2019 CITROEN RELAY maintenance

Welcome
Thank you for choosing a Citroën Jumper – Relay.
T his document presents the information and recommendations required
for you to be able to explore your vehicle in complete safety.
Your vehicle will be fitted with only some of the equipment described in
this document, depending on its trim level, model and the specification
for the country in which it was sold.
The descriptions and illustrations are given without any obligation.
Automobiles CITROËN reser ves the right to modify the technical
specifications, equipment and accessories without having to update this
edition of the guide.
If ownership of your vehicle is transferred, please ensure this Complete
Handbook is passed on to the new owner.
In this document, you will find all of the instructions and
recommendations on use that will allow you to enjoy your vehicle to the
fullest. It is strongly recommended that you familiarise yourself with it,
as well as the Maintenance and Warranty Guide which will provide you
with information about warranties, servicing and roadside assistance
associated with your vehicle. Key
Safety warning
Additional information Contributes to the protection of the environment
Left-hand drive vehicle
Right-hand drive vehicle
Key
This key will enable you to identify the special features of your vehicle: Van
Double cab
Crew cab
Chassis cab Floor cab
Tipper
Combi, minibus

6
Limit the causes of excess
consumption
Spread loads throughout the vehicle; place
the heaviest items in the bottom of the boot,
as close as possible to the rear seats.
Limit the loads carried in the vehicle and
reduce wind resistance (roof bars, roof rack,
bicycle carrier, trailer, etc.). Preferably, use a
roof box.
Remove roof bars and roof racks after use.
At the end of winter, remove snow tyres and
refit your summer tyres.
Observe the recommendations
on maintenance
Check the tyre pressures regularly, when cold,
referring to the label in the door aperture,
driver's side.
Carry out this check in particular:
-
b
efore a long journey,
-

a
t each change of season,
-

a
fter a long period out of use.
Do not forget the spare wheel and the tyres on
any trailer or caravan. Have your vehicle ser viced regularly (engine
oil, oil filter, air filter, cabin filter, etc.) and
obser ve the schedule of operations in the
manufacturer's service schedule.
When filling the tank, do not continue after the
3
rd cut-off of the nozzle to avoid over flow.
At the wheel of your new vehicle, it is only
after the first 1,900
miles (3,000 kilometres)
that you will see the fuel consumption settle
down to a
consistent average.
With a
BlueHDi Diesel engine, if the SCR
system is faulty, your vehicle becomes
polluting. As soon as possible, visit
a CITROËN dealer or a qualified workshop to
make your vehicle's level of nitrogen oxides
emissions compliant to the standard.
Eco-driving

49
By default, pre-selected times are already
stored in the system (1 = 06:00; 2 = 16:00;
3 = 22:00). Any modification cancels and
replaces the previous pre-selected time.
If the battery is disconnected, the default
pre-selected times are restored.
Cancelling the
programming
F Press this button briefly to clear the programmed start
time.
The screen illumination and the pre-selection
number (1, 2
or 3) go off.
Recalling one of the pre-
selected start times
F Press this button as many times as necessary until the
number corresponding to the
required pre-selected start
time (1, 2
or 3) appears.
After ten seconds, the time disappears but
remains stored while the corresponding
number (1, 2
or 3) and the screen remain on.
Setting the period of
operation
The period of operation can be set to between
10 and 60 minutes.
F

P
ress and hold this button. The programmed period of operation is
displayed and the heating or ventilation cycle
indicator flashes.
F

A
djust the period by pressing the "<" or ">"
button.
The setting is confirmed by the period
disappearing from the screen or by pressing
the set button again
In the case of deferred operation, the heating
stops at the end of the programmed period. F
I
n the case of immediate
operation, press this button
again to switch off manually.
The heating cycle indicator and the screen go
of f.
Have the additional heating checked
at least once a
year at the beginning of
winter. Maintenance and repairs should
only be carried out by a
CITROËN dealer
or a


qualified workshop.
Use only genuine replacement parts.
Stopping the heating
If you want to recall another preset time,
press the set button several times within
ten seconds. Within ten seconds, press
the "<" or ">" setting button to select the
required start time.
Setting of the stored time is confirmed by
clearing of the start time, display of the pre-
selection number (1, 2
or 3) and illumination of
the screen.
F

A
t the same time, press the "<" or ">"
button.
The time and the time setting indicator come
on.
F

