Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460274) - 2019 - CRC - 10/1/18
354 Customer Information
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given. .
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460274) - 2019 - CRC - 10/1/18
356 Customer Information
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.
customers arrange their own
transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information.Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel usage
charges, taxes, levies, usage fees,
excessive mileage, or rental usage
beyond the completion of the repair
are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 361
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0811.
In other Central America and
Caribbean Countries, call
52-722-236-0680.Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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366 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 359.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 375
IndexA
Accessories andModifications . . . . . . . . . . . . . . . . . . 241
Accessory Power . . . . . . . . . . . . . . . 179
Add-On Electrical Equipment . . . 237
Additional Information OnStar . . . . . . . . . . . . . . . . . . . . . . . 365
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . . . 338
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . 46
Air Cleaner/Filter, Engine . . . . . . . 251
Air Conditioning . . . . . . . . . . . 148, 150
Air Filter, Passenger Compartment . . . . . . . . . . . . . . . . . 154
Air Vents . . . . . . . . . . . . . . . . . . . . . . . 153
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . 71
How Does an AirbagRestrain? . . . . . . . . . . . . . . . . . . . . . 64
Passenger Sensing System . . . . 65
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 63
What Will You See after an
Airbag Inflates? . . . . . . . . . . . . . . . 64
When Should an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . . 63
Where Are the Airbags? . . . . . . . . 61 Airbags
Adding Equipment to the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 70
Passenger Status Indicator . . . .119
Readiness Light . . . . . . . . . . . . . . .119
Servicing Airbag-Equipped Vehicles . . . . . . . . . . . . . . . . . . . . . . . 70
System Check . . . . . . . . . . . . . . . . . . 59
Alarm Vehicle Security . . . . . . . . . . . . . . . . 34
All-Season Tires . . . . . . . . . . . . . . . . 279
All-Terrain Tires . . . . . . . . . . . . . . . . . 280
Antilock Brake System (ABS) . . . 197
Warning Light . . . . . . . . . . . . . . . . . 123
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . 319
Interior . . . . . . . . . . . . . . . . . . . . . . . . 324
Assistance Program, Roadside . . . . . . . . . . . . . . . . . . . . . . 353
Assistance Systems for Parking and Backing . . . . . . . . . . 210
Automatic Climate Control System . . . . . . . 150
Door Locks . . . . . . . . . . . . . . . . . . . . . 33
Headlamp System . . . . . . . . . . . . 141
Transmission . . . . . . . . . . . . . . . . . 183
Transmission Fluid . . . . . . . . . . . 250
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Index 377
Climate Control Systems . . . . . . . 148Air Conditioning . . . . . . . . . . . . . . 148
Automatic . . . . . . . . . . . . . . . . . . . . . 150
Heating . . . . . . . . . . . . . . . . . . . . . . . 148
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Cluster, Instrument . . . . . . . . 112, 114
Clutch, Hydraulic . . . . . . . . . . . . . . . 250
Collision Damage Repair . . . . . . . 356
Compact Spare Tire . . . . . . . . . . . . 310
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 103
Compass . . . . . . . . . . . . . . . . . . . . . . . 108
Connected Services Connections . . . . . . . . . . . . . . . . . . 372
Diagnostics . . . . . . . . . . . . . . . . . . . 374
Navigation . . . . . . . . . . . . . . . . . . . . 371
Connections Connected Services . . . . . . . . . . 372
Control Hill Descent . . . . . . . . . . . . . . . . . . 202
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 199
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 124
Control of a Vehicle . . . . . . . . . . . . . 157
Convex Mirrors . . . . . . . . . . . . . . . . . . 36
Coolant
Engine Temperature Gauge . . .117 Cooling . . . . . . . . . . . . . . . . . . . . 148, 150
Cooling System . . . . . . . . . . . . . . . . . 253
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 355
Cruise Control . . . . . . . . . . . . . . . . . . 206 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Cupholders . . . . . . . . . . . . . . . . . . . . . 103
Customer Assistance . . . . . . . . . . . 352
Offices . . . . . . . . . . . . . . . . . . . . . . . . 351
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 352
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 358
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 349
D
Damage Repair, Collision . . . . . . . 356
Danger, Warning, and Caution . . . . 3
Data Collection
Infotainment System . . . . . . . . . . 362
OnStar . . . . . . . . . . . . . . . . . . . . . . . 362
Data Recorders, Event . . . . . . . . . 361
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 141
Defensive Driving . . . . . . . . . . . . . . . 157
Delayed Locking . . . . . . . . . . . . . . . . . 32 Diagnostics
Connected Services . . . . . . . . . . 374
Differential, Limited-Slip . . . . . . . . 204
Distracted Driving . . . . . . . . . . . . . . . 156
Dome Lamps . . . . . . . . . . . . . . . . . . . 144
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 128
Delayed Locking . . . . . . . . . . . . . . . . 32
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power Locks . . . . . . . . . . . . . . . . . . . . 32
Drive Belt Routing, Engine . . . . . . 348
Driver Assistance Systems . . . . . 209
Driver Information
Center (DIC) . . . . . . . . . . . . . 129, 131
Driver Mode Control . . . . . . . . . . . . 203
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 219
Defensive . . . . . . . . . . . . . . . . . . . . . 157
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 157
For Better Fuel Economy . . . . . . . 24
Hill and Mountain Roads . . . . . . 165
If the Vehicle is Stuck . . . . . . . . . 167
Loss of Control . . . . . . . . . . . . . . . 159
Off-Road . . . . . . . . . . . . . . . . . . . . . 159
Off-Road Recovery . . . . . . . . . . . 158
Vehicle Load Limits . . . . . . . . . . . 168
Wet Roads . . . . . . . . . . . . . . . . . . . 164