Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
348 Customer Information
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
Customer Information 351
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com. To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device. Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
OnStar 357
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
358 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 351.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
360 OnStar
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
Connected Services 365
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
Index 371
Fuel (cont'd)Biodiesel . . . . . . . . . . . . . . . . . . . . . 216
Cold Weather Operation . . . . . . 217
Diesel Engines . . . . . . . . . . . . . . . 215
Economy Driving . . . . . . . . . . . . . . . 27
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 225
Filling the Tank . . . . . . . . . . 221, 223
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Filter Replacement . . . . . . . . . . . 221
Foreign Countries . . . . . . . . . . . . 215
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 120
Low Fuel Warning Light . . . . . . . 130
Prohibited Fuels . . . . . . . . . . . . . . 214
Recommended . . . . . . . . . . . . . . . 214
Running out of Fuel . . . . . . . . . . . 220
Top Tier . . . . . . . . . . . . . . . . . 213, 214
Water in Fuel . . . . . . . . . . . . . . . . . 218
Fuel for Diesel Engines . . . . . . . . . 215
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 263
Fuses and Circuit Breakers . . . 262
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 267
G
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 254 Gauges
Engine Coolant
Temperature . . . . . . . . . . . . . . . . 121
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Odometer . . . . . . . . . . . . . . . . . . . . . .119
Speedometer . . . . . . . . . . . . . . . . . .119
Tachometer . . . . . . . . . . . . . . . . . . . .119
Trip Odometer . . . . . . . . . . . . . . . . .119
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . .114
General Information
Service and Maintenance . . . . . 322
Towing . . . . . . . . . . . . . . . . . . . . . . . . 226
Vehicle Care . . . . . . . . . . . . . . . . . . 229
Glove Box . . . . . . . . . . . . . . . . . . . . . . 106
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 345
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 255
Hazard Warning Flashers . . . . . . . 146
Head Restraints . . . . . . . . . . . . . . . . . 58
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 255
Automatic . . . . . . . . . . . . . . . . . . . . . 145
Bulb Replacement . . . . . . . . . . . . 255
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 145 Headlamps (cont'd)
Flash-to-Pass . . . . . . . . . . . . . . . . . 145
High-Beam On Light . . . . . . . . . . 131
High/Low Beam Changer . . . . . 145
Lamps On Reminder . . . . . . . . . 131
Heated Steering Wheel . . . . . . . . . . . . . . . .110
Heated Front Seats . . . . . . . . . . . . . . 62
Heated Mirrors . . . . . . . . . . . . . . . . . . . 52
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . 177
Heating . . . . . . . . . . . . . . . . . . . . 151, 153
High-Beam On Light . . . . . . . . . . . . 131
High-Speed Operation . . . . . . . . . . 278
Hill and Mountain Roads . . . . . . . . 163
Hill Start Assist (HSA) . . . . . . . . . . 195
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 67
HVAC . . . . . . . . . . . . . . . . . . . . . . 151, 153
I
Ignition Positions . . . . . . . . . . 169, 171
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 252
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 50
Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
372 Index
IndicatorPedestrian Ahead . . . . . . . . . . . . 127
Vehicle Ahead . . . . . . . . . . . . . . . . 127
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 87
Information Publication Ordering . . . . . . . . . . 350
Infotainment . . . . . . . . . . . . . . . . . . . . 150
Infotainment System . . . . . . . . . . . . 354
Instrument Cluster . . . . . . . . . . . . . . 115
Instrument Panel Overview . . . . . . . 6
Interior Rearview Mirrors . . . . . . . . . 53
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
ISOFIX Child Restraint Systems . . . . . . . . . . . . . . . . . . . . . . 100
J
Jump Starting - NorthAmerica . . . . . . . . . . . . . . . . . . . . . . . 306
K
Keyless EntryRemote (RKE) System . . . . . 31, 38
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
L
Labeling, Tire Sidewall . . . . . . . . . . 272
Lamps Courtesy . . . . . . . . . . . . . . . . . . . . . . 148 Lamps (cont'd)
Daytime Running (DRL) . . . . . . 145
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 148
Exterior Controls . . . . . . . . . . . . . . 143
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . 149
License Plate . . . . . . . . . . . . . . . . . 261
Malfunction Indicator (Check Engine) . . . . . . . . . . . . . 124
On Reminder . . . . . . . . . . . . . . . . . 131
Reading . . . . . . . . . . . . . . . . . . . . . . 148
Taillamps and Back-up . . . . . . . 257
Lane Change Alert (LCA) . . . . . . . 209
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 211
Lane Keep Assist (LKA) . . . . . . . . 211
Lane Keep Assist Light . . . . . . . . . 127
Lap-Shoulder Belt . . . . . . . . . . . . . . . 69
LATCH System Replacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . 100
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . 92
LED Lighting . . . . . . . . . . . . . . . . . . . . 255
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 149
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Lighting (cont'd)
Illumination Control . . . . . . . . . . . 148
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Lights
Airbag Readiness . . . . . . . . . . . . . 122
Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . 126
Brake System Warning . . . . . . . 126
Charging System . . . . . . . . . . . . . 123
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 124
Cruise Control . . . . . . . . . . . . . . . . 131
Diesel Exhaust Fluid (DEF) . . . 130
Door Ajar . . . . . . . . . . . . . . . . . . . . . 131
Engine Oil Pressure . . . . . . . . . . 129
Flash-to-Pass . . . . . . . . . . . . . . . . . 145
Front Fog Lamp . . . . . . . . . . . . . . 131
High-Beam On . . . . . . . . . . . . . . . . 131
High/Low Beam Changer . . . . . 145
Lane Keep Assist . . . . . . . . . . . . . 127
Low Fuel Warning . . . . . . . . . . . . 130
Seat Belt Reminders . . . . . . . . . . 121
Security . . . . . . . . . . . . . . . . . . . . . . 130
StabiliTrak OFF . . . . . . . . . . . . . . . 128
Tire Pressure . . . . . . . . . . . . . . . . . 129
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . 128
Traction Off . . . . . . . . . . . . . . . . . . . 128