P
ress and hold the set button again.
F

A
t the same time, press the "<" or ">" button
again.
3
Ease of use and comfort

50
To avoid the risks of poisoning or
asphyxia, the additional heating must
not be used, even for short periods, in
a closed environment such as a garage or
workshop which are not equipped with an
exhaust gas extraction system.
The additional heating switches off when
the battery voltage is low, so as to allow
engine starting.
The additional heating is fed by the
vehicle's fuel tank. Ensure that the low fuel
warning lamp is not on.
Always switch off the additional heating
when refuelling to avoid any risk of fire or
explosion!
The temperature near the heating
system must not exceed 120°C. A higher
temperature (e.g. when baking the
paint) could damage the components of
electronic circuits.
The additional heating is fitted with
a
temperature limiter which cuts off
the combustion in the event of engine
overheating due to a
lack of coolant.
Check the level and top up if necessary.
For more information on Checking levels ,
refer to the corresponding section.
Then press the programme selection
button before switching the heating on
again.Recommendations for ventilation and air conditioning
In order for these systems to be fully effective,
follow the operation and maintenance
guidelines below:
F

T
o ensure that the air is distributed evenly,
keep the external air intake grilles at the
base of the windscreen, the nozzles, the
vents, the air outlets and the air extractor
in the boot free from obstructions.
F

D
o not cover the sunshine sensor,
located on the dashboard; this is used for
regulation of the automatic air conditioning
system.
F

O
perate the air conditioning system for
at least 5
to 10 minutes once or twice
a
month to keep it in per fect working order.
F

E
nsure that the passenger compartment
filter is in good condition and replace
the filter elements periodically. We
recommend the use of a
combined
passenger compartment filter. Thanks to
its special active additive, it helps both to
purify the air breathed by the occupants
and to keep the passenger compartment
clean (reduction of allergic symptoms, bad
odours and greasy deposits). F
T o ensure correct operation of the
air conditioning system, you are also
advised to have it checked regularly as
recommended in the Maintenance and
Warranty Guide.
F

I
f the system does not produce cold air,
switch it off and contact a
CITROËN
dealer or a
qualified workshop.
When towing the maximum load on a
steep
gradient in high temperatures, switching off
the air conditioning increases the available
engine power and so improves the towing
ability.
To avoid the windows misting up and
deterioration in the quality of the air:
-

d
o not drive for too long with the
ventilation switched off.
-

d
o not keep air recirculation set for an
extended period.
Ease of use and comfort

95
Reactivation
Malfunction
F Press this button again.
The system is active again; this is confirmed
by the button indicator lamp going out and the
display of a message.
In the event of a
fault with the system,
the Stop & Start system is deactivated
and this warning lamp comes on,
accompanied by a
message in the
instrument panel screen.
Maintenance
Before doing anything under the bonnet,
deactivate the Stop & Start system to
avoid any risk of injury resulting from an
automatic change to START mode.
The Stop & Start system makes use of
an advanced technology. All work on
this type of battery must be carried out
only by a
CITROËN dealer or a qualified
workshop.
Have it checked by a CITROËN dealer or by
a qualified workshop.
In the event of a
malfunction in STOP mode, it is
possible to restart the engine by depressing the clutch
pedal fully or by putting the gear lever into neutral.
This system requires a specific battery
w ith a special specification and technology
(reference numbers available from a
CITROËN
dealer or a
qualified workshop).
Fitting a
battery not approved by CITROËN
introduces the risk of malfunction of the
system.
For more information on the Battery , refer to
the corresponding section.
Hill start assist
System which keeps your vehicle stationary
for a short time (approximately 2 seconds)
when starting on a
gradient, the time it takes
to move your foot from the brake pedal to the
accelerator pedal.
This system (also called HHC – Hill Holder
Control), integrated with the dynamic stability
control system, is activated in the following
conditions:
-

t
he vehicle must be stationary, engine
running, foot on the brake,
-

t
he gradient of the road must be steeper
than 5%,
-

u
phill, the gearbox must be in neutral or in
a


gear other than reverse,
-
do

wnhill, reverse gear must be engaged.
The hill start assist system is a
driving
aid. It is not an automatic vehicle parking
function or an automatic parking brake.
6
Driving

123
Maintenance
Correct operation is only possible if the towball
and its carrier are kept clean.
Before cleaning the vehicle with a high-
pressure jet wash, the towball must be removed
and the protective plug fitted to the carrier.
Apply the label provided to a


clearly visible
area, close to the carrier or in the boot.
Go to a
CITROËN dealer or a qualified
workshop for any work on the towbar
system.
Roof carrying systems
F Remove the towball downwards from its carrier 1 .
F

R
elease the locking wheel; this
automatically stops in the unlocked position
(position B ).
F

