2019 BUICK CASCADA Radio

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
Customer Information 269
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 269
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 271
Customer Assistance for Text Telephone (TTY) Users . . . . . 272
Online Owner Center . . . . . . . . . 272
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 273
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 273
Scheduling Service Appointments . . . . . . . . . . . . . . . 275
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 275
Collision Damage Repair . . . . . 276
Publication Ordering Information . . . . . . . . . . . . . . . . . . 278
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 279
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 279
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 280
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 280
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 281
Event Data Recorders . . . . . . . . 281
OnStar . . . . . . . . . . . . . . . . . . . . . . . 282
Infotainment System . . . . . . . . . . 282
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
272 Customer Information
All Overseas Locations
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 266.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives. See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
www.buickowner.ca
Visit the Buick Owner Centre:
.
Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the Buick-recommended
maintenance services for your
vehicle.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
Customer Information 279
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
Customer Information 281
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
286 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 279.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
OnStar 287
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders. A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0174. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
298 Index
Electrical System (cont'd)Fuses and Circuit Breakers . . . 204
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 207
Overload . . . . . . . . . . . . . . . . . . . . . 203
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 209
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 284
Engine Air Cleaner/Filter . . . . . . . . . . . . . 185
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 104
Compartment Overview . . . . . . . 180
Coolant Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 102
Cooling System . . . . . . . . . . . . . . . 186
Drive Belt Routing . . . . . . . . . . . . 268
Exhaust . . . . . . . . . . . . . . . . . . . . . . 151
Oil Life System . . . . . . . . . . . . . . . 183
Oil Pressure Light . . . . . . . . . . . . .110
Overheating . . . . . . . . . . . . . . . . . . 189
Power Messages . . . . . . . . . . . . . .115
Running While Parked . . . . . . . . 152
Starting . . . . . . . . . . . . . . . . . . . . . . . 148
Entry Lighting . . . . . . . . . . . . . . . . . . . 126
Event Data Recorders . . . . . . . . . . 281
Exit Lighting . . . . . . . . . . . . . . . . . . . . 126 Extender, Seat Belt . . . . . . . . . . . . . . 59
Exterior Lamp Controls . . . . . . . . . 121
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 127
F
Filter,Engine Air Cleaner . . . . . . . . . . . 185
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 122
Flashers, Hazard Warning . . . . . . 124
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 230 Changing . . . . . . . . . . . . . . . . . . . . . 232
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 251
Fluid Automatic Transmission . . . . . . 184
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 192
Washer . . . . . . . . . . . . . . . . . . . . . . . 190
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 125 Bulb Replacement . . . . . . . . . . . . 198
Folding Mirrors . . . . . . . . . . . . . . . . . . 34
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 167
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 279
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Front Seats Heated . . . . . . . . . . . . . . . . . . . . . . . . . 51 Front Turn Signal Lamps . . . . . . . 199
Fuel
Additives . . . . . . . . . . . . . . . . . . . . . 171
Economy Driving . . . . . . . . . . . . . . . 20
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 173
Filling the Tank . . . . . . . . . . . . . . . 171
Foreign Countries . . . . . . . . . . . . 171
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 101
Low Fuel Warning Light . . . . . . . .110
Prohibited Fuels . . . . . . . . . . . . . . 170
Recommended . . . . . . . . . . . . . . . 170
Top Tier . . . . . . . . . . . . . . . . . . . . . . 170
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 204
Fuses and Circuit Breakers . . . 204
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 207
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 209
G
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . 195
GaugesEngine Coolant
Temperature . . . . . . . . . . . . . . . . 102
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
302 Index
Power Steering WarningLights . . . . . . . . . . . . . . . . . . . . . . . . . 108
Pregnancy, Using Seat Belts . . . . 59
Privacy Vehicle Data Recording . . . . . . . 281
Program Courtesy Transportation . . . . . . 275
Prohibited Fuels . . . . . . . . . . . . . . . . 170
Proposition 65 Warning,
California . . . . . . . . . . . .176, 193, 238, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 278
R
Radio Frequency Statement . . . . 279
Reading Lamps . . . . . . . . . . . . . . . . . 126
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 52
Rear Storage . . . . . . . . . . . . . . . . . . . . 92
Rear Vision Camera (RVC) . . . . . 164
Rearview MirrorsAutomatic Dimming . . . . . . . . . . . . . 34
Reclining Seatbacks . . . . . . . . . . . . . 49
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 263 Records
Maintenance . . . . . . . . . . . . . . . . . . 265
Recreational Vehicle Towing . . . . 242
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 273
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 23
Remote Vehicle Start . . . . . . . . . . . . 26
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 72
Maintenance . . . . . . . . . . . . . . . . . . 264
Replacing Airbag System . . . . . . . . 72
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 86
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 60
Reporting Safety Defects Canadian Government . . . . . . . . 280
General Motors . . . . . . . . . . . . . . . 280
U.S. Government . . . . . . . . . . . . . 279
Restraints
Where to Put . . . . . . . . . . . . . . . . . . . 78
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 149
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 139
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 273 Roll Bars . . . . . . . . . . . . . . . . . . . . . . . . 66
Rotation, Tires . . . . . . . . . . . . . . . . . . 224
Routing, Engine Drive Belt . . . . . . 268
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . . 152
S
Safety Defects ReportingCanadian Government . . . . . . . . 280
General Motors . . . . . . . . . . . . . . . 280
U.S. Government . . . . . . . . . . . . . 279
Safety System Check . . . . . . . . . . . . 60
Scheduling Appointments . . . . . . . 275
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 53
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Extender . . . . . . . . . . . . . . . . . . . . . . . . 59
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 54
Lap-Shoulder Belt . . . . . . . . . . . . . . 56
Reminders . . . . . . . . . . . . . . . . . . . . 102
Replacing after a Crash . . . . . . . . 60
Use During Pregnancy . . . . . . . . . . 59
Seatback Latches . . . . . . . . . . . . . . . 50
Seats Head Restraints . . . . . . . . . . . . . . . . 47
Heated Front . . . . . . . . . . . . . . . . . . . 51
Lumbar Adjustment, Front . . . . . . 49
Power Adjustment, Front . . . . . . . 48