
Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
OnStar 331
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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334 OnStar
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
2019 - crc - 8/27/18
OnStar 335
OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION
WITH THE SOFTWARE OR THE
USE OR OTHER DEALINGS IN
THE SOFTWARE.
Except as contained in this notice,
the name of a copyright holder shall
not be used in advertising or
otherwise to promote the sale, use
or other dealings in this Software
without prior written authorization of
the copyright holder.
unzip:
This is version 2005-Feb-10 of the
Info-ZIP copyright and license. The
definitive version of this document
should be available at ftp://
ftp.info-zip.org/pub/infozip/
license.html indefinitely.
Copyright (c) 1990-2005 Info-ZIP. All
rights reserved.
For the purposes of this copyright
and license,“Info-ZIP”is defined as
the following set of individuals:
Mark Adler, John Bush, Karl Davis,
Harald Denker, Jean-Michel Dubois,
Jean-loup Gailly, Hunter Goatley, Ed Gordon, Ian Gorman, Chris
Herborth, Dirk Haase, Greg Hartwig,
Robert Heath, Jonathan Hudson,
Paul Kienitz, David Kirschbaum,
Johnny Lee, Onno van der Linden,
Igor Mandrichenko, Steve P. Miller,
Sergio Monesi, Keith Owens,
George Petrov, Greg Roelofs, Kai
Uwe Rommel, Steve Salisbury,
Dave Smith, Steven M. Schweda,
Christian Spieler, Cosmin Truta,
Antoine Verheijen, Paul von Behren,
Rich Wales, Mike White.
This software is provided
“as is,”
without warranty of any kind,
express or implied. In no event shall
Info-ZIP or its contributors be held
liable for any direct, indirect,
incidental, special or consequential
damages arising out of the use of or
inability to use this software.
Permission is granted to anyone to
use this software for any purpose,
including commercial applications,
and to alter it and redistribute it
freely, subject to the following
restrictions: 1. Redistributions of source code
must retain the above copyright
notice, definition, disclaimer,
and this list of conditions.
2. Redistributions in binary form (compiled executables) must
reproduce the above copyright
notice, definition, disclaimer,
and this list of conditions in
documentation and/or other
materials provided with the
distribution. The sole exception
to this condition is redistribution
of a standard UnZipSFX binary
(including SFXWiz) as part of a
self-extracting archive; that is
permitted without inclusion of
this license, as long as the
normal SFX banner has not
been removed from the binary
or disabled.
3. Altered versions–including, but not limited to, ports to new
operating systems, existing
ports with new graphical
interfaces, and dynamic,
shared, or static library
versions–must be plainly
marked as such and must not

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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338 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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Index 341
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 223
Accessory Power . . . . . . . . . . . . . . . 177
Adaptive Cruise Control . . . . . . . . 190
Add-On Electrical Equipment . . . 219
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 331
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 306
Adjustments Lumbar, Front Seats . . . . . . . . . . . . 56
Air Cleaner/Filter, Engine . . . . . . . 232
Air Conditioning . . . . . . . . . . . 152, 155
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 160
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 159
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 82
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 75
Passenger Sensing System . . . . 77
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 75
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . . 76
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 74 Airbag System (cont'd)
Where Are the Airbags? . . . . . . . . 73
Airbags Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 82
Passenger Status Indicator . . . 120
Readiness Light . . . . . . . . . . . . . . 120
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 81
System Check . . . . . . . . . . . . . . . . . . 71
Alarm Vehicle Security . . . . . . . . . . . . . . . . 41
Alert Lane Change . . . . . . . . . . . . . . . . . 204
Side Blind Zone (SBZA) . . . . . . 204
All-Season Tires . . . . . . . . . . . . . . . . 257
Antilock Brake System (ABS) . . . 183 Warning Light . . . . . . . . . . . . . . . . . 125
