2019 DODGE JOURNEY service

Roadside Assistance/Towing Assistance
If you need roadside/towing assistance:
•Push the Phone
button to begin.
•After the “Listening” prompt and the following beep,
say “Roadside Assistance” or say “Towing Assistance.”
NOTE: The roadside/towing assistance number dialed is
based on the country where the vehicle is purchased
(1-800-521-2779 for U.S., 1-800-363-4869 for Canada, 55-14-
3454 for Mexico City and 1-800-712-3040 for outside
Mexico City in Mexico). Please refer to the FCA US LLC
24-Hour “Roadside Assistance” coverage details in the
Warranty Information Booklet and on the 24-Hour Road-
side Assistance Card.
Voice Mail Calling
To learn how to access your voice mail, refer to “Working
with Automated Systems.”
Working With Automated Systems
This method is used in instances where one generally has
to push numbers on the mobile phone keypad while
navigating through an automated telephone system. You can use your Uconnect Phone to access a voice mail
system or an automated service, such as a paging service or
automated customer service line. Some services require
immediate response selection. In some instances, that may
be too quick for use of the Uconnect Phone.
When calling a number with your Uconnect Phone that
normally requires you to enter in a touch-tone sequence on
your mobile phone keypad, you can utilize the touchscreen
or push the Voice Command
button and say the word
“Send” then the sequence you wish to enter. For ex-
ample, if required to enter your PIN followed with a
pound, (3746#),youcanpush the Voice Command
button and say, “Send3746#.”Saying “Send”
followed by a number, or sequence of numbers, is also
to be used for navigating through an automated cus-
tomer service center menu structure, and to leave a
number on a pager.
You can also send stored mobile phonebook entries as
tones for fast and easy access to voice mail and pager
entries. For example, if you previously created a Phone-
book entry and/or Last Name as “Voice Password,” then if
you push the Voice Command
button and say “Send
Voicemail Password,” the Uconnect Phone will then 10
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To change the Emergency or Towing Assistance numbers
follow these steps.
1. Press the “Phonebook” button from the Phone mainscreen.
2. Press the “Favorites” button on the touchscreen. Scroll to the bottom of the list to locate the Emergency and
Towing Assistance Favorites.
3. Press the “+” Options button on the touchscreen.
4. Press the “+” next to appropriate Favorite that is to be altered. 5. The Options pop-up will appear and you can choose
between Editing the number or resetting the number to
default.
Phone Call Features
The following features can be accessed through the
Uconnect Phone if the feature(s) are available and sup-
ported by Bluetooth on your mobile service plan. For
example, if your mobile service plan provides three-way
calling, this feature can be accessed through the Uconnect
Phone. Check with your mobile service provider for the
features that you have.
Ways To Initiate A Phone Call
Listed below are all the ways you can initiate a phone call
with Uconnect Phone.
•Redial
• Dial by pressing in the number
• Voice Commands (Dial by Saying a Name, Call by
Saying a Phonebook Name, Redial or Call Back)
• Favorites
• Mobile Phonebook
• Recent Call Log
Emergency And Breakdown Assistance
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Redial
Press the “Redial” button on the touchscreen, or push the
“VR” button and after the “Listening” prompt and the
following beep, say “Redial.”
The Uconnect Phone will call the last number that was
dialed from your mobile phone.
Call Continuation
Call continuation is the progression of a phone call on the
Uconnect Phone after the vehicle ignition has been
switched to OFF.
NOTE:The call will remain within the vehicle audio
system until the phone becomes out of range for the
Bluetooth connection. It is recommended to press the
“transfer” button on the touchscreen when leaving the
vehicle.
Uconnect Phone Features
Emergency Assistance
If you are in an emergency and the mobile phone is
reachable:
• Pick up the phone and manually dial the emergency
number for your area. If the phone is not reachable and the Uconnect Phone is
operational, you may reach the emergency number as
follows:
1. Push the Phone
button to begin.
2. After the “Listening” prompt and the following beep,
say “Dial Emergency” and the Uconnect Phone will
instruct the paired mobile phone to call the emergency
number. This feature is supported in the U.S., Canada,
and Mexico.
NOTE:
• The Emergency call may also be initiated by using the
touchscreen.
• The emergency number dialed is based on the country
where the vehicle is purchased (911 for the U.S. and
Canada and 060 for Mexico). The number dialed may
not be applicable with the available mobile service and
area.
• The Uconnect Phone does slightly lower your chances of
successfully making a phone call as to that for the
mobile phone directly.
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WARNING!
Your phone must be turned on and connected to the
Uconnect Phone to allow use of this vehicle feature in
emergency situations, when the mobile phone has
network coverage and stays connected to the Uconnect
Phone.
Roadside Assistance/Towing Assistance
If you need roadside/towing assistance:
1. Push the Phone
button to begin.
2. After the “Listening” prompt and the following beep,say “Roadside Assistance” or say “Towing Assistance.”
NOTE: The roadside/towing assistance number dialed is
based on the country where the vehicle is purchased
(1-800-521-2779 for the U.S., 1-800-363-4869 for Canada,
55-14-3454 for Mexico City, and 1-800-712-3040 for outside
Mexico City in Mexico). Please refer to the FCA US LLC
24-Hour “Roadside Assistance” coverage details in the
Warranty Information Booklet.
Voice Mail Calling
To learn how to access your voice mail, refer to “Working
with Automated Systems.”
Working With Automated Systems
This method is used in instances where one generally has
to push numbers on the mobile phone keypad while
navigating through an automated telephone system.
You can use your Uconnect Phone to access a voice mail
system or an automated service, such as a paging service or
automated customer service line. Some services require
immediate response selection. In some instances, that may
be too quick for use of the Uconnect Phone.
When calling a number with your Uconnect Phone that
normally requires you to enter in a touch-tone sequence on
your mobile phone keypad, you can utilize the touchscreen
or push the Voice Command
button and say the word
“Send” then the sequence you wish to enter. For ex-
ample, if required to enter your PIN followed with a
pound, (3746#),youcanpush the Voice Command
button and say, “Send3746#.”Saying “Send”
followed by a number, or sequence of numbers, is also
to be used for navigating through an automated cus-
tomer service center menu structure, and to leave a
number on a pager. 10
MULTIMEDIA 465

