Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
Customer Information 431
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
OnStar 435
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 435
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 436
Security . . . . . . . . . . . . . . . . . . . . . . 437
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 437
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect information about you and your
vehicle, including location
information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
438 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 431.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
OnStar 439
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0298. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12460269) - 2019 - CRC - 9/11/18
Index 447
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 301
Accessory Power . . . . . . . . . . . . . . . 227
Active Fuel Management . . . . . . . 229
Adaptive Cruise Control . . . . . . . . 252
Add-On Electrical Equipment . . . 298
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 437
Additional Maintenance
and Care . . . . . . . . . . . . . . . . . . . . . . 410
Adjustable Throttle and Brake Pedal . . . . . . . . . . . . . . . . . . . 220
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . 68
Air Cleaner/Filter, Engine . . . . . . . 316
Air Conditioning . . . . . . . . . . . 194, 198
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 200
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 199
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . 106
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 99
Passenger Sensing System . . 100
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 98 Airbag System (cont'd)
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 99
When Should an Airbag
Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 97
Where Are the Airbags? . . . . . . . . 96
Airbags Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . 105
Passenger Status Indicator . . . 154
Readiness Light . . . . . . . . . . . . . . 153
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . 105
System Check . . . . . . . . . . . . . . . . . . 94
Alarm Vehicle Security . . . . . . . . . . . . . . . . 53
Alert Lane Change . . . . . . . . . . . . . . . . . 269
Side Blind Zone (SBZA) . . . . . . 269
All-Season Tires . . . . . . . . . . . . . . . . 349
All-Terrain Tires . . . . . . . . . . . . . . . . . 350
Antilock Brake System (ABS) . . . 244 Warning Light . . . . . . . . . . . . . . . . . 158
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 391
Interior . . . . . . . . . . . . . . . . . . . . . . . . 396
Armrest Storage . . . . . . . . . . . . . . . . 129
Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12460269) - 2019 - CRC - 9/11/18
450 Index
Door (cont'd)Power Locks . . . . . . . . . . . . . . . . . . . . 45
Drive Belt Routing, Engine . . . . . . 420
Driver Assistance Systems . . . . . 259
Driver Information Center (DIC) . . . . . . . . . . . . . 163, 164
Driving Assistance Systems . . . . . . . . . . 264
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 278
Defensive . . . . . . . . . . . . . . . . . . . . . 204
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 204
For Better Fuel Economy . . . . . . . 27
Hill and Mountain Roads . . . . . . 212
If the Vehicle is Stuck . . . . . . . . . 214
Loss of Control . . . . . . . . . . . . . . . 206
Off-Road . . . . . . . . . . . . . . . . . . . . . 206
Off-Road Recovery . . . . . . . . . . . 205
Vehicle Load Limits . . . . . . . . . . . 215
Wet Roads . . . . . . . . . . . . . . . . . . . .211
Winter . . . . . . . . . . . . . . . . . . . . . . . . 212
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 194
E
E85 or FlexFuel . . . . . . . . . . . . . . . . 275
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 298 Electrical System
Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 338
Fuses and Circuit Breakers . . . 337
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . 342, 345
Overload . . . . . . . . . . . . . . . . . . . . . 337
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 347
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 436
Engine Air Cleaner/Filter . . . . . . . . . . . . . 316
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 155
Compartment Overview . . . . . . . 303
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 151
Cooling System . . . . . . . . . . . . . . . 317
Drive Belt Routing . . . . . . . . . . . . 420
Exhaust . . . . . . . . . . . . . . . . . . . . . . 230
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Heater . . . . . . . . . . . . . . . . . . . . . . . . 226
Oil Life System . . . . . . . . . . . . . . . .311
Oil Pressure Gauge . . . . . . . . . . 150
Overheating . . . . . . . . . . . . . . . . . . 321
Power Messages . . . . . . . . . . . . . 171
Running While Parked . . . . . . . . 231 Engine (cont'd)
Starting . . . . . . . . . . . . . . . . . . . . . . . 224
Entry Lighting . . . . . . . . . . . . . . . . . . . 190
Equipment, Towing . . . . . . . . . . . . . 289
Event Data Recorders . . . . . . . . . . 433
Exit Lighting . . . . . . . . . . . . . . . . . . . . 191
Extended Parking . . . . . . . . . . . . . . . 230
Extender, Seat Belt . . . . . . . . . . . . . . 92
Exterior Lamp Controls . . . . . . . . . 183
Exterior Lamps Off Reminder . . . 185
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 192
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 322
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter,
Engine Air Cleaner . . . . . . . . . . . 316
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 186
Flashers, Hazard Warning . . . . . . 187
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 369 Changing . . . . . . . . . . . . . . . . . . . . . 371
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Floor Console Storage . . . . . . . . . . 131
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 399