2019 CHEVROLET CRUZE radio

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
Customer Information 341
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 341
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 343
Customer Assistance for Text Telephone (TTY) Users . . . . . 344
Online Owner Center . . . . . . . . . 344
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 345
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 345
Scheduling Service Appointments . . . . . . . . . . . . . . . 347
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 347
Collision Damage Repair . . . . . 348
Publication Ordering Information . . . . . . . . . . . . . . . . . . 350
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 351
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 352
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 353
Event Data Recorders . . . . . . . . 353
OnStar . . . . . . . . . . . . . . . . . . . . . . . 354
Infotainment System . . . . . . . . . . 354
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
344 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 337.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
Customer Information 351
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com. To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device. Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
Customer Information 353
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0811.
In other Central America and
Caribbean Countries, call
52-722-236-0680.Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
358 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 351.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
360 OnStar
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
370 Index
Driving (cont'd)Loss of Control . . . . . . . . . . . . . . . 162
Off-Road Recovery . . . . . . . . . . . 161
Vehicle Load Limits . . . . . . . . . . . 165
Wet Roads . . . . . . . . . . . . . . . . . . . 162
Winter . . . . . . . . . . . . . . . . . . . . . . . . 164
E
Electrical Equipment,
Add-On . . . . . . . . . . . . . . . . . . . . . . . 226
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 263
Fuses and Circuit Breakers . . . 262
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 267
Overload . . . . . . . . . . . . . . . . . . . . . 262
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 356
Engine Air Cleaner/Filter . . . . . . . . . . . . . 241
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 124
Compartment Overview . . . . . . . 233
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 121
Cooling System . . . . . . . . . . . . . . . 242
Drive Belt Routing . . . . . . . . . . . . 340 Engine (cont'd)
Exhaust . . . . . . . . . . . . . . . . . . . . . . 181
Heater . . . . . . . . . . . . . . . . . . . . . . . . 177
Oil Life System . . . . . . . . . . . . . . . 239
Oil Pressure Light . . . . . . . . . . . . 129
Overheating . . . . . . . . . . . . . . . . . . 246
Power Messages . . . . . . . . . . . . . 138
Running While Parked . . . . . . . . 181
Starting . . . . . . . . . . . . . . . . . . . . . . . 173
Engines Diesel Fuel . . . . . . . . . . . . . . . . . . . 215
Entry Lighting . . . . . . . . . . . . . . . . . . . 149
Event Data Recorders . . . . . . . . . . 353
Exhaust Fluid Diesel . . . . . . . . . . . . . . . . . . . . . . . . 183
Exit Lighting . . . . . . . . . . . . . . . . . . . . 149
Extended Parking . . . . . . . . . . . . . . . 180
Extender, Seat Belt . . . . . . . . . . . . . . 72
Exterior Lamp Controls . . . . . . . . . 143
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 149
F
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Replacement (Fuel) . . . . . . . . . . . 221 Filter,
Engine Air Cleaner . . . . . . . . . . . 241
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 145
Flashers, Hazard Warning . . . . . . 146
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 291 Changing . . . . . . . . . . . . . . . . . . . . . 299
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 320
Fluid
Automatic Transmission . . . . . . 240
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 249
Washer . . . . . . . . . . . . . . . . . . . . . . . 247
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 147 Bulb Replacement . . . . . . . . . . . . 257
Folding Mirrors . . . . . . . . . . . . . . . . . . 52
Forward Automatic Braking . . . . . 205
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 203
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 351
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . 207
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 59
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 62
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 215

Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12146336) - 2019 - crc - 10/22/18
374 Index
Passenger Compartment AirFilter . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Passenger Sensing System . . . . . 79
Pedestrian Ahead Indicator . . . . . 127
Perchlorate Materials Requirements, California . . . . . . 230
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 139
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 44
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Outlets . . . . . . . . . . . . . . . . . . . . . . . .113
Protection, Battery . . . . . . . . . . . . 149
Retained Accessory (RAP) . . . 179
Seat Adjustment . . . . . . . . . . . . . . . . 60
Windows . . . . . . . . . . . . . . . . . . . . . . . 53
Pregnancy, Using Seat Belts . . . . 71
Privacy Vehicle Data Recording . . . . . . . 353
Program Courtesy Transportation . . . . . . 347
Prohibited Fuels . . . . . . . . . . . . . . . . 214
Proposition 65 Warning,
California . . . . . . . . . . . .229, 250, 306, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 350R
Radio Frequency Statement . . . . 351
Reading Lamps . . . . . . . . . . . . . . . . . 148
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 63
Rear Vision Camera (RVC) . . . . . 201
Rear Window Washer/Wiper . . . . 112
Rearview Mirrors . . . . . . . . . . . . . . . . 53
Reclining Seatbacks . . . . . . . . . . . . . 60
RecommendedFuel . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 333
Records Maintenance . . . . . . . . . . . . . . . . . . 336
Recreational Vehicle Towing . . . . 310
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 345
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . 31, 38
Remote Vehicle Start . . . . . . . . . . . . 40
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 85
Maintenance . . . . . . . . . . . . . . . . . . 334
Replacing Airbag System . . . . . . . . 85
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . . 100
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 73 Reporting Safety Defects
Canadian Government . . . . . . . . 352
General Motors . . . . . . . . . . . . . . . 352
U.S. Government . . . . . . . . . . . . . 352
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 91
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 179
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 162
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . . 345
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . 55
Rotation, Tires . . . . . . . . . . . . . . . . . . 284
Routing, Engine Drive Belt . . . . . . 340
Running out of Fuel . . . . . . . . . . . . . 220
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . 181
S
Safety Defects ReportingCanadian Government . . . . . . . . 352
General Motors . . . . . . . . . . . . . . . 352
U.S. Government . . . . . . . . . . . . . 352
Safety Locks . . . . . . . . . . . . . . . . . . . . . 45
Safety System Check . . . . . . . . . . . . 72
Scheduling Appointments . . . . . . . 347