2019 CHEVROLET LOW CAB FORWARD phone

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
364 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 364
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 365
Customer Assistance for Text Telephone (TTY) Users . . . . . 365
Online Owner Center . . . . . . . . . 365
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 366
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 367
Scheduling Service Appointments . . . . . . . . . . . . . . . 367
Collision Damage Repair . . . . . 368
Publication Ordering Information . . . . . . . . . . . . . . . . . . 370
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 370
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 371 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 371
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 372
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the Chevrolet chassis,
or upfitted rear body will be resolved
by your dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
Customer Information 365
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help call the Chevrolet
Customer Assistance Center at
1-800-862-4389.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Your name, address, and
daytime phone number.
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, and on the VIN plate or the
Vehicle Certification and
Greenhouse Gas (GHG)
Emissions Plate in the cab of the
vehicle.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
. Nature of the problem. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-862-4389
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-899-1327
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438.
Online Owner Center
Online Owner Experience
(U.S.) www.my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
366 Customer Information
G:View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 353.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See www.my.chevrolet.com to
register your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner ’s manuals.
. Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
Customer Information 367
Roadside Assistance
Program
Call 1-888-899-1327. (Text
Telephone (TTY): 1-888-889-2438.)
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
Anyone driving the vehicle is
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
Customer Information 369
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
367.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number. .
Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
374 Index
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 263Antilock . . . . . . . . . . . . . . . . . . . . . . . 216
Exhaust Light . . . . . . . . . . . . . . . . . . . 77
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Parking . . . . . . . . . . . . . . . . . . . . . . . 220
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 143
Break-In, New Vehicle . . . . . . . . . . 165
Bulb Replacement Headlamp Aiming . . . . . . . . . . . . . 277
Headlamps . . . . . . . . . . . . . . . . . . . 277
Headlamps and Front TurnSignal . . . . . . . . . . . . . . . . . . . . . . . 280
Interior Lamps . . . . . . . . . . . . . . . . 287
License Plate Lamps . . . . . . . . . 286
Roofmarker Lamps . . . . . . . . . . . 284
Sidemarker Lamps . . . . . . . . . . . 284
Taillamps, Turn Signal, Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 286
Buzzers, Warning . . . . . . . . . . . . . . . . 91
C
Cab Tilting . . . . . . . . . . . . . . . . . . . . . . 243
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . 240 California
Proposition
65 Warning . . . . . . . . . .240, 269, 311,
Back Cover
Capacities and Specifications . . . . . . . . . . . . . . . . . 357
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 177
Winter Driving . . . . . . . . . . . . . . . . 151
Cargo Lamp . . . . . . . . . . . . . . . . . . . . . 96
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . 102
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . 73
Child Restraints
Systems . . . . . . . . . . . . . . . . . . . . . . . . 51
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 317
Interior Care . . . . . . . . . . . . . . . . . . 323
Climate Control Systems . . . . . . . 131
Air Conditioning . . . . . . . . . . . . . . 131
Heating . . . . . . . . . . . . . . . . . . . . . . . 131
Cluster, Instrument . . . . . . . . . . . . . . 69
Cold Weather Operation . . . . . . . . 230
Collision Damage Repair . . . . . . . 368
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 54 Control of a Vehicle . . . . . . . . . . . . . 139
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . 253
Engine Temperature Gauge . . . . 72
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 131
Cornering Lamps . . . . . . . . . . . . . . . . 95
Cover Engine . . . . . . . . . . . . . . . . . . . . . . . . 245
Covers Winter . . . . . . . . . . . . . . . . . . . . . . . . 172
Cruise Control . . . . . . . . . . . . . . . . . . 223
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Cupholders . . . . . . . . . . . . . . . . . . . . . . 56
Customer Assistance . . . . . . . . . . . 365 Offices . . . . . . . . . . . . . . . . . . . . . . . . 365
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 365
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 370
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 364
D
Damage Repair, Collision . . . . . . . 368
Danger, Warning, and Caution . . . . 3
Daytime Running Lamps (DRL)Indicator Light . . . . . . . . . . . . . . . . . . 81

