2019 CHEVROLET EXPRESS phone

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
344 Customer Information
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0339.
Gather the following information:
. Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle Choose a reputable repair facility
that uses quality replacement parts.
See
“Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 065.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
348 Customer Information
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 351.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
OnStar 351
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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352 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 345.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Connected Services 359
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146162) - 2019 - crc - 11/26/18
Index 363
Cigarette Lighter . . . . . . . . . . . . . . . . . 99
Circuit Breakers . . . . . . . . . . . . . . . . 264
CleaningExterior Care . . . . . . . . . . . . . . . . . 308
Interior Care . . . . . . . . . . . . . . . . . . 313
Climate Control Systems . . . . . . . 159 Air Conditioning . . . . . . . . . . . . . . 159
Heating . . . . . . . . . . . . . . . . . . . . . . . 159
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Rear Heating System . . . . . . . . . 161
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Cluster, Instrument . . . . . . . . . . . . . 101
Collision Damage Repair . . . . . . . 342
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 91
Compass . . . . . . . . . . . . . . . . . . . . . . . . 96
Connected Services
Connections . . . . . . . . . . . . . . . . . . 358
Diagnostics . . . . . . . . . . . . . . . . . . . 360
Navigation . . . . . . . . . . . . . . . . . . . . 357
Connections
Connected Services . . . . . . . . . . 358
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 192
Control of a Vehicle . . . . . . . . . . . . . 167
Convex Mirrors . . . . . . . . . . . . . . . . . . 38 Coolant
Engine Temperature Gauge . . 104
Cooling . . . . . . . . . . . . . . . . . . . . 159, 161
Cooling System . . . . . . . . . . . . . . . . . 244
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 341
Cruise Control . . . . . . . . . . . . . . . . . . 194
Light . . . . . . . . . . . . . . . . . . . . . . . . . . .114
Customer Assistance . . . . . . . . . . . 338 Offices . . . . . . . . . . . . . . . . . . . . . . . . 337
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 338
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 344
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 335
D
Damage Repair, Collision . . . . . . . 342
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 348
OnStar . . . . . . . . . . . . . . . . . . . . . . . 348
Data Recorders, Event . . . . . . . . . 347
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 127
Defensive Driving . . . . . . . . . . . . . . . 166 Delayed Locking . . . . . . . . . . . . . . . . . 32
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 146
Diagnostics Connected Services . . . . . . . . . . 360
Distracted Driving . . . . . . . . . . . . . . . 166
Dome Lamps . . . . . . . . . . . . . . . . . . . 129
Door Cargo Door Relocking . . . . . . . . . . 31
Delayed Locking . . . . . . . . . . . . . . . . 32
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Power Locks . . . . . . . . . . . . . . . . . . . . 31
Rear Doors . . . . . . . . . . . . . . . . . . . . . 35
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Drive Belt Routing, Engine . . . . . . 334
Driver Assistance Systems . . . . . 197
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 114
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 210
Defensive . . . . . . . . . . . . . . . . . . . . . 166
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 167
For Better Fuel Economy . . . . . . . 23
Hill and Mountain Roads . . . . . . 170
If the Vehicle is Stuck . . . . . . . . . 172
Loss of Control . . . . . . . . . . . . . . . 168

