2019 CADILLAC ESCALADE service schedule

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
380 CUSTOMER INFORMATION
Online Owner Center
Online Owner Experience (U.S.)
my.cadillac.com
The Cadillac online owner experience
allows interaction with Cadillac and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View printable dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 373.
H:View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F: Chat with online help
representatives.
See my.cadillac.com to register your
vehicle.
Cadillac Owner Centre (Canada)
www.cadillacowner.ca
Visit the Cadillac Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and warranty
information.
. Retrieve favorite articles, quizzes,
tips, and multimedia galleries
organized into the Featured
Articles and Auto Care Sections.
. Download owner’s manuals. .
Find Cadillac-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to qualified
applicants for cost reimbursement, up
to certain limits, of eligible
aftermarket adaptive equipment
required for the vehicle, such as hand
controls or a wheelchair/scooter lift
for the vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
CUSTOMER INFORMATION 383
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment and
advising the service consultant of
your transportation needs, your dealer
can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service, unless,
of course, the problem is safety
related. If it is, please call your
dealership, let them know this, and
ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are urged
to do so as early in the work day as
possible to allow for same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), extended
powertrain, and/or hybrid-specific
warranties in both the U.S. and
Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a part
of the New Vehicle Limited Warranty.
A separate booklet entitled“Limited
Warranty and Owner Assistance
Information ”furnished with each new
vehicle provides detailed warranty
coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your dealer
may offer the following transportation
options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable time
and distance parameters of your
dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be supported
by original receipts and within the
maximum amount allowed by GM for
shuttle service. If U.S. customers
arrange their own transportation,
limited reimbursement for reasonable
fuel expenses may be available. Claim
amounts should reflect actual costs
and be supported by original receipts.
See your dealer for information.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
386 CUSTOMER INFORMATION
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system,
body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic operational
information about the vehicle. The
owner’s manual includes the
Maintenance Schedule for all models.Customer literature publications
available for purchase include owner’s
manuals, warranty manuals,
infotainment manuals, and portfolios.
Portfolios include an owner’s manual,
warranty manual, infotainment
manual, if applicable, and zip lock bag
or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
CONNECTED SERVICES 401
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped. .
Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
Features are subject to change. For
myCadillac mobile app information
and compatibility, see my.cadillac.com.
An active OnStar or connected service
plan may be required. A compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service, which
requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other vehicles
press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds: “OK,
calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/19/18
INDEX 409
Lower Anchors and Tethers forChildren (LATCH System) . . . . . . . . 106
Lumbar Adjustment . . . . . . . . . . . . . . . . . 63 Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 63
M
Magnetic Ride Control . . . . . . . . . . . . . 224
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . 367
Maintenance Schedule . . . . . . . . . . . . . 360
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 370
Transfer Case . . . . . . . . . . . . . . . . . . . . . 214
Malfunction Indicator Lamp . . . . . . . 140
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 212
Massage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Memory Features . . . . . . . . . . . . . . . . . . . . 12
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . 65
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . 154
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . 154
Mirror Child-View . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . 54 Mirrors
Automatic Dimming Rearview . . . . . 53
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . 53
Mirrors, Interior Rearview . . . . . . . . . . . 53
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Driver Control . . . . . . . . . . . . . . . . . . . . . 223
Monitor System, Tire Pressure . . . . . 319
N
Navigation
Connected Services . . . . . . . . . . . . . . . 399
Net, Convenience . . . . . . . . . . . . . . . . . . . 121
New Vehicle Break-In . . . . . . . . . . . . . . . 201
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Engine Oil Life System . . . . . . . . . . . 283
Pressure Light . . . . . . . . . . . . . . . . . . . . . 146
Older Children, Restraints . . . . . . . . . . . 99 Online Owner Center . . . . . . . . . . . . . . . 380
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
OnStar Additional Information . . . . 393
OnStar Emergency . . . . . . . . . . . . . . . . . . 392
OnStar Overview . . . . . . . . . . . . . . . . . . . . 391
OnStar Security . . . . . . . . . . . . . . . . . . . . . 393
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Overheating, Engine . . . . . . . . . . . . . . . . 289
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . . . . 206
Shifting Out of . . . . . . . . . . . . . . . . . . . . 207
Park Assist . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Brake and P (Park)
Mechanism Check . . . . . . . . . . . . . . . 296
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Over Things That Burn . . . . . . . . . . . 207
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . 237
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Passenger Sensing System . . . . . . . . . . 93