2019 CHEVROLET SUBURBAN service

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
OnStar 439
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0298. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
Connected Services 443
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 443
Connections . . . . . . . . . . . . . . . . . . 444
Diagnostics . . . . . . . . . . . . . . . . . . . 446
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
444 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
Connected Services 445
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
446 Connected Services
Make a Call1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
If equipped, press
=and touch
Account Services to view the
number of remaining minutes,
available Wi-Fi data, and other
account information.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12460269) - 2019 - CRC - 9/11/18
Index 449
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 141
Charging System Light . . . . . . . . . 155
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 155
Ignition Transmission Lock . . . 329
Child Restraints Infants and Young Children . . . 108
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . .114
Older Children . . . . . . . . . . . . . . . . 107
Securing . . . . . . . . . . . . 122, 124, 125
Systems . . . . . . . . . . . . . . . . . . . . . . . 111
Child-View Mirror . . . . . . . . . . . . . . . . 59
Circuit Breakers . . . . . . . . . . . . . . . . 337
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 391
Interior Care . . . . . . . . . . . . . . . . . . 396
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 194
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Cluster, Instrument . . . . . . . . . . . . . 145
Collision Damage Repair . . . . . . . 428
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 128
Compass . . . . . . . . . . . . . . . . . . . . . . . 138 Connected Services
Connections . . . . . . . . . . . . . . . . . . 444
Diagnostics . . . . . . . . . . . . . . . . . . . 446
Navigation . . . . . . . . . . . . . . . . . . . . 443
Connections Connected Services . . . . . . . . . . 444
Control
Hill Descent . . . . . . . . . . . . . . . . . . 248
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 246
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 158
Control of a Vehicle . . . . . . . . . . . . . 204
Convenience Net . . . . . . . . . . . . . . . 131
Convex Mirrors . . . . . . . . . . . . . . . . . . 56
Coolant Engine Temperature Gauge . . 151
Cooling . . . . . . . . . . . . . . . . . . . . 194, 198
Cooling System . . . . . . . . . . . . . . . . . 317
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 427
Cruise Control . . . . . . . . . . . . . . . . . . 250 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Cruise Control, Adaptive . . . . . . . . 252
Cupholders . . . . . . . . . . . . . . . . . . . . . 128
Customer Assistance . . . . . . . . . . . 424 Offices . . . . . . . . . . . . . . . . . . . . . . . . 423 Customer Assistance (cont'd)
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 424
Customer Information
Publications OrderingInformation . . . . . . . . . . . . . . . . . . 431
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 421
D
Damage Repair, Collision . . . . . . . 428
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 434
OnStar . . . . . . . . . . . . . . . . . . . . . . . 434
Data Recorders, Event . . . . . . . . . 433
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 186
Defensive Driving . . . . . . . . . . . . . . . 204
Delayed Locking . . . . . . . . . . . . . . . . . 45
Diagnostics
Connected Services . . . . . . . . . . 446
Distracted Driving . . . . . . . . . . . . . . . 203
Dome Lamps . . . . . . . . . . . . . . . . . . . 189
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 162
Delayed Locking . . . . . . . . . . . . . . . . 45
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12460269) - 2019 - CRC - 9/11/18
Index 451
FluidAutomatic
Transmission . . . . . . . . . . . 313, 316
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 324
Four-Wheel Drive Transfer Case . . . . . . . . . . . . . . . 239
Power Steering . . . . . . . . . . . . . . . 323
Washer . . . . . . . . . . . . . . . . . . . . . . . 323
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 188 Bulb Replacement . . . . . . . . . . . . 334
Folding Mirrors . . . . . . . . . . . . . . . . . . 57
Forward Automatic Braking . . . . . 267
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 265
Four-Wheel Drive . . . . . . . . . . 239, 326
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 431
Front Axle . . . . . . . . . . . . . . . . . . . . . . 327
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . . 66
Heated and Ventilated . . . . . . . . . . 73
Front Turn Signal Lamps . . . . . . . 334
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 274
Economy Driving . . . . . . . . . . . . . . . 27 Fuel (cont'd)
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 277
Filling the Tank . . . . . . . . . . . . . . . 276