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
378 Index
PhoneBluetooth . . . . . . . . . . . . . . . . . . . . . 121
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 33
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 67
Reduced Engine Light . . . . . . . . . . 81
Steering Fluid . . . . . . . . . . . . . . . . . 262
Windows . . . . . . . . . . . . . . . . . . . . . . . 35
Power Take-Off (PTO) . . . . . . . . . . 237
Pregnancy, Using Seat Belts . . . . 47
Privacy
Vehicle Data Recording . . . . . . . 372
Proposition 65 Warning,
California . . . . . . . . . . . .240, 269, 311,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 370
R
Radio Frequency Statement . . . . 370
Radio Reception . . . . . . . . . . . . . . . . 101
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . . . 97 Rear Axle . . . . . . . . . . . . . . . . . . 271, 272
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 42
Rear Storage . . . . . . . . . . . . . . . . . . . . 57
Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . 349
Reduced Engine Power Light . . . . 81
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 366
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 26
Replacement Parts
Maintenance . . . . . . . . . . . . . . . . . . 351
Reporting Safety Defects General Motors . . . . . . . . . . . . . . . 371
U.S. Government . . . . . . . . . . . . . 371
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 149
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 367
Roofmarker Lamps . . . . . . . . . . . . . 284
Rotation, Tires . . . . . . . . . . . . . . . . . . 307
Routing, Engine Drive Belt . . . . . . 363
Running out of Fuel . . . . . . . . . . . . . 233
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 179
S
Safety Defects Reporting
General Motors . . . . . . . . . . . . . . . 371
U.S. Government . . . . . . . . . . . . . 371
Safety System Check . . . . . . . . . . . . 49
Scheduling Appointments . . . . . . . 367
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 43
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Extender . . . . . . . . . . . . . . . . . . . . . . . . 49
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . . 48
Reminders . . . . . . . . . . . . . . . . . . . . . . 72
Three-Point . . . . . . . . . . . . . . . . . . . . . 45
Use During Pregnancy . . . . . . . . . . 47
Seats
Position, Front . . . . . . . . . . . . . . . . . . 38
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Security Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 33
Selector Lever . . . . . . . . . . . . . . . . . . 214
Service . . . . . . . . . . . . . . . . . . . . . . . . . 136
Accessories andModifications . . . . . . . . . . . . . . . . 240
Climate Control System . . . . . . . 131
Doing Your Own Work . . . . . . . . 241
Scheduling Appointments . . . . . 367
Transmission Warning Light . . . . 77
Vehicle Soon Light . . . . . . . . . . . . . . 74

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
Index 379
Shift Lock Control FunctionCheck, Automatic
Transmission . . . . . . . . . . . . . . . . . . 274
Shopping Bag Hooks . . . . . . . . . . . . 57
Sidemarker Lamps . . . . . . . . . . . . . 284
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . . 94
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 357
Speedometer . . . . . . . . . . . . . . . . . . . . 70
Starting and Stopping the Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 168
Steering . . . . . . . . . . . . . . . . . . . . . . . . 149 Fluid, Power . . . . . . . . . . . . . . . . . . 262
Wheel Adjustment . . . . . . . . . . . . . . 65
Stoplamps and Back-up Lamps
Bulb Replacement . . . . . . . . . . . . 286
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Storage Areas Glove Box . . . . . . . . . . . . . . . . . . . . . . 55
Information on Loading the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 58
Instrument Panel . . . . . . . . . . . . . . . 55
Storage Compartments . . . . . . . . . . 54
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 153 Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 37
System
Noise Control . . . . . . . . . . . . . . . . . 272
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 71
TaillampsBulb Replacement . . . . . . . . . . . . 286
Temperature, Operating . . . . . . . . 171
Text Telephone (TTY) Users . . . . 365
Three-Point Seat Belt . . . . . . . . . . . . 45
Tires If a Tire Goes Flat . . . . . . . . . . . . 310
Pressure . . . . . . . . . . . . . . . . . . . . . . 307
Rotation . . . . . . . . . . . . . . . . . . . . . . 307
Tires and Wheels . . . . . . . . . . . . . . . 295
Towing Vehicle . . . . . . . . . . . . . . . . . . . . . . . 315
Trademarks and License Agreements . . . . . . . . . . . . . . . . . . . 129
Transmission
Automatic . . . . . . . . . . . . . . . . . . . . . 205
Fluid, Automatic . . . . . . . . . . . . . . 251
Overdrive Off, Automatic . . . . . . 215
Service Warning Light . . . . . . . . . . 77
Trip Odometer . . . . . . . . . . . . . . . . . . . 70 Turn and Lane-Change
Signals . . . . . . . . . . . . . . . . . . . . . . . . . 94
Turn Signal Bulb Replacement . . . . . . . . . . . . 286U
USB Port . . . . . . . . . . . . . . . . . . . . . . . 109
Using This Manual . . . . . . . . . . . . . . . . 3
V
VehicleControl . . . . . . . . . . . . . . . . . . . . . . . 139
Getting In and Out . . . . . . . . . . . . . . 29
Identification Number (VIN) . . . 353
Messages . . . . . . . . . . . . . . . . . . . . . . 86
Security . . . . . . . . . . . . . . . . . . . . . . . . 33
Service Soon Light . . . . . . . . . . . . . 74
Starting and Stopping . . . . . . . . . 168
Towing . . . . . . . . . . . . . . . . . . . . . . . . 315
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 307
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . 372
Ventilation, Air . . . . . . . . . . . . . . . . . . 134
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 37