SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
534 CUSTOMER ASSISTANCE
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investiga-
tions and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
538 CUSTOMER ASSISTANCE
About Your Brakes........................ .428
Adaptive Cruise Control (ACC) (Cruise Control) . . . .253
Adding Engine Coolant (Antifreeze) .............390
Adding Fuel ............................. .287
Adding Washing Fluid ...................... .374
Additives, Fuel ........................... .431
Adjust Forward ................................48
Rearward ...............................48
AirBag ................................ .191
Advance Front Air Bag ....................191
Air Bag Operation ....................... .193
Air Bag Warning Light .....................190
Driver Knee Air Bag ..................... .194
Enhanced Accident Response .............200, 358
Event Data Recorder (EDR) .................358
FrontAirBag .......................... .191
If Deployment Occurs .....................199
Knee Impact Bolsters ..................... .193
Maintaining Your Air Bag System .............201
Maintenance ........................... .201
Redundant Air Bag Warning Light ............191
Side Air Bags .......................... .194
Transporting Pets ....................... .219
Air Bag Light ...................... .136, 190, 220Air Cleaner, Engine (Engine Air Cleaner Filter)
......379
Air Conditioner Maintenance ..................380
Air Conditioner Refrigerant ................380, 381
Air Conditioner System ..................... .380
Air Conditioning ...................... .79, 85, 91
Air Conditioning Filter ....................93, 381
Air Conditioning, Operating Tips ................92
Air Filter ............................... .379
Air Pressure Tires................................. .407
Alarm Arm The System ...................... .35, 36
Panic ..................................22
Rearm The System ........................36
Security
Alarm....................... .34, 140
Alarm System Security Alarm ...........................34
All Wheel Drive Towing ............................... .357
All Wheel Drive (AWD) ..................... .396
Alterations/Modifications Vehicle .................................5
Android Auto ............................ .529
Antifreeze (Engine Coolant) ................389, 436
Disposal .............................. .392
540 INDEX
Electronic Speed Control (Cruise Control).........251
Electronic Stability Control (ESC) ...............155
Electronic Throttle Control Warning Light .........138
Emergency, In Case Of Freeing Vehicle When Stuck .................355
Hazard Warning Flasher ...................307
Jacking ........................... .325, 397
Jump Starting ....................... .349, 351
Towing ............................... .356
Emission Control System Maintenance ............148
Engine .......................... .370, 371, 372
Air Cleaner ............................ .379
Block Heater ........................... .233
Break-In Recommendations .................233
Checking Oil Level ...................... .373
Compartment ....................370, 371, 372
Compartment Identification .................370
Coolant (Antifreeze) ...................389, 438
Cooling .............................. .389
Exhaust Gas Caution ...................219, 433
Fails To Start ........................... .232
Flooded, Starting ........................ .232
Fuel Requirements ....................429, 436
Jump Starting ....................... .349, 351
Oil ........................... .376, 436, 438Oil Filler Cap
....................... .370, 378
Oil Filter .............................. .379
Oil Selection ........................ .377, 436
Oil Synthetic ........................... .378
Overheating ........................... .352
Starting ........................... .228, 229
Engine Oil Viscosity .....................377, 378
Engine Oil Viscosity Chart ....................377
Enhanced Accident Response Feature .........200, 358
Ethanol ............................. .431, 434
Exhaust
Gas Cautions ....................219, 433
Exhaust System ....................... .219, 387
Exterior Lighting ............................66
Exterior Lights ......................... .66, 223
Filters Air Cleaner ............................ .379
Air Conditioning ..................... .93, 381
Engine Oil ......................... .379, 438
Engine Oil Disposal ...................... .379
Flashers ................................ .307
Hazard Warning ........................ .307
Turn Signals ..................... .71, 146, 223
Flash-To-Pass ..............................68
544 INDEX
Flexible Fuel VehiclesCruising Range ......................... .435
Engine Oil ............................ .435
Fuel Requirements ....................... .434
Maintenance ........................... .436
Replacement Parts ....................... .436
Starting .............................. .435
Flooded Engine Starting ..................... .232
Floor Console .............................112
Fluid, Brake .......................... .438, 440
Fluid Capacities ........................... .436
Fluid Leaks .............................. .223
Fluid Level Checks Brake ................................ .393
Cooling System ......................... .389
Engine Oil ............................ .373
Transfer Case .......................... .396
Fluids And Lubricants ...................... .438
Fog Lights ................................70
Fold-Flat Seats .............................43
Folding Rear Seats ..........................46
Forward Collision Warning ....................168
Four-Way Hazard Flasher .....................307
Freeing A Stuck Vehicle ..................... .355Fuel
................................... .429
Additives ............................. .431
Clean Air ............................. .431
Ethanol ........................... .431, 434
Flexible .............................. .434
Gasoline .............................. .429
Materials Added ........................ .431
Methanol ............................. .431
Octane Rating ....................429, 430, 438
Requirements ....................... .429, 436
Specifications .......................... .438
Tank Capacity .......................... .436
Fuses .................................. .315
Garage
Door Opener (HomeLink) ...............105
Gasoline, Clean Air ........................ .431
Gasoline, Reformulated ..................... .431
Gear Ranges ............................. .242
Glass Cleaning ........................... .424
Gross Axle Weight Rating .................291, 293
Gross Vehicle Weight Rating ...............291, 292
GVWR ................................. .291
