2019 CHEVROLET SILVERADO service and maintenance

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
438 Customer Information
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 431.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Customer Information 439
.Download owner ’s manuals.
. Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935. General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle .
Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
444 Customer Information
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 091.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
460 Connected Services
Make a Call1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.” 2. Say
“My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
If equipped, press
=and touch
Account Services to view the
number of remaining minutes,
available Wi-Fi data, and other
account information.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Index 465
F
FanEngine . . . . . . . . . . . . . . . . . . . . . . . . 334
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . 13
Filter, Engine Air Cleaner . . . . . . . . . . . 327
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 180
Flashers, Hazard Warning . . . . . . 181
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 385 Changing . . . . . . . . . . . . . . . . . . . . . 387
FlexFuel E85 . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Floor Console Storage . . . . . . . . . . 127
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 413
Fluid
Automatic Transmission . . . . . . 326
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 337
Four-Wheel DriveTransfer Case . . . . . . . . . . . . . . . 236
Washer . . . . . . . . . . . . . . . . . . . . . . . 335
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 182
Folding Mirrors . . . . . . . . . . . . . . . . . . 56
Forward Automatic Braking . . . . . 264
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 261
Four-Wheel Drive . . . . . . . . . . 236, 341
Four-Wheel-Drive Light . . . . . . . . . 154 Frequency Statement
Radio . . . . . . . . . . . . . . . . . . . . . . . . . 445
Front Axle . . . . . . . . . . . . . . . . . . . . . . 341
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . 265
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 69
Heated and Ventilated . . . . . . . . . . 75
Fuel
Additives . . . . . . . . . . . . . . . . . . . . . 273
Economy Driving . . . . . . . . . . . . . . . 30
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 276
Filling the Tank . . . . . . . . . . . . . . . 274
Foreign Countries . . . . . . . . . . . . 273
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 144
Low Fuel Warning Light . . . . . . . 158
Management, Active . . . . . . . . . . 228
Prohibited Fuels . . . . . . . . . . . . . . 273
Recommended . . . . . . . . . . . . . . . 272
Top Tier . . . . . . . . . . . . . . . . . . . . . . 272
Full-Size Spare Tire . . . . . . . . . . . . 395
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 352
Fuses and Circuit Breakers . . . 351 Fuses (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . 355, 358
G
Garage Door Opener . . . . . . . . . . . 173Programming . . . . . . . . . . . . . . . . . 173
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 346
Gauges Engine Coolant
Temperature . . . . . . . . . . . . . . . . 146
Engine Oil Pressure . . . . . . . . . . 145
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Odometer . . . . . . . . . . . . . . . . . . . . . 144
Speedometer . . . . . . . . . . . . . . . . . 143
Tachometer . . . . . . . . . . . . . . . . . . . 144
Trip Odometer . . . . . . . . . . . . . . . . 144
Voltmeter . . . . . . . . . . . . . . . . . . . . . 147
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 138
General Information Service and Maintenance . . . . . 415
Towing . . . . . . . . . . . . . . . . . . . . . . . . 277
Vehicle Care . . . . . . . . . . . . . . . . . . 313
Glass Replacement . . . . . . . . . . . . . 346
Glove Box . . . . . . . . . . . . . . . . . . . . . . 125
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 439

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Index 467
Lane Keep Assist Light . . . . . . . . . 154
Lap-Shoulder Belt . . . . . . . . . . . . . . . 82
LATCH SystemReplacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . .117
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . 106
LED Lighting . . . . . . . . . . . . . . . . . . . . 348
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 185
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Illumination Control . . . . . . . . . . . 184
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Task . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Lights Airbag Readiness . . . . . . . . . . . . . 148
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 153
Brake System Warning . . . . . . . 152
Charging System . . . . . . . . . . . . . 149
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 150
Cruise Control . . . . . . . . . . . . . . . . 159
Door Ajar . . . . . . . . . . . . . . . . . . . . . 159
Driver Mode Control . . . . . . . . . . 157
Electric Parking Brake . . . . . . . . 153
Electronic Stability Control (ESC), Off . . . . . . . . . . . . . . . . . . . 156 Lights (cont'd)
Engine Coolant
Temperature Warning . . . . . . . 156
Engine Oil Pressure . . . . . . . . . . 158
Flash-to-Pass . . . . . . . . . . . . . . . . . 180
Four-Wheel-Drive . . . . . . . . . . . . . 154
Front Fog Lamp . . . . . . . . . . . . . . 159
High-Beam On . . . . . . . . . . . . . . . . 158
High/Low Beam Changer . . . . . 179
Hill Descent Control . . . . . . . . . . 154
Lane Keep Assist . . . . . . . . . . . . . 154
Low Fuel Warning . . . . . . . . . . . . 158
Seat Belt Reminders . . . . . . . . . . 147
Security . . . . . . . . . . . . . . . . . . . . . . 158
Service Electric Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . 153
Tire Pressure . . . . . . . . . . . . . . . . . 157
Tow/Haul Mode . . . . . . . . . . . . . . . 154
Traction Off . . . . . . . . . . . . . . . . . . . 155
Limited-Slip Differential . . . . . . . . . 251
Locking Rear Axle . . . . . . . . . . . . . . 251
Locks Automatic Door . . . . . . . . . . . . . . . . . 47
Delayed Locking . . . . . . . . . . . . . . . . 46
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Lockout Protection . . . . . . . . . . . . . . 47
Power Door . . . . . . . . . . . . . . . . . . . . . 46
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Loss of Control . . . . . . . . . . . . . . . . . 201
Low Fuel Warning Light . . . . . . . . . 158
Low-Profile Tires . . . . . . . . . . . . . . . . 362
Lower Anchors and Tethers
for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . 106
Lumbar Adjustment . . . . . . . . . . . . . . 71
Front Seats . . . . . . . . . . . . . . . . . . . . . 71
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 430
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 424
Maintenance Schedule . . . . . . . . . 417 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 427
Transfer Case . . . . . . . . . . . . . . . . 236
Malfunction Indicator Lamp . . . . . 150
Manual Mirrors . . . . . . . . . . . . . . . . . . 56
Manual Mode . . . . . . . . . . . . . . . . . . . 233
Manual Windows . . . . . . . . . . . . . . . . 62
Memory Features . . . . . . . . . . . . . . . . 13
Memory Seats . . . . . . . . . . . . . . . . . . . 73
Messages Engine Power . . . . . . . . . . . . . . . . 168
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 167
Vehicle Speed . . . . . . . . . . . . . . . . 168

