2019 FORD E-450 Sync

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
SYNC in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to
SYNC's USB port with an
Apple USB cable.
Ensure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Ensure the app is running on
your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login on the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an "Exit" or "Quit"
Sometime apps do not
properly close and re-open
their connection to SYNC,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps.
option, select that then
restart the app. If the app
does not have that option,
you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting "Apps."
then finding the particular
app and choosing "Force
stop." Don't forget to restart
the app afterwards, then
select "Find New Apps" on
SYNC.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing SYNC™

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tab the home button then
swipe up on the app to close
it. Tab the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC's
Mobile App's Menu.
Reset the Bluetooth on your
phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle,
SYNC should be able to
automatically re-connect to
your phone if you press the
"Phone" button.
There is a bluetooth bug on
some order versions of the
Android OS. This bug may
cause apps that were found
the last time your phone
connected to SYNC not to
be found again if you have
not turned off bluetooth.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing SYNC™

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app
but I still cannot find it on
SYNC.
Try increasing the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no
sound or the sound is very
low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford
SYNC" setting, disable that
setting in the app's settings
menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your
phone than the number of
availble Bluetooth ports, you
will not see all of your apps
listed in SYNC's mobile apps
menu.
I can only see some of the
AppLink apps running on my
phone listed in SYNC's
Mobile Apps Menu.
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Antenna Positions
Maximum output power Watt (Peak
RMS)
Frequency Band
MHz
1
50
1-30
2, 3
50
50-54
2, 3
50
68-88
2, 3
50
142-176
2, 3
50
380-512
2, 3
10
806-870
Note: After the installation of radio
frequency transmitters, check for
disturbances from and to all electrical
equipment in your vehicle, both in the
standby and transmit modes.
Check all electrical equipment:
• With the ignition ON.
• With the engine running.
• During a road test at various speeds.
Check that electromagnetic fields
generated inside your vehicle cabin by the
transmitter installed do not exceed
applicable human exposure requirements.
END USER LICENSE
AGREEMENT
SYNC End User License Agreement
(EULA)
• You have acquired a device ("DEVICE")
that includes software licensed by Ford
Motor Company and its affiliates
("FORD MOTOR COMPANY") from an
affiliate of Microsoft Corporation
("MS") . Those installed software
products of MS origin, as well as
associated media, printed materials, and "online" or electronic
documentation ("MS SOFTWARE")
are protected by international
intellectual property laws and treaties.
The MS SOFTWARE is licensed, not
sold. All rights reserved.
• The MS SOFTWARE may interface with
and/or communicate with, or may be
later upgraded to interface with and/or
communicate with additional software
and/or systems provided by FORD
MOTOR COMPANY. The additional
software and systems of FORD
MOTOR COMPANY origin, as well as
associated media, printed materials,
and "online" or electronic
documentation ("FORD SOFTWARE")
are protected by international
intellectual property laws and treaties.
The FORD SOFTWARE is licensed, not
sold. All rights reserved.
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•
THERE ARE NO WARRANTIES OTHER
THAN THOSE THAT MAY EXPRESSLY
BE PROVIDED FOR YOUR NEW
VEHICLE.
Adobe
Contains Adobe® [Flash® Player] or
[AIR®] technology by Adobe Systems
Incorporated. This [Licensee Product]
contains [Adobe® Flash® Player]
[Adobe® AIR®] software under license
from Adobe Systems Incorporated,
Copyright ©1995-2009 Adobe
Macromedia Software LLC. All rights
reserved. Adobe, Flash and AIR are
trademarks of Adobe Systems
Incorporated.
End User Notice
Microsoft® Windows® Mobile for
Automotive Important Safety
Information
This system Ford SYNC contains software
that is licensed to Manufacturer FORD
MOTOR COMPANY by an affiliate of
Microsoft Corporation pursuant to a license
agreement. Any removal, reproduction,
reverse engineering or other unauthorized
use of the software from this system in
violation of the license agreement is strictly
prohibited and may subject you to legal
action.
Read and follow instructions: Before
using your Windows Automotive- based
system, read and follow all instructions
and safety information provided in this end
user manual ("User's Guide"). Not
following precautions found in this User's
Guide can lead to an accident or other
serious consequences. Keep User's Guide in vehicle: When kept
in the vehicle, the User's Guide will be a
ready reference for you and other users
unfamiliar with the Windows
Automotive-based system. Please make
certain that before using the system for
the first time, all persons have access to
the User's Guide and read its instructions
and safety information carefully. WARNING:
Operating certain
parts of this system while driving can
distract your attention away from the
road, and possibly cause an accident or
other serious consequences. Do not
change system settings or enter data
non-verbally (using your hands) while
driving. Stop the vehicle in a safe and
legal manner before attempting these
operations. This is important since while
setting up or changing some functions
you might be required to distract your
attention away from the road and
remove your hands from the wheel.
