2019 CADILLAC ATS infotainment

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
DRIVING AND OPERATING 225
Rear Vision Camera (RVC)
When the vehicle is shifted into
R (Reverse), the RVC displays an
image of the area behind the vehicle
in the infotainment display. The
previous screen displays when the
vehicle is shifted out of R (Reverse)
after a short delay. To return to the
previous screen sooner, press any
button on the infotainment system,
shift into P (Park), or reach a vehicle
speed of approximately
12 km/h (8 mph).
1. View Displayed by theCamera
1. View Displayed by theCamera
2. Corners of the Rear Bumper
Displayed images may be farther or
closer than they appear. The area
displayed is limited and objects that
are close to either corner of the
bumper or under the bumper do not
display.
A warning triangle may appear on the
infotainment display to show that
Rear Park Assist (RPA) has detected
an object. This triangle changes from
amber to red and increases in size the
closer the object.
{Warning
The camera(s) do not display
children, pedestrians, bicyclists,
crossing traffic, animals, or any
other object outside of the cameras’
field of view, below the bumper,
or under the vehicle. Shown
distances may be different from
actual distances. Do not drive or
park the vehicle using only these
camera(s). Always check behind and
around the vehicle before driving.
Failure to use proper care may
result in injury, death, or vehicle
damage.
Park Assist
With RPA, and if equipped with FPA,
as the vehicle moves at speeds of less
than 8 km/h (5 mph) the sensors on
the bumpers may detect objects up to
2.5 m (8 ft) behind and 1.2 m (4 ft) in
front of the vehicle within a zone
25 cm (10 in) high off the ground and
below bumper level. These detection
distances may be shorter during
warmer or humid weather. Blocked

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
DRIVING AND OPERATING 227
{Warning
The Backing Warning System only
operates at speeds greater than
8 km/h (5 mph). It does not detect
children, pedestrians, bicyclists,
animals, or objects below the
bumper or that are too close or too
far from the vehicle. In some
situations, such as at higher
backing speeds, there may not be
enough time for the short, sharp
application of the vehicle brake
system to occur. To prevent injury,
death, or vehicle damage, even with
the Backing Warning System,
always check the area around the
vehicle and check all mirrors before
backing.
When the vehicle is in R (Reverse),
if the system detects the vehicle is
backing too fast to avoid a crash with
a detected object behind your vehicle
in your path, it may automatically
brake hard to a stop to help avoid or
reduce the harm caused by a backing
crash.
{Warning
RAB may not avoid many types of
backing crashes. Do not wait for the
automatic braking to apply. This
system is not designed to replace
driver braking and only works in
R (Reverse) when an object is
detected directly behind the vehicle.
It may not brake or stop in time to
avoid a crash. It will not brake for
objects when the vehicle is moving
at very low speeds. It does not
detect children, pedestrians,
bicyclists, animals, or objects below
the bumper or that are too close or
too far from the vehicle. To prevent
injury, death, or vehicle damage,
even with RAB, always check the
area around the vehicle before and
while backing.
Pressing the brake pedal after the
vehicle comes to a stop will release
the Reverse Automatic Braking. If the
brake pedal is not pressed soon after
the stop, the Electric Parking Brake
(EPB) may be set. When it is safe, press the accelerator pedal firmly at
any time to override the Reverse
Automatic Braking.
{Warning
There may be instances where
unexpected or undesired automatic
braking occurs. If this happens,
either press the brake pedal or
firmly press the accelerator pedal to
release the brakes from the RAB
system. Before releasing the brakes,
check the RVC and check the area
around the vehicle to make sure it
is safe to proceed.
Rear Cross Traffic Alert (RCTA)
If equipped, RCTA displays a red
warning triangle with a left or right
pointing arrow on the infotainment
display to warn of traffic coming from
the left or right. This system detects
objects coming from up to 20 m (65 ft)
from the left or right side of the
vehicle. When an object is detected,
either three beeps sound from the left
or right or three Safety Alert Seat

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
346 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 346
Customer Assistance Offices . . . . 348
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 348
Online Owner Center . . . . . . . . . . . . . 349
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 349
Roadside Service . . . . . . . . . . . . . . . . . 350
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 352
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 352
Collision Damage Repair . . . . . . . . . 353
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 355
Radio Frequency Statement . . . . . 356
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 356
Reporting Safety Defects to the Canadian Government . . . . . . . . . 356 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 357
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Event Data Recorders . . . . . . . . . . . . 357
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Infotainment System . . . . . . . . . . . . . 359
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
CUSTOMER INFORMATION 355
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system,
body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic operational
information about the vehicle. The
owner’s manual includes the
Maintenance Schedule for all models.Customer literature publications
available for purchase include owner’s
manuals, warranty manuals,
infotainment manuals, and portfolios.
Portfolios include an owner’s manual,
warranty manual, infotainment
manual, if applicable, and zip lock bag
or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm,
Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
CUSTOMER INFORMATION 359
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
360 ONSTAR
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . 360
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . 361
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 362
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . . . . 362
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that
can connect to an OnStar Advisor for
Emergency, Security, Navigation,
Connections, and Diagnostics Services.
OnStar services may require a paid
service plan and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service, and
GPS satellite signals to be available
and operating. OnStar acts as a link to
existing emergency service providers.
OnStar may collect information about
you and your vehicle, including
location information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is next
to the OnStar buttons. If the status
light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. PressQtwice
to speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
ONSTAR 363
OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0356.Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors
are available in English, Spanish, and
French. Available languages may vary
by country.

Cadillac ATS/ATS-V Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460272) - 2019 - crc - 5/8/18
368 CONNECTED SERVICES
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . 368
Connections . . . . . . . . . . . . . . . . . . . . . . 369
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 371
Connected Services
Navigation
Navigation requires a specific OnStar
or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some vehicles,
press
=to open the OnStar app on
the infotainment display. For other
vehicles press
=as follows. Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to cancel
directions?”
3. Say “Yes.”System responds: “OK,
request completed, thank you,
goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System responds
with the last direction given,
then responds with “OnStar
ready,” then a tone.