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
470 Index
Safety Defects Reporting (cont'd)U.S. Government . . . . . . . . . . . . . 445
Safety Locks . . . . . . . . . . . . . . . . . . . . . 47
Safety System Check . . . . . . . . . . . . 84
Scheduling Appointments . . . . . . . 441
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 79 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Extender . . . . . . . . . . . . . . . . . . . . . . . . 84
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 80
Lap-Shoulder Belt . . . . . . . . . . . . . . 82
Reminders . . . . . . . . . . . . . . . . . . . . 147
Replacing after a Crash . . . . . . . . 85
Use During Pregnancy . . . . . . . . . . 84
Seats Adjustment, Front . . . . . . . . . . . . . . . 69
Center Seat . . . . . . . . . . . . . . . . . . . . 70
Head Restraints . . . . . . . . . . . . . . . . 68
Heated and Ventilated Front . . . . 75
Heated, Rear . . . . . . . . . . . . . . . . . . . 78
Lumbar Adjustment, Front . . . . . . 71
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 73
Power Adjustment, Front . . . . . . . 70
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Reclining Seatbacks . . . . . . . . . . . . 71
Underseat Storage . . . . . . . . . . . 126
Securing Child Restraints . . . . . . . . . . . 117, 121, 124 Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 158
OnStar . . . . . . . . . . . . . . . . . . . . . . . 451
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 53
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 53
Service . . . . . . . . . . . . . . . . . . . . . . . . . 196 Accessories and
Modifications . . . . . . . . . . . . . . . . 314
Climate Control System . . . . . . . 189
Doing Your Own Work . . . . . . . . 315
Maintenance Records . . . . . . . . 430
Maintenance, General Information . . . . . . . . . . . . . . . . . . 415
Parts Identification Label . . . . . 431
Scheduling Appointments . . . . . 441
Service Electric Parking
Brake Light . . . . . . . . . . . . . . . . . . . . 153
Services Special Application . . . . . . . . . . . 423
Servicing the Airbag . . . . . . . . . . . . . 96
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 226
Out of Park . . . . . . . . . . . . . . . . . . . 227
Side Blind Zone Alert (SBZA) . . . 267
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 182
Snow Plow . . . . . . . . . . . . . . . . . . . . . 308
Special Application Services . . . . 423 Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 432
Speedometer . . . . . . . . . . . . . . . . . . . 143
Start Assist, Hill . . . . . . . . . . . . . . . . . 244
Start Vehicle, Remote . . . . . . . . . . . 44
Starter Switch Check . . . . . . . . . . . 344
Starting the Engine . . . . . . . . . . . . . 222
Steering . . . . . . . . . . . . . . . . . . . . . . . . 200 Heated Wheel . . . . . . . . . . . . . . . . 132
Wheel Adjustment . . . . . . . . . . . . 131
Wheel Controls . . . . . . . . . . . . . . . 132
Steps Power Assist . . . . . . . . . . . . . . . . . . . 52
Stop/Start System . . . . . . . . . . . . . . 223
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 349
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Storage Areas Center Console . . . . . . . . . . . . . . . 126
Floor Console . . . . . . . . . . . . . . . . 127
Glove Box . . . . . . . . . . . . . . . . . . . . 125
Underseat . . . . . . . . . . . . . . . . . . . . 126
Storage Compartments . . . . . . . . . 125
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 209
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 64