General Operation
Voice Command Control:
Functions
within the Windows Automotive-based
system may be accomplished using only
voice commands. Using voice commands
while driving allows you to operate the
system without removing your hands from
the wheel.
Prolonged Views of Screen:
Do not
access any function requiring a prolonged
view of the screen while you are driving.
Pull over in a safe and legal manner before
attempting to access a function of the
system requiring prolonged attention. Even
occasional short scans to the screen may
be hazardous if your attention has been
diverted away from your driving task at a
critical time.
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THE GRACENOTE SOFTWARE, EACH ITEM
OF GRACENOTE DATA AND THE
GRACENOTE CONTENT ARE LICENSED
TO YOU "AS IS". NEITHER GRACENOTE
MAKES ANY REPRESENTATIONS OR
WARRANTIES, EXPRESS OR IMPLIED,
REGARDING THE ACCURACY OF ANY
GRACENOTE DATA FROM THE
GRACENOTE SERVERS OR GRACENOTE
CONTENT. GRACENOTE COLLECTIVELY
AND SEPARATELY RESERVE THE RIGHT
TO DELETE DATA AND/OR CONTENT
FROM THE COMPANIES' RESPECTIVE
SERVERS OR, IN THE CASE OF
GRACENOTE, CHANGE DATA
CATEGORIES FOR ANY CAUSE THAT
GRACENOTE DEEMS SUFFICIENT. NO
WARRANTY IS MADE THAT EITHER
GRACENOTE CONTENT OR THE
GRACENOTE SOFTWARE OR
GRACENOTE SERVERS ARE ERROR-FREE
OR THAT THE FUNCTIONING OF THE
GRACENOTE SOFTWARE OR
GRACENOTE SERVERS WILL BE
UNINTERRUPTED. GRACENOTE IS NOT
OBLIGATED TO PROVIDE YOU WITH ANY
ENHANCED OR ADDITIONAL DATA TYPES
THAT GRACENOTE MAY CHOOSE TO
PROVIDE IN THE FUTURE AND IS FREE
TO DISCONTINUE ITS ONLINE SERVICES
AT ANY TIME. GRACENOTE DISCLAIM ALL
WARRANTIES EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE, AND
NON-INFRINGEMENT. NEITHER
GRACENOTE WARRANTS THE RESULTS
THAT WILL BE OBTAINED BY YOUR USE
OF THE GRACENOTE SOFTWARE OR ANY
GRACENOTE SERVER. IN NO CASE WILL
GRACENOTE BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL
DAMAGES OR FOR ANY LOST PROFITS
OR LOST REVENUES FOR ANY REASON
WHATSOEVER.
© Gracenote 2007.
Vehicle with SYNC only
United States and Mexico
FCC ID: KMHSG1G1
IC: 1422A-SG1G1
Mexico
Model: KMHSG1P1
NOM-121-SCT1-2009
The operation of this equipment is subject
to the following two conditions: (1) This
equipment or device may not cause
harmful interference, and (2) this
equipment or device must accept any
interference, including interference that
may cause undesired operation.
Vehicle with SYNC with
Touchscreen/My Touch
FCC ID: KMHSYNCG2
IC: 1422A-SYNCG2
This device complies with Part 15 of the
FCC Rules and with RSS-210 of Industry
Canada. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference, and
(2) this device must accept any
interference received, including
interference that may cause undesired
operation.
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The antenna used for this transmitter must
not be co-located or operating in
conjunction with any other antenna or
transmitter.
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A
A/C
See: Climate Control.......................................... 66
About This Manual...........................................5
ABS See: Brakes.............................................................. 91
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................... 91
Accessories......................................................271 Exterior Style......................................................... 271
Interior Style.......................................................... 271
Peace of Mind....................................................... 271
Accessories See: Replacement Parts
Recommendation............................................ 12
Adjusting the Headlamps.........................156
Vertical Aim Adjustment Procedure...........156
Adjusting the Steering Wheel....................47
Airbag Disposal
...............................................38
Air Conditioning See: Climate Control.......................................... 66
Air Filter See: Changing the Engine Air Filter..............159
Appendices
....................................................294
At a Glance........................................................16
Audible Warnings and Indicators..............57 Fail-Safe Cooling Warning Chime.................. 57
Headlamps On Warning Chime...................... 57
Key in Ignition Warning Chime......................... 57
Parking Brake On Warning Chime.................. 57
Shift to Park Warning Chime............................ 57
Audio System.................................................214 General Information.......................................... 214
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................216
Accessing CD or MP3 Mode............................ 217
Accessing the Auxiliary Media Sources.............................................................. 216
Accessing the Folders........................................ 217
Accessing the Menu........................................... 217
Accessing the Phone Features....................... 217
Adjusting the Volume........................................ 217
Changing Radio Stations................................. 218
Ejecting the CD.................................................... 218
Fast Forwarding the Media............................. 218
Inserting a CD....................................................... 218Muting the Audio................................................
