2019 CHEVROLET CRUZE service schedule

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
344 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 337.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
Customer Information 347
.Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
Customer Information 351
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com. To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device. Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
Connected Services 365
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
Index 373
Lights (cont'd)Up-Shift . . . . . . . . . . . . . . . . . . . . . . 127
Wait to Start . . . . . . . . . . . . . . . . . . 129
Locks
Automatic Door . . . . . . . . . . . . . . . . . 44
Delayed Locking . . . . . . . . . . . . . . . . 44
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Lockout Protection . . . . . . . . . . . . . . 44
Power Door . . . . . . . . . . . . . . . . . . . . . 44
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Loss of Control . . . . . . . . . . . . . . . . . 162
Low Fuel Warning Light . . . . . . . . . 130
Low-Profile Tires . . . . . . . . . . . . . . . . 271
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 92
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 336
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 330
Maintenance Schedule . . . . . . . . . 324 Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . 333
Malfunction Indicator Lamp . . . . . 124
Manual Mode . . . . . . . . . . . . . . . . . . . 192 Messages
Engine Power . . . . . . . . . . . . . . . . 138
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 138
Vehicle Speed . . . . . . . . . . . . . . . . 138
Mirrors Convex . . . . . . . . . . . . . . . . . . . . . . . . . 52
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 52
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 52
Manual Rearview . . . . . . . . . . . . . . . 53
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Mirrors, Interior Rearview . . . . . . . . 53
Monitor System, Tire
Pressure . . . . . . . . . . . . . . . . . . . . . . 279
N
NavigationConnected Services . . . . . . . . . . 363
New Vehicle Break-In . . . . . . . . . . . 169
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 119 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 161
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 236
Engine Oil Life System . . . . . . . 239
Pressure Light . . . . . . . . . . . . . . . . 129
Older Children, Restraints . . . . . . . 86 Online Owner Center . . . . . . . . . . . 344
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 354
OnStar Additional
Information . . . . . . . . . . . . . . . . . . . . 357
OnStar Emergency . . . . . . . . . . . . . 356
OnStar Overview . . . . . . . . . . . . . . . 355
OnStar Security . . . . . . . . . . . . . . . . 357
Operation Fog Lamps . . . . . . . . . . . . . . . . . . . 147
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . .113
Overheating, Engine . . . . . . . . . . . . 246
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 179
Shifting Out of . . . . . . . . . . . . . . . . 180
Park Assist . . . . . . . . . . . . . . . . . . . . . 201
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 194
Brake and P (Park)Mechanism Check . . . . . . . . . . 252
Extended . . . . . . . . . . . . . . . . . . . . . 180
Over Things That Burn . . . . . . . 180
Parking or Backing Assistance Systems . . . . . . . . . . 201
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 123