2019 BUICK CASCADA Infotainment

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
Customer Information 269
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 269
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 271
Customer Assistance for Text Telephone (TTY) Users . . . . . 272
Online Owner Center . . . . . . . . . 272
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 273
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 273
Scheduling Service Appointments . . . . . . . . . . . . . . . 275
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 275
Collision Damage Repair . . . . . 276
Publication Ordering Information . . . . . . . . . . . . . . . . . . 278
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 279
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 279
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 280
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 280
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 281
Event Data Recorders . . . . . . . . 281
OnStar . . . . . . . . . . . . . . . . . . . . . . . 282
Infotainment System . . . . . . . . . . 282
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
278 Customer Information
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 065.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
282 Customer Information
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 285.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
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284 OnStar
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped. PressQto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available
24/7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
Connected Services 291
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 291
Connections . . . . . . . . . . . . . . . . . . 292
Diagnostics . . . . . . . . . . . . . . . . . . . 294
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
292 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myBuick mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
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Connected Services 293
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, by using the myBuick
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app
to compatible Apple and Android
smartphones. Buick users can
access the following services from a
smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Buick on social
media.
Features are subject to change. For
myBuick mobile app information and
compatibility, see my.buick.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
Index 297
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . 92
Compass . . . . . . . . . . . . . . . . . . . . . . . . 98
Connected Services Connections . . . . . . . . . . . . . . . . . . 292
Diagnostics . . . . . . . . . . . . . . . . . . . 294
Navigation . . . . . . . . . . . . . . . . . . . . 291
Connections Connected Services . . . . . . . . . . 292
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 158
Control of a Vehicle . . . . . . . . . . . . . 137
Convertible Top . . . . . . . . . . . . . . . . . . 37 Roll Bars . . . . . . . . . . . . . . . . . . . . . . . 66
Convex Mirrors . . . . . . . . . . . . . . . . . . 33
Coolant
Engine Temperature Gauge . . 102
Cooling . . . . . . . . . . . . . . . . . . . . . . . . . 130
Cooling System . . . . . . . . . . . . . . . . . 186
Courtesy Lamps . . . . . . . . . . . . . . . . 126
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 275
Cruise Control . . . . . . . . . . . . . . . . . . 160 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Customer Assistance . . . . . . . . . . . 272 Offices . . . . . . . . . . . . . . . . . . . . . . . . 271 Customer Assistance (cont'd)
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 272
Customer Information
Publications OrderingInformation . . . . . . . . . . . . . . . . . . 278
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 269
D
Damage Repair, Collision . . . . . . . 276
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 282
OnStar . . . . . . . . . . . . . . . . . . . . . . . 282
Data Recorders, Event . . . . . . . . . 281
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 122
Defensive Driving . . . . . . . . . . . . . . . 136
Delayed Locking . . . . . . . . . . . . . . . . . 28
Diagnostics
Connected Services . . . . . . . . . . 294
Distracted Driving . . . . . . . . . . . . . . . 136
Dome Lamps . . . . . . . . . . . . . . . . . . . 126
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . .112
Delayed Locking . . . . . . . . . . . . . . . . 28
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Door (cont'd)
Power Locks . . . . . . . . . . . . . . . . . . . . 28
Drive Belt Routing, Engine . . . . . . 268
Driver Assistance Systems . . . . . 163
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 112
Driving Defensive . . . . . . . . . . . . . . . . . . . . . 136
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 137
For Better Fuel Economy . . . . . . . 20
Hill and Mountain Roads . . . . . . 140
If the Vehicle is Stuck . . . . . . . . . 142
Loss of Control . . . . . . . . . . . . . . . 138
Off-Road Recovery . . . . . . . . . . . 138
Vehicle Load Limits . . . . . . . . . . . 142
Wet Roads . . . . . . . . . . . . . . . . . . . 139
Winter . . . . . . . . . . . . . . . . . . . . . . . . 140
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 130
E
Electric Parking Brake . . . . . . . . . . 156
Electric Parking Brake Light . . . . 106
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 174
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 204