Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
378 CUSTOMER INFORMATION
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE —U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
the Council of Better Business Bureaus
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/19/18
406 INDEX
E
Electric Parking Brake . . . . . . . . . . . . . . 219
Electric Parking Brake Light . . . . . . . 142
Electrical Equipment, Add-On . . . . . 275
Electrical SystemEngine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Fuses and Circuit Breakers . . . . . . . 301
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 305, 307
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . 285
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 140
Compartment Overview . . . . . . . . . . 280
Coolant Temperature Gauge . . . . . 137
Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . 145
Cooling System . . . . . . . . . . . . . . . . . . . 286
Drive Belt Routing . . . . . . . . . . . . . . . . 376
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204 Engine (cont'd)
Oil Life System . . . . . . . . . . . . . . . . . . . . 283
Oil Pressure Light . . . . . . . . . . . . . . . . . 146
Overheating . . . . . . . . . . . . . . . . . . . . . . . 289
Power Messages . . . . . . . . . . . . . . . . . . 154
Running While Parked . . . . . . . . . . . 209
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . 173
Equipment, Towing . . . . . . . . . . . . . . . . . 265
Event Data Recorders . . . . . . . . . . . . . . 389
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . 173
Extended Parking . . . . . . . . . . . . . . . . . . . 208
Extender, Seat Belt . . . . . . . . . . . . . . . . . . 85
Exterior Lamp Controls . . . . . . . . . . . . 167
Exterior Lamps Off Reminder . . . . . . 169
Exterior Lighting Battery Saver . . . . 174
F
Fan Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Features Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Filter, Engine Air Cleaner . . . . . . . . . . . . . . . . 285
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 169
Flashers, Hazard Warning . . . . . . . . . . 171
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331 Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 332 Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Fluid
Automatic Transmission . . . . . . . . . 284
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Four-Wheel DriveTransfer Case . . . . . . . . . . . . . . . . . . . . 214
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 52
Forward Automatic Braking . . . . . . . . 246
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Four-Wheel Drive . . . . . . . . . . . . . .214, 294
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Front Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Front Seats Heated and Cooled . . . . . . . . . . . . . . . . . 69
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Economy Driving . . . . . . . . . . . . . . . . . . . 25
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . . . . . . 255
Filling the Tank . . . . . . . . . . . . . . . . . . . 253
Foreign Countries . . . . . . . . . . . . . . . . . 253
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Low Fuel Warning Light . . . . . . . . . 146
Management, Active . . . . . . . . . . . . . . 208
Prohibited Fuels . . . . . . . . . . . . . . . . . . 252
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/19/18
INDEX 407
Fuel (cont'd)Recommended . . . . . . . . . . . . . . . . . . . . 252
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Full-Size Spare Tire . . . . . . . . . . . . . . . . . 341
Fuses
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Fuses and Circuit Breakers . . . . . . . 301
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 305, 307
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
G
Garage Door Opener . . . . . . . . . . . . . . . . 163Programming . . . . . . . . . . . . . . . . . . . . . . 163
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . 298
Gauges Engine Coolant Temperature . . . . 137
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Speedometer . . . . . . . . . . . . . . . . . . . . . . 135
Tachometer . . . . . . . . . . . . . . . . . . . . . . . 136
Trip Odometer . . . . . . . . . . . . . . . . . . . . 136
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . . . . 132
General Information Service and Maintenance . . . . . . . . 359 General Information (cont'd)
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 277
Glass Replacement . . . . . . . . . . . . . . . . . 298
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
H
Hazard Warning Flashers . . . . . . . . . . 171
Head Restraints . . . . . . . . . . . . . . . . . . . . . . 61
Head-up Display . . . . . . . . . . . . . . . . . . . . 150
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 170
Bulb Replacement . . . . . . . . . . . . . . . . 299
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . . . 169
