•A connected Bluetooth-enabled phonemust have adequate network coverage,battery power and signal strength.
•The vehicle must have battery powerand be located in the U.S., Canada orin a territory in which 911 is theemergency number.
In the Event of a Crash
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call the emergencyservices.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assisthardware sustains damage in a crash.
•The vehicle's battery or the SYNCsystem has no power.
•The phone(s) thrown from your vehicleare the ones paired and connected tothe system.
911 Assist Privacy Notice
When you switch on 911 Assist, it maydisclose to emergency services that yourvehicle has been in a crash involving thedeployment of an airbag or activation ofthe fuel pump shut-off. Certain versions orupdates to 911 Assist may also be capableof electronically or verbally disclosing to911 operators your vehicle location or otherdetails about your vehicle or crash to assist911 operators to provide the mostappropriate emergency services. If you donot want to disclose this information, donot switch the feature on.
Safety Information
WARNING: Driving whiledistracted can result in loss of vehiclecontrol, crash and injury. We stronglyrecommend that you use extremecaution when using any device that maytake your focus off the road. Yourprimary responsibility is the safeoperation of your vehicle. Werecommend against the use of anyhand-held device while driving andencourage the use of voice-operatedsystems when possible. Make sure youare aware of all applicable local lawsthat may affect the use of electronicdevices while driving.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingSYNC™ 3
4
4WDSee: Four-Wheel Drive.....................................146
A
A/CSee: Climate Control..........................................101About This Manual...........................................7ABSSee: Brakes.............................................................151ABS driving hintsSee: Hints on Driving With Anti-LockBrakes..................................................................151Accessories.....................................................381Exterior Style........................................................381Ford Motor Company will warrant your Fordaccessory through the warranty thatprovides the greatest benefit:...................381Interior Style.........................................................381Lifestyle..................................................................381Peace of Mind......................................................381AccessoriesSee: Replacement PartsRecommendation............................................12Adjusting the Headlamps.........................218Horizontal Aim Adjustment...........................220Vertical Aim Adjustment..................................218Adjusting the Steering Wheel...................66Airbag Disposal...............................................45Air ConditioningSee: Climate Control..........................................101Air FilterSee: Changing the Engine Air Filter............230Air Vents............................................................101Center Air Vents...................................................101Side Air Vents........................................................101AlarmSee: Anti-Theft Alarm........................................64Ambient Lighting............................................78Anti-Theft Alarm............................................64Alarm System........................................................64Arming the Alarm.................................................65Disarming the Alarm...........................................65Triggering the Alarm...........................................64Appendices...................................................403
Apps...................................................................351...................................................................................351SiriusXM Traffic and Travel Link...................353Audible Warnings and Indicators.............87Automatic Transmission...................................87Headlamps On Warning Chime......................87Key Outside Car....................................................87Low Fuel Reminder..............................................87Seatbelt Reminder...............................................87Audio Control..................................................66Seek, Next or Previous........................................67Audio System................................................286General Information.........................................286Audio Unit - Vehicles With: SYNC3......................................................................289Adjusting the Volume......................................289Changing Radio Stations...............................290Pausing or Playing Media...............................290Seek Down and Previous TrackButton...............................................................290Seek Up and Next Track Button..................290Sound Settings..................................................290Switching the Audio Unit On and Off........289Switching the Screen On and Off...............290Audio Unit - Vehicles With: SYNC.........286Adjusting the Volume.......................................287Apps.......................................................................288Changing Radio Stations................................287Pausing or Playing Media...............................288Returning to the Previous Screen................288Scrolling Through the Menu Options........288Seek Down and Previous TrackButton...............................................................288Seek Up and Next Track Button..................288Selecting a Menu Option................................288Selecting Media..................................................287Selecting the Radio...........................................287Sound Settings...................................................288Switching the Audio Unit On and Off.........287System Settings.................................................288Using a Cell Phone............................................289Autolamps.........................................................74Autolamps Delay..................................................75Windshield Wiper ActivatedHeadlamps.........................................................75
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingIndex
