2019 BUICK CASCADA 263

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
Service and Maintenance 263
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
UsageFluid/Lubricant
Automatic Transmission DEXRON-VI Automatic Transmission Fluid. Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant.
See Cooling System 0186.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity
grade. ACDelco dexos1 full synthetic is recommended. See Engine Oil
0 181.
Hydraulic Brake System DOT 4 Hydraulic Brake Fluid (GM Part No. 19299570, in Canada 19299571).
Key Lock Cylinders, Hood, Door, and Trunk Lid Hinges Multi-Purpose Lubricant, Superlube (GM Part No. 12346241, in
Canada 10953474).
Weatherstrip Conditioning Weatherstrip lubricant (GM Part No. 3634770, in Canada 10953518) or equivalent.
Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
270 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call
1-800-521-7300. In Canada, contact
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Buick, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
Customer Information 271
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States and Puerto Rico
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
272 Customer Information
All Overseas Locations
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 266.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives. See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
www.buickowner.ca
Visit the Buick Owner Centre:
.
Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the Buick-recommended
maintenance services for your
vehicle.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
Customer Information 273
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-252-1112; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Buick reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Buick reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
280 Customer Information
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor
vehicle safety from
http://www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232–5136
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
Index 301
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 265
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 260
Maintenance Schedule . . . . . . . . . 255 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 263
Malfunction Indicator Lamp . . . . . 104
Manual Mode . . . . . . . . . . . . . . . . . . . 154
Messages Engine Power . . . . . . . . . . . . . . . . .115
Vehicle . . . . . . . . . . . . . . . . . . . . . . . .115
Vehicle Speed . . . . . . . . . . . . . . . . .116
Mirrors Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . . . 34
Convex . . . . . . . . . . . . . . . . . . . . . . . . . 33
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 34
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 34
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Mirrors, Interior Rearview . . . . . . . . 34
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 219
N
Navigation
Connected Services . . . . . . . . . . 291
New Vehicle Break-In . . . . . . . . . . . 146
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 101 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . 138
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 181
Engine Oil Life System . . . . . . . 183
Pressure Light . . . . . . . . . . . . . . . . .110
Older Children, Restraints . . . . . . . 73
Online Owner Center . . . . . . . . . . . 272
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 282
OnStar Additional
Information . . . . . . . . . . . . . . . . . . . . 285
OnStar Emergency . . . . . . . . . . . . . 284
OnStar Overview . . . . . . . . . . . . . . . 283
OnStar Security . . . . . . . . . . . . . . . . 285
Operate Pedal Light . . . . . . . . . . . . 107
Operation
Fog Lamps . . . . . . . . . . . . . . . . . . . 125
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Overheating, Engine . . . . . . . . . . . . 189
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 150
Shifting Out of . . . . . . . . . . . . . . . . 150
Park Assist . . . . . . . . . . . . . . . . . . . . . 164
Parking
Brake and P (Park)Mechanism Check . . . . . . . . . . 194
Over Things That Burn . . . . . . . 151
Parking or Backing
Assistance Systems . . . . . . . . . . 164
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 103
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Passenger Sensing System . . . . . 67
Perchlorate Materials Requirements, California . . . . . . 177
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . .116
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 28
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 98
Protection, Battery . . . . . . . . . . . . 127
Retained Accessory (RAP) . . . 149
Seat Adjustment . . . . . . . . . . . . . . . . 48
Windows . . . . . . . . . . . . . . . . . . . . . . . 35

Buick Cascada Owner Manual (GMNA-Localizing-U.S.-12461774) - 2019 -
CRC - 3/26/18
302 Index
Power Steering WarningLights . . . . . . . . . . . . . . . . . . . . . . . . . 108
Pregnancy, Using Seat Belts . . . . 59
Privacy Vehicle Data Recording . . . . . . . 281
Program Courtesy Transportation . . . . . . 275
Prohibited Fuels . . . . . . . . . . . . . . . . 170
Proposition 65 Warning,
California . . . . . . . . . . . .176, 193, 238, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 278
R
Radio Frequency Statement . . . . 279
Reading Lamps . . . . . . . . . . . . . . . . . 126
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 52
Rear Storage . . . . . . . . . . . . . . . . . . . . 92
Rear Vision Camera (RVC) . . . . . 164
Rearview MirrorsAutomatic Dimming . . . . . . . . . . . . . 34
Reclining Seatbacks . . . . . . . . . . . . . 49
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 263 Records
Maintenance . . . . . . . . . . . . . . . . . . 265
Recreational Vehicle Towing . . . . 242
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 273
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 23
Remote Vehicle Start . . . . . . . . . . . . 26
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 72
Maintenance . . . . . . . . . . . . . . . . . . 264
Replacing Airbag System . . . . . . . . 72
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 86
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 60
Reporting Safety Defects Canadian Government . . . . . . . . 280
General Motors . . . . . . . . . . . . . . . 280
U.S. Government . . . . . . . . . . . . . 279
Restraints
Where to Put . . . . . . . . . . . . . . . . . . . 78
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 149
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 139
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 273 Roll Bars . . . . . . . . . . . . . . . . . . . . . . . . 66
Rotation, Tires . . . . . . . . . . . . . . . . . . 224
Routing, Engine Drive Belt . . . . . . 268
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . . 152
S
Safety Defects ReportingCanadian Government . . . . . . . . 280
General Motors . . . . . . . . . . . . . . . 280
U.S. Government . . . . . . . . . . . . . 279
Safety System Check . . . . . . . . . . . . 60
Scheduling Appointments . . . . . . . 275
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 53
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Extender . . . . . . . . . . . . . . . . . . . . . . . . 59
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 54
Lap-Shoulder Belt . . . . . . . . . . . . . . 56
Reminders . . . . . . . . . . . . . . . . . . . . 102
Replacing after a Crash . . . . . . . . 60
Use During Pregnancy . . . . . . . . . . 59
Seatback Latches . . . . . . . . . . . . . . . 50
Seats Head Restraints . . . . . . . . . . . . . . . . 47
Heated Front . . . . . . . . . . . . . . . . . . . 51
Lumbar Adjustment, Front . . . . . . 49
Power Adjustment, Front . . . . . . . 48