2019 BUICK ENCORE service

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
In Brief . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Keys, Doors, and Windows . . . . . 26
Seats and Restraints . . . . . . . . . . . 47
Storage . . . . . . . . . . . . . . . . . . . . . . . 100
Instruments and Controls . . . . . . 104
Lighting . . . . . . . . . . . . . . . . . . . . . . . 140
Infotainment System . . . . . . . . . . 146
Climate Controls . . . . . . . . . . . . . . 147
Driving and Operating . . . . . . . . . 155
Vehicle Care . . . . . . . . . . . . . . . . . . 201
Service and Maintenance . . . . . 279
Technical Data . . . . . . . . . . . . . . . . 292
Customer Information . . . . . . . . . 295
Reporting Safety Defects . . . . . . 305
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 309
Connected Services . . . . . . . . . . . 317
Index . . . . . . . . . . . . . . . . . . . . 321

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
2 Introduction
Introduction
The names, logos, emblems,
slogans, vehicle model names, and
vehicle body designs appearing in
this manual including, but not limited
to, GM, the GM logo, BUICK, the
BUICK Emblem, and ENCORE are
trademarks and/or service marks of
General Motors LLC, its
subsidiaries, affiliates, or licensors.
For vehicles first sold in Canada,
substitute the name“General
Motors of Canada Company” for
Buick Motor Division wherever it
appears in this manual. This manual describes features that
may or may not be on the vehicle
because of optional equipment that
was not purchased on the vehicle,
model variants, country
specifications, features/applications
that may not be available in your
region, or changes subsequent to
the printing of this owner
’s manual.
Refer to the purchase
documentation relating to your
specific vehicle to confirm the
features.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
A French language manual can be
obtained from your dealer, at
www.helminc.com, or from:
Propriétaires Canadiens
On peut obtenir un exemplaire de
ce guide en français auprès du
concessionnaire ou à l'adresse
suivante: Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
USA
Using this Manual
To quickly locate information about
the vehicle, use the Index in the
back of the manual. It is an
alphabetical list of what is in the
manual and the page number where
it can be found.
About Driving the Vehicle
As with other vehicles of this type,
failure to operate this vehicle
correctly may result in loss of
control or a crash. Be sure to read
the driving guidelines in this manual
in the section called
“Driving and
Operating” and specifically Driver
Behavior 0156, Driving
Environment 0156, and Vehicle
Design 0156.
Litho in U.S.A.
Part No. 84180408 B Second Printing©2018 General Motors LLC. All Rights Reserved.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Introduction 3
Danger, Warning, and
Caution
Warning messages found on vehicle
labels and in this manual describe
hazards and what to do to avoid or
reduce them.
{Danger
Danger indicates a hazard with a
high level of risk which will result
in serious injury or death.
{Warning
Warning indicates a hazard that
could result in injury or death.
Caution
Caution indicates a hazard that
could result in property or vehicle
damage.
A circle with a slash through it is a
safety symbol which means“Do
Not,” “Do not do this,” or“Do not let
this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with
the text describing the operation or
information relating to a specific
component, control, message,
gauge, or indicator.
M: Shown when the owner ’s
manual has additional instructions
or information.
*: Shown when the service
manual has additional instructions
or information.
0: Shown when there is more
information on another page —
“see page.” Vehicle Symbol Chart
Here are some additional symbols
that may be found on the vehicle
and what they mean. See the
features in this manual for
information.
u:
Air Conditioning System
G:Air Conditioning Refrigerant Oil
9:Airbag Readiness Light
!:Antilock Brake System (ABS)
$:Brake System Warning Light
9:Dispose of Used Components
Properly
P: Do Not Apply High Pressure
Water
B: Engine Coolant Temperature
_: Flame/Fire Prohibited
H:Flammable
[:Forward Collision Alert
R: Fuse Block Cover Lock
Location
+: Fuses
j:ISOFIX/LATCH System Child
Restraints

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Keys, Doors, and Windows 27
The key that is part of the Remote
Keyless Entry (RKE) transmitter can
be used for all locks.
