2019 FORD E-350 remote start

Fleet Telematics Modem (If Equipped)
The onboard modem provides access to
data to support telematics services such
as location, speed, idle time, fuel, vehicle
diagnostics and maintenance alerts. To
explore data, telematics services, third
party service provider support and to
manage existing telematics accounts, refer
to www.commericalsolutions.ford.com or
call 833-FCS-FORD.
Note: This is not available with FordPass
Connect.
FordPass Connect
(If Equipped)
With a FordPass Connect-equipped
vehicle, you can use FordPass to track your
vehicle ’s location and remotely access
vehicle features such as start, lock and
unlock and vehicle status including fuel
level and approximate mileage. Message
and data rates may apply. Services may
be limited by mobile phone network
coverage area. For additional information,
refer to www.fordpass.com.
On Board Diagnostics Data Link
Connector WARNING:
Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
Your vehicle has an OBD Data Link
Connector (DLC) that is used in
conjunction with a diagnostic scan tool for
vehicle diagnostics, repairs and
reprogramming services. Installing an
aftermarket device that uses the DLC
during normal driving for purposes such as remote insurance company monitoring,
transmission of vehicle data to other
devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to
vehicle systems. We do not recommend
or endorse the use of aftermarket plug-in
devices unless approved by Ford. The
vehicle Warranty will not cover damage
caused by an aftermarket plug-in device.
Notice to Owners of Pickup Trucks
and Utility Type Vehicles
WARNING:
Utility vehicles have a
significantly higher rollover rate than
other types of vehicles.
Before you drive your vehicle, please read
this Owner ’s Manual carefully. Your vehicle
is not a passenger car. As with other
vehicles of this type, failure to operate this
vehicle correctly may result in loss of
vehicle control, vehicle rollover, personal
injury or death.
Using your Vehicle as an
Ambulance
If your light truck has the Ford Ambulance
Preparation Package, it may be utilized as
an ambulance. Ford urges ambulance
manufacturers to follow the
recommendations of the Ford Incomplete
Vehicle Manual, Ford Truck Body Builder ’s
Layout Book and the Qualified Vehicle
Modifiers (QVM) Guidelines as well as
pertinent supplements. For additional
information, please contact the Truck Body
Builders Advisory Service at
http://www.fleet.ford.com/truckbbas/
and then by selecting Contact Us or by
phone at 1–877 –840–4338.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Introduction

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Licence exempt RSS
Standards of Industry Canada. Operation
is subject to the following two conditions:
•
This device may not cause harmful
interference, and
• This device must accept any
interference received, including
interference that may cause undesired
operation. WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The typical operating range for your
transmitter is approximately
33 ft (10 m).
Vehicles with the remote start feature will
have a greater range. One of the following
could cause a decrease in operating range:
• Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
Other short distance radio transmissions,
for example amateur radios, medical
equipment, wireless headphones, remote
controls and alarm systems can also use
the radio frequency used by your remote
control. If the frequencies are jammed, you
will not be able to use your remote control.
You can lock and unlock the doors with the
key. Note:
Make sure to lock your vehicle before
leaving it unattended.
Note: If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage.
REMOTE CONTROL
(IF EQUIPPED) Note:
If there are problems with the remote
entry system, make sure to take all remote
entry transmitters with you to an authorized
dealer in order to aid in troubleshooting the
problem.
Note: If your vehicle is fitted with the
E-Guard Cargo Protection System ™, the
remote transmitter unlock command only
unlocks the front doors. The side or rear
cargo doors can only be unlocked from
outside your vehicle using the key.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Keys and Remote ControlsE195660

