
To clean the windshield and wiper blades:
•
Clean the windshield with a
non-abrasive glass cleaner. When
cleaning the interior of the windshield,
avoid getting any glass cleaner on the
instrument panel or door panels. Wipe
any glass cleaner off these surfaces
immediately.
• For windshields contaminated with
tree sap, chemicals, wax or bugs, clean
the entire windshield using steel wool
(no greater than 0000 grade) in a
circular motion and rinse with water.
• Clean the wiper blades with isopropyl
rubbing alcohol or windshield washer
concentrate.
Note: Do not use razor blades or other
sharp objects to clean or remove decals
from the inside of the heated rear window.
The vehicle warranty does not cover
damage caused to the heated rear window
grid lines.
CLEANING THE INTERIOR WARNING: Do not use cleaning
solvents, bleach or dye on the vehicle's
seatbelts, as these actions may weaken
the belt webbing. WARNING:
On vehicles equipped
with seat-mounted airbags, do not use
chemical solvents or strong detergents.
Such products could contaminate the
side airbag system and affect
performance of the side airbag in a crash. For fabric, carpets, cloth seats and seats
equipped with side airbags:
•
Remove dust and loose dirt with a
vacuum cleaner.
• Remove light stains and soil with
Motorcraft Professional Strength
Carpet & Upholstery Cleaner.
• If grease or tar is present on the
material, spot-clean the area first with
Motorcraft Spot and Stain Remover. In
Canada, use Motorcraft Multi-Purpose
Cleaner.
• If a ring forms on the fabric after spot
cleaning, clean the entire area
immediately (but do not oversaturate)
or the ring will set.
• Do not use household cleaning
products or glass cleaners, which can
stain and discolor the fabric and affect
the flame retardant abilities of the seat
materials.
Mirrors
Do not clean the housing or glass of any
mirror with harsh abrasives, fuel or other
petroleum or ammonia-based cleaning
products.
CLEANING THE INSTRUMENT
PANEL AND INSTRUMENT
CLUSTER LENS WARNING:
Do not use chemical
solvents or strong detergents when
cleaning the steering wheel or
instrument panel to avoid contamination
of the airbag system.
Note: Follow the same procedure as
cleaning leather seats for cleaning leather
instrument panels and leather interior trim
surfaces. See
Cleaning Leather Seats
(page 164).
163
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Vehicle Care

SYNC™ APPLICATIONS AND
SERVICES (IF EQUIPPED)
In order for the following features to work,
your cell phone must be compatible with
SYNC. To check your phone's
compatibility, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
• SYNC Services *
: Provides access to
traffic, directions and information such
as travel, horoscopes, stock prices and
more.
• 911 Assist: Can alert 911 in the event of
an emergency.
• Vehicle Health Report *
: Provides a
diagnostic and maintenance report
card of your vehicle.
* This is an optional feature and available
in the United States only.
911 Assist
(If Equipped) WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash. WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user turns 911 Assist on or off,
that setting applies for all paired phones. If
911 Assist is turned off, either a voice
message plays or a display message (or
icon) comes on (or both) when your vehicle
is started after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See
Supplementary Restraints System
(page 32). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 119).
Important information about the fuel pump
shut-off is in this chapter.
243
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing SYNC™

Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:
Action and Description
Message
Press the OK button to confirm and enter the 911 Assist menu.
911 Assist
Press the OK button when the desired option appears in the
radio display.
On
Off
Off selections include: Action and Description
Message
Provides a display and voice reminder at phone connection
at vehicle start.
Off with reminder:
Provides a display reminder only without a voice reminder at
phone connection.
Off without reminder:
To make sure that 911 Assist works
correctly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number. In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
244
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing SYNC™

If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If
Equipped, United States Only) WARNING: Always follow
scheduled maintenance instructions,
regularly inspect your vehicle, and seek
repair for any damage or problem you
suspect. Vehicle Health Report
supplements, but cannot replace, normal
maintenance and vehicle inspection.
Vehicle Health Report only monitors certain systems electronically monitored
by your vehicle and will not monitor or
report the status of any other system,
(such as brake lining wear). Failure to
perform scheduled maintenance and
regularly inspect your vehicle may result
in vehicle damage and serious injury.
Note: This feature is only available in the
United States.
Note: Your Vehicle Health Report feature
requires activation before use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals.
The system allows you to check your
vehicle's overall health in the form of a
diagnostic report card. The Vehicle Health
Report contains valuable information, for
example:
• Vehicle diagnostic information
• Scheduled maintenance
245
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing SYNC™