Changing a Bulb...........................................220Central High Mounted Brake Lamp.............227Direction indicators...........................................224Front Fog Lamps................................................222Glove box lamp...................................................222Headlamp.............................................................220Interior Lamp.......................................................228Luggage Compartment Lamp, FootwellLamp and Tailgate Lamp...........................229Map Lamp (driver side)...................................228Reading Lamps...................................................228Rear lamps...........................................................225Reversing Lamp..................................................226Side Marker...........................................................222Side Repeater......................................................224Vanity lamp...........................................................227Changing a Fuse..........................................203Fuses......................................................................203Changing the 12V Battery..........................215Remove and Reinstall the Battery...............216Changing the Engine Air Filter................230Changing the Air Filter Element...................230Changing the Wiper Blades.......................217Rear Window Wiper Blade...............................217Windshield Wiper Blades.................................217Checking MyKey System Status...............53MyKey Distance.....................................................53Number of Admin Keys......................................54Number of MyKeys..............................................53Checking the Wiper Blades.......................217Child Restraint and SeatbeltMaintenance.................................................34Child Restraint Positioning.........................25Child Safety.......................................................16General Information.............................................16Child Safety Locks..........................................27Rear Left-Hand Door...........................................27Rear Right-Hand Door........................................27Cleaning Leather Seats..............................237Cleaning Products.......................................232Cleaning the Engine....................................235Cleaning the Exterior..................................233Cleaning the Headlamps................................233Exterior Chrome Parts......................................234Exterior Plastic Parts........................................234Stripes or Graphics............................................234Underbody...........................................................234Under Hood..........................................................234
Cleaning the Instrument Panel andInstrument Cluster Lens.........................236Cleaning the Interior...................................236Mirrors....................................................................236Cleaning the Wheels...................................237Cleaning the Windows and WiperBlades...........................................................235Clearing All MyKeys.......................................53Climate Control..............................................101Principle of Operation........................................101Cold Weather Precautions.........................181Coolant CheckSee: Engine Coolant Check............................210Crash Sensors and Airbag Indicator.......44Creating a MyKey............................................52Vehicles With a Key.............................................52Vehicles With Push-Button Start...................52Cross Traffic Alert.........................................163Blocked Sensors.................................................165Switching the System Off and On...............165System Errors.......................................................165System Lights, Messages and AudibleAlerts..................................................................165System Limitations............................................165Using the Cross Traffic Alert System..........163Cruise Control..................................................67Principle of Operation......................................160Cruise controlSee: Using Cruise Control...............................160Customer Assistance.................................189
D
Data Recording..................................................9Event Data Recording..........................................10Service Data Recording........................................9Daytime Running Lamps.............................76Type 1 - Conventional (Non-Configurable)....................................................76Type 2 - Configurable..........................................76Declaration of Conformity - VehiclesWith: SYNC 3..............................................428Radio Frequency Statement.........................428Direction Indicators........................................77Doors and Locks.............................................55Drive Belt Routing - 1.0LEcoBoost™.................................................230Drive Belt Routing - 2.0L............................231
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingIndex
Hints on Controlling the Interior Climate- Vehicles With: Electronic ManualTemperature Control (EMTC)..............106Defogging or Clearing the Windshield ofThin Ice...............................................................107Defogging the Side Windows in ColdWeather.............................................................107General Hints.......................................................106Quickly Cooling the Interior.............................107Quickly Heating the Interior............................106Recommended Settings for Cooling...........107Recommended Settings for Heating..........106Hints on Driving With Anti-LockBrakes..............................................................151Home Screen.................................................319Hood LockSee: Opening and Closing the Hood..........205
I
Ignition Switch...............................................123Starting the Engine............................................124Switching the Ignition Off................................123Switching the Ignition On................................123Switching the Ignition to AccessoryMode...................................................................123In California (U.S. Only).............................190Information Display Control.......................67Information Displays....................................88General Information...........................................88Information Messages..................................91Accessory Power..................................................92Airbag........................................................................92Alarm........................................................................92Battery and Charging System.........................93Brake System.........................................................93Engine.......................................................................94Fuel System...........................................................94Hill Start Assist.....................................................94Keyless Vehicle.....................................................95Lighting....................................................................95Maintenance..........................................................95MyKey.......................................................................96Park Aid....................................................................97Park Brake...............................................................97Power Steering.....................................................98Stability Control...................................................98Starting System ...................................................98