Foreign Countries . . . . . . . . . . . . 274
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 149
Low Fuel Warning Light . . . . . . . 161
Management, Active . . . . . . . . . . 229
Prohibited Fuels . . . . . . . . . . . . . . 274
Recommended . . . . . . . . . . . . . . . 273
Top Tier . . . . . . . . . . . . . . . . . . . . . . 273
Full-Size Spare Tire . . . . . . . . . . . . 380
Fuses Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 338
Fuses and Circuit Breakers . . . 337
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . 342, 345
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 347
G
Garage Door Opener . . . . . . . . . . . 180Programming . . . . . . . . . . . . . . . . . 180
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 331
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 151 Gauges (cont'd)
Engine Oil Pressure . . . . . . . . . . 150
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Odometer . . . . . . . . . . . . . . . . . . . . . 149
Speedometer . . . . . . . . . . . . . . . . . 149
Tachometer . . . . . . . . . . . . . . . . . . . 149
Trip Odometer . . . . . . . . . . . . . . . . 149
Voltmeter . . . . . . . . . . . . . . . . . . . . . 152
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . 144
General Information Service and Maintenance . . . . . 401
Towing . . . . . . . . . . . . . . . . . . . . . . . . 278
Vehicle Care . . . . . . . . . . . . . . . . . . 300
Glass Replacement . . . . . . . . . . . . . 331
Glove Box . . . . . . . . . . . . . . . . . . . . . . 128
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 425
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 333
Hazard Warning Flashers . . . . . . . 187
Head Restraints . . . . . . . . . . . . . . . . . 65
Head-up Display . . . . . . . . . . . . . . . . 167
Headlamps . . . . . . . . . . . . . . . . . . . . . 333
Aiming . . . . . . . . . . . . . . . . . . . . . . . . 332
Automatic . . . . . . . . . . . . . . . . . . . . . 186
Bulb Replacement . . . . . . . . . . . . 333

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12460269) - 2019 - CRC - 9/11/18
454 Index
Mirrors (cont'd)Folding . . . . . . . . . . . . . . . . . . . . . . . . . 57
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 58
Manual Rearview . . . . . . . . . . . . . . . 59
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Tilt in Reverse . . . . . . . . . . . . . . . . . . 59
Mirrors, Interior Rearview . . . . . . . . 59
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 357
N
Navigation
Connected Services . . . . . . . . . . 443
Net, Convenience . . . . . . . . . . . . . . 131
New Vehicle Break-In . . . . . . . . . . . 219
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 149
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 206
Driving . . . . . . . . . . . . . . . . . . . . . . . . 206
Recovery . . . . . . . . . . . . . . . . . . . . . 205
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 309
Engine Oil Life System . . . . . . . .311
Engine Oil Pressure Gauge . . . 150
Older Children, Restraints . . . . . . 107
Online Owner Center . . . . . . . . . . . 424
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 434 OnStar Additional
Information . . . . . . . . . . . . . . . . . . . . 437
OnStar Emergency . . . . . . . . . . . . . 436
OnStar Overview . . . . . . . . . . . . . . . 435
OnStar Security . . . . . . . . . . . . . . . . 437
Operation Fog Lamps . . . . . . . . . . . . . . . . . . . 188
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 139
Overheating, Engine . . . . . . . . . . . . 321
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 228
Shifting Out of . . . . . . . . . . . . . . . . 229
Park Assist . . . . . . . . . . . . . . . . . . . . . 261
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 245
Brake and P (Park)Mechanism Check . . . . . . . . . . 329
Extended . . . . . . . . . . . . . . . . . . . . . 230
Over Things That Burn . . . . . . . 229
Parking or Backing Assistance Systems . . . . . . . . . . 261
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 154
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Passenger Sensing System . . . . 100
Perchlorate Materials
Requirements, California . . . . . . 301
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 172
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 45
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Outlets . . . . . . . . . . . . . . . . . . . . . . . 139
Protection, Battery . . . . . . . . . . . . 191
Retained Accessory (RAP) . . . 227
Seat Adjustment . . . . . . . . . . . . . . . . 67
Steering Fluid . . . . . . . . . . . . . . . . . 323
Windows . . . . . . . . . . . . . . . . . . . . . . . 60
Power Assist Steps . . . . . . . . . . . . . . 52
Pregnancy, Using Seat Belts . . . . 91
Privacy Vehicle Data Recording . . . . . . . 433
Program Courtesy Transportation . . . . . . 427
Prohibited Fuels . . . . . . . . . . . . . . . . 274
Proposition
65 Warning,
California . . . . . . . . . . . .301, 326, 381, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 431