Reprogramming the Remote
Control
You must have all remote controls readily
accessible before beginning this
procedure. Any remote control that is not
present during the programming procedure
will no longer operate your vehicle.
Note:
You can program a maximum of four
coded keys to your vehicle.
Note: Do not apply the brake pedal during
this procedure.
1. Switch the ignition from off to on 8 times within 10 seconds, finishing in the
on position. The doors lock then unlock
to confirm that programming has
started.
2. Press any button on the remote control
that you want to program within 20
seconds. The doors lock then unlock
to confirm that programming was
successful.
3. Repeat step 2 to program each additional remote control.
4. After you have programmed all remote
controls, switch the ignition off.
5. The doors lock then unlock to confirm that programming is complete.
Changing the Remote Control
Battery
The remote control uses one coin-type
three-volt lithium battery CR2032 or
equivalent. Make sure that you dispose of
old batteries in an
environmentally friendly way.
Seek advice from your local authority
about recycling old batteries. 1. Twist a thin coin in the slot of the
transmitter near the key ring to remove
the battery cover.
Note: Do not remove the rubber cover and
circuit board from the front housing of the
remote entry transmitter.
Note: Do not wipe off any grease on the
battery terminals or on the back surface of
the circuit board.
2. Remove the old battery.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Keys and Remote ControlsE107998 E195662

LOCKING AND UNLOCKING
You can use the power door lock control
or the remote control to lock and unlock
your vehicle.
Power Door Locks (If Equipped)
The power door lock control is on the driver
and front passenger door panels. Lock.
A
Unlock.
B
Remote Control
(If Equipped)
You can use the remote control at any time
when the ignition is off.
Unlocking the Doors (Two-Stage
Unlock) Press the button to unlock the
driver door. Press the button again within three
seconds to unlock all doors. The direction
indicators flash.
Note:
The driver door can be unlocked with
the key if the remote control is not
functioning.
Note: When you leave your vehicle
unattended for several weeks, the remote
control turns off. Your vehicle must be
unlocked and started. Unlocking and
starting your vehicle once enables the
remote control.
Reprogramming the Unlocking Function
Note: When you press the unlock button,
either all the doors are unlocked or only the
driver door is unlocked. Pressing the unlock
button again unlocks all the doors.
You can reprogram the unlocking function
so that only the driver door is unlocked.
Press and hold the unlock and lock buttons
on the remote control simultaneously for
at least four seconds with the ignition off.
The direction indicators flash twice to
confirm the change.
To return to the original unlocking function,
repeat the process.
Locking the Doors Press the button to lock all
doors. The direction indicators
flash.
Press the button again within three
seconds to confirm that all the doors are
closed. The doors lock again, the horn
sounds and the direction indicators flash
if all the doors are closed.
Note: If any door is open, the horn sounds
twice and the direction indicators do not
flash.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Doors and LocksE195623
A
B E138629 E138623

PASSIVE ANTI-THEFT
SYSTEM (IF EQUIPPED)
Note: The system is not compatible with
non-Ford aftermarket remote start systems.
Use of these systems may result in vehicle
starting problems and a loss of security
protection.
Note: Metallic objects, electronic devices
or a second coded key on the same key
chain may cause vehicle starting problems
if they are too close to the key when starting
the engine. Prevent these objects from
touching the coded key while starting the
engine. Switch the ignition off, move all
objects on the key chain away from the
coded key and restart the engine if a
problem occurs.
Note: Do not leave a duplicate coded key
in the vehicle. Always take your keys and
lock all doors when leaving the vehicle.
SecuriLock®
The system is an engine immobilization
system. It is designed to help prevent the
engine from being started unless a
correctly coded key for your vehicle is used.
Using an incorrectly coded key may
prevent the engine from starting. A
message may appear in the information
display.
If you are unable to start the engine with a
correctly coded key, a malfunction has
happened and a message may appear in
the information display.
Automatic Arming
The engine immobilization system arms
immediately after you switch the ignition
off. Automatic Disarming
Switching the ignition on with a correctly
coded key disarms the engine
immobilization system.
Replacement Keys
The integrated keyhead transmitter
functions as a programmed ignition key
that operates all the locks and starts your
vehicle, as well as a remote control.
If your keys are lost or stolen and you do
not have a spare correctly coded key, you
will need to have your vehicle towed to an
authorized dealer. You need to erase the
coded keys from your vehicle and program
new coded keys.
Store an extra correctly coded key away
from the vehicle in a safe place to help
prevent any inconveniences. See an
authorized dealer to purchase additional
spare or replacement keys.
Note:
Your vehicle comes with two
integrated keyhead transmitters.
Programming a Spare Integrated
Keyhead Transmitter
You can program your own integrated
keyhead transmitter or standard
SecuriLock coded keys to your vehicle. This
procedure will program both the engine
immobilizer keycode and the remote entry
portion of the remote control to your
vehicle
Only use integrated keyhead transmitters
or standard SecuriLock keys.
You must have two previously
programmed correctly coded keys and the
new unprogrammed key readily accessible.
See an authorized dealer to have the spare
key programmed if two previously
programmed correctly coded keys are not
available.
Read and understand the entire procedure
before you begin.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Security

