Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12017481) - 2019 - CRC - 11/5/18
344 CUSTOMER INFORMATION
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca or
call 1-800-GM-DRIVE (800-463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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CUSTOMER INFORMATION 347
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your dealer
may offer the following transportation
options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable time
and distance parameters of your
dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be supported
by original receipts and within the
maximum amount allowed by GM for
shuttle service. If U.S. customers
arrange their own transportation,
limited reimbursement for reasonable
fuel expenses may be available. Claim
amounts should reflect actual costs
and be supported by original receipts.
See your dealer for information.Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed rental
agreement and meet state/provincial,
local, and rental vehicle provider
requirements. Requirements vary and
may include minimum age
requirements, insurance coverage,
credit card, etc. Additional fees such
as fuel usage charges, taxes, levies,
usage fees, excessive mileage, or rental
usage beyond the completion of the
repair are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program Information
All program options, such as shuttle
service, may not be available at every
dealer. Contact your dealer for specific
availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue CourtesyTransportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its sole
discretion.
Collision Damage Repair
If the vehicle is involved in a collision
and it is damaged, have the damage
repaired by a qualified technician
using the proper equipment and
quality replacement parts. Poorly
performed collision repairs diminish
the vehicle resale value, and safety
performance can be compromised in
subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the parts
with which the vehicle was originally
built. Genuine GM Collision parts are
the best choice to ensure that the
vehicle's designed appearance,
durability, and safety are preserved.
The use of Genuine GM parts can help
maintain the GM New Vehicle Limited
Warranty.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12017481) - 2019 - CRC - 11/5/18
350 CUSTOMER INFORMATION
Customer literature publications
available for purchase include owner’s
manuals, warranty manuals,
infotainment manuals, and portfolios.
Portfolios include an owner’s manual,
warranty manual, infotainment
manual, if applicable, and zip lock bag
or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that operate
on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC)
rules and with Innovation, Science
and Economic Development (ISED)
Canada's RSP-100 / license-exempt
RSS's / ICES-001.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or General
Motors.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12017481) - 2019 - CRC - 11/5/18
356 ONSTAR
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Q
to set up an account.
. After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar
or connected services if the vehicle is
disposed of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar or
connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar services
are available everywhere or on all
vehicles. For more information, a full
description of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an Advisor.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12017481) - 2019 - CRC - 11/5/18
ONSTAR 357
OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0350.Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12017481) - 2019 - CRC - 11/5/18
ONSTAR 359
These updates or changes may also
collect personal information. Such
collection is described in the OnStar
privacy statement or separately
disclosed at the time of installation.
These updates or changes may also
cause a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates or
changes and agreement that either
OnStar or GM may remotely deliver
them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827) or
press
Qto speak with an Advisor.
Users of wireless communications are
cautioned that the privacy of any
information sent via wireless cellular communications cannot be assured.
Third parties may unlawfully intercept
or access transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/
libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg,
All rights reserved.
Permission to use, copy, modify, and
distribute this software for any
purpose with or without fee is hereby
granted, provided that the above
copyright notice and this permission
notice appear in all copies.
THE SOFTWARE IS PROVIDED
“AS
IS,” WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED,
INCLUDING BUT NOT LIMITED TO
THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND
NONINFRINGEMENT OF THIRD
PARTY RIGHTS. IN NO EVENT SHALL
THE AUTHORS OR COPYRIGHT
HOLDERS BE LIABLE FOR ANY
CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION
OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
Except as contained in this notice, the
name of a copyright holder shall not
be used in advertising or otherwise to
promote the sale, use or other
dealings in this Software without prior
written authorization of the copyright
holder.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12017481) - 2019 - CRC - 11/5/18
364 CONNECTED SERVICES
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped. .
Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service, which
requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other vehicles
press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds: “OK,
calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12017481) - 2019 - CRC - 11/5/18
370 INDEX
Fuel (cont'd)Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Fuses Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Fuses and Circuit Breakers . . . . . . . 275
Instrument Panel Fuse Block . . . . 279
G
Garage Door Opener . . . . . . . . . . . . . . . . 154 Programming . . . . . . . . . . . . . . . . . . . . . . 154
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . 272
Gauges Engine Coolant Temperature . . . . 130
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Speedometer . . . . . . . . . . . . . . . . . . . . . . 129
Tachometer . . . . . . . . . . . . . . . . . . . . . . . 129
Trip Odometer . . . . . . . . . . . . . . . . . . . . 129
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . . . . 125
General Information Service and Maintenance . . . . . . . . 324
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 253
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
H
Hazard Warning Flashers . . . . . . . . . . 161
Head Restraints . . . . . . . . . . . . . . . . . . . . . . 62
Head-up Display . . . . . . . . . . . . . . . . . . . . 145
Headlamps
Aiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 160
Bulb Replacement . . . . . . . . . . . . . . . . 273
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . . . . 160
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . 160
High-Beam On Light . . . . . . . . . . . . . . 141
High/Low Beam Changer . . . . . . . . . 160
Lamps On Reminder . . . . . . . . . . . . . . 141
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Steering Wheel . . . . . . . . . . . . . . . . . . . . 117
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . 54
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
High-Beam On Light . . . . . . . . . . . . . . . . 141
High-Speed Operation . . . . . . . . . . . . . . 290
Hill and Mountain Roads . . . . . . . . . . 178
Hill Start Assist (HSA) . . . . . . . . . . . . . 203
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255 Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
How to Wear Seat Belts Properly . . . 74
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
I
Ignition Positions . . . . . . . . . . . . . . . . . . . 184
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Indicator
Pedestrian Ahead . . . . . . . . . . . . . . . . . 137
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . 137
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Information Publication Ordering . . . . . . . . . . . . . 349
Infotainment . . . . . . . . . . . . . . . . . . . . . . . . 165
Infotainment System . . . . . . . . . . . . . . . 353
Instrument Cluster . . . . . . . . . . . . . . . . . 126
Instrument Panel Overview . . . . . . . . . . . 6
Interior Rearview Mirrors . . . . . . . . . . . 54
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . 309
K
Keyless Entry Remote (RKE) System . . . . . . . . . . . . . . 29
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28