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OnStar 357
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0242. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
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Connected Services 361
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 361
Connections . . . . . . . . . . . . . . . . . . 362
Diagnostics . . . . . . . . . . . . . . . . . . . 364
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
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362 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myBuick mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
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Connected Services 363
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, by using the myBuick
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app
to compatible Apple and Android
smartphones. Buick users can
access the following services from a
smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Buick on social
media.
Features are subject to change. For
myBuick mobile app information and
compatibility, see my.buick.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
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364 Connected Services
Make a Call1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
If equipped, press
=and touch
Account Services to view the
number of remaining minutes,
available Wi-Fi data, and other
account information.
Diagnostics
By monitoring and reporting on the
vehicle’s key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.buick.com. Message and data
rates may apply.
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Index 367
CleaningExterior Care . . . . . . . . . . . . . . . . . 312
Interior Care . . . . . . . . . . . . . . . . . . 316
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 169
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Cluster, Instrument . . . . . . . . . . . . . 122
Collision Damage Repair . . . . . . . 346
Compact Spare Tire . . . . . . . . . . . . 304
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . 105
Compass . . . . . . . . . . . . . . . . . . . . . . . 116
Connected Services Connections . . . . . . . . . . . . . . . . . . 362
Diagnostics . . . . . . . . . . . . . . . . . . . 364
Navigation . . . . . . . . . . . . . . . . . . . . 361
Connections Connected Services . . . . . . . . . . 362
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 203
Control of a Vehicle . . . . . . . . . . . . . 179
Convenience Net . . . . . . . . . . . . . . . 110
Convex Mirrors . . . . . . . . . . . . . . . . . . 47
Coolant Engine Temperature Gauge . . 128 Coolant (cont'd)
Engine Temperature
Warning Light . . . . . . . . . . . . . . . 137
Cooling . . . . . . . . . . . . . . . . . . . . 169, 172
Cooling System . . . . . . . . . . . . . . . . . 256
Courtesy Lamps . . . . . . . . . . . . . . . . 165
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 345
Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 108
Cruise Control . . . . . . . . . . . . . . . . . . 205 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Cruise Control, Adaptive . . . . . . . . 208
Cupholders . . . . . . . . . . . . . . . . . . . . . 105
Customer Assistance . . . . . . . . . . . 342 Offices . . . . . . . . . . . . . . . . . . . . . . . . 341
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 342
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 349
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 339
D
Damage Repair, Collision . . . . . . . 346
Danger, Warning, and Caution . . . . 3 Data Collection
Infotainment System . . . . . . . . . . 352
OnStar . . . . . . . . . . . . . . . . . . . . . . . 352
Data Recorders, Event . . . . . . . . . 351
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 162
Defensive Driving . . . . . . . . . . . . . . . 178
Delayed Locking . . . . . . . . . . . . . . . . . 37
Diagnostics
Connected Services . . . . . . . . . . 364
Distracted Driving . . . . . . . . . . . . . . . 178
Dome Lamps . . . . . . . . . . . . . . . . . . . 165
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 140
Delayed Locking . . . . . . . . . . . . . . . . 37
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Locks . . . . . . . . . . . . . . . . . . . . 37
Drive Belt Routing, Engine . . . . . . 338
Drive Systems All-Wheel Drive . . . . . . . . . . 200, 264
Driver Assistance Systems . . . . . 215
Driver Behavior . . . . . . . . . . . . . . . . . 177
Driver Information
Center (DIC) . . . . . . . . . . . . . 140, 143
Driving
Assistance Systems . . . . . . . . . . 222
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 234
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Index 369
Frequency StatementRadio . . . . . . . . . . . . . . . . . . . . . . . . . 349
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Front Seats Heated and Ventilated . . . . . . . . . . 61
Front Storage . . . . . . . . . . . . . . . . . . . 106
Fuel
Additives . . . . . . . . . . . . . . . . . . . . . 231
Economy Driving . . . . . . . . . . . . . . . 25
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 233
Filling the Tank . . . . . . . . . . . . . . . 232
Foreign Countries . . . . . . . . . . . . 231
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 126
Low Fuel Warning Light . . . . . . . 138
Prohibited Fuels . . . . . . . . . . . . . . 231
Recommended . . . . . . . . . . . . . . . 230