1.
Insert the first previously programmed
correctly coded key into the ignition.
2. Switch the ignition from off to on. Keep
the ignition on for at least three
seconds, but no more than 10 seconds.
3. Switch the ignition off and remove the
first correctly coded key from the
ignition.
4. After three seconds but within 10 seconds of switching the ignition off,
insert the second previously correctly
coded key into the ignition.
5. Switch the ignition from off to on. Keep
the ignition on for at least three
seconds, but no more than 10 seconds.
6. Switch the ignition off and remove the
second previously programmed
correctly coded key from the ignition.
7. After three seconds but within 10 seconds of switching the ignition off
and removing the previously
programmed correctly coded key,
insert the new unprogrammed key into
the ignition.
8. Switch the ignition from off to on. Keep
the ignition on for at least six seconds.
9. Remove the newly programmed correctly coded key from the ignition.
If the key has been successfully
programmed it will start the engine and
operate the remote entry system (if the
new key is an integrated keyhead
transmitter).
If the key was not successfully
programmed, wait 10 seconds and repeat
Steps 1 through 8. If you are still
unsuccessful, take your vehicle to an
authorized dealer.
Note: You can program a maximum of eight
coded keys to your vehicle. All eight can be
integrated keyhead transmitters.
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Security

Gearbox
See: Transmission................................................ 87
General Information on Radio Frequencies...................................................39
General Maintenance Information........276 Multi-point Inspection...................................... 278
Owner Checks and Services........................... 277
Protecting Your Investment........................... 276
Why Maintain Your Vehicle?.......................... 276
Why Maintain Your Vehicle at Your Dealership?..................................................... 276
Getting Assistance Outside the U.S. and Canada...........................................................127
Getting the Services You Need
................124
Away From Home............................................... 124
H
Handbrake See: Parking Brake............................................... 92
Hazard Flashers
............................................120
Headlamp Adjusting See: Adjusting the Headlamps...................... 156
Headlamp Removal See: Removing a Headlamp........................... 157
Headrest See: Head Restraints.......................................... 69
Head Restraints
..............................................69
Heating See: Climate Control.......................................... 66
Hints on Controlling the Interior Climate............................................................67
Defogging the Side Windows in Cold Weather............................................................... 67
General Hints......................................................... 67
Quickly Cooling the Interior.............................. 67
Quickly Heating the Interior.............................. 67
Recommended Settings for Cooling.............67
Recommended Settings for Heating............67
Vehicle Stationary for Extended Periods During Extreme High Ambient
Temperatures.................................................... 67
Hints on Driving With Anti-Lock Brakes...............................................................91
Hood Lock See: Opening and Closing the Hood............141 I
Ignition Switch
.................................................74
In California (U.S. Only)..............................125
Information Displays.....................................58 General Information............................................ 58
Information Messages
.................................63
Brake System......................................................... 63
Fuel........................................................................\
.... 63
Maintenance.......................................................... 64
Tire........................................................................\
..... 64
Traction Control.................................................... 64
Trailer........................................................................\
65
Transmission .......................................................... 65
Installing Child Restraints
............................18
Child Seats............................................................... 18
Using Lap and Shoulder Belts.......................... 19
Using Tether Straps.............................................. 21
Instrument Cluster.........................................53
Instrument Lighting Dimmer
.....................50
Instrument Panel............................................16
Interior Mirror....................................................52
Automatic Dimming Mirror............................... 52
Manual Dimming Mirror..................................... 52
Introduction........................................................5
J
Jump Starting the Vehicle..........................121 Connecting the Jumper Cables...................... 121
Jump Starting....................................................... 122