A
A/C
See: Climate Control.......................................... 66
About This Manual...........................................5
ABS See: Brakes.............................................................. 91
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................... 91
Accessories......................................................271 Exterior Style......................................................... 271
Interior Style.......................................................... 271
Peace of Mind....................................................... 271
Accessories See: Replacement Parts
Recommendation............................................ 12
Adjusting the Headlamps.........................156
Vertical Aim Adjustment Procedure...........156
Adjusting the Steering Wheel....................47
Airbag Disposal
...............................................38
Air Conditioning See: Climate Control.......................................... 66
Air Filter See: Changing the Engine Air Filter..............159
Appendices
....................................................294
At a Glance........................................................16
Audible Warnings and Indicators..............57 Fail-Safe Cooling Warning Chime.................. 57
Headlamps On Warning Chime...................... 57
Key in Ignition Warning Chime......................... 57
Parking Brake On Warning Chime.................. 57
Shift to Park Warning Chime............................ 57
Audio System.................................................214 General Information.......................................... 214
Audio Unit - Vehicles With: AM/FM/CD/ SYNC..............................................................216
Accessing CD or MP3 Mode............................ 217
Accessing the Auxiliary Media Sources.............................................................. 216
Accessing the Folders........................................ 217
Accessing the Menu........................................... 217
Accessing the Phone Features....................... 217
Adjusting the Volume........................................ 217
Changing Radio Stations................................. 218
Ejecting the CD.................................................... 218
Fast Forwarding the Media............................. 218
Inserting a CD....................................................... 218Muting the Audio................................................
218
Playing or Pausing Media................................ 218
Rewinding the Media......................................... 218
Scanning the Audio........................................... 218
Selecting a Frequency Band.......................... 218
Setting the Memory Presets........................... 218
Switching Shuffle Mode On and Off...........218
Switching the Audio Unit On and Off.........218
Using Seek, Fast Forward and Reverse.............................................................. 219
Audio Unit - Vehicles With: AM/FM.......215 Accessing the Clock Settings......................... 215
Accessing the Sound Settings....................... 216
Adjusting the Volume........................................ 216
Changing Radio Stations................................. 216
Selecting the Audio Modes............................. 216
Setting the Memory Presets........................... 216
Switching the Audio Unit On and Off.........216
Using Seek, Fast Forward and Reverse.............................................................. 216
Automatic Transmission.............................87 Brake-Shift Interlock.......................................... 88
If Your Vehicle Gets Stuck In Mud or Snow.................................................................... 89
Putting your vehicle in or out of gear:...........87
Automatic Transmission Fluid Check.............................................................149
Automatic Transmission Fluid Filter............152
Checking Automatic Transmission Fluid.................................................................... 149
Auxiliary Power Points..................................72 110 Volt AC Power Point..................................... 72
12 Volt DC Power Point....................................... 72
Locations.................................................................. 72
Auxiliary Switches
........................................272
B
Battery See: Changing the 12V Battery...................... 153
Bonnet Lock See: Opening and Closing the Hood............141
Booster Seats
..................................................22
Types of Booster Seats...................................... 23
Brake Fluid Check.........................................152
Brakes..................................................................91 General Information............................................. 91
Breaking-In.......................................................116
319
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Index