Top Tier . . . . . . . . . . . . . . . . . . . . . . 230
Fuses Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 271
Fuses and Circuit Breakers . . . 271
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 274
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 275G
Garage Door Opener . . . . . . . . . . . 157Programming . . . . . . . . . . . . . . . . . 157
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 267
Gauges Engine CoolantTemperature . . . . . . . . . . . . . . . . 128
Engine Oil Temperature . . . . . . . 127
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Odometer . . . . . . . . . . . . . . . . . . . . . 125
Speedometer . . . . . . . . . . . . . . . . . 125
Tachometer . . . . . . . . . . . . . . . . . . . 125
Trip Odometer . . . . . . . . . . . . . . . . 125
Voltmeter . . . . . . . . . . . . . . . . . . . . . 129
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . 121
General Information Service and Maintenance . . . . . 321
Towing . . . . . . . . . . . . . . . . . . . . . . . . 234
Vehicle Care . . . . . . . . . . . . . . . . . . 244
Glove Box . . . . . . . . . . . . . . . . . . . . . . 105
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 343
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 269
Hazard Warning Flashers . . . . . . . 163
Head Restraints . . . . . . . . . . . . . . . . . 54
Head-up Display . . . . . . . . . . . . . . . . 145
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 268
Automatic . . . . . . . . . . . . . . . . . . . . . 163
Bulb Replacement . . . . . . . . . . . . 269
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 162
Flash-to-Pass . . . . . . . . . . . . . . . . . 162
High Intensity Discharge (HID) Lighting . . . . . . . . . . . . . . . 269
High-Beam On Light . . . . . . . . . . 139
High/Low Beam Changer . . . . . 162
Lamps On Reminder . . . . . . . . . 139
Washer . . . . . . . . . . . . . . . . . . . . . . . .116
Heated
Rear Seats . . . . . . . . . . . . . . . . . . . . . 65
Steering Wheel . . . . . . . . . . . . . . . .113
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Heated Mirrors . . . . . . . . . . . . . . . . . . . 47
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 193
Heating . . . . . . . . . . . . . . . . . . . . 169, 172
High-Beam On Light . . . . . . . . . . . . 139
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Index 371
Lights (cont'd)Lane Keep Assist . . . . . . . . . . . . . 135
Low Fuel Warning . . . . . . . . . . . . 138
Seat Belt Reminders . . . . . . . . . . 129
Security . . . . . . . . . . . . . . . . . . . . . . 139
Service Electric Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . 134
StabiliTrak OFF . . . . . . . . . . . . . . . 136
Tire Pressure . . . . . . . . . . . . . . . . . 137
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . 137
Traction Off . . . . . . . . . . . . . . . . . . . 136
Locks Automatic Door . . . . . . . . . . . . . . . . . 38
Delayed Locking . . . . . . . . . . . . . . . . 37
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Lockout Protection . . . . . . . . . . . . . . 38
Power Door . . . . . . . . . . . . . . . . . . . . . 37
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Loss of Control . . . . . . . . . . . . . . . . . 180
Low Fuel Warning Light . . . . . . . . . 138
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 93
Lumbar Adjustment . . . . . . . . . . . . . . 56 Front Seats . . . . . . . . . . . . . . . . . . . . . 56M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 334
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 329
Maintenance Schedule . . . . . . . . . 323 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 332
Malfunction Indicator Lamp . . . . . 132
Manual Mode . . . . . . . . . . . . . . . . . . . 199
Memory Features . . . . . . . . . . . . . . . . 11
Memory Seats . . . . . . . . . . . . . . . . . . . 58
Messages Engine Power . . . . . . . . . . . . . . . . 149
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 149
Vehicle Speed . . . . . . . . . . . . . . . . 149
Mirrors Automatic Dimming . . . . . . . . . . . . . 48
Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . . . 48
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 47
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 47
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 47
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Tilt in Reverse . . . . . . . . . . . . . . . . . . 48
Mirrors, Interior Rearview . . . . . . . . 48
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 286
N
Navigation
Connected Services . . . . . . . . . . 361
Net, Convenience . . . . . . . . . . . . . . 110
New Vehicle Break-In . . . . . . . . . . . 188
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 125 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 180
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 250
Engine Oil Life System . . . . . . . 252
Pressure Light . . . . . . . . . . . . . . . . 138
Older Children, Restraints . . . . . . . 86
Online Owner Center . . . . . . . . . . . 342
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 352
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 355
OnStar Emergency . . . . . . . . . . . . . 354
OnStar Overview . . . . . . . . . . . . . . . 353
OnStar Security . . . . . . . . . . . . . . . . 355
Operation Fog Lamps . . . . . . . . . . . . . . . . . . . 164
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . .117
Overheating, Engine . . . . . . . . . . . . 259