Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12032182) - 2019 - crc - 5/8/18
330 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 330
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 332
Customer Assistance for Text Telephone (TTY) Users . . . . . 333
Online Owner Center . . . . . . . . . 333
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 334
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 334
Scheduling Service Appointments . . . . . . . . . . . . . . . 336
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 336
Collision Damage Repair . . . . . 337
Publication Ordering Information . . . . . . . . . . . . . . . . . . 339
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 340
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 340
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 341
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 341
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 342
Event Data Recorders . . . . . . . . 342
OnStar . . . . . . . . . . . . . . . . . . . . . . . 343
Infotainment System . . . . . . . . . . 343
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12032182) - 2019 - crc - 5/8/18
Customer Information 333
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 325.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12032182) - 2019 - crc - 5/8/18
340 Customer Information
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12032182) - 2019 - crc - 5/8/18
342 Customer Information
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12032182) - 2019 - crc - 5/8/18
OnStar 347
Reactivation for Subsequent
Owners
Press|and follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
|to speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 340.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
|to help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12032182) - 2019 - crc - 5/8/18
OnStar 349
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. SeeAdd-On Electrical
Equipment 0216. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
|to speak with an
Advisor. Users of wireless
communications are cautioned that the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/
libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12032182) - 2019 - crc - 5/8/18
Index 359
E
Electric Parking Brake . . . . . . . . . . 195
Electric Parking Brake Light . . . . 116
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 216
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 259
Fuses . . . . . . . . . . . . . . . . . . . . . . . . 258
Overload . . . . . . . . . . . . . . . . . . . . . 258
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 262
Electronic Stability Control (ESC) Off Light . . . . . . . . . . . . . . . . 118
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 346
Engine Air Cleaner/Filter . . . . . . . . . . . . . 239
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . .113
Compartment Overview . . . . . . . 225
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . .110
Coolant Temperature
Warning Light . . . . . . . . . . . . . . . .118
Cooling System . . . . . 242, 246, 247
Drive Belt Routing . . . . . . . . . . . . 329
Exhaust . . . . . . . . . . . . . . . . . . . . . . 186 Engine (cont'd)
Oil Life System . . . . . . . . . . . . . . . 237
Oil Pressure Light . . . . . . . . . . . . .119
Overheating . . . . . . . . . . . . . . . . . . 247
Power Messages . . . . . . . . . . . . . 128
Running While Parked . . . . . . . . 187
Starting . . . . . . . . . . . . . . . . . . . . . . . 182
Entry Lighting . . . . . . . . . . . . . . . . . . . 143
Event Data Recorders . . . . . . . . . . 342
Exit Lighting . . . . . . . . . . . . . . . . . . . . 143
Extended Parking . . . . . . . . . . . . . . . 186
Extender, Seat Belt . . . . . . . . . . . . . . 72
Exterior Lamp Controls . . . . . . . . . 139
Exterior Lamps Off Reminder . . . 139
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 144
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter, Engine Air Cleaner . . . . . . . . . . . 239
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 140
Flashers, Hazard Warning . . . . . . 142
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 286
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 309
Fluid Automatic Transmission . . . . . . 238 Fluid (cont'd)
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 250
Washer . . . . . . . . . . . . . . . . . . . . . . . 248
Folding Mirrors . . . . . . . . . . . . . . . . . . 45
Frequency Statement
Radio . . . . . . . . . . . . . . . . . . . . . . . . . 340
Front Air Dam . . . . . . . . . . . . . . . . . . 179
Front Seats Heated and Ventilated . . . . . . . . . . 65
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 213
Economy Driving . . . . . . . . . . . . . . . 24
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 215
Filling the Tank . . . . . . . . . . . . . . . 214
Foreign Countries . . . . . . . . . . . . 213
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 109
Low Fuel Warning Light . . . . . . . .119
Management, Active . . . . . . . . . . 185
Prohibited Fuels . . . . . . . . . . . . . . 213
Recommended . . . . . . . . . . 212, 213
Top Tier . . . . . . . . . . . . . . . . . . . . . . 212
Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 259
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 262
Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12032182) - 2019 - crc - 5/8/18
Index 363
Proposition65 Warning,
California . . . . . . . . . . . .219, 251, 295,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 339
R
Radio Frequency Statement . . . . 340
Reading Lamps . . . . . . . . . . . . . . . . . 143
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 252
Rear Storage . . . . . . . . . . . . . . . . . . . . 95
Rear Vision Camera (RVC) . . . . . 210
Rearview Mirrors . . . . . . . . . . . . . . . . 45Automatic Dimming . . . . . . . . . . . . . 46
Reclining Seatbacks . . . . . . . . . . . . . 60
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . 212, 213
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 321
Records
Maintenance . . . . . . . . . . . . . . . . . . 324
Recreational Vehicle Towing . . . . 300
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 334
Remote Keyless Entry
(RKE) System . . . . . . . . . . . . . . 26, 27
Remote Vehicle Start . . . . . . . . . . . . 33 Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 84
Maintenance . . . . . . . . . . . . . . . . . . 323
Replacing Airbag System . . . . . . . . 84
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 73
Reporting Safety Defects
Canadian Government . . . . . . . . 341
General Motors . . . . . . . . . . . . . . . 341
U.S. Government . . . . . . . . . . . . . 340
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 183
Reverse Tilt Mirrors . . . . . . . . . . . . . . 45
Ride Control Systems Enhanced TractionSystem (ETS) . . . . . . . . . . . . . . . 207
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 172
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 334
Roof Panel . . . . . . . . . . . . . . . . . . . . . . 48
Rotation, Tires . . . . . . . . . . . . . . . . . . 279
Routing, Engine Drive Belt . . . . . . 329
Run-Flat Tires . . . . . . . . . . . . . . . . . . 266
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . . 187
S
Safety Defects ReportingCanadian Government . . . . . . . . 341
General Motors . . . . . . . . . . . . . . . 341
U.S. Government . . . . . . . . . . . . . 340
Safety System Check . . . . . . . . . . . . 72
Scheduling Appointments . . . . . . . 336
Sealant Kit, Tire . . . . . . . . . . . . . . . . 287
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 66 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Extender . . . . . . . . . . . . . . . . . . . . . . . . 72
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . 67
Lap-Shoulder Belt . . . . . . . . . . . . . . 69
Reminders . . . . . . . . . . . . . . . . . . . . . 111
Replacing after a Crash . . . . . . . . 73
Use During Pregnancy . . . . . . . . . . 72
Seatback Latches . . . . . . . . . . . . . . . 64
Seats Head Restraints . . . . . . . . . . . . . . . . 58
Heated and Ventilated Front . . . . 65
Lumbar Adjustment, Front . . . . . . 60
Memory . . . . . . . . . . . . . . . . . . . . . . . . . 60
Power Adjustment, Front . . . . . . . 59
Reclining Seatbacks . . . . . . . . . . . . 60
Securing Child Restraints . . . . . . . . 91
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 120