Tire Pressure Monitoring System...................93Traction Control...................................................99Transmission.........................................................99Vehicle Settings..................................................100Installing Child Restraints.............................17Child Seats...............................................................17Using Lap and Shoulder Belts..........................18Using Lower Anchors and Tethers forCHildren (LATCH)...........................................20Using Tether Straps.............................................22Instrument Cluster........................................83Instrument Lighting Dimmer......................75Interior Lamps..................................................77Courtesy lamp........................................................77Reading lamps.......................................................77Vanity lamp.............................................................78Interior Mirror....................................................81Auto-Dimming Mirror...........................................81Introduction.........................................................7
J
Jump Starting the Vehicle.........................185Connecting the Jumper Cables.....................186Jump Starting.......................................................187Preparing Your Vehicle.....................................185Removing the Jumper Cables........................187
K
Keyless Entry...................................................58Disabled Keys........................................................59General Information............................................58Intelligent Access - Locking and Unlockingthe Doors with the Key Blade.....................59Locking Using Intelligent Access....................58Unlocking only Driver Door...............................59Unlocking Using Intelligent Access...............58Keys and Remote Controls........................46Principle of Operation........................................46
L
Lighting Control...............................................73Headlamp Flasher................................................74High Beams.............................................................74Parking Lamps.......................................................73
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingIndex
U
Under Hood Overview - 1.0LEcoBoost™................................................206Under Hood Overview - 2.0L...................207Unique Driving Characteristics................129USB Port.........................................................290Using Cruise Control...................................160Switching Cruise Control Off...........................161Switching Cruise Control On..........................160Using Four-Wheel Drive.............................146Driving In Special Conditions WithFour-Wheel Drive (4WD)...........................146Using MyKey With Remote StartSystems..........................................................54Using Snow Chains.....................................264Using Stability Control...............................154Using Summer Tires...................................264Using SYNC™ With Your MediaPlayer............................................................300Audio Voice Commands................................300Media Sources...................................................300Using SYNC™ With Your Phone............295Accessing Features through the PhoneMenu.................................................................296Pairing a Phone..................................................295Phone Controls..................................................296Phone Voice Commands................................296Using Traction Control...............................150Switching the System Off Using aSwitch................................................................150Switching the System Off Using theInformation Display Controls....................150System Indicator Lights andMessages..........................................................150Using Voice Recognition...........................293Audio Voice Commands.................................320Initiating a Voice Session................................293Mobile App Voice Commands......................324Navigation Voice Commands........................323Phone Voice Commands.................................321SiriusXM Traffic and Travel Link VoiceCommands.....................................................324System Interaction and Feedback..............294Voice Settings Commands............................325Utilizing the Mediation/ArbitrationProgram (Canada Only).........................192
V
Vehicle Care...................................................232General Information..........................................232Vehicle Certification Label........................277Vehicle Identification Number................276Vehicle Storage............................................238Battery...................................................................239Body........................................................................238Brakes....................................................................239Cooling system...................................................239Engine....................................................................238Fuel system..........................................................239General..................................................................238Miscellaneous.....................................................239Removing Vehicle From Storage.................239Tires........................................................................239VentilationSee: Climate Control..........................................101VentsSee: Air Vents........................................................101VINSee: Vehicle Identification Number............276Voice Control....................................................67
W
Warning Lamps and Indicators................84Airbag Warning Lamp........................................84Anti-Lock Brake System WarningLamp....................................................................85Auto Start-Stop....................................................86Battery......................................................................85Blind Spot................................................................87Brake System Warning Lamp..........................85Direction Indicator...............................................85Door Ajar Warning Lamp...................................87Engine Coolant Temperature WarningLamp...................................................................86Fasten Seatbelt Warning Lamp.....................85Front Fog Lamp Indicator.................................85Headlamp High Beam Indicator.....................85Low Fuel Level Warning Lamp........................85Low Tire Pressure Warning Lamp..................86Oil Pressure Warning Lamp.............................86Parking Lamps......................................................85Powertrain Malfunction.....................................86Service Engine Soon...........................................86
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 20-08-2018, KN1J-19A321-ZFA enUSA, Edition date: 201806, First-PrintingIndex