2019 CADILLAC ESCALADE ESV emergency towing

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
382 CUSTOMER INFORMATION
.Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure,
incidental expenses may be
reimbursed during the Powertrain
warranty period. Items considered
are hotel, meals, and rental car or
a vehicle being delivered back to
the customer, up to 500 miles.
Cadillac Technician Roadside
Service (U.S. Only)
Cadillac's exceptional Roadside Service
is more than an auto club or towing
service. It provides every Cadillac
owner in the United States with the
advantage of contacting a Cadillac
advisor and, where available, a
Cadillac trained dealer technician who
can provide on-site service.
A dealer technician will travel to your
location within a 30-mile radius of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your car towed to the nearest
Cadillac dealership. Each technician
travels with a specially equipped service vehicle complete with the
necessary Cadillac parts and tools
required to handle most roadside
repairs.
Services Not Included in
Roadside Service
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires, chains,
or other traction devices
Service is not provided if a vehicle is
in an area that is not accessible to the
service vehicle or is not a regularly
traveled or maintained public road,
which includes ice and winter roads.
Off-road use is not covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel delivery: Reimbursement is
up to 7 liters. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service. .
Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Service: Pre-authorization, original
detailed receipts, and a copy of the
repair orders are required. Once
authorization has been received,
the Roadside Service advisor will
help you make arrangements and
explain how to receive payment.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 800 km.
. Alternative Service: If assistance
cannot be provided right away, the
Roadside Service advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
CUSTOMER INFORMATION 385
Repair Facility
GM also recommends that you choose
a collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer may have
a collision repair center with
GM-trained technicians and
state-of-the-art equipment, or be able
to recommend a collision repair center
that has GM-trained technicians and
comparable equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read
the lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0381. Gather the following information:
.
Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 92.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/19/18
406 INDEX
E
Electric Parking Brake . . . . . . . . . . . . . . 219
Electric Parking Brake Light . . . . . . . 142
Electrical Equipment, Add-On . . . . . 275
Electrical SystemEngine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Fuses and Circuit Breakers . . . . . . . 301
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 305, 307
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . 285
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 140
Compartment Overview . . . . . . . . . . 280
Coolant Temperature Gauge . . . . . 137
Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . 145
Cooling System . . . . . . . . . . . . . . . . . . . 286
Drive Belt Routing . . . . . . . . . . . . . . . . 376
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204 Engine (cont'd)
Oil Life System . . . . . . . . . . . . . . . . . . . . 283
Oil Pressure Light . . . . . . . . . . . . . . . . . 146
Overheating . . . . . . . . . . . . . . . . . . . . . . . 289
Power Messages . . . . . . . . . . . . . . . . . . 154
Running While Parked . . . . . . . . . . . 209
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . 173
Equipment, Towing . . . . . . . . . . . . . . . . . 265
Event Data Recorders . . . . . . . . . . . . . . 389
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . 173
Extended Parking . . . . . . . . . . . . . . . . . . . 208
Extender, Seat Belt . . . . . . . . . . . . . . . . . . 85
Exterior Lamp Controls . . . . . . . . . . . . 167
Exterior Lamps Off Reminder . . . . . . 169
Exterior Lighting Battery Saver . . . . 174
F
Fan Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . 285
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 169
Flashers, Hazard Warning . . . . . . . . . . 171
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 332 Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Fluid
Automatic Transmission . . . . . . . . . 284
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Four-Wheel DriveTransfer Case . . . . . . . . . . . . . . . . . . . . 214
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 52
Forward Automatic Braking . . . . . . . . 246
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Four-Wheel Drive . . . . . . . . . . . . . .214, 294
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Front Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Front Seats Heated and Cooled . . . . . . . . . . . . . . . . . 69
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Economy Driving . . . . . . . . . . . . . . . . . . . 25
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . . . . . . 255
Filling the Tank . . . . . . . . . . . . . . . . . . . 253
Foreign Countries . . . . . . . . . . . . . . . . . 253
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Low Fuel Warning Light . . . . . . . . . 146
Management, Active . . . . . . . . . . . . . . 208
Prohibited Fuels . . . . . . . . . . . . . . . . . . 252