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Index 367
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 330
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 324
Maintenance Schedule . . . . . . . . . 319 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 327
Malfunction Indicator Lamp . . . . . 108
Manual Mirrors . . . . . . . . . . . . . . . . . . 38
Manual Mode . . . . . . . . . . . . . . . . . . . 188
Manual Windows . . . . . . . . . . . . . . . . 40
Media Avoiding Untrusted Devices . . 141
Messages Engine Power . . . . . . . . . . . . . . . . .119
Vehicle . . . . . . . . . . . . . . . . . . . . . . . .119
Vehicle Speed . . . . . . . . . . . . . . . . .119
Mirrors
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 38
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 39
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 39
Manual . . . . . . . . . . . . . . . . . . . . . . . . . 38
Manual Rearview . . . . . . . . . . . . . . . 39
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . 38
Mirrors, Interior Rearview . . . . . . . . 39 Monitor System, Tire
Pressure . . . . . . . . . . . . . . . . . . . . . . 279
Multi-band Antenna . . . . . . . . . . . . . 141
N
Navigation Connected Services . . . . . . . . . . 357
New Vehicle Break-In . . . . . . . . . . . 176
Noise Control System . . . . . . . . . . 255
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 102 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 168
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 235
Engine Oil Life System . . . . . . . 237
Engine Oil Pressure Gauge . . . 103
Pressure Light . . . . . . . . . . . . . . . . .112
Older Children, Restraints . . . . . . . 72
Online Owner Center . . . . . . . . . . . 338
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 348
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 351
OnStar Emergency . . . . . . . . . . . . . 350
OnStar Overview . . . . . . . . . . . . . . . 349
OnStar Security . . . . . . . . . . . . . . . . 351
OnStar System . . . . . . . . . . . . . . . . . 151 Operation
Infotainment System . . . . . . . . . . 136
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Overheating, Engine . . . . . . . . . . . . 248
Overview . . . . . . . . . . . . . . . . . . 133, 135
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 182
Shifting Out of . . . . . . . . . . . . . . . . 183
Park Assist . . . . . . . . . . . . . . . . . . . . . 199
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 191
Brake and P (Park)Mechanism Check . . . . . . . . . . 257
Over Things That Burn . . . . . . . 184
Perchlorate Materials Requirements, California . . . . . . 230
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 120
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 151
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 31
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 98
Protection, Battery . . . . . . . . . . . . 131

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 369
Seat Belts (cont'd)Extender . . . . . . . . . . . . . . . . . . . . . . . . 58
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . 51
Lap-Shoulder Belt . . . . . . . . . . . . . . 53
Reminders . . . . . . . . . . . . . . . . . . . . 105
Replacing after a Crash . . . . . . . . 59
Use During Pregnancy . . . . . . . . . . 57
Seats
Adjustment, Front . . . . . . . . . . . . . . . 44
Head Restraints . . . . . . . . . . . . . . . . 44
Power Adjustment, Front . . . . . . . 44
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Reclining Seatbacks . . . . . . . . . . . . 45
Securing Child Restraints . . . . 85, 87
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . .113
OnStar . . . . . . . . . . . . . . . . . . . . . . . 351
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 36
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 36
Service . . . . . . . . . . . . . . . . . . . . . . . . . 164 Accessories andModifications . . . . . . . . . . . . . . . . 230
Climate Control System . . . . . . . 159
Doing Your Own Work . . . . . . . . 230
Maintenance Records . . . . . . . . 330
Maintenance, General Information . . . . . . . . . . . . . . . . . . 317 Service (cont'd)
Parts Identification Label . . . . . 331
Scheduling Appointments . . . . . 341
Services
Special Application . . . . . . . . . . . 324
Servicing the Airbag . . . . . . . . . . . . . 70
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 256
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 182
Out of Park . . . . . . . . . . . . . . . . . . . 183
Side Blind Zone Alert (SBZA) . . . 202
Side Door . . . . . . . . . . . . . . . . . . . . . . . 33
Sidemarker Bulb Replacement . . . . . . . . . . . . 260
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 128
Sliding Door . . . . . . . . . . . . . . . . . . . . . 34
Special Application Services . . . . 324
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 332
Speedometer . . . . . . . . . . . . . . . . . . . 102
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . . 111
Start Assist, Hill . . . . . . . . . . . . . . . . . 192
Start Vehicle, Remote . . . . . . . . . . . 29
Starter Switch Check . . . . . . . . . . . 256 Starting the Engine . . . . . . . . . . . . . 178
Steering . . . . . . . . . . . . . . . . . . . . . . . . 167
Fluid, Power . . . . . . . . . . . . . . . . . . 250
Wheel Adjustment . . . . . . . . . . . . . . 94
Wheel Controls . . . . . . . . . . . . . . . . . 94
Storage Areas Front . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Storage Compartments . . . . . . . . . . 91
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 172
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 42
Swing-out Windows . . . . . . . . . . . . . . 41
Switches
Airbag On-Off . . . . . . . . . . . . . . . . . . . 67
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 201
Infotainment . . . . . . . . . . . . . 132, 348
Noise Control . . . . . . . . . . . . . . . . . 255
Systems Driver Assistance . . . . . . . . . . . . . 197
T
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 261
Text Telephone (TTY) Users . . . . 338
Theft-Deterrent Systems . . . . . . . . . 37