2019 CHEVROLET EQUINOX 190

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Customer Information 389
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
390 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 383.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Customer Information 399
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-222-1020,
or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0811.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
416 Index
Door (cont'd)Power Locks . . . . . . . . . . . . . . . . . . . . 40
Drive Belt Routing, Engine . . . . . . 386
Drive Systems All-Wheel Drive . . . . . . . . . . 214, 301
Driver Assistance Systems . . . . . 234
Driver Behavior . . . . . . . . . . . . . . . . . 178
Driver Information Center (DIC) . . . . . . . . . . . . . 141, 146
Driving Assistance Systems . . . . . . . . . . 240
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 264
Defensive . . . . . . . . . . . . . . . . . . . . . 180
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 180
Environment . . . . . . . . . . . . . . . . . . 179
For Better Fuel Economy . . . . . . . 27
Hill and Mountain Roads . . . . . . 187
If the Vehicle is Stuck . . . . . . . . . 189
Loss of Control . . . . . . . . . . . . . . . 182
Off-Road . . . . . . . . . . . . . . . . . . . . . 182
Off-Road Recovery . . . . . . . . . . . 181
Vehicle Load Limits . . . . . . . . . . . 190
Wet Roads . . . . . . . . . . . . . . . . . . . 186
Winter . . . . . . . . . . . . . . . . . . . . . . . . 188
Driving the Vehicle . . . . . . . . . . . . . . . . 3
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 171E
Electric Parking Brake . . . . . . . . . . 216
Electric Parking Brake Light . . . . 134
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 273
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 309
Fuses and Circuit Breakers . . . 309
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 312
Overload . . . . . . . . . . . . . . . . . . . . . 308
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 314
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 402
Engine Air Cleaner/Filter . . . . . . . . . . . . . 290
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 132
Compartment Overview . . . . . . . 280
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 129
Cooling System . . . . . . . . . . . . . . . 292
Drive Belt Routing . . . . . . . . . . . . 386
Exhaust . . . . . . . . . . . . . . . . . . . . . . 203
Heater . . . . . . . . . . . . . . . . . . . . . . . . 199
Oil Life System . . . . . . . . . . . . . . . 289 Engine (cont'd)
Oil Pressure Light . . . . . . . . . . . . 138
Overheating . . . . . . . . . . . . . . . . . . 296
Power Messages . . . . . . . . . . . . . 151
Running While Parked . . . . . . . . 204
Starting . . . . . . . . . . . . . . . . . . . . . . . 196
Engines Diesel Fuel . . . . . . . . . . . . . . . . . . . 252
Entry Lighting . . . . . . . . . . . . . . . . . . . 166
Equipment, Towing . . . . . . . . . . . . . 271
Event Data Recorders . . . . . . . . . . 399
Exhaust Fluid
Diesel . . . . . . . . . . . . . . . . . . . . . . . . 205
Exit Lighting . . . . . . . . . . . . . . . . . . . . 166
Extended Parking . . . . . . . . . . . . . . . 202
Extender, Seat Belt . . . . . . . . . . . . . . 75
Exterior Lamp Controls . . . . . . . . . 160
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 167
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Replacement (Fuel) . . . . . . . . . . . 258
Filter, Engine Air Cleaner . . . . . . . . . . . 290
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 162

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Index 423
Tires (cont'd)Different Size . . . . . . . . . . . . . . . . . 334
If a Tire Goes Flat . . . . . . . . . . . . 337
Inspection . . . . . . . . . . . . . . . . . . . . 330
Pressure . . . . . . . . . . . . . . . . . . . . . . 324
Pressure Light . . . . . . . . . . . . . . . . 138
Pressure Monitor Operation . . 326
Pressure Monitor System . . . . . 325
Rotation . . . . . . . . . . . . . . . . . . . . . . 330
Sealant and
Compressor Kit . . . . . . . . . . . . . 338
Sealant and Compressor Kit, Storing . . . . . . . . . . . . . . . . . . 345
Sidewall Labeling . . . . . . . . . . . . . 318
Terminology and Definitions . . 321
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 334
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . . . 336
Wheel Replacement . . . . . . . . . . 336
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 331
Winter . . . . . . . . . . . . . . . . . . . . . . . . 317
Top Tier Fuel . . . . . . . . . . . . . . 250, 251
Tow/Haul Mode . . . . . . . . . . . . . . . . . 213
Tow/Haul Mode Light . . . . . . . . . . . 135
Towing Driving Characteristics . . . . . . . . 264 Towing (cont'd)
Equipment . . . . . . . . . . . . . . . . . . . . 271
General Information . . . . . . . . . . 264
Recreational Vehicle . . . . . . . . . . 355
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 268
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 354
Traction Control System(TCS)/StabiliTrak Light . . . . . . 137
Off Light . . . . . . . . . . . . . . . . . . . . . . 136
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 218
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 268
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 210
Fluid, Automatic . . . . . . . . . . . . . . 290
Transportation Program,
Courtesy . . . . . . . . . . . . . . . . . . . . . . 393
Trip Odometer . . . . . . . . . . . . . . . . . . 127
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 164
U
Uniform Tire Quality Grading . . . 334
Universal Remote System . . . . . . 156Operation . . . . . . . . . . . . . . . . . . . . . 159 Universal Remote System (cont'd)
Programming . . . . . . . . . . . . . . . . . 156
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 47
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 180
Design . . . . . . . . . . . . . . . . . . . . . . . . 179
Identification Number (VIN) . . . 383
Load Limits . . . . . . . . . . . . . . . . . . . 190
Messages . . . . . . . . . . . . . . . . . . . . 150
Personalization . . . . . . . . . . . . . . . 151
Remote Start . . . . . . . . . . . . . . . . . . . 36
Security . . . . . . . . . . . . . . . . . . . . . . . . 47
Speed Messages . . . . . . . . . . . . . 151
Towing . . . . . . . . . . . . . . . . . . . . . . . . 354
Vehicle Ahead Indicator . . . . . . . . 136
Vehicle Care
Storing the Tire Sealantand Compressor Kit . . . . . . . . . 345
Tire Pressure . . . . . . . . . . . . . . . . . 324
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . 399
Ventilation, Air . . . . . . . . . . . . . . . . . . 174
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 54