number, aradio frequency number, or the name of aartist, album, song or a genre.
To control the media features, press the voice button and when prompted, say:
DescriptionVoice command
You can say the Sirius channel name or numbersuch as "Sirius channel 16".*Sirius Channel ___
You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".
Allows you to tune to a specific FM or AMfrequency such as "88.7 FM" or "1580 AM".AM ___
FM ___
Allows you to tune to a specific HD frequencysuch as “88.7 FM HD 1”.*FM ___ HD ___
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingSYNC™ 3

Menu item
AM
FM
The name of the USB that is plugged in displays here.USB
Bluetooth Stereo
If you have SYNC 3 compatible apps on your connected smart phone, theydisplay here as individual source selections.Apps
AM/FM Radio
Tuning a Station
You can use the tune or seek controls onthe radio bezel to select a station.
To tune a station using thetouchscreen, select:
Menu item
Direct Tune
A pop up appears, allowing you to type inthe frequency of a station. You can onlyenter a valid station for the source you arecurrently listening to.
You can press the backspace button todelete the previously entered number.
Once you have entered the station'scall numbers, you can select:
Action and descrip-tionMenu item
Press to beginplaying the stationyou have entered.
Enter
Press to exitwithout changingthe station.
Cancel
Presets
To set a new preset, tune to the stationand then press and hold one of thememory preset buttons. The audio mutesbriefly while the system saves the stationand then returns.
There are two preset banks available forAM and three banks for FM. To accessadditional presets, tap the preset button.The indicator on the preset button showswhich bank of presets you are currentlyviewing.
SiriusXM® Satellite Radio (IfActivated)
Note: This feature may not be available inall markets and requires an activesubscription.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingSYNC™ 3

SiriusXM satellite radio is asubscription-based satellite radio servicethat broadcasts a variety of music, sports,news, weather, traffic and entertainmentprogramming. Your factory-installedSiriusXM satellite radio system includeshardware and a limited subscription termthat begins on the date of sale or lease ofyour vehicle. See an authorized dealer foravailability.
For more information on extendedsubscription terms (a service fee isrequired), the online media player and alist of SiriusXM satellite radio channels,and other features, please visitwww.siriusxm.com in the United States,www.siriusxm.ca in Canada, or callSiriusXM at 1-888-539-7474.
Note:SiriusXM reserves the unrestrictedright to change, rearrange, add or deleteprogramming. This includes canceling,moving or adding particular channels, andits prices, at any time, with or without noticeto you. Ford Motor Company shall not beresponsible for any such programmingchanges.
Note:This receiver includes the eCosreal-time operating system. eCos ispublished under the eCos License.
The following buttons are available for SiriusXM:
Action and descriptionMenu item
Touch this button to see a list of available stations.Browse
A pop-up appears, allowing you to type in the call numbers ofa station.Direct Tune
Once you enter the stations call numbers, you can select:
The system tunes to the station you select.Enter
You exit the pop-up and the current stationcontinues to play.Cancel
You can press the backspace button to delete the previousnumber.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingSYNC™ 3

Action and descriptionMenu item
Replay audio on the current channel. You can replay approx-imately 45 minutes of audio as long as you remain tuned tothe current station. Changing stations erases the previousaudio.
Replay
When you are in replay mode, you are notable to select a different preset until youreturn to live audio. Pressing this buttonreturns you to the live broadcast.
Live
Save the current song, artist, or team as a favorite. The systemalerts you when it plays again on any channel.ALERT
Selecting this button allows you to enable and edit alerts. SeeSettings (page 354).
Memory Presets
To set a preset, tune to the station thenpress and hold one of the memory presetbuttons. The audio mutes briefly while thesystem saves the station and returns oncethe station is stored.
There are three preset banks available forSiriusXM. To access additional presets, tapthe preset button. The indicator on thepreset button shows which bank of presetsyou are currently viewing.
Satellite Radio Electronic SerialNumber (ESN)
You need your ESN to activate, modify ortrack your satellite radio account. SeeSettings (page 354).
SiriusXM Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the antenna clearof snow and ice build-up and keep luggage and othermaterials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freewayoverpasses, parking garages, dense tree foliage and thunder-storms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower,a stronger signal may overtake a weaker one and the audiosystem may mute.
Station overload
Your display may show ACQUIRING... to indicate the interfer-ence and the audio system may mute.Satellite radio signalinterference
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingSYNC™ 3

Troubleshooting tips
ActionCauseMessage
No action required. Thismessage should disappearshortly.
Radio requires more than twoseconds to produce audio forthe selected channel.
Acquiring Signal
If this message does not clearshortly, or with an ignition keycycle, your receiver may havea fault. See an authorizeddealer for service.
There is an internal module orsystem failure present.Satellite antenna fault
SIRIUS system failure
Tune to another channel orchoose another preset.The channel is no longer avail-able.Invalid Channel
Contact SiriusXM at 1-888-539-7474 to subscribe to thechannel, or tune to anotherchannel.
Your subscription does notinclude this channel.Unsubscribed Channel
The signal is blocked. Whenyou move into an open area,the signal should return.
The signal is lost from the Siri-usXM satellite or SiriusXMtower to your vehicle antenna.
Satellite acquiringsignal…
No action required. Theprocess may take up to threeminutes.
Update of channel program-ming in progress.Updating…
Contact SiriusXM at 1-888-539-7474 to resolve subscrip-tion issues.
Your satellite service is nolonger available.Questions? Call 1-888-539-7474
Use the channel guide to turnoff the Lock or Skip function onthat station.
All the channels in the selectedcategory are either skipped orlocked.
None found. Checkchannel guide.
No action required.SiriusXM has updated thechannels available for yourvehicle.
SIRIUS Subscriptionupdated
HD Radio™ Information (IfAvailable)
Note: This feature may not be available inall markets.
To activate HD radio, please see the RadioSettings in the Settings Chapter. SeeSettings (page 354).
Note:HD Radio broadcasts are notavailable in all markets.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingSYNC™ 3