Preparing Your Vehicle....................................... 121
Removing the Jumper Cables........................ 122
K
Keys and Remote Controls.........................39
L
Lighting Control..............................................49 Flashing the Headlamp High Beam..............50
Headlamp High Beam........................................ 49
Lighting..............................................................49 General Information............................................ 49
Limited Slip Differential
..............................90
Load Carrying..................................................99
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Reprogramming the Remote Control..........40
Sounding the Panic Alarm.................................
41
Removing a Headlamp...............................157
Repairing Minor Paint Damage...............165
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control..............................................................41
Reporting Safety Defects (Canada Only)...............................................................129
Reporting Safety Defects (U.S. Only)...............................................................129
Roadside Assistance....................................119 Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 120
Vehicles Sold in the United States: Getting Roadside Assistance..................................... 119
Vehicles Sold in the United States: Using Roadside Assistance..................................... 119
Roadside Emergencies................................119
Running-In See: Breaking-In................................................... 116
Running Out of Fuel......................................79 Filling a Portable Fuel Container................... 80
S
Safety Precautions
.........................................77
Satellite Radio................................................221
Satellite Radio Electronic Serial Number
(ESN)................................................................. 222
Satellite Radio Reception Factors...............222
SiriusXM Satellite Radio Service.................. 222
Troubleshooting................................................. 223
Scheduled Maintenance Record...........283
Scheduled Maintenance
...........................276
Seatbelt Extension.........................................31
Seatbelt Height Adjustment.....................30
Seatbelts............................................................27 Principle of Operation......................................... 27
Seatbelt Warning Lamp and Indicator Chime..............................................................30
Conditions of operation..................................... 30
Seats...................................................................69 Security..............................................................45
Sitting in the Correct Position...................69
Snow Chains
See: Using Snow Chains.................................. 187
Spare Wheel See: Changing a Road Wheel........................ 192
Special Notices................................................12 Fleet Telematics Modem.................................... 13
FordPass Connect................................................. 13
New Vehicle Limited Warranty......................... 12
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 13
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Using your Vehicle as an Ambulance.............13
Special Operating Conditions Scheduled Maintenance...............................................281
Exceptions............................................................ 283
Speed Control See: Cruise Control.............................................. 96
Starter Switch See: Ignition Switch............................................. 74
Starting a Gasoline Engine..........................74 Failure to Start....................................................... 75
Guarding Against Exhaust Fumes.................. 75
Important Ventilating Information.................75
Stopping the Engine When Your Vehicle is Moving.................................................................. 75
Stopping the Engine When Your Vehicle is Stationary........................................................... 75
Starting and Stopping the Engine
............74
General Information............................................ 74
Steering.............................................................98
Steering Wheel
................................................47
Sun Visors.........................................................52
Illuminated Vanity Mirror................................... 52
Supplementary Restraints System
.........32
Principle of Operation......................................... 32
Symbols Glossary.............................................5
SYNC™ Applications and Services........................................................243
911 Assist............................................................... 243
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United
States Only).................................................... 247
Vehicle Health Report (If Equipped, United States Only).................................................... 245
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E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201804, Second-Printing Index