12
INDEX 545
Security Alarm......................... .140
Service ............................... .312
Traction Control ........................ .158
Turn Signals ....................67, 71, 146, 223
Vanity Mirror ............................65
Warning Instrument Cluster Descriptions . . . .138, 146
Loading Vehicle ....................... .291, 292
Capacities ............................. .292
Tires................................. .402
Load Shed Battery Saver On ...................134
Load Shed Electrical Load Reduction .............134
Load Shed Intelligent Battery Sensor .............134
Locks Automatic Door ..........................42
Auto Unlock .............................42
Child Protection ..........................42
Power Door .............................37
Low Tire Pressure System .....................172
Lubrication, Body ......................... .384
Lug Nuts/Bolts ........................... .428
Maintenance ...............................99
Maintenance Free Battery .....................374
Maintenance Schedule .............361, 362, 365, 367
Malfunction Indicator Light (Check Engine) . . . .140, 148 Manual
Service ............................... .538
Media Hub .............................. .510
Memory Feature (Memory Seats) ................50
Memory Seat ..............................50
Memory Seats And Radio .....................50
Methanol ............................... .431
Mirrors ..................................62
Electric Powered ..........................64
Electric Remote ...........................64
Heated .................................65
Outside ................................63
Rearview ........................... .62, 307
Vanity .................................65
Modifications/Alterations Vehicle .................................5
Monitor, Tire Pressure System ..................172
Mopar Parts ............................. .537
MP3 Control ............................. .510
Multi-Function
Control Lever...................67
New Vehicle Break-In Period ..................233
Occupant Restraints ........................ .178
Octane Rating, Gasoline (Fuel) ...........429, 430, 438
548 INDEX
Safety Checks Inside Vehicle...................220
Safety Checks Outside Vehicle .................222
Safety Defects, Reporting .....................537
Safety, Exhaust Gas ........................ .219
Safety Information, Tire ..................... .397
Safety Tips .............................. .219
Schedule, Maintenance ................361, 362, 365
Seat Belt Reminder ........................ .139
Seat Belts ............................ .179, 220
Adjustable Shoulder Belt ...................185
Adjustable Upper Shoulder Anchorage .........185
Adjustable Upper Shoulder Belt Anchorage ......185
Automatic Locking Retractor (ALR) ...........187
Child Restraints ........................ .202
Energy Management Feature ................187
Extender .............................. .186
Front Seat ...................... .179, 181, 183
Inspection ............................. .220
Lap/Shoulder Belt Operation ................183
Lap/Shoulder Belts ...................... .181
Lap/Shoulder Belt Untwisting ...............184
Operating Instructions .....................183
Pregnant Women ........................ .186
Pretensioners .......................... .187
Rear Seat ............................. .181Reminder
............................. .179
Seat Belt Extender ....................... .186
Seat Belt Pretensioner .....................187
Untwisting Procedure .....................184
Seat Belts Maintenance ...................... .422
Seats .............................. .43, 48, 53
Adjustment ....................... .43, 44, 48
Easy Entry ..............................52
Head Restraints ....................... .56, 57
Heated .................................
53
Height Adjustment ........................48
Memory ................................50
Power .................................48
Rear Folding ......................... .43, 46
Seatback Release ...................... .44, 46
Tilting ........................... .43, 44, 48
Vented .................................55
Ventilated ...............................55
Security Alarm ......................... .34, 140
Arm The System ..........................35
Selection Of Coolant (Antifreeze) ...............438
Sentry Key Key Programming .........................34
Sentry Key (Immobilizer) ......................33
Sentry Key Replacement ....................26, 34
12
INDEX 551
Hitches............................... .295
Minimum Requirements ....................297
Tips ................................. .301
Trailer And Tongue Weight ..................296
Wiring ............................... .299
Trailer Towing Guide ....................... .295
Trailer Weight ............................ .295
Transfer Case Fluid .......................... .396, 438, 440
Maintenance ........................... .396
Transmission ............................. .239
Automatic ......................... .239, 395
Fluid ............................. .438, 440
Maintenance ........................... .395
Shifting .............................. .237
Transporting Pets ......................... .219
Tread Wear Indicators ...................... .410
Trunk Lid (Deck Lid) ....................... .101
Trunk Release Remote Control .................101
Turn Signals ........................... .71, 146
Uconnect Uconnect Settings .................21, 22, 32, 445
Uconnect 4C/4C Nav With 8.4-Inch Display ........466
Uconnect 4 With 7-Inch Display ................446Uconnect Settings
Customer Programmable Features ........32, 38, 445
Passive Entry Programming ..................38
Uniform Tire Quality Grades ..................419
Universal Garage Door Opener (HomeLink) ........105
Universal Transmitter ....................... .105
Unleaded Gasoline ........................ .429
Untwisting Procedure, Seat Belt ................184
USB................................... .510
Vanity Mirrors .............................65
Vehicle Certification Label ....................291
Vehicle Identification Number (VIN) .............427
Vehicle Loading .....................291, 292, 403
Vehicle Modifications/Alterations .................
5
Vehicle Security Alarm ........................34
Vehicle Storage ......................... .93, 420
Vehicle User Guide In Vehicle Help ...........................17
Navigation ..............................17
Operating Instructions ......................17
Searching User Guide ......................17
Viscosity, Engine Oil .....................377, 378
Voice Command .......................... .513
Voice Recognition System (VR) .................513
554 INDEX