To remove the key, press the button
on the back of the transmitter, and
pull the key out. Never pull the key
out without pressing the button.
See your dealer if a new key is
needed.
If locked out of the vehicle, see
Roadside Assistance Program
0299.
With an active OnStar or connected
service plan, an OnStar Advisor
may remotely unlock the vehicle.
See OnStar Overview 0309.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement
0 305.
If there is a decrease in the Remote
Keyless Entry (RKE) operating
range:
. Check the distance. The
transmitter may be too far from
the vehicle. .
Check the location. Other
vehicles or objects may be
blocking the signal.
. Check the transmitter's battery.
See “Battery Replacement” later
in this section.
. If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
The Keyless Access system allows
for vehicle entry when the Remote
Keyless Entry (RKE) transmitter is
within 1 m (3 ft). See “Keyless
Access Operation” later in this
section.
The RKE transmitter may work up to
60 m (197 ft) away from the vehicle.
Other conditions can impact the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System 027.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
40 Keys, Doors, and Windows
Avoid setting off the alarm by
accident:
.Lock the vehicle after all
occupants have exited and all
doors are closed.
. Always unlock the vehicle with
the RKE transmitter.
Unlocking the driver door with the
key will not disarm the system or
turn off the alarm.
How to Detect a Tamper
Condition
IfKis pressed and the horn chirps
and the lights flash three times, an
attempted break-in has occurred
while the system was armed.
Immobilizer
See Radio Frequency Statement
0 305.
Immobilizer Operation
This vehicle has a passive
theft-deterrent system. The system does not have to be
manually armed or disarmed.
The vehicle is automatically
immobilized when the transmitter
leaves the vehicle.
The immobilization system is
disarmed when ENGINE START/
STOP is pressed and a valid
transmitter is found in the vehicle.
The security light in the instrument
cluster comes on when there is a
problem with arming or disarming
the theft-deterrent system.
The system has one or more
transmitters matched to an
immobilizer control unit in your
vehicle. Only a correctly matched
transmitter will start the vehicle.
If the transmitter is ever damaged,
you may not be able to start your
vehicle.When trying to start the vehicle, the
security light comes on briefly when
the ignition is turned on.
If the engine does not start and the
security light stays on, there is a
problem with the system. Turn the
vehicle off and try again.
If the vehicle will not change ignition
modes (ACC/ACCESSORY, on, off),
and the RKE transmitter appears to
be undamaged, try another
transmitter. Or, you may try placing
the transmitter in the front
cupholder. See
“Starting the Vehicle
with a Low Transmitter Battery”
under Remote Keyless Entry (RKE)
System Operation 027.
If the engine does not start with the
other transmitter or when the
transmitter is in the pocket in the
front cupholder, the vehicle needs
service. See your dealer who can
service the theft-deterrent system
and have a new transmitter
programmed to the vehicle.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
52 Seats and Restraints
Do not have a seatback reclined if
the vehicle is moving.
Memory Seats
If equipped, the MEM, 1, and 2
buttons on the outboard side of the
driver seat are used to manually
save and recall the driver seat and
outside mirror positions. These
manually stored positions are
referred to as Button Memory
positions.
The vehicle will also automatically
save driver seat and outside mirror
positions to the current driver
Remote Keyless Entry (RKE)
transmitter when the ignition is
turned off. These automatically
stored positions are referred to as
RKE Memory positions. See
Remote Keyless Entry (RKE)
System Operation027.
Storing Button Memory Positions
To save positions into Button
Memory: 1. Adjust the driver seat and outside mirrors to the desired
driving positions.
2. Press and hold MEM (Memory) and 1 at the same time until a
beep sounds. 3. Repeat Steps 1 and 2 for a
second driver using 2.
