Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
404 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 397.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Connected Services 409
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 409
Connections . . . . . . . . . . . . . . . . . . 410
Diagnostics . . . . . . . . . . . . . . . . . . . 412
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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410 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Connected Services 411
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 415
Child Restraints (cont'd)Securing . . . . . . . . . . . . . . . . . 102, 104
Systems . . . . . . . . . . . . . . . . . . . . . . . . 93
Circuit Breakers . . . . . . . . . . . . . . . . 309
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 359
Interior Care . . . . . . . . . . . . . . . . . . 363
Climate Control Systems . . . . . . . 169 Air Conditioning . . . . . . . . . . . . . . 169
Dual Automatic . . . . . . . . . . . . . . . 171
Heating . . . . . . . . . . . . . . . . . . . . . . . 169
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cluster, Instrument . . . . . . . . 120, 124
Cold Weather Operation . . . . . . . . 255
Collision Damage Repair . . . . . . . 394
Compact Spare Tire . . . . . . . . . . . . 350
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 107
Compass . . . . . . . . . . . . . . . . . . . . . . . 114
Compressor Kit, Tire Sealant . . . 338
Connected Services Connections . . . . . . . . . . . . . . . . . . 410
Diagnostics . . . . . . . . . . . . . . . . . . . 412
Navigation . . . . . . . . . . . . . . . . . . . . 409
Connections Connected Services . . . . . . . . . . 410 Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 218
Control of a Vehicle . . . . . . . . . . . . . 180
Convenience Net . . . . . . . . . . . . . . . 109
Convex Mirrors . . . . . . . . . . . . . . . . . . 50
Coolant Engine Temperature Gauge . . 129
Cooling . . . . . . . . . . . . . . . . . . . . 169, 171
Cooling System . . . . . . . . . . . . . . . . . 292
Courtesy Lamps . . . . . . . . . . . . . . . . 165
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 393
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 108
Covers
Rear Compartment/StoragePanel . . . . . . . . . . . . . . . . . . . . . . . 108
Cruise Control . . . . . . . . . . . . . . . . . . 222 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Cruise Control, Adaptive . . . . . . . . 224
Cupholders . . . . . . . . . . . . . . . . . . . . . 107
Customer Assistance . . . . . . . . . . . 390
Offices . . . . . . . . . . . . . . . . . . . . . . . . 389
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 390 Customer Information
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 397
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 387
D
Damage Repair, Collision . . . . . . . 394
Danger, Warning, and Caution . . . . 3
Data CollectionInfotainment System . . . . . . . . . . 400
OnStar . . . . . . . . . . . . . . . . . . . . . . . 400
Data Recorders, Event . . . . . . . . . 399
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 162
Defensive Driving . . . . . . . . . . . . . . . 180
Delayed Locking . . . . . . . . . . . . . . . . . 40
Diagnostics Connected Services . . . . . . . . . . 412
Diesel Exhaust Fluid . . . . . . . . 28, 205
Diesel Exhaust Fluid (DEF) Warning Light . . . . . . . . . . . . . . . . . 139
Diesel Particulate Filter . . . . . . . . . 204
Distracted Driving . . . . . . . . . . . . . . . 179
Dome Lamps . . . . . . . . . . . . . . . . . . . 165
Door Delayed Locking . . . . . . . . . . . . . . . . 40
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
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418 Index
Headlamps (cont'd)Flash-to-Pass . . . . . . . . . . . . . . . . . 162
Front Turn Signal and Fog
Lamps . . . . . . . . . . . . . . . . . . . . . . 306
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 305
High-Beam On Light . . . . . . . . . . 140
High/Low Beam Changer . . . . . 162
Lamps On Reminder . . . . . . . . . 140
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . 68
Steering Wheel . . . . . . . . . . . . . . . .112
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Heated Mirrors . . . . . . . . . . . . . . . . . . . 50
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 199
Heating . . . . . . . . . . . . . . . . . . . . 169, 171
High-Beam On Light . . . . . . . . . . . . 140
Hill and Mountain Roads . . . . . . . . 187
Hill Start Assist (HSA) . . . . . . . . . . 218
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 70
HVAC . . . . . . . . . . . . . . . . . . . . . . 169, 171I
Ignition Positions . . . . . . . . . . . . . . . 194
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 48
Indicator Pedestrian Ahead . . . . . . . . . . . . 136
