2019 CHEVROLET EXPRESS airbag

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
344 Customer Information
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0339.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle Choose a reputable repair facility
that uses quality replacement parts.
See
“Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 065.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Customer Information 347
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0811.
In other Central America and
Caribbean Countries, call
52-722-236-0680.Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Index 361
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 230
Accessory Power . . . . . . . . . . . . . . . 180
Add-On Electrical Equipment . . . 227
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 351
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 324
Air Cleaner/Filter, Engine . . . . . . . 242
Air Conditioning . . . . . . . . . . . 159, 161
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 164
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 71
How Does an Airbag
Restrain? . . . . . . . . . . . . . . . . . . . . . 65
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 65
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 65
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 64
Where Are the Airbags? . . . . . . . . 62
Airbags
Adding Equipment to theVehicle . . . . . . . . . . . . . . . . . . . . . . . . 70
Light On-Off . . . . . . . . . . . . . . . . . . 106
On-Off Light . . . . . . . . . . . . . . . . . . 106 Airbags (cont'd)
On-Off Switch . . . . . . . . . . . . . . . . . . 67
Readiness Light . . . . . . . . . . . . . . 105
Servicing Airbag-Equipped
Vehicles . . . . . . . . . . . . . . . . . . . . . . . 70
System Check . . . . . . . . . . . . . . . . . . 60
Alarm Vehicle Security . . . . . . . . . . . . . . . . 36
Alert
Side Blind Zone (SBZA) . . . . . . 202
All-Season Tires . . . . . . . . . . . . . . . . 271
AM-FM Radio . . . . . . . . . . . . . . . . . . . 138
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . 141
Antilock Brake System (ABS) . . . 190 Warning Light . . . . . . . . . . . . . . . . . .110
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 308
Interior . . . . . . . . . . . . . . . . . . . . . . . . 313
Ashtrays . . . . . . . . . . . . . . . . . . . . . . . . 100
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 339
Audio
Theft-Deterrent Feature . . . . . . . 133
Audio Players CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Automatic Door Locks . . . . . . . . . . . . . . . . . . . . . 32

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
366 Index
J
Jump Starting - NorthAmerica . . . . . . . . . . . . . . . . . . . . . . . 302
K
Keyless EntryRemote (RKE) System . . . . . . . . . 27
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
L
Labeling, Tire Sidewall . . . . . . . . . . 272
Lamps Daytime Running (DRL) . . . . . . 127
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 129
Exterior Controls . . . . . . . . . . . . . . 125
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 126
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 131
License Plate . . . . . . . . . . . . . . . . . 262
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 108
Reading . . . . . . . . . . . . . . . . . . . . . . 130
Taillamps . . . . . . . . . . . . . . . . . . . . . 261
Lamps, Bulb Replacement . . . . . . 260
Lane Departure
Warning (LDW) . . . . . . . . . . . . . . . . 204 Lane Departure Warning
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Lap-Shoulder Belt . . . . . . . . . . . . . . . 53
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . . . 85
LATCH, Lower Anchors and
Tethers for Children . . . . . . . . . . . . 79
Lighter, Cigarette . . . . . . . . . . . . . . . . 99
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 130
Entry/Exit . . . . . . . . . . . . . . . . . . . . . 130
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Illumination Control . . . . . . . . . . . 129
Lights Airbag On-Off . . . . . . . . . . . . . . . . . 106
Airbag Readiness . . . . . . . . . . . . . 105
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . .110
Brake System Warning . . . . . . . 109
Charging System . . . . . . . . . . . . . 107
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 108
Cruise Control . . . . . . . . . . . . . . . . .114
Engine Oil Pressure . . . . . . . . . . .112
Flash-to-Pass . . . . . . . . . . . . . . . . . 126 Lights (cont'd)
High-Beam On . . . . . . . . . . . . . . . . .113
High/Low Beam Changer . . . . . 126
Lane Departure Warning . . . . . . . 111
Low Fuel Warning . . . . . . . . . . . . .113
Seat Belt Reminders . . . . . . . . . . 105
Security . . . . . . . . . . . . . . . . . . . . . . .113
StabiliTrak OFF . . . . . . . . . . . . . . . . 111
Tire Pressure . . . . . . . . . . . . . . . . . .112
Tow/Haul Mode . . . . . . . . . . . . . . . . 111
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . .112
Locking Rear Axle . . . . . . . . . . . . . . 194
Locks Automatic Door . . . . . . . . . . . . . . . . . 32
Cargo Door Relocking . . . . . . . . . . 31
Delayed Locking . . . . . . . . . . . . . . . . 32
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Lockout Protection . . . . . . . . . . . . . . 32
Power Door . . . . . . . . . . . . . . . . . . . . . 31
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Loss of Control . . . . . . . . . . . . . . . . . 168
Low Fuel Warning Light . . . . . . . . . 113
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 79

