2019 CADILLAC ATS ESP

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
346 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 346
Customer Assistance Offices . . . . 348
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 348
Online Owner Center . . . . . . . . . . . . . 349
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 349
Roadside Service . . . . . . . . . . . . . . . . . 350
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 352
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 352
Collision Damage Repair . . . . . . . . . 353
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 355
Radio Frequency Statement . . . . . 356
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 356
Reporting Safety Defects to the Canadian Government . . . . . . . . . 356 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 357
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Event Data Recorders . . . . . . . . . . . . 357
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Infotainment System . . . . . . . . . . . . . 359
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
350 CUSTOMER INFORMATION
General Motors of Canada also has a
Mobility program. See www.gm.ca or
call 1-800-GM-DRIVE (800-463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle .
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
CUSTOMER INFORMATION 351
.Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure,
incidental expenses may be
reimbursed during the Powertrain
warranty period. Items considered
are hotel, meals, and rental car or
a vehicle being delivered back to
the customer, up to 500 miles.
Cadillac Technician Roadside
Service (U.S. Only)
Cadillac's exceptional Roadside Service
is more than an auto club or towing
service. It provides every Cadillac
owner in the United States with the
advantage of contacting a Cadillac
advisor and, where available, a
Cadillac trained dealer technician who
can provide on-site service.
A dealer technician will travel to your
location within a 30-mile radius of a
participating Cadillac dealership.
If beyond this radius, we will arrange
to have your car towed to the nearest
Cadillac dealership. Each technician
travels with a specially equipped service vehicle complete with the
necessary Cadillac parts and tools
required to handle most roadside
repairs.
Services Not Included in
Roadside Service
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires, chains,
or other traction devices
Service is not provided if a vehicle is
in an area that is not accessible to the
service vehicle or is not a regularly
traveled or maintained public road,
which includes ice and winter roads.
Off-road use is not covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel delivery: Reimbursement is
up to 7 liters. Diesel fuel delivery
may be restricted. Propane and
other fuels are not provided
through this service. .
Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Service: Pre-authorization, original
detailed receipts, and a copy of the
repair orders are required. Once
authorization has been received,
the Roadside Service advisor will
help you make arrangements and
explain how to receive payment.
Items considered are hotel, meals,
and rental car or a vehicle being
delivered back to the customer, up
to 800 km.
. Alternative Service: If assistance
cannot be provided right away, the
Roadside Service advisor may give
you permission to get local
emergency road service. You will
receive payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
CUSTOMER INFORMATION 353
Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed rental
agreement and meet state/provincial,
local, and rental vehicle provider
requirements. Requirements vary and
may include minimum age
requirements, insurance coverage,
credit card, etc. Additional fees such
as fuel usage charges, taxes, levies,
usage fees, excessive mileage, or rental
usage beyond the completion of the
repair are also your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program Information
All program options, such as shuttle
service, may not be available at every
dealer. Contact your dealer for specific
availability.
General Motors reserves the right to
unilaterally modify, change,
or discontinue CourtesyTransportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its sole
discretion.
Collision Damage Repair
If the vehicle is involved in a collision
and it is damaged, have the damage
repaired by a qualified technician
using the proper equipment and
quality replacement parts. Poorly
performed collision repairs diminish
the vehicle resale value, and safety
performance can be compromised in
subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the parts
with which the vehicle was originally
built. Genuine GM Collision parts are
the best choice to ensure that the
vehicle's designed appearance,
durability, and safety are preserved.
The use of Genuine GM parts can help
maintain the GM New Vehicle Limited
Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in prior
crashes. In most cases, the parts being
recycled are from undamaged sections
of the vehicle. A recycled original
equipment GM part may be an
acceptable choice to maintain the
vehicle's originally designed
appearance and safety performance;
however, the history of these parts is
not known. Such parts are not covered
by the GM New Vehicle Limited
Warranty, and any related failures are
not covered by that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit poorly,
exhibit premature durability/corrosion
problems, and may not perform
properly in subsequent collisions.
Aftermarket parts are not covered by
the GM New Vehicle Limited
Warranty, and any vehicle failure
related to such parts is not covered by
that warranty.

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
358 CUSTOMER INFORMATION
situations, such as an air bag
deployment or hitting a road obstacle,
data that will assist in understanding
how a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The EDR
in this vehicle is designed to record
such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/or
brake pedal; and,
. How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in
which crashes and injuries occur. Note
EDR data are recorded by your vehicle
only if a non-trivial crash situation
occurs; no data are recorded by the
EDR under normal driving conditions
and no personal data (e.g., name,
gender, age, and crash location) are
recorded. However, other parties, such
as law enforcement, could combine
the EDR data with the type of
personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information
if they have access to the vehicle or
the EDR.
GM will not access these data or share
it with others except: with the consent
of the vehicle owner or, if the vehicle
is leased, with the consent of the
lessee; in response to an official
request by police or similargovernment office; as part of GM's
defense of litigation through the
discovery process; or, as required by
law. Data that GM collects or receives
may also be used for GM research
needs or may be made available to
others for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected
through the OnStar system. This
includes information about the
vehicle’s operation; collisions involving
the vehicle; the use of the vehicle and
its features; and, in certain situations,
the location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 362.

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
ONSTAR 361
.Make a call, end a call, or answer
an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of the
vehicle's key operating systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped. Press
>to get a priority connection
to an OnStar Advisor available 24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or respond
to an AMBER Alert.
. Get assistance in severe weather
or other crisis situations and find
evacuation routes.OnStar Services
Emergency
Emergency Services require an active
safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor who
is immediately connected in to the
vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and relay
important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider to
help with a flat tire, a battery jump,
or an empty gas tank.

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
362 ONSTAR
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Q
to set up an account.
. After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar
or connected services if the vehicle is
disposed of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar or
connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar services
are available everywhere or on all
vehicles. For more information, a full
description of OnStar services, system
limitations, and OnStar User Terms,
Privacy Statement, and Software
Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an Advisor.

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
ONSTAR 363
OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0356.Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.