218
Playing or Pausing Media................................ 218
Rewinding the Media......................................... 218
Scanning the Audio........................................... 218
Selecting a Frequency Band.......................... 218
Setting the Memory Presets........................... 218
Switching Shuffle Mode On and Off...........218
Switching the Audio Unit On and Off.........218
Using Seek, Fast Forward and Reverse.............................................................. 219
Audio Unit - Vehicles With: AM/FM.......215 Accessing the Clock Settings......................... 215
Accessing the Sound Settings....................... 216
Adjusting the Volume........................................ 216
Changing Radio Stations................................. 216
Selecting the Audio Modes............................. 216
Setting the Memory Presets........................... 216
Switching the Audio Unit On and Off.........216
Using Seek, Fast Forward and Reverse.............................................................. 216
Automatic Transmission.............................87 Brake-Shift Interlock.......................................... 88
If Your Vehicle Gets Stuck In Mud or Snow.................................................................... 89
Putting your vehicle in or out of gear:...........87
Automatic Transmission Fluid Check.............................................................149
Automatic Transmission Fluid Filter............152
Checking Automatic Transmission Fluid.................................................................... 149
Auxiliary Power Points..................................72 110 Volt AC Power Point..................................... 72
12 Volt DC Power Point....................................... 72
Locations.................................................................. 72
Auxiliary Switches
........................................272
B
Battery See: Changing the 12V Battery...................... 153
Bonnet Lock See: Opening and Closing the Hood............141
Booster Seats
..................................................22
Types of Booster Seats...................................... 23
Brake Fluid Check.........................................152
Brakes..................................................................91 General Information............................................. 91
Breaking-In.......................................................116
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Bulb Specification Chart............................212
C
Capacities and Specifications -
6.2L................................................................203
Alternative Engine Oil for Extremely Cold Climates........................................................... 207
Specifications..................................................... 204
Capacities and Specifications - 6.8L................................................................207
Alternative Engine Oil for Extremely Cold Climates............................................................. 212
Specifications..................................................... 209
Capacities and Specifications................198
Car Wash See: Cleaning the Exterior............................... 160
Catalytic Converter.......................................84
On-Board Diagnostics (OBD-II)..................... 85
Readiness for Inspection and Maintenance (I/M) Testing..................................................... 85
Changing a Bulb............................................157 Lamp Assembly Condensation..................... 157
Replacing Brake/Tail/Turn/Reverse Lamp Bulbs (Cut-Away Only)............................... 158
Replacing Front Parking Lamp and Direction Indicator Bulbs............................................... 158
Replacing Headlamp Bulbs............................ 157
Replacing Side Marker Bulbs......................... 158
Changing a Fuse...........................................139 Fuses....................................................................... 139
Changing a Road Wheel............................192 Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 193
Tire Change Procedure..................................... 194
Changing the 12V Battery..........................153 Dual Batteries...................................................... 155
Reconnecting the Battery............................... 154
Changing the Engine Air Filter.................159
Changing the Wiper Blades......................155
Checking the Wiper Blades.......................155
Child Restraint and Seatbelt Maintenance..................................................31
Child Restraint Positioning.........................25
Child Safety
........................................................17
General Information............................................. 17
Cleaning Leather Seats
..............................164 Cleaning Products
.......................................160
Materials................................................................ 160
Cleaning the Engine.....................................162
Cleaning the Exterior
..................................160
Cleaning the Headlamps.................................. 161
Exterior Chrome Parts....................................... 161
Exterior Plastic Parts.......................................... 161
Stripes or Graphics.............................................. 161
Underbody............................................................. 161
Under Hood........................................................... 161
Cleaning the Instrument Panel and Instrument Cluster Lens.........................163
Cleaning the Interior
....................................163
Mirrors..................................................................... 163
Cleaning the Wheels
...................................165
Cleaning the Windows and Wiper Blades
............................................................162
Climate Control..............................................66
Coolant Check See: Engine Coolant Check............................ 144
Crash Sensors and Airbag Indicator........37
Cruise Control
..................................................47
Principle of Operation........................................ 96
Cruise control See: Using Cruise Control................................. 96
Customer Assistance
..................................124
D
Data Recording
..................................................7
911 Assist Privacy Notice...................................... 11
Comfort, Convenience and Entertainment Data........................................................................\
9
Event Data................................................................. 9
Service Data............................................................. 8
Services That Third Parties Provide...............10
Services That We Provide.................................. 10
Vehicles With a Modem..................................... 10
Vehicles With SYNC............................................. 10
Daytime Running Lamps............................50
Digital Radio...................................................219 HD Radio Reception and Station
Troubleshooting............................................ 220
Direction Indicators.......................................50
Doors and Locks
.............................................42
Driver and Passenger Airbags....................33 Children and Airbags........................................... 37
Passenger Airbag On and Off Switch ..........33
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