2019 CHEVROLET SILVERADO emergency towing

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
334 Vehicle Care
3. When it is safe to do so, pull offthe road, shift to P (Park) or
N (Neutral) and let the
engine idle.
If the temperature overheat gauge is
no longer in the overheat zone or an
overheat warning no longer
displays, the vehicle can be driven.
Continue to drive the vehicle slowly
for about 10 minutes. Keep a safe
vehicle distance from the vehicle in
front. If the warning does not come
back on, continue to drive normally
and have the cooling system
checked for proper fill and function.
If the warning continues, pull over,
stop, and park the vehicle
right away.
If there is still no sign of steam and
the vehicle is equipped with an
engine driven cooling fan, push
down the accelerator until the
engine speed is about twice as fast
as normal idle speed for at least
five minutes while the vehicle is
parked. If the warning is still there,
turn off the engine and get everyone
out of the vehicle until it cools down. If there is no sign of steam, idle the
engine for five minutes while
parked. If the warning is still
displayed, turn off the engine until it
cools down.
Overheated Engine
Protection
Operating Mode
If an overheated engine condition
exists and the ENGINE POWER IS
REDUCED message displays, an
overheat protection mode which
alternates firing groups of cylinders
helps to prevent engine damage. In
this mode, a loss in power and
engine performance will be noticed.
This operating mode allows the
vehicle to be driven to a safe place
in an emergency. Driving extended
distances and/or towing a trailer in
the overheat protection mode
should be avoided.
Caution
After driving in the overheated
engine protection operating
mode, the engine oil will be
severely degraded. Any repairs
performed before the engine is
cool may cause engine damage.
Allow the engine to cool before
attempting any repair. Repair the
cause of coolant loss, change the
oil, and reset the oil life system.
See
Engine Oil 0322.
Engine Fan
The vehicle has electric cooling
fan(s). The fans may be heard
spinning at low speed during most
everyday driving. The fans may turn
off if no cooling is required. Under
heavy vehicle loading, trailer towing,
high outside temperatures,
or operation of the air conditioning
system, the fans may change to
high speed and an increase in fan
noise may be heard. This is normal
and indicates that the cooling
system is functioning properly. The

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
440 Customer Information
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
.
Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Customer Information 443
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
439.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
464 Index
Door (cont'd)Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Power Locks . . . . . . . . . . . . . . . . . . . . 46
Drive Belt Routing, Engine . . . . . . 434
Driver Assistance Systems . . . . . 254
Driver Information
Center (DIC) . . . . . . . . . . . . . 160, 161
Driver Mode Control . . . . . . . . . . . . 247
Driver Mode Control Light . . . . . . 157
Driving Assistance Systems . . . . . . . . . . 261
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 277
Defensive . . . . . . . . . . . . . . . . . . . . . 199
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 199
For Better Fuel Economy . . . . . . . 30
Hill and Mountain Roads . . . . . . 207
If the Vehicle is Stuck . . . . . . . . . 209
Loss of Control . . . . . . . . . . . . . . . 201
Off-Road . . . . . . . . . . . . . . . . . . . . . 201
Off-Road Recovery . . . . . . . . . . . 200
Vehicle Load Limits . . . . . . . . . . . 210
Wet Roads . . . . . . . . . . . . . . . . . . . 206
Winter . . . . . . . . . . . . . . . . . . . . . . . . 207
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 191E
E85 or FlexFuel . . . . . . . . . . . . . . . . 273
Electric Parking Brake . . . . . . . . . . 242
Electric Parking Brake Light . . . . 153
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 307
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 352
Fuses and Circuit Breakers . . . 351
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 355, 358
Overload . . . . . . . . . . . . . . . . . . . . . 351
Electronic Stability Control
(ESC) Off Light . . . . . . . . . . . . . . . . 156
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 450
Engine Air Cleaner/Filter . . . . . . . . . . . . . 327
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 150
Compartment Overview . . . . . . . 317
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 146
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 156
Cooling System . . . . . . . . . . . . . . . 328
Drive Belt Routing . . . . . . . . . . . . 434 Engine (cont'd)
Exhaust . . . . . . . . . . . . . . . . . . . . . . 229
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Heater . . . . . . . . . . . . . . . . . . . . . . . . 224
Oil Life System . . . . . . . . . . . . . . . 324
Oil Pressure Gauge . . . . . . . . . . 145
Oil Pressure Light . . . . . . . . . . . . 158
Overheated Protection
Operating Mode . . . . . . . . . . . . . 334
Overheating . . . . . . . . . . . . . . . . . . 332
Power Messages . . . . . . . . . . . . . 168
Running While Parked . . . . . . . . 229
Starting . . . . . . . . . . . . . . . . . . . . . . . 222
Engine Air Filter Life System . . . . 326
Entry Lighting . . . . . . . . . . . . . . . . . . . 185
Equipment, Towing . . . . . . . . . . . . . 286
Event Data Recorders . . . . . . . . . . 447
Exit Lighting . . . . . . . . . . . . . . . . . . . . 185
Extended Parking . . . . . . . . . . . . . . . 228
Extender, Seat Belt . . . . . . . . . . . . . . 84
Exterior Cargo Lamps . . . . . . . . . . 183
Exterior Lamp Controls . . . . . . . . . 177
Exterior Lamps Off Reminder . . . 179
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 187