R
efit the protective plug to the carrier.
F

C
arefully stow the towball in its bag away
from knocks and dirt. For reasons of safety and to avoid damaging
the roof, it is essential to use a
carrying system
(roof bars or roof rack) that is approved for your
vehicle.
Roof bars can only be fitted to a
van, combi
or minibus model of height H1
or H2. On
a
minibus, check for the presence of roof air
conditioning units.
The carrying system must always be secured to
the fitting points provided on the vehicle's roof:
6, 8
or 10, depending on the wheelbase of the
vehicle.
Obser ve the instructions for fitting and use
provided with the carrying system.
7
Practical information

129
Checks
These operations allow your vehicle to be
kept in good working order. Ask for advice
from a CITROËN dealer or refer to the
manufacturer's service schedule included
in the handbook pack.
Battery
The battery does not require any
maintenance.
However, check regularly that the
terminals are correctly tightened
(models without quick release
terminals) and that the connections
are clean. Models equipped with Stop & Start are
fitted with a
12 V lead-acid battery of
specific technology and specification.
Its replacement should be carried out
only by a CITROËN dealer or a qualified
workshop.
Filter, air
At the start of winter, have your battery checked
by a CITROËN dealer or a qualified workshop.
For best quality cleaning and to prevent
freezing, this fluid must not be topped up or
replaced with plain water.
In wintry conditions, the use of an alcohol or
methanol based fluid is recommended.
Refer to the manufacturer's
ser vice schedule for details of
the replacement inter val for this
component.
Depending on the environment (e.g. dusty
atmosphere) and the use of the vehicle (e.g.
city driving), replace it twice as often if
necessary .
Filter, passenger
compartment
Refer to the manufacturer's
ser vice schedule for details of
the replacement inter val for this
component. Depending on the environment (e.g. dusty
atmosphere) and the use of the vehicle (e.g.
city driving), replace it twice as often if
necessary
.
Oil filter
Change the oil filter each time the
engine oil is changed.
Refer to the manufacturer's
ser vice schedule for details of
the replacement inter val for this
component.
Particle filter (Diesel)
A clogged passenger compartment
filter may have an adverse effect on
the per formance of the air conditioning
system and generate undesirable odours.
As an addition to the catalytic converter,
this filter makes an active contribution to the
preser vation of air quality by retaining unburnt
pollutant particles. Black exhaust fumes are
also eliminated.
7
Practical information

130
Operation
This filter, fitted in the exhaust system,
accumulates particles of soot. The engine
management unit controls the automatic
periodic elimination of the soot particles
(regeneration).
The regeneration procedure is triggered
depending on the amount of particles
accumulated and the vehicle use conditions.
During this phase, you may notice some
unusual phenomena – increased idling speed,
cooling fan running, increase in smoke and
higher exhaust gas temperature – which does
not affect the operation of the vehicle or the
environment.After prolonged idling or driving at very
low speeds, you may occasionally notice
water vapour being emitted from the
exhaust when accelerating. This is of no
consequence to the running of the vehicle
or to the environment. Because of the higher exhaust gas
temperature resulting from the normal
operation of the particle filter, it is
recommended that you do not park the
vehicle over inflammable materials (grass,
dry leaves, pine needles, etc.) so as to
avoid any risk of fire.
Saturation/Regeneration
If there is risk of blockage of the
filter, this warning lamp comes on in
the instrument panel.
This alert tells you that the particle filter is
starting to saturate (in conditions of urban
driving of exceptionally long duration: low
speeds, traffic jams, etc.).
To regenerate the filter, it is advised to drive
as soon as possible, when traffic conditions
and the law permit, at a
speed of at least
37

mph (60 km/h), with an engine speed above
2,000

rpm for about fifteen minutes (until the
warning lamp and/or the message disappears).
If possible, avoid switching off the engine
before the end of the filter regeneration;
repeated interruptions could cause premature
deterioration of the engine oil. It is not
recommended to end regeneration of the filter
with the vehicle stationary.
Malfunction
If this alert persists, do not ignore the warning;
it indicates that a fault has occurred in the
exhaust system/particle filter assembly.
Have the whole system checked by a
CITROËN
dealer or a
qualified workshop.
Manual gearbox
The gearbox does not require any
maintenance (no oil change).
Brake pads
Brake wear depends on the style
of driving, particularly in the case
of vehicles used in town, over short
distances. It may be necessary to
have the condition of the brakes
checked, even between vehicle
services.
If this warning lamp comes on, have
the brake pad wear checked by
a
CITROËN dealer or a qualified
workshop.
Practical information