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 289
Interior . . . . . . . . . . . . . . . . . . . . . . . . 294
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 319
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . . . 201
Assistance Systems for Parking and Backing . . . . . . . . . . 198

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-12146115) -
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342 Index
Auto StopStop/Start System . . . . . . . . . . . . 175
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . 44
Door Locks . . . . . . . . . . . . . . . . . . . . . 38
Forward Braking . . . . . . . . . . . . . . 203
Headlamp System . . . . . . . . . . . . 146
Transmission . . . . . . . . . . . . . . . . . 180
Transmission Fluid . . . . . . . . . . . 231
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . 182
Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 243
B
BatteryExterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 150
Load Management . . . . . . . . . . . . 149
Power Protection . . . . . . . . . . . . . 150
Battery - North America . . . . 241, 284
Blade Replacement, Wiper . . . . . 243
Brake
Parking, Electric . . . . . . . . . . . . . . 184
System Warning Light . . . . . . . . 123
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Antilock . . . . . . . . . . . . . . . . . . . . . . . 183
Assist . . . . . . . . . . . . . . . . . . . . . . . . . 185 Brakes (cont'd)
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Braking . . . . . . . . . . . . . . . . . . . . . . . . . 163 Automatic Forward . . . . . . . . . . . 203
Break-In, New Vehicle . . . . . . . . . . 172
Bulb Replacement Halogen Bulbs . . . . . . . . . . . . . . . . 246
Headlamp Aiming . . . . . . . . . . . . . 246
Headlamps . . . . . . . . . . . . . . . . . . . 246
Headlamps, Front TurnSignal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 247
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 246
License Plate Lamps . . . . . . . . . 249
Taillamps, Turn Signal, Stoplamps, and Back-up
Lamps . . . . . . . . . . . . . . . . . . . . . . 248
Buying New Tires . . . . . . . . . . . . . . . 272
C
Calibration . . . . . . . . . . . . . . . . . . . . . . 109
California Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 223 California
Proposition
65 Warning . . . . . . . . . .222, 241, 284,
Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 313
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 179
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Winter Driving . . . . . . . . . . . . . . . . 167
Cargo Management System . . . . . . . . . 104
Caution, Danger, and Warning . . . . 2
Center Console Storage . . . . . . . . 103
Chains, Tire . . . . . . . . . . . . . . . . . . . . 276
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . . 111
Charging System Light . . . . . . . . . 121
Check Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 122
Child Restraints Infants and Young Children . . . . . 85
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 90
Older Children . . . . . . . . . . . . . . . . . . 83
Securing . . . . . . . . . . . . . . . . . . . . 97, 99

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346 Index
IndicatorVehicle Ahead . . . . . . . . . . . . . . . . 125
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 85
Information Publication Ordering . . . . . . . . . . 324
Infotainment . . . . . . . . . . . . . . . . . . . . 151
Infotainment System . . . . . . . . . . . . 328
Instrument Cluster . . . . . . . . . . . . . . 114
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . 102
Interior Rearview Mirrors . . . . . . . . . 45
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 284
K
Keyless Entry
Remote (RKE) System . . . . . . . . . 28
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
L
Labeling, Tire Sidewall . . . . . . . . . . 259
Lamps
Courtesy . . . . . . . . . . . . . . . . . . . . . . 147
Daytime Running (DRL) . . . . . . 145
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 148 Lamps (cont'd)
Exterior Controls . . . . . . . . . . . . . . 144
Exterior Lamps Off
Reminder . . . . . . . . . . . . . . . . . . . 145
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 150
License Plate . . . . . . . . . . . . . . . . . 249
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 122
On Reminder . . . . . . . . . . . . . . . . . 128
Reading . . . . . . . . . . . . . . . . . . . . . . 148
Lane Change Alert (LCA) . . . . . . . 204
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 206
Lane Departure Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Lap-Shoulder Belt . . . . . . . . . . . . . . . 66