NOTE:
•You can also say “Find City,” “Find Favorite,” “Find
Play by Category,” “Find Play by Name,” “Find Re-
cently Found,” “Where to?” or “Go Home.”
• You can say “Find Nearest” then “Restaurant,” “Fuel,”
“Transit,” “Lodging,” “Shopping,” “Bank,” “Entertain-
ment,” “Recreation,” “Attractions,” “Community,”
“Auto Services,” “Hospitals,” “Parking,” “Airport,”
“Police Stations,” “Fire Stations,” or “Auto Dealers.”
• Available Voice Commands are shown in bold face and
shaded grey.
CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
• Handle the disc by its edge; avoid touching the surface.
• If the disc is stained, clean the surface with a soft cloth,
wiping from center to edge. •
Do not apply paper or tape to the disc; avoid scratching
the disc.
• Do not use solvents such as benzene, thinner, cleaners,
or anti-static sprays.
• Store the disc in its case after playing.
• Do not expose the disc to direct sunlight.
• Do not store the disc where temperatures may become
too high.
NOTE: If you experience difficulty in playing a particular
disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc), oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
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CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .496
▫ Prepare For The Appointment ..............496
▫ Prepare A List ........................ .496
▫ Be Reasonable With Requests ..............496
 IF YOU NEED ASSISTANCE ................496
▫ FCA US LLC Customer Center .............497
▫ FCA Canada Inc. Customer Center ...........497
▫ In Mexico Contact ..................... .497
▫ Puerto Rico And U.S. Virgin Islands ..........497▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................497
▫ Service Contract ...................... .498
 WARRANTY INFORMATION ...............499
 MOPARPARTS .........................499
 REPORTING SAFETY DEFECTS .............499
▫ In The 50 United States And Washington, D.C. . .499
▫ In Canada ........................... .499
 PUBLICATION ORDER FORMS .............500
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
496 CUSTOMER ASSISTANCE

to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer’s service contract. It is notresponsible for any service contract other than the manufac-
turer’s service contract. If you purchased a service contract
that is not a manufacturer’s service contract, and you require
service after the manufacturer’s New Vehicle Limited War-
ranty expires, please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major investment when
you purchased the vehicle. An authorized dealer has also
made a major investment in facilities, tools, and training to
assure that you are absolutely delighted with the ownership
experience. You will be pleased with their sincere efforts to
resolve any warranty issues or related concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
498 CUSTOMER ASSISTANCE