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . 169
High-Beam On Light . . . . . . . . . . . . . . 147
High/Low Beam Changer . . . . . . . . . 169
Lamps On Reminder . . . . . . . . . . . . . . 147
Heated Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Steering Wheel . . . . . . . . . . . . . . . . . . . . 124
Heated and Cooled Front Seats . . . . . 69
Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . 53 Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Heating . . . . . . . . . . . . . . . . . . . . . . . . .176, 181
High-Beam On Light . . . . . . . . . . . . . . . . 147
High-Speed Operation . . . . . . . . . . . . . . 319
Hill and Mountain Roads . . . . . . . . . . 194
Hill Start Assist (HSA) . . . . . . . . . . . . . 221
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
How to Wear Seat Belts Properly . . . 78
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . .176, 181
I
Ignition Positions . . . . . . . . . . . . . . . . . . . 202
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Indicator Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . 144
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Information Publication Ordering . . . . . . . . . . . . . 386
Infotainment . . . . . . . . . . . . . . . . . . . . . . . . 175
Infotainment System . . . . . . . . . . . . . . . 390
Instrument Cluster . . . . . . . . . . . . . . . . . 133
Instrument Panel Storage Area . . . . . . . . . . . . . . . . . . . . . . 119
Interior Rearview Mirrors . . . . . . . . . . . 53
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/19/18
412 INDEX
Storage Areas (cont'd)Instrument Panel . . . . . . . . . . . . . . . . . 119
Roof Rack System . . . . . . . . . . . . . . . . 122
Sunglasses . . . . . . . . . . . . . . . . . . . . . . . . . 120
Storage Compartments . . . . . . . . . . . . . 119
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . 196
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Sunglass Storage . . . . . . . . . . . . . . . . . . . . 120
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward Collision Alert (FCA) . . . . 243
Infotainment . . . . . . . . . . . . . . . . . 175, 390
Roof Rack . . . . . . . . . . . . . . . . . . . . . . . . . 122
Systems Driver Assistance . . . . . . . . . . . . . . . . . 236
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . 136
Text Telephone (TTY) Users . . . . . . . 379
Theft-Deterrent Systems . . . . . . . . . . . . 50Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . 50
Third-Row Seats . . . . . . . . . . . . . . . . . . . . . 75
Throttle, Adjustable . . . . . . . . . . . . . . . . 201
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311 Tires (cont'd)
All-Season . . . . . . . . . . . . . . . . . . . . . . . . . 312
All-Terrain . . . . . . . . . . . . . . . . . . . . . . . . . 313
Buying New Tires . . . . . . . . . . . . . . . . . 326
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Designations . . . . . . . . . . . . . . . . . . . . . . 314
Different Size . . . . . . . . . . . . . . . . . . . . . . 327
Full-Size Spare . . . . . . . . . . . . . . . . . . . . 341
If a Tire Goes Flat . . . . . . . . . . . . . . . . 331
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . 324
Low Profile . . . . . . . . . . . . . . . . . . . . . . . . 313
Pressure . . . . . . . . . . . . . . . . . . . . . . 317, 319
Pressure Light . . . . . . . . . . . . . . . . . . . . . 145
Pressure Monitor Operation . . . . . . 320
Pressure Monitor System . . . . . . . . 319
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Sidewall Labeling . . . . . . . . . . . . . . . . . 313
Terminology and Definitions . . . . 315
Uniform Tire Quality Grading . . . . 328
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Wheel Replacement . . . . . . . . . . . . . . 329
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Top Tier Fuel . . . . . . . . . . . . . . . . . . . . . . . . 252
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . 213 Tow/Haul Mode Light . . . . . . . . . . . . . . 143
Towing
Driving Characteristics . . . . . . . . . . . 255
Equipment . . . . . . . . . . . . . . . . . . . . . . . . 265
General Information . . . . . . . . . . . . . . 255
Recreational Vehicle . . . . . . . . . . . . . . 346
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Trailer Sway Control (TSC) . . . . . . . 273
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Traction Control System
(TCS)/StabiliTrak Light . . . . . . . . . 145
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . 221
Trailer
Sway Control (TSC) . . . . . . . . . . . . . . . 273
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Transfer Case . . . . . . . . . . . . . . . . . . . . . . . 214
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 209
Fluid, Automatic . . . . . . . . . . . . . . . . . . 284
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . 136
Turn and Lane-Change Signals . . . . 171