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 96
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 90
LED Lighting . . . . . . . . . . . . . . . . . . . . 246
Lighting
Entry . . . . . . . . . . . . . . . . . . . . . . . . . 149
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Illumination Control . . . . . . . . . . . 147
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 246 Lights
Airbag Readiness . . . . . . . . . . . . . 120
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 125
Brake System Warning . . . . . . . 123
Charging System . . . . . . . . . . . . . 121
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 122
Cruise Control . . . . . . . . . . . . . . . . 128
Door Ajar . . . . . . . . . . . . . . . . . . . . . 129
Electric Parking Brake . . . . . . . . 124
Engine Oil Pressure . . . . . . . . . . 127
Flash-to-Pass . . . . . . . . . . . . . . . . . 145
High-Beam On . . . . . . . . . . . . . . . . 128
High/Low Beam Changer . . . . . 145
Lane Departure Warning . . . . . . 125
Low Fuel Warning . . . . . . . . . . . . 127
Seat Belt Reminders . . . . . . . . . . .119
Security . . . . . . . . . . . . . . . . . . . . . . 128
Service Electric Parking Brake . . . . . . . . . . . . . . . . . . . . . . . 124
StabiliTrak OFF . . . . . . . . . . . . . . . 126
Tire Pressure . . . . . . . . . . . . . . . . . 127
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . 126
Traction Off . . . . . . . . . . . . . . . . . . . 126
Locks Automatic Door . . . . . . . . . . . . . . . . . 38

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Index 347
Locks (cont'd)Delayed Locking . . . . . . . . . . . . . . . . 38
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Lockout Protection . . . . . . . . . . . . . . 38
Power Door . . . . . . . . . . . . . . . . . . . . . 38
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Loss of Control . . . . . . . . . . . . . . . . . 165
Low Fuel Warning Light . . . . . . . . . 127
Low-Profile Tires . . . . . . . . . . . . . . . . 258
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 90
Lumbar Adjustment . . . . . . . . . . . . . . 56 Front Seats . . . . . . . . . . . . . . . . . . . . . 56
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . .311
Maintenance and Care
Additional . . . . . . . . . . . . . . . . . . . . . 306
Maintenance Schedule . . . . . . . . . 301 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 309
Malfunction Indicator Lamp . . . . . 122
Manual Mode . . . . . . . . . . . . . . . . . . . 182
Memory Features . . . . . . . . . . . . . . . . 12
Memory Seats . . . . . . . . . . . . . . . . . . . 57 Messages
Engine Power . . . . . . . . . . . . . . . . 132
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 131
Vehicle Speed . . . . . . . . . . . . . . . . 132
Mirrors Automatic Dimming . . . . . . . . . . . . . 44
Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . . . 45
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 43
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 44
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 44
Manual Rearview . . . . . . . . . . . . . . . 45
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Tilt in Reverse . . . . . . . . . . . . . . . . . . 44
Mirrors, Interior Rearview . . . . . . . . 45
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 266
N
NavigationConnected Services . . . . . . . . . . 337
Net, Convenience . . . . . . . . . . . . . . 105
New Vehicle Break-In . . . . . . . . . . . 172
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 117 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 164 Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 228
Engine Oil Life System . . . . . . . 230
Pressure Light . . . . . . . . . . . . . . . . 127
Older Children, Restraints . . . . . . . 83
Online Owner Center . . . . . . . . . . . 318
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 328
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 331
OnStar Emergency . . . . . . . . . . . . . 330
OnStar Overview . . . . . . . . . . . . . . . 329
OnStar Security . . . . . . . . . . . . . . . . 331
Operating Mode Overheated EngineProtection . . . . . . . . . . . . . . . . . . . 238
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . 109
Overheated Engine Protection Operating Mode . . . . 238
Overheating, Engine . . . . . . . . . . . . 237
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 177
Shifting Out of . . . . . . . . . . . . . . . . 178
Park Assist . . . . . . . . . . . . . . . . . . . . . 198