2019 CHEVROLET EQUINOX Infotainment system

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
238 Driving and Operating
Warning (Continued)
vehicle before driving. Failure to
use proper care may result in
injury, death, or vehicle damage.
Camera Views
Touch the camera view buttons
along the bottom of the infotainment
display.
Front/Rear Standard View :
Displays an image of the area in
front or behind the vehicle. Touch
Front/Rear Standard View on the
infotainment display when a camera view is active. Touching the button
multiple times will toggle between
front and rear camera views.
If equipped, the front view camera
also displays when the Park Assist
system detects an object within
30 cm (12 in).
Front/Rear Junction View :
Displays a front or rear cross traffic
view that shows objects directly to
the left and right of the front or back
of the vehicle. Touch Junction View
on the infotainment display when a
camera view is active. Touching the
button multiple times will toggle
between front and rear camera
views.
Front/Rear Overhead View :
Displays a Front or Rear Overhead
View of the vehicle. Touching the
button will toggle between the two
views.
Front/Rear Bowl View :
Displays a
view of the vehicle from either the
front or the back of the vehicle.
Touch Bowl View on the
infotainment display when a camera
view is active. Touching the button multiple times will toggle between
forward and rearward views. Park
Assist and RCTA are not available
when Bowl view is active.
Side Forward/Rearward View :
Displays a view that shows objects
next to the front or rear sides of the
vehicle. Touch Side Forward/
Rearward View on the infotainment
display when a camera view is
active. Touching the button multiple
times will toggle between forward
and rearward views. Park Assist
and RCTA are not available when
Side Forward/Rearward view is
active.
Hitch View :
Assists while
connecting to a trailer. Displays a
zoomed-in view of the hitch to help
align the vehicle’s hitch ball with the
trailer coupler.
Guidance Lines : Displays
available guidelines. A grayed-out
button indicates that guidelines are
not available. When enabled, the
guidelines will display when the
vehicle is shifted into R (Reverse).

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Driving and Operating 239
Top Down View :Displays an
image of the area surrounding the
vehicle, along with the rear camera
view in the infotainment display. The
rear camera view will be replaced
by the front camera view after
shifting from R (Reverse) to a
forward gear or when the vehicle is
moving forward slower than 8 km/h
(5 mph). This view can also be
accessed by touching the Top Down
View button when the CAMERA
view is active.
Park Assist
With RPA, as the vehicle backs up
at speeds of less than 8 km/h
(5 mph), the sensors on the rear
bumper may detect objects up to
2.5 m (8 ft) behind the vehicle within
a zone 25 cm (10 in) high off the
ground and below bumper level.
These detection distances may be
shorter during warmer or humid
weather.
Blocked sensors will not detect
objects and can also cause false
detections. Keep the sensors clean of mud, dirt, snow, ice, and slush;
and clean sensors after a car wash
in freezing temperatures.
{Warning
The Park Assist system does not
detect children, pedestrians,
bicyclists, animals, or objects
below the bumper or that are too
close or too far from the vehicle.
It is not available at speeds
greater than 8 km/h (5 mph). To
prevent injury, death, or vehicle
damage, even with Park Assist,
always check the area around the
vehicle and check all mirrors
before backing.
The instrument cluster may have a
Park Assist display with bars that
show
“distance to object” and object
location information for RPA. As the
object gets closer, more bars light
up and the bars change color from
yellow to amber to red.
When an object is first detected in
the rear, one beep will be heard
from the rear. When an object is
very close, <0.6 m (2 ft) in the
vehicle rear, five beeps will sound
from the rear.
Rear Cross Traffic Alert (RCTA)
If equipped, RCTA shows a red
warning triangle with a left or right
pointing arrow on the infotainment
display to warn of traffic coming
from the left or right. This system
detects objects coming from up to
20 m (65 ft) from the left or right side
of the vehicle. When an object is
detected, three beeps sound from
the left or right, depending on the
direction of the detected vehicle.
Use caution while backing up when
towing a trailer, as the RCTA
detection zones that extend out

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
240 Driving and Operating
from the back of the vehicle do not
move further back when a trailer is
towed.
Turning the Features On or Off
RPA can be turned on and off
through vehicle personalization. See
Vehicle Personalization0151.
Turn off RPA when towing a trailer.
To turn the Rear Park Assist
symbols or guidance lines on or off,
see “Rear Camera” underVehicle
Personalization 0151. On some
models, select the guidance lines
button on the infotainment display to
turn them on or off.
RCTA can also be turned on or off
through vehicle personalization. see
“Collision/Detection Systems” under
Vehicle Personalization 0151.
Assistance Systems for
Driving
If equipped, when driving the
vehicle in a forward gear, Forward
Collision Alert (FCA), Lane
Departure Warning (LDW), Lane
Keep Assist (LKA), Side Blind Zone Alert (SBZA), Lane Change Alert
(LCA), Forward Automatic Braking
(FAB), and/or the Front Pedestrian
Braking (FPB) System can help to
avoid a crash or reduce crash
damage.
Forward Collision Alert
(FCA) System
If equipped, the FCA system may
help to avoid or reduce the harm
caused by front-end crashes. When
approaching a vehicle ahead too
quickly, FCA provides a red flashing
alert on the windshield and rapidly
beeps or pulses the driver seat.
FCA also lights an amber visual
alert if following another vehicle
much too closely.
FCA detects vehicles within a
distance of approximately 60 m
(197 ft) and operates at speeds
above 8 km/h (5 mph).
{Warning
FCA is a warning system and
does not apply the brakes. When
approaching a slower-moving or
stopped vehicle ahead too rapidly,
or when following a vehicle too
closely, FCA may not provide a
warning with enough time to help
avoid a crash. It also may not
provide any warning at all. FCA
does not warn of pedestrians,
animals, signs, guardrails,
bridges, construction barrels,
or other objects. Be ready to take
action and apply the brakes. See
Defensive Driving
0180.
FCA can be disabled with the FCA
steering wheel control, or if
equipped, through vehicle
personalization. See “Collision/
Detection Systems” underVehicle
Personalization 0151.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Customer Information 387
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 387
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 389
Customer Assistance for Text Telephone (TTY) Users . . . . . 390
Online Owner Center . . . . . . . . . 390
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 391
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 391
Scheduling Service Appointments . . . . . . . . . . . . . . . 393
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 393
Collision Damage Repair . . . . . 394
Publication Ordering Information . . . . . . . . . . . . . . . . . . 397
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 397
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 398
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 398
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 399
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 399
Event Data Recorders . . . . . . . . 399
OnStar . . . . . . . . . . . . . . . . . . . . . . . 400
Infotainment System . . . . . . . . . . 400
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Customer Information 397
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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400 Customer Information
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 403.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
402 OnStar
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped. PressQto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
404 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 397.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.