Vehicle Ahead . . . . . . . . . . . . . . . . 136
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 91
Information Publication Ordering . . . . . . . . . . 397
Infotainment . . . . . . . . . . . . . . . . . . . . 168
Infotainment System . . . . . . . . . . . . 400
Instrument Cluster . . . . . . . . . 120, 124
Interior Rearview Mirrors . . . . . . . . . 51
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 351
K
Keyless EntryRemote (RKE) System . . . . . . . . . 30
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
L
Labeling, Tire Sidewall . . . . . . . . . . 318
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 165 Lamps (cont'd)
Daytime Running (DRL) . . . . . . 162
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 165
Exterior Controls . . . . . . . . . . . . . . 160
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 167
License Plate . . . . . . . . . . . . . . . . . 308
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 132
On Reminder . . . . . . . . . . . . . . . . . 140
Reading . . . . . . . . . . . . . . . . . . . . . . 165
Taillamps . . . . . . . . . . . . . . . . . . . . . 307
Lane Change Alert (LCA) . . . . . . . 246
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 248
Lane Keep Assist (LKA) . . . . . . . . 248
Lane Keep Assist Light . . . . . . . . . 136
Lap-Shoulder Belt . . . . . . . . . . . . . . . 72
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . 101
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 96
LED Lighting . . . . . . . . . . . . . . . . . . . . 305
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 166
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
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422 Index
Service (cont'd)Accessories and
Modifications . . . . . . . . . . . . . . . . 277
Climate Control System . . . . . . . 169
Doing Your Own Work . . . . . . . . 277
Maintenance Records . . . . . . . . 382
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 368
Parts Identification Label . . . . . 383
Scheduling Appointments . . . . . 393
Service Electric Parking Brake Light . . . . . . . . . . . . . . . . . . . . 135
Services Special Application . . . . . . . . . . . 375
Servicing the Airbag . . . . . . . . . . . . . 87
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 301
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 201
Out of Park . . . . . . . . . . . . . . . . . . . 202
Side Blind Zone Alert (SBZA) . . . 246
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 164
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . . . 350
Special Application Services . . . . 375 Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 384
Speedometer . . . . . . . . . . . . . . . . . . . 127
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 137
Start Assist, Hill . . . . . . . . . . . . . . . . . 218
Start Vehicle, Remote . . . . . . . . . . . 36
Starter Switch Check . . . . . . . . . . . 301
Starting the Engine . . . . . . . . . . . . . 196
Steering . . . . . . . . . . . . . . . . . . . . . . . . 181 Heated Wheel . . . . . . . . . . . . . . . . .112
Wheel Adjustment . . . . . . . . . . . . .112
Wheel Controls . . . . . . . . . . . . . . . .112
Stop/Start System . . . . . . . . . . . . . . 198
Storage Areas Cargo Cover . . . . . . . . . . . . . . . . . . 108
Center Console . . . . . . . . . . . . . . . 107
Convenience Net . . . . . . . . . . . . . 109
Glove Box . . . . . . . . . . . . . . . . . . . . 107
Rear Compartment/StoragePanel Cover . . . . . . . . . . . . . . . . . 108
Roof Rack System . . . . . . . . . . . . .110
Sunglasses . . . . . . . . . . . . . . . . . . . 107
Storage Compartments . . . . . . . . . 107
Storing the Tire Sealant and Compressor Kit . . . . . . . . . . . . . . . 345
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 303 Stuck Vehicle . . . . . . . . . . . . . . . . . . . 189
Summer Tires . . . . . . . . . . . . . . . . . . 318
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 54
Sunglass Storage . . . . . . . . . . . . . . . 107
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 240
Infotainment . . . . . . . . . . . . . 168, 400
Roof Rack . . . . . . . . . . . . . . . . . . . . .110
Systems Driver Assistance . . . . . . . . . . . . . 234
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 127
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 307
Text Telephone (TTY) Users . . . . 390
Theft-Deterrent Systems . . . . . . . . . 49Immobilizer . . . . . . . . . . . . . . . . . . . . . 48
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
All-Season . . . . . . . . . . . . . . . . . . . . 317
Buying New Tires . . . . . . . . . . . . . 332
Chains . . . . . . . . . . . . . . . . . . . . . . . . 337
Changing . . . . . . . . . . . . . . . . . . . . . 345
Compact Spare . . . . . . . . . . . . . . . 350
Designations . . . . . . . . . . . . . . . . . 320