2019 CADILLAC CT6 service

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-12533370) -
2019 - crc - 1/23/19
392 SERVICE AND MAINTENANCE
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
UsageFluid/Lubricant
Automatic Transmission DEXRON-ULV Automatic Transmission Fluid (GM Part No. 19352619, in Canada 19352620).
Engine Coolant 50/50 mixture of clean drinkable water and use only DEX-COOL Coolant.
Engine Oil (Except 4.2L V8 Twin Turbo Engine) Engine oil meeting the dexos1 specification of the proper SAE viscosity grade.
ACDelco dexos1 full synthetic is recommended. See
Engine Oil0299.
Engine Oil (4.2L V8 Twin Turbo Engine Only) Engine oil meeting the dexos2 specification of the proper SAE viscosity grade.
ACDelco dexos2 is recommended. See
Engine Oil0299.
Hood Latch Assembly, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol (GM Part No. 89021668, in Canada 89021674) or
lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Hydraulic Brake System DOT 3 Hydraulic Brake Fluid (GM Part No. 19353126, in Canada 19353127).
Key Lock Cylinders, Hood and Door Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Rear Axle (Except V-Series)/Front Axle SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88863089, in Canada 88863090).
Rear Axle (V-Series) SAE 75W-90 Synthetic Axle Lubricant (GM Part No. 88862624, in
Canada 88862625).
Transfer Case (All-Wheel Drive) Transfer Case Fluid (GM Part No. 19331044, in Canada 19331045).

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-12533370) -
2019 - crc - 1/23/19
SERVICE AND MAINTENANCE 393
UsageFluid/Lubricant
Weatherstrip Conditioning Weatherstrip Lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent.
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection
requirements.
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 2.0L L4 Engine 23418368 A3219C
3.0L V6 Engine (Driver Side) 23441383 A3207C
3.0L V6 Engine (Passenger Side) 23450879 A3206C
3.6L V6 Engine 23458700 A3204C
4.2L V8 Engine 84166540 A3242C
Engine Oil Filter
2.0L L4 Engine 55495105 PF66
3.0L V6 Engine 19330000 PF63E
3.6L V6 Engine 19330000 PF63E

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-12533370) -
2019 - crc - 1/23/19
394 SERVICE AND MAINTENANCE
PartGM Part Number ACDelco Part Number
4.2L V8 Engine 19330000PF63E
Passenger Compartment Air Filter
Particulate 13508023CF185
Carbon 13356914CF184
Spark Plugs
2.0L L4 Engine 5550435441-103-IP
3.0L V6 Engine 1265028341-131
3.6L V6 Engine 1264678041-130
4.2L V8 Engine 1267217541-104
Wiper Blades Driver Side –60 cm (23.62 in) 23368186—
Passenger Side –45 cm (17.72 in) 23353587—

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-12533370) -
2019 - crc - 1/23/19
SERVICE AND MAINTENANCE 395
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of
services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Maintenance Stamp Services Performed

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-12533370) -
2019 - crc - 1/23/19
396 TECHNICAL DATA
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . . . . . . 396
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
Vehicle Data
Capacities and Specifications . . . . 397
Engine Drive Belt Routing . . . . . . . 399
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on the
driver side of the vehicle. It can be
seen through the windshield from
outside. The Vehicle Identification
Number (VIN) also appears on the
Vehicle Certification and Service Parts
labels and certificates of title and
registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See “EngineSpecifications”
underCapacities and
Specifications 0397 for the vehicle's
engine code.
Service Parts Identification
Label
There may be a label on the inside of
the trunk that contains the following
information:
. Vehicle Identification
Number (VIN)
. Model designation
. Paint information
. Production options and special
equipment
If there is no label, there is a barcode
on the certification label on the
center (B) pillar to scan for this same
information.

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-12533370) -
2019 - crc - 1/23/19
CUSTOMER INFORMATION 401
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 401
Customer Assistance Offices . . . . 403
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 403
Online Owner Center . . . . . . . . . . . . . 404
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 404
Roadside Service . . . . . . . . . . . . . . . . . 405
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 407
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 407
Collision Damage Repair . . . . . . . . . 408
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 410
Radio Frequency Statement . . . . . 411
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 411
Reporting Safety Defects to the Canadian Government . . . . . . . . . 411 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 412
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Event Data Recorders . . . . . . . . . . . . 412
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Infotainment System . . . . . . . . . . . . . 413
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-12533370) -
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402 CUSTOMER INFORMATION
further help, in the U.S., call the
Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call
the Canadian Cadillac Customer Care
Centre at 1-888-446-2000.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the
Customer Assistance representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and present
mileage.
When contacting Cadillac, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE —U.S. Owners : Both
General Motors and your dealer are
committed to making sure you are completely satisfied with the new
vehicle. However, if you continue to
remain unsatisfied after following the
procedure outlined in Steps One and
Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by
the Council of Better Business Bureaus
to settle automotive disputes
regarding vehicle repairs or the
interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may
reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of Columbia.
Eligibility is limited by vehicle age,
mileage, and other factors. General
Motors reserves the right to change
eligibility limitations and/or
discontinue its participation in this
program.
STEP THREE
—Canadian Owners :
In the event that you do not feel your
concerns have been addressed after
following the procedure outlined in
Steps One and Two, General Motors of
Canada Company wants you to be
aware of its participation in a
no-charge mediation/arbitration
program. General Motors of Canada
Company has committed to binding

Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-12533370) -
2019 - crc - 1/23/19
CUSTOMER INFORMATION 403
arbitration of owner disputes involving
factory-related vehicle service claims.
The program provides for the review
of the facts involved by an impartial
third party arbiter, and may include
an informal hearing before the arbiter.
The program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the Cadillac Customer Care Centre,
1-888-446-2000, or write to:
General Motors Cadillac Customer
Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Cadillac encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Cadillac, the letter
should be addressed to:
United States and Puerto Rico
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Service: 1-800-224-1400
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Company
Cadillac Customer Care Centre, Mail
Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English/French)
Cadillac Roadside Service:
1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones (TTYs),
Cadillac has TTY equipment available
at its Customer Assistance Center. Any
TTY user can communicate with
Cadillac by dialing: 1-800-833-2622.
TTY users in Canada can dial
1-800-263-3830.