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
368 Index
Power (cont'd)Retained Accessory (RAP) . . . 180
Seat Adjustment . . . . . . . . . . . . . . . . 44
Steering Fluid . . . . . . . . . . . . . . . . . 250
Windows . . . . . . . . . . . . . . . . . . . . . . . 40
Pregnancy, Using Seat Belts . . . . 57
Privacy Vehicle Data Recording . . . . . . . 347
Program
Courtesy Transportation . . . . . . 341
Prohibited Fuels . . . . . . . . . . . . . . . . 206
Proposition 65 Warning,
California . . . . . . . . . . . .229, 253, 302, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 344
R
Radio Frequency Statement . . . . 345
Radio Reception . . . . . . . . . . . . . . . . 140
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . 138
Satellite . . . . . . . . . . . . . . . . . . . . . . . 139
Reading Lamps . . . . . . . . . . . . . . . . . 130
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 254 Locking . . . . . . . . . . . . . . . . . . . . . . . 194
Rear Climate Control System . . . 161 Rear Doors . . . . . . . . . . . . . . . . . . . . . . 35
Rear Heating System . . . . . . . . . . . 161
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 46
Rear Vision Camera (RVC) . . . . . 198
Rear Windows . . . . . . . . . . . . . . . . . . . 42
Rearview Mirrors . . . . . . . . . . . . . . . . 39
Reclining Seatbacks . . . . . . . . . . . . . 45
Recommended
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 327
Records Maintenance . . . . . . . . . . . . . . . . . . 330
Recreational Vehicle Towing . . . . 306
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 339
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 27
Remote Vehicle Start . . . . . . . . . . . . 29
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 71
Maintenance . . . . . . . . . . . . . . . . . . 329
Replacing Airbag System . . . . . . . . 71
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 85
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 59 Reporting Safety Defects
Canadian Government . . . . . . . . 346
General Motors . . . . . . . . . . . . . . . 346
U.S. Government . . . . . . . . . . . . . 346
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 77
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 180
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 169
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . . 339
Rotation, Tires . . . . . . . . . . . . . . . . . . 283
Routing, Engine Drive Belt . . . . . . 334
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 185
S
Safety Defects Reporting
Canadian Government . . . . . . . . 346
General Motors . . . . . . . . . . . . . . . 346
U.S. Government . . . . . . . . . . . . . 346
Safety Locks . . . . . . . . . . . . . . . . . . . . . 32
Safety System Check . . . . . . . . . . . . 58
Satellite Radio . . . . . . . . . . . . . . . . . . 139
Scheduling Appointments . . . . . . . 341
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 50 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 369
Seat Belts (cont'd)Extender . . . . . . . . . . . . . . . . . . . . . . . . 58
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . 51
Lap-Shoulder Belt . . . . . . . . . . . . . . 53
Reminders . . . . . . . . . . . . . . . . . . . . 105
Replacing after a Crash . . . . . . . . 59
Use During Pregnancy . . . . . . . . . . 57
Seats
Adjustment, Front . . . . . . . . . . . . . . . 44
Head Restraints . . . . . . . . . . . . . . . . 44
Power Adjustment, Front . . . . . . . 44
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Reclining Seatbacks . . . . . . . . . . . . 45
Securing Child Restraints . . . . 85, 87
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . .113
OnStar . . . . . . . . . . . . . . . . . . . . . . . 351
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 36
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 36
Service . . . . . . . . . . . . . . . . . . . . . . . . . 164 Accessories andModifications . . . . . . . . . . . . . . . . 230
Climate Control System . . . . . . . 159
Doing Your Own Work . . . . . . . . 230
Maintenance Records . . . . . . . . 330
Maintenance, General Information . . . . . . . . . . . . . . . . . . 317 Service (cont'd)
Parts Identification Label . . . . . 331
Scheduling Appointments . . . . . 341
Services
Special Application . . . . . . . . . . . 324
Servicing the Airbag . . . . . . . . . . . . . 70
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 256
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 182
Out of Park . . . . . . . . . . . . . . . . . . . 183
Side Blind Zone Alert (SBZA) . . . 202
Side Door . . . . . . . . . . . . . . . . . . . . . . . 33
Sidemarker Bulb Replacement . . . . . . . . . . . . 260
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 128
Sliding Door . . . . . . . . . . . . . . . . . . . . . 34
Special Application Services . . . . 324
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 332
Speedometer . . . . . . . . . . . . . . . . . . . 102
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . . 111
Start Assist, Hill . . . . . . . . . . . . . . . . . 192
Start Vehicle, Remote . . . . . . . . . . . 29
Starter Switch Check . . . . . . . . . . . 256 Starting the Engine . . . . . . . . . . . . . 178
Steering . . . . . . . . . . . . . . . . . . . . . . . . 167
Fluid, Power . . . . . . . . . . . . . . . . . . 250
Wheel Adjustment . . . . . . . . . . . . . . 94
Wheel Controls . . . . . . . . . . . . . . . . . 94
Storage Areas Front . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Storage Compartments . . . . . . . . . . 91
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 172
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 42
Swing-out Windows . . . . . . . . . . . . . . 41
Switches
Airbag On-Off . . . . . . . . . . . . . . . . . . . 67
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 201
Infotainment . . . . . . . . . . . . . 132, 348
Noise Control . . . . . . . . . . . . . . . . . 255
Systems Driver Assistance . . . . . . . . . . . . . 197
T
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 261
Text Telephone (TTY) Users . . . . 338
Theft-Deterrent Systems . . . . . . . . . 37