Recalling Button Memory
Positions
To recall the Button Memory
positions, press and hold 1 or 2. The
driver seat and outside mirrors
move to the positions stored to
those buttons when pressed.
Releasing 1 or 2 before the stored
positions are reached stops the
recall.
If something has blocked the driver
seat while recalling a memory
position, the recall may stop.
Remove the obstruction; then press
and hold the appropriate manual
control for the memory item that is
not recalling for two seconds. Try
recalling the memory position again
by pressing the appropriate memory
button. If the memory position is still
not recalling, see your dealer for
service.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Seats and Restraints 53
Recalling RKE Memory Positions
The RKE memory feature can recall
the driver seat and outside mirrors
to previously stored RKE Memory
positions when entering the vehicle.
Every time the ignition is turned off,
the positions of the driver seat and
outside mirrors are automatically
stored to the RKE transmitter that
was used to start the vehicle. These
positions and settings are called
RKE Memory positions and may be
different than the previously
mentioned Button Memory positions
saved to the 1 or 2 buttons.
.On vehicles with RKE, press
K
on the RKE transmitter and open
the driver door.
. On vehicles with Keyless
Access, press the lock/unlock
button on the outside driver door
handle and open the door. The
RKE transmitter must be present
for the recall to activate.
. If the driver door is already
open, press
Kon the RKE
transmitter to activate the recall. This feature can be turned on or off.
See
Vehicle Personalization 0130.
To stop recall movement, press one
of the memory, power mirror,
or power seat controls.
If something has blocked the driver
seat while recalling a memory
position, the recall may stop.
Remove the obstruction; then press
and hold the appropriate manual
control for the memory item that is
not recalling for two seconds. Try
recalling the memory position again
by opening the driver door and
pressing the RKE transmitter
K
button. If the memory position is still
not recalling, see your dealer for
service.
Easy Exit Driver Seat
This feature moves the seat
rearward allowing the driver more
room to exit the vehicle.
To activate, turn off the ignition and
open the driver door. If the driver
door is already open, turning off the
ignition will activate the recall. This feature can be turned on or off.
See
Vehicle Personalization 0130.
To stop recall movement, press one
of the memory, power mirror,
or power seat controls.
If something has blocked the driver
seat while recalling the exit position,
the recall may stop. Remove the
obstruction; then press and hold the
power seat control rearward for
two seconds. Try recalling the exit
position again. If the exit position is
still not recalling, see your dealer for
service.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
74 Seats and Restraints
Warning (Continued)
moderate crash, there may be
concealed damage that could
make it difficult to safely operate
the vehicle.
Use caution if you should attempt
to restart the engine after a crash
has occurred.
In many crashes severe enough to
inflate the airbag, windshields are
broken by vehicle deformation.
Additional windshield breakage may
also occur from the front outboard
passenger airbag.
. Airbags are designed to inflate
only once. After an airbag
inflates, you will need some new
parts for the airbag system.
If you do not get them, the
airbag system will not be there
to help protect you in another
crash. A new system will include
airbag modules and possibly
other parts. The service manual
for the vehicle covers the need
to replace other parts. .
The vehicle has a crash sensing
and diagnostic module which
records information after a
crash.
See Vehicle Data Recording and
Privacy 0307 andEvent Data
Recorders 0307.
. Let only qualified technicians
work on the airbag systems.
Improper service can mean that
an airbag system will not work
properly. See your dealer for
service.
Passenger Sensing
System
The vehicle has a passenger
sensing system for the front
outboard passenger position. The
passenger airbag status indicator
will light on the instrument panel
when the vehicle is started.
United States
Canada and Mexico
The words ON and OFF, or the
symbols for on and off, will be
visible during the system check.
When the system check is
complete, either the word ON or
OFF, or the symbol for on or off, will
be visible. See Passenger Airbag
Status Indicator 0117.
The passenger sensing system
turns off the front outboard
passenger frontal airbag and knee
airbag (if equipped) under certain