Bulb Specification Chart............................212
C
Capacities and Specifications -
6.2L................................................................203
Alternative Engine Oil for Extremely Cold Climates........................................................... 207
Specifications..................................................... 204
Capacities and Specifications - 6.8L................................................................207
Alternative Engine Oil for Extremely Cold Climates............................................................. 212
Specifications..................................................... 209
Capacities and Specifications................198
Car Wash See: Cleaning the Exterior............................... 160
Catalytic Converter.......................................84
On-Board Diagnostics (OBD-II)..................... 85
Readiness for Inspection and Maintenance (I/M) Testing..................................................... 85
Changing a Bulb............................................157 Lamp Assembly Condensation..................... 157
Replacing Brake/Tail/Turn/Reverse Lamp Bulbs (Cut-Away Only)............................... 158
Replacing Front Parking Lamp and Direction Indicator Bulbs............................................... 158
Replacing Headlamp Bulbs............................ 157
Replacing Side Marker Bulbs......................... 158
Changing a Fuse...........................................139 Fuses....................................................................... 139
Changing a Road Wheel............................192 Dissimilar Spare Wheel and Tire Assembly
Information...................................................... 193
Tire Change Procedure..................................... 194
Changing the 12V Battery..........................153 Dual Batteries...................................................... 155
Reconnecting the Battery............................... 154
Changing the Engine Air Filter.................159
Changing the Wiper Blades......................155
Checking the Wiper Blades.......................155
Child Restraint and Seatbelt Maintenance..................................................31
Child Restraint Positioning.........................25
Child Safety
........................................................17
General Information............................................. 17
Cleaning Leather Seats
..............................164 Cleaning Products
.......................................160
Materials................................................................ 160
Cleaning the Engine.....................................162
Cleaning the Exterior
..................................160
Cleaning the Headlamps.................................. 161
Exterior Chrome Parts....................................... 161
Exterior Plastic Parts.......................................... 161
Stripes or Graphics.............................................. 161
Underbody............................................................. 161
Under Hood........................................................... 161
Cleaning the Instrument Panel and Instrument Cluster Lens.........................163
Cleaning the Interior
....................................163
Mirrors..................................................................... 163
Cleaning the Wheels
...................................165
Cleaning the Windows and Wiper Blades
............................................................162
Climate Control..............................................66
Coolant Check See: Engine Coolant Check............................ 144
Crash Sensors and Airbag Indicator........37
Cruise Control
..................................................47
Principle of Operation........................................ 96
Cruise control See: Using Cruise Control................................. 96
Customer Assistance
..................................124
D
Data Recording
..................................................7
911 Assist Privacy Notice...................................... 11
Comfort, Convenience and Entertainment Data........................................................................\
9
Event Data................................................................. 9
Service Data............................................................. 8
Services That Third Parties Provide...............10
Services That We Provide.................................. 10
Vehicles With a Modem..................................... 10
Vehicles With SYNC............................................. 10
Daytime Running Lamps............................50
Digital Radio...................................................219 HD Radio Reception and Station
Troubleshooting............................................ 220
Direction Indicators.......................................50
Doors and Locks
.............................................42
Driver and Passenger Airbags....................33 Children and Airbags........................................... 37
Passenger Airbag On and Off Switch ..........33
320
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Index

Fuel system..........................................................
166
General................................................................... 165
Miscellaneous...................................................... 166
Removing Vehicle From Storage.................. 166
Tires........................................................................\
. 166
Ventilation See: Climate Control.......................................... 66
VIN See: Vehicle Identification Number.............201
Voice Control....................................................47
W
Warning Lamps and Indicators.................54 Airbag Warning Lamp......................................... 54
Anti-Lock Brake System Warning Lamp.................................................................... 55
Anti-Theft System............................................... 55
Battery...................................................................... 55
Brake System Warning Lamp.......................... 55
Check Fuel Cap..................................................... 55
Cruise Control Indicator..................................... 55
Direction Indicator................................................ 55
Engine Coolant Temperature Warning Lamp.................................................................... 55
Engine Oil................................................................ 55
Fasten Seatbelt Warning Lamp..................... 56
Headlamp High Beam Indicator..................... 56
Low Fuel Level Warning Lamp........................ 56
Low Tire Pressure Warning Lamp.................. 56
Powertrain Malfunction/Electronic Throttle Control................................................................ 56
Service Engine Soon........................................... 56
Tow Haul Indicator............................................... 57
Traction Control System................................... 56
Traction Control System Off............................ 56
Washer Fluid Check.....................................153
Washers See: Cleaning the Exterior............................... 160
See: Wipers and Washers................................. 48
Waxing..............................................................162
Wheel Nuts See: Changing a Road Wheel........................ 192
Wheels and Tires..........................................168 General Information.......................................... 168
Technical Specifications................................. 196
Windows and Mirrors.....................................51
Windshield Washers.....................................48 Windshield Wipers........................................48
Wiper Blades
See: Checking the Wiper Blades................... 155
Wipers and Washers.....................................48
326
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Index